SEESION 7

Project Quality
Management

Eng.Mukhlis Mirghani
 IMPORTANT TERMS
• Quality the degree to which
a set of inherent • Precision is a measure of
characteristics fulfill exactness
requirements. • Accuracy is an assessment
• Grade a category assigned to of correctness.
deliverables having the same • When the measurements is
functional use but different very close to the true value
technical characteristics of the characteristic being
• Prevention keeping errors measured, the measurement
out of the process is more accurate
• inspection keeping errors out
of the hands of the customer
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 IMPORTANT TERMS
• Customer satisfaction • The PDCA (plan-do-check-act)
• conformance to requirements (to cycle by Deming, TQM
ensure the project produces • Management Responsibility
what it was created to produce) • the participation of all members
• fitness for use (the product or of the project team
service needs to satisfy the real • Cost of quality (COQ)
needs).
• Cost of Conformance and Cost of
• Prevention over inspection Nonconformance
• planned, designed, and built in—
not inspected in
• Continuous improvement

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IMPACT OF POOR QUALITY

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 Always remember!!

Control Quality Perform QA

• when you are trying to • when you are looking
find problems in your at the way your process
work products through affects the quality of
inspection the work you are doing

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QUALITY THEORIST

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Project Quality Management
• Includes the processes and activities of the performing
organization that determine quality policies, objectives, and
responsibilities so that the project will satisfy the needs for
which it was undertaken
• Project Quality Management works to ensure that the project
requirements, including product requirements, are met and
validated.

Eng.Mukhlis Mirghani
 7.1 Plan Quality Managements

DIFINTION KEY BENEFIT

The process of : • it provides guidance and
• identifying quality direction on how quality will
requirements and/or standards be managed and validated
for the project and its throughout the project
deliverables
• documenting how the project
will demonstrate compliance
with relevant quality
requirements.

Eng.Mukhlis Mirghani
.1 Project mgt plan .1 Cost-benefit
.1 Quality mgt plan
.2 Stakeholder analysis
.2 Process
register .2 Cost of quality
improvement plan
.3 Risk register .3 Seven basic
.3 Quality metrics
.4 Requirements quality tools
.4 Quality
documentation .4 Benchmarking
checklists
.5 EEF .5 DOE
.5 Project
.6 OPA .6 Statistical
documents
sampling
.7 Additional quality
planning tools
.8 Meetings
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Eng.Mukhlis Mirghani
 INPUTS

.1 Project management plan

o scope baseline
o schedule baseline
o cost baseline
.2 Stakeholder register
• SHs interest in particular quality requirements
.3 Risk register
• information on threats and opportunities that may impact quality requirements
.4 Requirements documentation
• used to help plan how quality control will be implemented on the project.
.5 EEF
• Any company or governmental rules or regulations
.6 OPA
Organizational quality policies, procedures, and guidelines
Histrorical information
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 Tools and Techniques

.1 Cost-benefit analysis
• cost of quality versus benefits
• Benefits: > less rework,
> higher productivity
> increased stakeholder satisfaction
.4 Benchmarking
• using the results of Plan Quality on other projects to set goals for
your own

Eng.Mukhlis Mirghani
 Tools and Techniques

.5 Design of experiments
a set of tests for your project’s deliverables
identify which factors may influence specific variables of a product
determine the number and type of tests and their impact on COQ.
.6 Statistical sampling
Sample frequency and sizes
.7 Additional quality planning tools
• Brainstorming. used to generate ideas.
• Nominal group technique.
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2.Cost of Quality

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Eng.Mukhlis Mirghani
3.Seven basic quality
tools
1. Fishbone Diagrams
2. Histograms
3. Pareto chart
4. Flowcharts
5. Scatter dia
(correlation).
6. Checksheet
7. Control Charts
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 OUTPUTS
1 Quality management plan
• It describes how the organization’s quality policies will be
implemented.
• It describes how the quality requirements will be met
.2 Process improvement plan
• It details the steps for analyzing project management and product
development processes to identify activities that enhance their
value

Eng.Mukhlis Mirghani
 OUTPUTS
.3 Quality metrics
• on-time performance,
• cost control,
• defect frequency,
• Quality metrics are used in the perform quality
assurance and control quality processes
4 Quality checklists
• to verify that a set of required steps has been performed

Eng.Mukhlis Mirghani
 8.2 Perform Quality Assurance

DIFINTION KEY BENEFIT

The process of: • it facilitates the improvement
• auditing the quality of quality processes
requirements and the results • provides an umbrella for
from quality control continuous process
measurements improvement
 to ensure that appropriate
quality standards and
operational definitions are USED

Eng.Mukhlis Mirghani
..1 Quality mgt
.1 Change
plan
requests
.2 Process
.2 Project
improvement plan .1 Quality management
.3 Quality metrics management and plan updates
.4 Quality control control tools .3 Project
measurements .2 Quality audits documents
.5 Project .3 Process analysis updates
documents
.4 OPA update

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Eng.Mukhlis Mirghani
 INPUTS
.1 Quality mgt plan
• describes the quality assurance and continuous process improvement
approaches for the project
.2 Process improvement plan
• quality assurance activities should be supportive of and consistent
with the performing organization’s process improvement plans
.3 Quality metrics
• provide the attributes that should be measured and the allowable
variations
.4 Quality control measurements
• the results of control quality activities
• Are used to analyze and evaluate the quality of the processes of the
project against the standards of the performing organization or the
requirements specified
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 .1 Quality mgt and control
tools

