HUMAN RESOURCE

MANAGEMENT

Project on the Recruitment

Process of WIPRO

Done by
Tamanna Yadav
BBA
0703163
 INDEX
 Introdu
ction-

Company Profile

 Wipro’s innovative edge in the IT market

 Careers at Wipro

 Human Resource and Recruitment

Process at WIPRO

 Recruitment Process Outsourcing(RPO)

at WIPRO

 E-Recruiting

 Conclusion

 References
COMPANY PROFILE

Wipro Technologies is the No.1 provider of integrated business,

technology and process solutions on a global delivery platform.

Wipro Technologies is a global services provider delivering technology-

driven business solutions that meet the strategic objectives of our
clients. Wipro has 40+ ‘Centers of Excellence’ that create solutions
around specific needs of industries. Wipro delivers unmatched business
value to customers through a combination of process excellence,
quality frameworks and service delivery innovation. Wipro is the
World's first CMMi Level 5 certified software services company and the
first outside USA to receive the IEEE Software Process Award.

Wipro’s complete range of IT Services addresses the needs of both

technology and business requirements to help organizations leverage
leading-edge technologies for business improvement.
Wipro takes charge of the IT needs of the entire enterprise. The gamut
of services extends from Enterprise Application Services (CRM, ERP, e-
Procurement and SCM), to e-Business solutions.

Wipro’s enterprise solutions have served and continue to serve clients

from a range of industries including Energy and Utilities, Finance,
Telecom, and Media and Entertainment.

Wipro’s TIS is the largest Indian IT infrastructure service provider and

Wipro’s Technology Infrastructure Services (TIS) is the largest Indian IT
infrastructure service provider in terms of revenue, people and
customers with more than 200 customers in US, Europe, Japan and
over 650 customers in India. It is powered by the expert skills of over
6,500 technical specialists and state-of-the-art BS 15000 certified
infrastructure for operations support.

Wipro BPO provides a broad range of services from customer

relationship management, back office transaction processing to
industry-specific solutions. The key element of services delivery is an
integrated approach towards providing increasing value over the entire
course of our client relationships. This involves a phased approach
towards process standardization, process optimization and process re-
engineering.

True value from technology requires an in-depth understanding of

business strategy.
Today’s businesses need partners who can talk about strategy and
technology in the same conversation. At Wipro, we believe true value
from technology requires an in-depth understanding of business
strategy. Our cross-industry consulting services help you craft a vision
for your organization and then provide a specific, practical business
and technology framework that will make that vision a reality. Our
consulting competencies spread across business, process, quality and
technology consulting

COMPANY SNAPSHOT
Wipro Limited, through its subsidiaries, provides IT services worldwide.
It offers software solutions, IT consulting, business process outsourcing
services, and research and development services in the areas of
hardware and software design. The company operates in three
segments: Global IT Services and Products, India and Asia Pac IT
Services and Products, and Consumer Care and Lighting. The Global IT
Services and Products segment provides IT services to customers in
the Americas, Europe, and Japan. The India and Asia Pac IT Services
and Products segment operates in the Indian IT market and offers IT
products and services to the companies in India, Asia-Pacific, and the
Middle East region. Consumer Care and Lighting segment engages in
the manufacture and sale of consumer care and lighting products. The
consumer care products include soaps and toiletries, baby products,
talcum powders, and hydro generated cooking oils. The lighting
products include light bulbs, fluorescent tubes, and luminaries. Wipro
Limited was founded in [Link] company is headquartered in
Bangalore, India.

Wipro Technologies is the No.1 provider of integrated

business, technology and process solutions on a global
delivery platform.

Wipro Technologies is a global services provider delivering technology-

driven business solutions that meet the strategic objectives of our
clients. Wipro has 40+ ‘Centers of Excellence’ that create solutions
around specific needs of industries. Wipro delivers unmatched business
value to customers through a combination of process excellence,
quality frameworks and service delivery innovation. Wipro is the
World's first CMMi Level 5 certified software services company and the
first outside USA to receive the IEEE Software Process Award.

