UNIVERSITI UTARA MALAYSIA
COLLEGE OF BUSINESS
COURSE CODE : BPMN 2023
COURSE NAME : ORGANIZATIONAL BEHAVIOR
PREREQUISITE : BPMN 1013 PRINCIPLES OF MANAGEMENT
1.0 SYNOPSIS
This course will introduced students to organizational behavior as a whole. The course
also stress on the concept of individual, group and organizational structure and the
importance of the concepts towards organization. This course will also cover about the
roles of manager in understanding and applying the concepts in developing and retaining
the competitiveness of the organization.
2.0 OBJECTIVES
At the end of the course, students are expected to:
2.1 Understand the concepts and theories of organizational behaviour, particularly on
the individual, group and organizational level.
2.2 Analyse how the study of organizational behaviour can be used in the real
workplace.
2.3 Develop good team-working skills with the ability to work in diversity.
3.0 LEARNING OUTCOMES
At the end of the course, students will be able to,
3.1 Identify various theories and concepts of individuals, groups, and organizational
systems on human behaviour within an organizational context.
3.2 Discuss various tools and techniques in organizational behaviour to improve
organizational effectiveness.
3.3 Demonstrate the ability to effectively work with people who have different
backgrounds, values or expertises.
1
4.0 REFERENCES
4.1 Main Reference:
Robbins, S. P. & Judge, T. A. (2016). Organizational behavior (17th ed). New Jersey:
Pearson
4.2 Additional References:
Griffin, R.W., & Moorhead, G. (2014). Organizational Behavior: Managing People and
Organizations. (11th ed). Singapore: Cengage Learning
Schermerhorn, J. R., Hunt, J. G., Osborne, R. N. & Uhl-Bien, M. (2011). Organizational
Behavior (11th ed.). John Wiley & Sons.
Colquitt, A.J., Lepine, A.J., & Wesson, J.M. (2008). Organizational behavior:Improving
performance and commitment in the workplace. United State: McGraw Hill.
Kreitner, R. & Kinicki, A. (2010). Organizational Behavior (9th ed.). NY: McGraw-Hill
Irwin.
5.0 COURSE CONTENTS
NO CONTENT HOUR
1 1.0 INTRODUCTION 3
1.1 Definition of Organizational Behavior (OB)
1.2 Disciplines that Contribute to OB
1.3 Model of OB
1.4 Challenges and Opportunities in Applying OB
Concepts
PART 1: PROCESS OF INDIVIDUAL
2 4
2.0 INDIVIDUAL DIFFERENCES
2.1 Workforce diversity
2.2 Attitude
2.3 Personality
2.4 Values
3 3.0 PERCEPTION AND ATTRIBUTION 2
3.1 Factors that Influence Perception
3.2 Attribution Theory
3.3 Errors in Perception
2
NO CONTENT HOUR
4 4.0 WORKPLACE MOTIVATION 4
4.1 Early Theories of Motivation
4.2 Contemporary Theories of Motivation
4.3 Job Redesign
5 5.0 EMOTION AND MOOD 2
5.1 Differences between Emotion and Mood
5.2 Sources of Emotion and Mood
5.3 Emotional Labor
5.4 Emotional Intelligence (EI)
6 6.0 WORK STRESS 2
6.1 Sources of Stress
6.2 Consequences of Stress
6.3 Managing Stress
PAR T 2: GROUP AND INTERPERSONAL
PROCESS
7
7.0 GROUP AND TEAM WORK 4
7.1 Formal and Informal Groups
7.2 Group Development Process
7.3 Group Decision Making
7.4 Types of Work Teams
7.5 Developing Effective Team
8 8.0 COMMUNICATION 3
8.1 Functions of Communication
8.2 Communication Process
8.3 Types of Communication
8.4 Communication Channel
8.5 Barriers to Effective Communication
8.6 Cross-cultural communication
9 9.0 POWER AND POLITICS 2
9.1 Bases of Power
9.2 Dependency and Power
9.3 Political Behavior
10 10.0 CONFLICT AND NEGOTIATION 3
10.1 Views of Conflict
10.2 Types of Conflict
10.3 Managing Conflict
10.4 Negotiation
3
NO CONTENT HOUR
11 11.0 LEADERSHIP 4
11.1 Trait Theories
11.2 Behavioral Theories
11.3 Contingency Theories
11.4 Contemporary Perspectives on Leadership
PART 3: ORGANIZATIONAL PROCESS
12 12.0 ORGANIZATIONAL STRUCTURE 3
12.1 Elements of Organizational Structure
12.2 Types of Organizational Designs
12.3 Determinants of Organizational Structure
13 13.0 ORGANIZATIONAL CULTURE 3
13.1 Characteristics of Organizational Culture
13.2 Functions and Limitations of Culture
13.3 Creating, Sustaining and Transmitting Culture
13.4 Creating Ethical Culture
14 14.0 ORGANIZATIONAL CHANGE 3
14.1 Forces for Change
14.2 Resistance to Change
14.3 Managing Change Process
TOTAL 42
6.0 TEACHING METHOD
Lecture and discussion
7.0 ASSESSMENT
Course work : 60%
Quiz 10%
Assignment 1 20%
Assignment 2 20%
Peer Review & Participation 10%
Final Examination : 40%
100%
