Reliance Communications Ltd.
Running India’s largest network – A view from the trenches
Founder of Reliance Communications
Reliance Communications Limited founded by the late Shri. Dhirubhai H
Ambani (1932-2002) is the flagship company of the Reliance Anil Dhirubhai
Ambani Group. Shri Anil D. Ambani – Chairman.
2 of 17
Reliance Communications
Personal Business Global Business Enterprise Business Infrastructure Business
Integrated play covering the entire telecom value chain
Reliance Communications
World’s largest network roll-out covering almost a
billion people in India
Coverage increasing from Covering almost 100% of
10,000 to 23,000 towns rail & roadway routes
World’s largest IP enabled optic fiber cable network
- 230,000 Rkms
Submarine cable assets Terrestrial fiber cable
Of 110,000 Rkms metro & intercity
Pioneered wireless affordability in India
Driven call rates down
Handset prices down from
from >10 cents to <1 cent
>$ 50 to <$ 20
per minute
Launching nationwide GSM services
Coverage + Affordability = Profitable growth
4 of 17
Who Do We Serve?
Over 45 million consumers in India
Over 1.4 million individual global consumers
Over 200 major global carriers
Over 250 Multinationals
Over 800 out of Top 1,000 Indian large enterprises
Over 10,000 Indian Small & Medium Enterprises (SMEs)
Over 300,000 wireless data customers (Datacard)
Unparalleled customer franchise in India and globally
5
Market Leader Across Multiple Segments
# Largest carrier of wireless data
Largest in enterprise data services: >50% market share
Largest private PCO operator: >50% market share
Largest carrier of international voice: >40% market share
Largest international data provider in India/Middle East/Asia
Largest retailer of wireless handsets
Largest independent wireless infrastructure provider
“Youngest, Fastest, Largest”
6
Robust Infrastructure to Support Customers
Dhirubhai Ambani Knowledge City
• 140 acre plot – ten acres lush green lawns and eight acre lake
• 5.4 million sq. meter area; 14 buildings ; 12,000 personnel
• Several food courts, banks, ATMs & guesthouses
• Eco-friendly zero discharge facility ; 2252 parking slots; helipad
• Own HVAC and power distribution system
Telecom Infrastructure
• 14,000 towers 23,000 towers by March 2009 in 23 circles with
capacity of 4 co-tenants
• Broadband access in 42 Indian cities with 727,000+ buildings
connected directly to network serving over 901,000 access lines
• Deploying Broadband and WiMax network in top 10 cities in the
country to cover 4 million SMEs.
7
Robust Infrastructure to Support Customers
Retail Presence
• 2,000 exclusive Reliance World and Reliance Express stores 700+
Indian cities.
• Largest chain of digital entertainment centers in the country
• 5 lakh+ retailers sell connections or recharge of prepaid mobile and
FWPs in our coverage footprint.
• 2nd largest retailer of handsets - with throughput capacity for over 24
million handsets per annum
Network Operations and Data Centers
• Largest and most advanced NOC in the world
• 300,000 sq ft of data centre space – 4x the nearest competitor6 World
class Level 3 Data Centers at Mumbai &Bangalore measuring 2.6L
[Link].
• Hosting 9000+ Server Racks and 1400+ TB of storage capacity
• Expansion at Delhi, Chennai, Hyderabad &Kolkata resulting in an
additional capacity of over 800,000 - Sq. ft.
8
Robust Infrastructure to Support Customers
Reliance Mobile World Suite
• Comprehensive range of service applications
• Popular across all user demographics and geographies
• Over 200 content partners and over 10,000 content items
• Credit Card on the Mobile
Contact Centers
• 8,000-employee, multi-lingual contact centre facilities at Navi
Mumbai & Chennai
• 5L + customers serviced per day through with 10,000 users
during peak hours
• Operates on 24x7 basis with online integration with other IT
systems in RCOM
9
Robust Infrastructure to Support Customers
IT Operations
• More than 1500 Million CDRs per day
• More than 1.5 million eRecharge per day
• More than 1,800 TB data storage
• IT support in more than 6,000 towns for over 60,000 IT users
• Data ware house growth : more than 160 GB a day
• More than 7 lakh emails a day across group
New Products & Services
• DTH services to provide DVD quality picture & better viewing
experience
• IPTV to provide interactive TV & Video services, movies & music
on demand, interactive program guide and gaming
10
Turnover of Reliance Communications
Reliance Communications retained its third position with the revenue of
Rs 2,729 crore and witnessed growth rate of 44.2% in 2009.
Total Number of Employees
37150 employees in which 25405 are Promoters (67.58 %) and 12055 are
Non promoters (32.42%).
Product and Services Of Reliance Communications:
• Reliance Base Phone
• Reliance Mobile
• Reliance Data Card
• Reliance Voucher, E-Recharge
• Reliance PCO
• Reliance Broad Band
Prime Competitors of Reliance
Communications and their Revenue
Growth of telecom market
Culture of Reliance Communications
Reliance Communications is in the process of
setting up best-in-class work facilities across major cities
in India. At Mumbai, the Dhirubhai Ambani Knowledge
City (DAKC) hosts more than 10000 professionals with a
range of office complexes, food courts, avenues and
boulevards, fountains and video conferencing.
Comparison of Bharati Airtel growth with
reliance communications:
Bharti Airtel jumped to the numero uno position with
the magical revenue Rs 4,905 crore and registered the
phenomenal growth of 103.5% and 33.9% market
share.
Reliance Communications retained its third position
with the revenue of Rs 2,729 crore and witnessed
growth rate of 44.2%.
Market Share and Competitor Growth:
