NH-1800 7.

Appendix

F. ERROR CODES
ERROR CODES ERROR DESCRIPTION CORRECTIVE ACTION
00000 Normal Status Normal Status

20001 The Cash Dispenser Unit cassette is not 1. Set the cassette again.
installed. 2. Check if CS7/17/27(NS11/16) is fully
The Control Electronics checks if the Cash pressed while the cassette is loaded.
Dispenser Unit cassette is in the right 3. Check if CS7/17/27(NS11/16)
position with the location sensor connector has been properly inserted
(CS7/17/27&NS11/16), and generates an and if cable is cut.
error when the Cash Dispenser Unit is not 4. Check logic related to
in the correct position. CS7/17/27(NS11/16) of the Cash
Dispenser Unit board.

20002 Cash is not enough. Fill cash and set the number of bills.
This error occurs in the following cases: * In “Low currency enable” mode:
When the number of bills is “0” after the 1. Check if CS6/16/26(NS6/16) hole on
final payment transaction is made the side of the cassettes is matching
When the low level sensor with CS6/16/26(NS6/16) after installing
(CS6/16/26&NS6/16) detects that the the cassette.
cassettes is at a low level in “Low currency 2. Check if the reflection plate of the
check enable” mode " CS6/16/26(NS6/16) sensor is polluted in
the cassette.
3. Check if CS6/16/26(NS6/16) sensor
is polluted, cable is cut, or the connector
is wrongly inserted.
4. Check logic related to
CS6/16/26(NS6/16) of the Cash
Dispenser Unit board.

20003 The reject box is full. Execute “Cassette Total” after moving
This error occurs when the sum of rejected cash from the reject box.
bills during the transaction and the
rejected bills during the test is more than
50 after finally executing “Cassette Total”

20004 The security door is open. 1. Close the security door.

The sensor detects that the security door 2. Check if the security door can be
is open" mechanically opened and closed by the
door switch.
3. Check if cable between the door
switch and the Control Electronics is cut.
4. Check if the connector is well
connected to the Control Electronics.

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NH-1800 7. Appendix

5. Check logic related to the door switch

in the Control Electronics.

20005 Cash Dispenser Unit data 1. Check Cash Dispenser Unit

(country, cassette, shutter) setting error information.
Occurs during initialization. 2. Check battery back-up SRAM.
3. Check the battery.

20010 Receipt paper jam in the receipt printer. 1. Remove paper jam and paper scraps.
The jam detection sensor checks if there is 2. Check the lever operation position in
paper before starting operation. the sensor.
3. Check if the sensor is polluted.
4. Check if cable is cut or the connector
is wrongly inserted.
5. Check logic related to the jam
detection sensor of the Slip Printer
board.

20011 TPH Headup Lever Open 1. Check Headup Lever

20012 The feed lever of the recipt printer is open. 1. Close the feed lever.
It was detected that the feed lever was 2. Check if the micro switch of the feed
open before ther receipt printer started to lever normally functions.
operate. 3. Check if cable of the micro switch is
cut in the feed lever and the connector
is wrontly inserted.
4. Check logic related to the micro
switch of the feed lever of the Slip
Printer board.

20013 Receipt paper is empty. 1. Fill paper.

It was detected that receipt paper was 2. Check the lever operation position in
empty before the receipt printer started to the sensor.
operate (when both the paper empty 3. Check if cable is cut or the connector
sensor and the paper sentting sensor are is wrongly inserted.
lights). 4. Check logic related to the paper
empty and the paper setting sensors in
the Slip Printer board.

20014 The thermal head of the receipt printer is 1. Check and replace the thermal printer
overheated (before the receipt printer head.
starts to operate). 2. Check logic related to the TPH of the
PR board.

2YY15 Note has been detected on the return path 1. Remove the jammed note on the

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NH-1800 7. Appendix

before the Cash Dispenser Unit starts to return path.

operate. 2. Check if the sensor is polluted.
3. Check if cable is cut or the connector
is wrongly inserted.
4. Check logic related to the sensor in
the Cash Dispenser Unit board.

90001 Card Read Error 1. Check Magnetic Card

2. Check Card Read module and cable
connection

90002 Invalid IC card communication 1. Power Off/On

2. Check DIP MCR
3. Check cable connection

90003 DIP MCR latch failure 1. Power Off/On

2. Check DIP MCR (Clamp Lever)
3. Check cable connection

90004 DIP MCR unlatch failure 1. Power Off/On

2. Check DIP MCR (Clamp Lever)
3. Check cable connection

90005 DIP MCR power on failure 1. Power Off/On

2. Check DIP MCR
3. Check cable connection

90006 DIP MCR power off failure 1. Power Off/On

2. Check DIP MCR
3. Check cable connection

AXXX1 The feed lever of the receipt printer is 1. Remove receipts and close the feed
open. lever.
It was detected that the feed lever was 2. Check if the micro switch of the feed
open while the receipt printer was lever normally operates.
operating. 3. Check if cable of the micro switch of
the feed lever is cut or the connector is
wrongly inserted.
4. Check logic related to the micro
switch of the feed lever in the Slip
Printer board.

AXXX2 The thermal head of the receipt printer is 1. Check and replace the terminal
overheated (before the receipt printer printer head.
starts to operate). 2. Check logic related to TPH of the Slip

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NH-1800 7. Appendix

Printer board.

A0803 Receipt Paper Jam 1. Remove jammed paper

AXXX3 Receipt paper jam 1. Remove paper jam and paper scraps.
A jam error occurred while the receipt 2. Check the lever operatio position in
printer operates. the sensor.
3. Check if the sensor is polluted.
4. Check if cable is cut or the connector
is wrongly inserted.
5. Check logic related to jam detection
in the Slip Printer board.

AXXX4 Receipt paper is empty. 1. Set receipt paper.

It was detected that paper was empty 2. Check the lever operation position in
while the receipt printer was operating the sensor.
(when the paper empty sensor detected 3. Check if cable is cut or the connector
the light). is wrongly inserted.
4. Check logic related to the paper
empty sensorin the Slip Printer board.

AXXX5 1. Remove paper jam and reload.

"Receipt paper setting error 2. Check the level oepration position in
Jam and miss-feeding are detected during the jam sensor.
receipt paper is loaded. -> This error 3. Check if cable is cut or the connector
occurs when the setting sensor detects a is wrongly inserted (in the jam sensor).
dark part. 4. Check logic related to the jam sensor.
5. Check if the return motor is operating.
6. Check if cable is cut or a connector is
wrongly inserted in the return motor, and
check related logic.

AXXX6 Turn off/on Slip Printer.

During the test in the offline mode of the
Slip Printer
AXXX7 Check feed lever and sensor pollution
Feed Lever Opened
AXXX8 1. Remove paper jam.
Receipt paper cutting error. 2. Check if the cutter properly rotates
Receipt paper cutting failed. and the swtich normally functions.
3. Check if cable is cut or the connector
is wrongly inserted.
4. Check logic rlated to the cutter of the
Slip Printer board.

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NH-1800 7. Appendix

ADNXX 1. Check if communication cable

Receipt printer connection failure between the Control Electronics and the
Slip Printer is cut or
the connector is wrongly inserted.
2. Check communiation logic of the
Control Electronics and the Slip Printer
board.
3. Check if the CPU of the Slip Printer
board is normally running.
4. Check if the power is normally
supplied to the Slip Printer.

B0001 1. Replace CE mainboard

Expaded Flash Memory error
C001Y 1. Check if ther are notes. If so,
Cash Dispenser Unit sensor cover 1 remove them.
Ex) ‘C0015’ ; CS2(NS4), CS4A(NS3) 2. Check if cable is cut or the connector
covered CS4(NS3) is wrongly inserted.
Occurs before or after initialization and 3. Check logic related to the sensor of
dispensing notes. the Cash Dispenser Unit board.

