Chris Hoyal
949 5th Ave SE, Rochester, MN 55904
(507) 272-4601
[email protected] Bachelor of Information Technology graduate with specializations in Network Technology and
Information Security and Assurance. Over 8 years of IT experience providing support covering multiple
platforms and technologies. Over 8 years of helpdesk experience supporting multiple technologies.
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Education and Certifications:
Capella University, Minneapolis, MN March 2015
Bachelor of Science in Information Technology, dual specialization in Network
Technology and Information Security and Assurance
Self-Education Jan 2001
CompTIA A+ certification.
National Education Center, Minneapolis, MN Nov 1992
Certificate in Computer Programming, multiple languages.
Skills
Operating Systems Information Tracking Systems
Windows XP ServiceNow
Windows 7 Remedy
Windows 8 Salesforce
Windows 10
Windows 2008 Server
Windows 2012 Server Networking
Mac OS 8
Mac OSX Cisco routers and switches
AS/400 Cisco IOS
Network troubleshooting
Software
Soft Skills
Microsoft Office 2010, 2013, 365
Dameware Customer Service
Goverlan Phone Etiquette
Cisco Anyconnect Handling escalated customers/issues
Programing/Database
Hardware
Microsoft Access
Laptop repair dBase III+
Desktop Repair C / C++
Printer maintenance COBAL
IP Phones JavaScript
Chris Hoyal
949 5th Ave SE, Rochester, MN 55904
(507) 272-4601
[email protected]
Relevant Experience:
CH Robinson, Eden Prairie MN July 2016 - Present
SDA I
Provide technical support for end users having computer (hardware, software),
peripheral, network, or phone related problems (cell phones and Avaya desk phones),
including Windows 7, 8, 10, MS Office, and proprietary in-house software. Hardware
support included multiple makes/models of desktops and laptops
Handle computer, peripheral, and cell phone procurement.
Maintain knowledgebase articles related to cell phones and procurement process.
Charter Communications, Rochester MN Jan 2008 – July 2016
Sales Support Coordinator / Service Activation Rep / Rep, CB Repair / Broadband Technical
Specialist / Broadband Data Specialist
Provided support to Charter Communications business customers, answering 30+ calls
daily to resolve telecommunications issues.
Team captain for over 4 years, mentoring other agents and regularly handling escalated
calls, cases, and resolving problems outside the normal range of issues.
Assisted in transitioning newly trained agents from classroom to live customer calls.
Gateway Country Store, Rochester, MN Jan 2001 - Nov 2002
Repair Technician
Troubleshoot, repair, maintain, and upgrade Gateway brand computers and peripherals
both in and out of warranty.
Independent Contractor Jan 2000 - Nov 2008
Performed server and PC hardware upgrades at multiple sites throughout Minnesota on
individual per-site contract basis
Wang Labs / Getronics, Bloomington, MN June 1999-Jan 2000
Contracted Field Technician
Performed on-site laptop hardware repair.
The Computer Merchant, Ltd, Norwell, MA Sept 1998-Feb 1999
Senior Technician
Assisted Team Lead in training local techs at each site.
Supervised local techs day to day activities
Co-developed the data migration procedure used in Unilever's Project Sunrise, an
enterprise-wide system migration and trained other Senior Techs on its use.
Performed all the duties of local techs in migrating users to new hardware and software.