Some quick facts on Wipro

• Wipro becomes the first Indian IT Service Provider to be awarded

Gold-Level Status in Microsoft’s Windows Embedded Partner
Program

• Wipro is the world’s largest independent R&D Services Provider

• Worlds 1st PCMM Level 5 software company

• Wipro one among the few companies in the world to be assessed

at maturity level 5 for CMMI V1.2 across offshore and onsite
development centers, 2007

• Worlds 1st IT Services Company to use Six Sigma

• The pioneers in applying Lean Manufacturing techniques to IT

services

• World’s first SEI CMM/CMMI Level 5 IT services company

• The first to get the BS15000 certification for its Global Command
Centre
• Functional RFID Enabled Concept Store and Global Data
Synchronization Laboratory BS7799 and ISO 9000 certified

• Among the top 3 offshore BPO service providers in the world

• Wipro is a strategic partner to five of the top ten most innovative

companies in the world*
(*Technology Review Innovation Index 2005)

• Over 50 industry facing ‘Centers of Excellence'

• 647 clients - 72000+ employees

• 53 development centers across globe

Wipro has consistently demonstrated high levels of business

and technical knowledge, creativity and delivery excellence.
We remain highly satisfied"
WIPRO’S INNOVAIVE EGDE IN
THE IT MARKET
Deep Domain Expertise

• 2000+ domain consultants

• 500+ technology consultants – e-business, package applications

Customer Proximity

• 5,000+ consultants spread across North America, Europe and

Japan
• 10,000+ itinerant employees

Continuous Training

• Over 3,80,000 man days of training annually, 80 full time

instructors
• Web based 'World Campus' initiative in place to impart training
to our employees across the globe

Talent Transformation

• Business skill transformation (domain knowledge, functional

expertise and consulting)
• Culture transformation (Language learning, neuro-linguistic
sessions and cross-cultural sensitiveness)
• Technology transformation (70+ technologies covered)
• Behavioral skill transformation (Communication inter-personal
and relationship management skills)

Our highly secure, robust and agile infrastructure has been

rated 'best in classes during client audits.

Infrastructure Facilities
2,790,000+ [Link]. Of state-of-the-art development facilities in
25 locations in India.
Communication

0.12 million+ LAN points across the globe connecting nearly

19,000+ desktops/laptops & 1900+ Servers.

Intranet: 300 Mbps+, 150+ E1 Inter-office links(built in

redundancy & auto fall back) Extranet: 175+ Customer
Connections.
 Certifications
First company in the world to be certified in BS 7799 (2002)
security standards

ISO 14001 Certification (reflection of environment and safety

consciousness)

Security
Wipro follows global best practices when it comes to security processes
and practices within the organization. Wipro is certified for BS7799-
2:2002 standard, the international standard for information and
physical security controls. Data protection is one of the key challenges,
which Wipro has been able to address in a variety of different ways,
suiting specific customer requirements. A robust, flexible and scalable
internal IT infrastructure with risk assessment based security controls
embedded at the design stage makes the offshore development center
experience manageable and secure.

Business continuity planning / Disaster recovery planning

Risks related to natural / manmade contingencies are evaluated on a
periodic basis at Wipro and suitable plans are drawn up for
implementation at appropriate points of time. Wipro has well defined
business continuity and disaster recovery plans for its software and
services business operations. Suitable measures at the infrastructure,
people, and process and technology levels are designed and
implemented in the infrastructure to facilitate speedy recovery in case
of any emergencies. Regular evacuation type drills are also carried out
for TESTING the plans.

We have comprehensive network security, employee security, physical

security and incident response mechanisms in place.