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Tools and techniques

 Tools and Techniques
.2 Quality audits
• A structured, independent process to determine if project
activities comply with organizational and project policies,
processes, and procedures
its objectives include:
• Identify all good and best practices being implemented;
• Identify all gaps, and shortcomings;
• Share good practices in similar projects in the org.
.3 Process analysis
follows the steps outlined in the process improvement plan to
identify needed improvements
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 OUTPUTS

.1 Change requests
.2 Project management plan updates
• Quality management plan
• Scope management plan
.3 Project documents updates
• Quality audit reports,
• Training plans, and
• Process documentation
.4 OPA update
organization’s quality standards and the quality management
system
Eng.Mukhlis Mirghani
 7.3 Control Quality

DIFINTION KEY BENEFIT

The process of: (1) identifying the causes of poor
process or product quality and
• monitoring
recommending and/or taking
• recording results of executing action to eliminate them;
the quality activities (2) validating that project
 to assess performance and deliverables and work meet
recommend necessary changes. the requirements specified by
key stakeholders necessary for
final acceptance

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Eng.Mukhlis Mirghani
.1 Project mgt plan .1 Quality control
.2 Quality metrics measurements
.3 Quality checklists .2 Validated changes
.4 WPD .3 Verified
.5 Approved change .1 Seven basic deliverables
requests quality tools .4 WPI
.6 Deliverables .2 Statistical .5 Change requests
.7 Project sampling .6 Project mgt plan
documents .3 Inspection updates
.8 OPA .4 Approved change .7 Project documents
requests review updates
.8 OPA

Eng.Mukhlis Mirghani
 INPUTS
.1 Project mgt plan
• quality mgt plan describes how quality control will be performed
within the project
.2 Quality metrics
• A quality metric describes a project or product attribute and how
it will be measured.
.3 Quality checklists
• Structured lists that help to verify that the work of the project
and its deliverables fulfill a set of requirements
.4 Work performance data
• Planned vs. actual technical, schedule & cost performance.
Eng.Mukhlis Mirghani
 INPUTS
.5 Approved change requests
• Modifications such as defect repairs, revised work methods, and revised
schedule.
• The timely implementation of approved changes needs to be verified
.6 Deliverables
.7 Project documents
• Agreements,
• Quality audit reports and
• change logs supported with corrective action plans,
• Training plans and assessments of effectiveness,
.8 OPA (organization’s quality standards and policies)
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 Tools and Techniques
.2 Statistical sampling
Samples are selected and tested as defined in the quality management plan
.3 Inspection
• The examination of a work product to determine if it conforms to documented
standards
• The results of an inspection generally include measurements
• The results of a single activity can be inspected, or the final product of the
project can be inspected
.4 Approved change requests review
All approved change requests should be reviewed to verify that they were
implemented as approved

Eng.Mukhlis Mirghani
 OUTPUTS

.1 Quality control measurements

the documented results of control quality activities
.2 Validated changes
• Any changed or repaired items are inspected
• either accepted or rejected
• . Rejected items may require rework
.3 Verified deliverables
• (DO YOU REMEBRE the Deliverables JOURNEY ?!!!)
.4 WPI
• information about the project requirements fulfillment such as causes
for rejections, rework required, or the need for process adjustments
Eng.Mukhlis Mirghani
DELIVERABLE
JOURNEY 

Close
Control Accepted Project/Phase
Deliverables deliverables
Quality

Direct and
manage Validated Validate Final Product,
project deliverables scope Service
work
Eng.Mukhlis Mirghani
 OUTPUTS
.5 Change requests
• If the recommended corrective or preventive actions or a defect repair
requires a change to the project management plan, a change request should
be initiated
.6 Project management plan updates
• Quality management plan
• Process improvement plan
.7 Project documents updates
Quality standards Quality audit reports and change logs supported with
corrective action plans
.8 OPA
• Completed checklists. When checklists are used, the completed checklists
become part of the project documents and organizational process assets
• Lessons learned
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Q&A

Eng.Mukhlis Mirghani
1. Which of the following is not a tool or technique of the Perform
Quality Control process?
A. Inspection
B. Quality audits
C. Pareto charts
D. Statistical sampling

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2. Which of the following is NOT an input to Perform Quality Control?
A. Deliverables
B. Work Performance Measurements
C. Quality Checklists
D. Validated Changes

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3. Joe is a project manager on an industrial design project. He has
found a pattern of defects occurring in all of his projects over the
past few years and he thinks there might be a problem in the
process his company is using that is causing it. He uses Ishikawa
diagrams to come up with the root cause for this trend over projects
so that he can make recommendations for process changes to avoid
this problem in the future. What process is he doing?
A. Plan Quality
B. Perform Quality Assurance
C. Perform Quality Control
D. Qualitative Risk Analysis

Eng.Mukhlis Mirghani
4. Your company’s quality assurance department has performed a
quality audit on your project. They have found that your team have
implemented something inefficiently and that could lead to defect
what’s next should happen on your project?
A. You work with the quality department to implement a change to the
way your team does
their work
B. You document recommended corrective actions and submit them to
the change control
board
C. You add the results of the audit to the lessons learned
D. You meet with the manager of QA dept. to figure out the root cause
of the problem

Eng.Mukhlis Mirghani
5. You are using a Pareto chart to examine the defects that have been
found during an inspection of your product. Which process are you
performing?
A. Perform Quality Assurance
B. Perform Quality Planning
C. Perform Quality Control
D. Verify Scope

Eng.Mukhlis Mirghani
Thanks for your
attention!!

Eng.Mukhlis Mirghani