ELIZABETH BODEN
EDUCATION
Master of Science, Library and Information Science University of Illinois Urbana-Champaign 2017-2018
Urbana-Champaign, IL expected
Bachelor of Arts, History DePaul University 2005-2009
Minors in Spanish and Archaeology Chicago, IL
Honors Program, summa cum laude
PROFESSIONAL EXPERIENCE
Social Science, Health, and Education Library, UIUC– Champaign, IL 2017-2018
Curriculum Collection Graduate Assistant
• Catalog, weed, and advise acquisitions for Curriculum Collection
• Provide in-person, phone, email, and chat reference assistance; instruct patrons in use of multi-format reference sources
• Teach ESL library instruction courses
• Update online and print user aids
• Reference Collection annual review and weeding
• Supervise undergraduate assistants
American College of Healthcare Executives (ACHE) – Chicago, IL 2016
Customer Service Representative
• Processed all new member and Fellow credential certification applications as well as event registrations and payments
• Fielded phone and email queries from ACHE members in a timely, efficient, and accurate manner
• Trained new staff, temporary employees, and interns
Ministry of Education – Wellington, New Zealand 2015
Senior Support Officer, Government, Executive and Ministerial Services (GEMS) Department
• Allocated ministerial correspondence to GEMS staff for reply and assisted Official Information Act (OIA) team with OIA
request correspondence, research, and redactions; handled sensitive materials
• Ensured delivery of education reports to Ministers’ offices in Parliament in accurate format and timely manner
• Maintained critical log of reports sent between Ministry and Ministers offices, including confidential materials
Open Books – Chicago, IL 2010-2014
Assistant Manager
• Attained double digit used book sale increases year over year 2010-2014, with 2014 sales totaling over $300,000
• Created eBay sales program that sold over $10,000 in merchandise in 2014
• Reviewed donated books daily for potential inclusion in store stock
• Managed and trained over 250 volunteers and 6 interns on store processes including inventory control and shelf reading
• Built meaningful relationships with customer base, resulting in five-star Yelp rating
• Performed readers’ advisory for customers
• Planned and executed Open Books events
• Engaged with local and national media and appeared in television and print journalism pieces on Open Books
• Maintained the Open Books store social media accounts (Twitter, Tumblr, Instagram)
• Wrote Book Banter column for newsletter
DePaul University Special Collections and Archives – Chicago, IL 2006-2009
Student Assistant
• Facilitated information retrieval by arranging archives collections and writing finding aids to enhance patron access to
primary source collections
• Processed the Andrew T. Kopan papers (51 linear feet) and sections of the La Leche League records
• Provided patron assistance for in person and phone reference questions from students, faculty, and community members
• Wrote the historical library blog series Bygone DePaul
River Forest Public Library – River Forest, IL 2002-2004
Desk Clerk
• Desk clerk in children's section with duties including checking out books, shelving, shelf-reading, and recommending titles
• Promoted to adult section with added responsibilities of issuing and updating library cards, accepting late fees and calling
patrons regarding inter-library loans
PROFESSIONAL DEVELOPMENT AND VOLUNTEER ACTIVITIES
Practicum Student, Usability Analysis and Redesign, Library IT – Champaign, IL 2018
• Design and conduct usability studies testing the Social Science, Health and Education Library website
• Create low-fidelity design mock-ups using paper prototyping
• Create high-fidelity design mock-ups using WordPress development server website copies
• Analyze Google Analytics click behavior data
• Recommend design changes using agile process of redesigns, testing, and further refined redesigns
• Present recommended design changes to library management
Chair, ALA Student Chapter Fundraising Committee - Champaign, IL 2017-2018
Volunteer, The Urbana Free Library Teen Open Lab - Urbana, IL 2017-2018
Volunteer, Champaign Public Library Computer Assistance - Champaign, IL 2017
Volunteer, Mortensen Center for International Librarianship Associates Program – Champaign, IL 2017
Traveler, Working Holiday Visa – New Zealand 2014-2015
• Traveled New Zealand and Southeast Asia with aim of transcending personal boundaries by experiencing other cultures
• Worked at a flower farm, family farms, a beekeeping operation and customer service positions, including hostel concierge.
• Created, wrote, and maintained New Zealand travel blog Chicago-Style Kiwis with the objective of assisting travelers,
disseminating knowledge, and updating friends and family on my experiences: www.chicagostylekiwis.weebly.com
PUBLICATIONS, PRESENTATIONS AND CONFERENCES
(2018, April). Invited participant at IMLS funded Know News: Engaging with Mis- and Disinformation Symposium. Simmons
College, Boston, MA.
Boden, E., McCarthy, M., Porto, J. and Pravin, N. (2018, April). [Digital] Accessibility in the Information Sciences. Poster
presented the University of Illinois iSchool Corporate Showcase, Urbana-Champaign, IL.
Boden, E. (2018, April). Presentation on the Social Sciences, Health and Education Library Website Usability Analysis and
Redesign to the local UX Meet-Up Club (Invited), Urbana-Champaign, IL.
Boden, E. (2018, January). The Politics of Literacy: Libraries and Information Literacy in the 21st Century Political Context –
Three National Case Studies. Paper presented at BOBCATSSS 2018 annual conference, Riga, Latvia.
Boden, E. (2017, November). Keeping Up With… Debiasing and Fake News. ALA-ACRL Keeping Up With…
http://www.ala.org/acrl/publications/keeping_up_with/debiasing
Boden, E. (2009, April). Sacrificial Llamas: Llamas and their Role in the Circulation of Water in the Incan Cosmology. Poster
presented at the Chicago Area Undergraduate Research Symposium at Northwestern University, Chicago, IL.
SKILLS
• Customer/User Service
• Collection Development
• Reference and Instruction Services
• Data-driven decision-making
• Readers’ advisory
• User interface best practices, design, and usability (UX)
• Working knowledge of current and emerging library technology including makerspaces
• Technology services to adult patrons
• Volunteer management and relationship building
• Public speaking and communication
• Web publishing platforms: Wordpress, Weebly, Wix
• Social Media Marketing: Twitter, Tumblr, Instagram, Facebook, LinkedIn
• Proficiency with Microsoft Office Suite
• Proficiency with Google Apps