Views of Wipro facilities worldwide

 CAREERS AT WIPRO

Wipro Technologies is a global services provider delivering technology-

driven business solutions that meet the strategic objectives of our
clients. Wipro has 40+ ‘Centers of Excellence’ that create solutions
around specific needs of industries. Wipro delivers unmatched business
value to customers through a combination of process excellence,
quality frameworks and service delivery innovation.

Wipro Technologies, India brings to you a host of Job openings. To view

requirements please check the location link.

The exciting world of Wipro Technologies, India is looking at hiring

candidates with expertise in areas like
 Human Resource / - Testing Services
- Recruitment / - Legal / Law
Training Wireless Services /
Finance/ Accounts / -
- Switching Systems
Auditing Independent
Marketing /Sales / - Verification &
- Business Validation / Quality
Development Enterprise
Microsoft, Mainframe - Application
- & Internet Integration (EAI)
Technologies Banking / Finance /
Functional & Domain - Securities /
-
Consultant Insurance
- CRM / SCM/ ERP / JDE TISP Solutions – OSS
- Enterprise Security -
/ BSS
E-mobility/ Mobile - IT Infrastructure
-
commerce Open Systems /
- Data ware House -
Databases
Energy & Utilities / Technical Writing
- Retails / - /Technical
Manufacturing Documentation
Healthcare/ Life Embedded
-
sciences / R & D - Systems / VLSI /
Portals & Content System Design
-
Management - Web services
Messaging OS / Computing /
-
(Exchange) / Storage - Platform
People soft / SAP / Technologies
-
Oracle

Equal Employment Opportunity Policy

Wipro's policy is that applicants are considered for employment solely

on the basis of their qualifications and competencies . Wipro's hiring
policy is geared to ensure that Wipro hires employee's without regard
to their race, color, religion, national origin, citizenship, age, sex,
marital status, ancestry, physical or mental disability, medical
condition, veteran status or sexual orientation.

No processing fee or deposit is charged by Wipro at any point

during the recruitment process.
WIPRO HUMAN RESOURCE AND
RECRUITMENT PROCESS
WIPRO recruitment process consists of three rounds

Round 1: Written test consists three sections (50 Minutes)

1. Verbal: This section will have 15 questions related to synonyms,

antonyms, Analogies, SC, Prepositions and reading
comprehension.

2. Aptitude: This sections will have 15 questions related to

aptitude topics like Time & Work, Time & Distance, Blood
Relations, Series Completion, Puzzles, Calendars, Clocks,
Percentages, Ratio proportions, Ages, Pipes and Cisterns etc.,

3. Technical: This section will have 20 questions related to basic

technical concepts from C, C++, Java, Linux, UNIX, DBMS, SQL,
Programming fundamentals, Hardware, Software Engineering,
Micro Processors etc.,

Candidates are informed to brush up their technical skills which

were covered in their regular academic curriculum.

Round 2: Technical Interview

This is a major elimination round. Candidates should be thorough

with their basic technical skills to clear this round. Candidates are here
by informed to be prepared with their core subjects.

Round 3: HR Interview
 Candidates can expect basic HR interview questions like Tell me
about your self, Why should I hire you, Why only WIPRO, What is SIX
sigma level.
Candidates will be tested in their communication and vocabulary
during technical and HR interviews.

Interview with Mr. Dileep Ranjekar, Corporate

Executive Vice-President HR, Wipro
Mr. Ranjekar can you elaborate on the HR policy for your employees?

We have detailed guidelines and policies for almost every aspect of

people processes. The guidelines/policies provides clarity for
individuals, supervisors and business heads on the basic approach to
people issues. We have a mechanism in place to receive periodic
feedback on our current approaches and suitably review/modify
policies, which can best serve the purpose for the given employee
profile and business needs.

We would not like our managers to tell an employee "don't ask why, it
is a company policy". We would like to explain to them that the current
approach has evolved after a lot of thinking and preplanning. If an
employee has a better suggestion we are willing to listen to him and if
the suggestion is approved, the approach can be modified.

