Art Issue
SR.No Issue related memo
1 Art Not fit in bleed teamplate
2 PO and quote state different si
3 RGB art convert to spot
4 Art came with RGB
5 Font Issue
6 Art not fit in imprint area
7 Line color confirm
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Page 1
Art Issue
Updated Memo
The item you have requested on the PO is the B1216, which is 4 x 2 7/8.
However, the artwork did not come in the correct size with bleed.
We can adjust size to fit with bleed at no charge or you may resend art in
the correct size. We do have a template with bleed on our website,
www.bebco.com.
Your quote 719923 state item Please let8.5
size is us xknow how to proceed.
11, however your received art
came with 11 x 8.5. Please confirm we are to pad on the left 8.5 side of
imprint.
Your received art in rgb format. Please confirm if you would like for us
to convert the art to black and PMS 185 Red.
We received your artwork in RGB format. If we are to convert to 4cp,
there will be a slight color shift.
To avoid this, please send art in 4cp.
We have received your art and the word "Yogurt" in logo came in a font that
is 3pt. It will be very small and difficult to read. We recommend the smallest
font size to be 8pt.
We have received your art and if we place art on our template, it is outside
the imprint area. We can move the artwork in to be within imprint
area. We do have our template on our website www.bebco.com.
Can you please confirm imprint color for lines?
We do not print in coated inks. We will proceed with your order printing
in 4 color process, closely matching pms 540 & pms 424 uncoated.
Page 2
Art Issue
We have received your email and we don't charge to increase
font size.
Can you please confirm imprint color for your lines on the pad?
Page 3
Client updated memo
Pricing
Email address
Order on Hold
Hand Written
Item code
Cube layout
Proof approval
order n hold
Art not received
Imprint color
Imprint color
Page 4
Client updated memo
Previous art no longer
RGB ART
Low res art
Corner color
Handling charge
Unit Price
Page 5
Client updated memo
The pricing listed on our website is promotional pricing (which is
indicated in red to the left of the pricing grid). The correct promo code
price is $_.__ each.
Your _% discount does not apply to promotional pricing. The normal price at
500 is $__._(_) = $__.__, then minus _% = $_.____.
Your proof is scheduled for _____ and with proof approval _____, your
order is scheduled to ship on ______.
Can you please confirm the email address for the proof? This information is not listed on the purchase order.
Per your conversation with ____ on _____, we have placed this order on hold
for possible artwork changes. Can you please let us know when we can
expect to receive these changes?
The PO we received is handwritten and difficult to read.
Please review the order acknowledgment that will be sent to you closely, and let us know if any of the information listed is
inaccurate. If you could send a more legible PO, that would be very helpful.
Can you please confirm the correct item number for this order?
The PO states a __" x ___" note pad. However, it does not specify the sheet count and whether these pads are adhes
or non-adhesive.
Please let us know how we are to proceed.
We have received the artwork for this order. However, we can not tell by the artwork sent to us which art is be be placed on
front, back, left and right sides.
Can you please let us know how to proceed?
This is a reminder that your order is on hold for approval of the color proof.
The best production dates will be given once we are able to proceed.
The PO indicates that the artwork for this order will be emailed to us. We have not received the artwork for this order.
Please email high resolution artwork to: [email protected].
If this is a repeat order, please provide the previous PO number.
The artwork we received for this order includes PMS colors PMS ____ and PMS_____.
The PO lists two different imprint colors: PMS ______ and PMS________.
Can you please let us know the correct imprint colors for this order?
This order is currently on hold.
We have received your artwork. However, we are not able to determine the imprint colors by the artwork sent to us.
Can you please confirm the PMS colors for this order?
Page 6
Client updated memo
The previous PO referenced on you purchase order _______, was produced in (year).
Unfortunately, we no longer have the artwork on file.
Can you please have high resolution artwork sent for this order to [email protected]?
Both artwork files we received for the revised artwork are in RGB
formats. We print in CMYK format. When we convert the
RGB files to to CMYK files, there might be a slight color shift.
To avoid this, please send 4 color process files.
Please let us know how you would like for us to proceed.
My art dept. has checked the artwork sent for this order and _______
_______ logo is __ ppi, it is low resolution. We need high resolution
artwork that is 300 dpi sent to us. Can you please send new artwork?
Your previous order was produced with ______ corners. This time your
purchase order does not list a corner color. We are proceeding with ______
corners. If this is not correct, please let us know.
There will be a $10.00 UPS handling fee to ship on account number.
The correct unit cost for item ______ is $_.___ each. You receive special pricing with us and it is __% off straight column pricing. This ap
to all paper products except items on promotion.
Page 7
Client updated memo
Both artwork files we received for this order are in
RGB formats. We print in CMYK format. . When
we convert the RGB files to to CMYK files, there
might be a slight color shift.
To avoid this, please send 4 color process files.
My art dept. has checked the artwork sent for this order and ______
______ logo is __ ppi, it is low resolution. We need high resolution
artwork that is 300 dpi sent to us. Can you please send new artwork?
Page 8
Ship to address
SR.No Issue related memo
1 Inter nation ship to address
2 Company name not given
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Page 9
Ship to address
Updated Memo
For international shipments a customs broker needs to be specified and we
need to know what unit cost to declare on the commercial invoice. Can you
please provide this information?
Can you please confirm company name for Mississauga location?
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