Define the work culture prevalent in Wipro?

Our employee surveys, exit interviews, feedback from various

programmes are unanimous in their view that the Wipro work culture is
characterized by:

- Openness

- Absence of politics

- Non-hierarchical (no visible symbols of hierarchy)

- Hard work

- Meritocracy (completely professional work atmosphere)

Middle class Values - non-flashy.

How do you recruit your manpower? Could you tell us something about
your campus recruitment process?
Recruitment in Wipro is not just an event but is a part of a complete
leadership development process. Most of our recruitment is done from
the campus. We began recruiting people from premier institutes since
1970 and have developed some of the best leaders of the Indian
industry.

However, we do not hire people at senior levels unless it is absolutely

required. Our policy is even if an insider is 60% ready for a given
internal vacancy; he will be preferred over an outsider.

The recruitment process is extremely important to Wipro and involves

a significant application of the senior and top management time. The
assessment of the campus panel is supported by an assessment of the
candidate's performance in group discussions, psychometric tests and
an in- depth reference check.

How do you measure employee performance and how do you reward

high performing staff? What is your rate of attrition?

We have a comprehensive performance management system, which

has been institutionalized over three decades ago. It has been well
accepted by the employees. The human resources department does
the review and planning is the high point of our performance
management and employee development process. The HRRP serves
the following purpose:

1. Identifying top 10% and bottom 10% of the employees

2. Identifying talent that we should not lose under any circumstances

3. Succession planning

4. People in the same job for five years and more

As for attrition, we are significantly below the industry average. That is

more important than numbers.

What kind of training do you provide your employees? Could you

briefly tell us about your training programmes?

Development of employees is one of the most critical processes in

Wipro. There are broadly two categories of development programmes:

1. Life cycle management programme

2. Individual development programme against individual development

need

We cover the following under the life cycle management programme:

a. Entry-level programme - this consists of both elaborate technical
exposure as well as exposure to issues related to how to be a good
productive employee in the Company. This is in addition to a common
induction programme that employees go through on joining. b. New
leaders programme - For employees who become leaders for the first
time. c. Wipro leaders programme - for employees who start leading
other managers. d. Business leaders programme - for those who
become business managers for the first time. e. Strategic leaders
programme - for top management who are responsible for strategic
inputs.

Besides the above, a detailed action plan is made on completion of

performance appraisal for the individual employee. The action plan can
include the following:

a. Specific need related development programme b. Efforts on the job

by the employee c. Supervisor coaching guidance etc.

What kind of a career progression can a Wipro employee envisage?

Due to its growth (23% CAGR in sales and 50% CAGR in PAT for the
past 11 years) career growth has never been an issue at Wipro.
Various options are available for an individual - ranging from being an
individual contributor to team leader to technological contributor.
People can progress vertically as well as horizontally.

How do you address employee grievances?

All supervisors are responsible for addressing the grievances of their

team members. They may in turn seek help from their supervisors,
human resources people or business heads. Due to the company's
open culture, employees are free to communicate with any other
individual within the organisation after having exhausted the options of
speaking to the supervisor.

What are the upsides and downsides of being in the field of HR?

If HR professionals are competent, do not let themselves become

obsolete and have empathy towards fellow beings, there are only
upsides in the HR field.

What changes and trends in HR do you perceive in the near future?

In the last five years, HR functions have undergone significant changes

due to a large proportion of employees being knowledge workers or
from the service industry. The Internet and communication explosion
has erased all boundaries of culture, knowledge and sharing of
practices among professionals. As a result, the paradigm of leadership
has changed completely, with team members knowing more about
their work than their supervisors. There is a great need for leadership,
especially with a complete breakdown in hierarchy at the workplace as
well as at home. Therefore, the only important issue is how a leader is
able to add value to his/her team members. You have employee
groups that are fiercely competitive, have a lot of stress early on in
their career and whose world revolves only around them. That they
also contribute to the organisation is incidental and not the main
purpose.

It is very important for employees to constantly develop and enrich

their resume and become more valuable in the market place. This
trend will continue. In addition, HR people have the responsibility of
boosting employee morale due to the economic downturn.

What qualities and attributes, in your opinion, epitomize a good HR

professional?

* An in-depth subject knowledge

* Business knowledge

* Ability to see newer, different dimensions and possibilities

* Tremendous awareness of the global environment

* Resilience, high energy and stamina

* Learn ability and adaptability

* Commitment and uncompromising integrity

You have had such a long innings in a single company, what motivates
you to keep going?

The importance of people function at Wipro and the commitment of top

management to it is a great motivator. It is extremely challenging,
providing enormous intellectual stimulation, and demanding
responsibilities from day one. The organisation boasts of top class
professionals and there is complete freedom to operate, and constant
on- the-job learning and development. Last but not the least - the
organisation is known for its high human values and supreme integrity.
 RECRUITMENT PROCESS
OUTSOURCING

THURSDAY, JANUARY 3, 2008

Wipro opens outsourcing centre in Philippines

The new center in Cebu would hire more than 900 employees and
would focus on customer service support, technical support, human
resource and financial and accounting services

Reuters

Mumbai: Wipro Ltd has opened a business process outsourcing facility

in the Philippines as it expands overseas to cut costs.
The new centre in Cebu would hire more than 900 employees and
would focus on customer service support, technical support, human
resource and financial and accounting services.
Its IT services division, Wipro Technologies, is also looking at starting
centers in other fast-growing cities in the Philippines, the company said
in a statement.
“The Philippines is one of the largest English speaking nations with a
strong IT orientation and a talent pool of 29 million,” T.K. Kurien,
president of Wipro’s BPO unit said.
Indian outsourcing companies are expanding operations in China, the
Philippines, Vietnam and Kenya in a bid to stay competitive as higher
wages, expensive property prices and a rising rupee eat into profits.
Last year, Wipro started delivery centres in Romania and Shanghai.
WHAT IS RPO?
“Recruitment Process Outsourcing (RPO) refers to a company
outsourcing its recruitment or staffing process to an external service
provider”. The external provider shall provide your company with the
necessary skills, tools and technologies to perform the recruiting
function. Recruitment Process Outsourcing (RPO) will bring in
significant COST savings and improvements in the QUALITY of
recruitment.

PURPOSE AND BENEFITS

Recruitment Process Outsourcing provides excellent benefits in the

areas of Quality, Cost, Service and Speed.

QUALITY: Recruitment is a labor-intensive process and it is further

compounded by the fact that it is recurring. To cite an example, your
company could have a very high number of open positions during a
certain time of the year each requiring varied skill-sets and experience.
To hire a team that is capable of sourcing and recruiting these
candidates is very challenging. Providers of Recruitment Process
Outsourcing have the required processes in place, expertise, an
extensive database of resumes and the networking required to source
all types of candidates.

COST: Your costs can be significantly reduced because an RPO

provider essentially uses “economies of scale”. They are also capable
of handling volume fluctuations in a much easier way. For example, the
RPO provider could allocate 10 recruiters to your company when
volumes are high and then easily shift them to another client when
volumes are low. If you as a company were to hire these 10 recruiters,
you would either be forced to pay for resources that are not being used
or lay them off which involves overhead expenses.

SERVICE: A Recruitment Process Outsourcing (RPO) provider will help

to streamline your company’s recruitment function and make it
seamless and effective. RPO providers are equipped to provide you
with the best people when you need them and also take care of your
ongoing and future needs through greater employee retention and
process control.

SPEED: “Time to hire” is a very critical factor in the recruitment

process as this directly affects business performance. A Recruitment
Process Outsourcing (RPO) provider will find it much easier to analyze
their database and create a pool of candidates that is ready to be
interviewed. They need not take time to advertise for the specific job
profile.
Recruitment Process Outsourcing is an end-end function. It begins all
the way from designing a job profile to charting the recruitment
process and also developing orientation strategies once a candidate is
hired. It is not just restricted to hiring a specific person for a specific
profile at any time. It is about building a talent pool of resources that
can be made accessible for your company. RPO providers also go the
extra mile to provide your company with valuable advice and
strategies on employee retention.

Recruitment Process Outsourcing has a powerful place in the market.

RPO providers are well connected to various companies and the job
seeker market. They have a much larger and attractive talent pool
than any single company could possibly have.

FEW TIPS ON TAKING AN INTERVIEW

Entering the room

Prior to the entering the door, adjust your attire so that it falls well.
Before entering enquire by saying, “May I come in sir/madam”.
If the door was closed before you entered, make sure you shut the
door behind you softly.
Face the panel and confidently say ‘Good day sir/madam’.
If the members of the interview board want to shake hands, then offer
a firm grip first maintaining eye contact and a smile.
Seek permission to sit down. If the interviewers are standing, wait for
them to sit down first before sitting.
An alert interviewee would diffuse the tense situation with light-
hearted humor and immediately set rapport with the interviewers.

Enthusiasm
The interviewer normally pays more attention if you display an
enthusiasm in whatever you say.

This enthusiasm comes across in the energetic way you put forward
your ideas.
You should maintain a cheerful disposition throughout the interview,
i.e. a pleasant countenance hold s the interviewer’s interest.

Humor
A little humor or wit thrown in the discussion occasionally enables the
interviewers to look at the pleasant side of your personality,. If it does
not come naturally do not contrive it.

By injecting humor in the situation doesn’t mean that you should keep
telling jokes. It means to make a passing comment that, perhaps,
makes the interviewer smile.
Eye contact

You must maintain eye contact with the panel, right through the
interview. This shows your self-confidence and honesty.
Many interviewees while answering tend to look away. This conveys
you are concealing your own anxiety, fear and lack of confidence.
Maintaining an eye contact is a difficult process. As the circumstances
in an interview are different, the value of eye contact is tremendous in
making a personal impact.
Be natural

Many interviewees adopt a stance which is not their natural self.

It is amusing for interviewers when a candidate launches into an
accent which he or she cannot sustain consistently through the
interview or adopt mannerisms that are inconsistent with his/her
personality.
Interviewers appreciate a natural person rather than an actor.
It is best for you to talk in natural manner because then you appear
genuine.

E-Recruitment

Today, organizations are looking to streamline their hiring processes to

reduce Time-to-Hire and Cost-to-Hire, while improving the Quality-of-
Hire. Enterprises also want to reduce their dependencies on external
agencies. It has become essential to enhance the organization image
by creating a positive experience for all candidates.

Wipro offers a global automated collaborative e-Recruitment solution,

which helps to web-enable your complete recruitment process – right
from requisition to hire. I-Desk e-Recruitment Solution brings together
all the participants of your recruitment process including employees,
external agencies, career sites and applicants on a role based, web-
enabled platform.

i-Desk e-Recruitment is a one-stop solution for all recruitment needs

and comprises of a range of end-to-end applications with built-in best
practices such as global people processes and six-sigma for:
-Requirement Planning
-Sourcing and Selection
-Resume Collection
-Online Communications
-Applicant Tracking
-Performance Analytics
-Personalized Desktops - Candidate, Partner, Recruiter, Panelist
 CONCLUSION

True value from technology requires an in-depth understanding of

business strategy.
Today’s businesses need partners who can talk about strategy and
technology in the same conversation. At Wipro, we believe true value
from technology requires an in-depth understanding of business
strategy. Our cross-industry consulting services help you craft a vision
for your organization and then provide a specific, practical business
and technology framework that will make that vision a reality. Our
consulting competencies spread across business, process, quality and
technology consulting.

REFERENCES:

[Link]
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