C002Y 1. Check if there are notes. If so,

Cash Dispenser Unit sensor covered 2 remove them.
Ex) ‘C0023’ ; CS1A, CS1B(NS2) covered 2. Check if cable is cut or the connector
CS13(NS4) is wrongly inserted.
Occurs before or after initialization and 3. Check logic related to the sensor of
dispensing notes. the Cash Dispenser Unit board.

C0030 1. Check the main motor of the Cash

Cash Dispenser Unit main motor failure Dispenser Unit.
Occurs during initialization. 2. Check CS8(NS8) sensor.
Occurs before notes are dispensed. 3. Check if cable is cut or the connector
is wrongly inserted.
4. Check logic relatd to the motor of the
Cash Dispenser Unit board.

C0031 1. Check if cable is cut or the connector

Gate solenoid echo error is wrongly inserted in the gate solenoid.
Occurs during initialization. 2. Check the gate solenoid.
Occurs before notes are dispensed. 3. Check logic of the gate solenoid in
the Cash Dispenser Unit board.

C0032 1. Check if cable is cut or the connector

Outlet solenoid echo error is wrongly inserted in the outlet
Occurs during initialization. solenoid.

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NH-1800 7. Appendix

Occurs before notes are dispensed. 2. Check the outlet solenoid.

3. Check logic of the outlet solenoid in
the Cash Dispenser Unit board.
C0033
Cash Dispenser Unit data 1. Check Cash Dispenser Unit
(country, cassette, shutter) setting error information.
Occurs during initialization. 2. Check battery back-up SRAM.
3. Check the battery.
C0034
Double detect module failure 1 1. Check if there are notes in the double
detect module.
2. Check CS5(NS9) sensor.
3. Check the double detect slit.
4. Check the double detect lever.
5. Check logic related to double detect
in the Cash Dispenser Unit board.
C0035
Double detect module failure 2 1. Check if there are notes in the double
detect module.
2. Check CS5(NS9) sensor.
3. Check the double detect slit.
4. Check the double detect lever.
5. Check logic related to double detect
in the Cash Dispenser Unit board.
C0036
CS13, CS2(NS4) covered befor 1. Check jam and remove jammed notes
initialization 2. Check if cable is cut or the connector
is wrongly inserted.
3. Check logic of CS13 and CS2(NS4)
sensors in the Cash Dispenser Unit
board.
C0037
Double detection sensor (CS5/NS9) 1. Check CS5(NS9) - pollution, cable
covered cutting, wrong insertion of connectors,
Occurs while notes are being dispensed. etc.
2. Check logic related to CS5(NS9) in
the Cash Dispenser Unit board.
C0038
SRAM CHECK ERROR 1. Check the SRAM
C0039
Gate operation detection sensor 1. Check CS3(NS7) sensor poluttion.
(CS3/NS7) Error 2. Check the position of the gate
Occurs during initialization. solenoid.
Occurs before notes are dispensed. 3. Check if cable is cut or the connector
is wrongly inserted.

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NH-1800 7. Appendix

4. Check logic related to CS3(NS7) of

the Cash Dispenser Unit board.
C003A
Request to display four or more notes. 1. Issue the command decrease the
number of bills to four or less in the
Control Electronics.
C003B
CS15A,15B(NS2) sensor covered 1. Check jam and remove jammed
Occurs during initialization. notes.
2. Check CS15A and 15B(NS2)
sensors ? pollution, cable cutting, wrong
insertion of connectors, etc.
3. Check logic related to CS15(NS2) of
the Cash Dispenser Unit board.
C0040
The cassette was removed while notes 1. Check if the cassette has been
were dispensed. normally installed.
2. Check if CS7(NS11) can be
completely pressed while the cassette is
installed.
3. Check if cable is cut or a connector is
wrongly installed in CS7(NS11)
connector.
4. Check logic related to CS7(NS11) of
C0041 the Cash Dispenser Unit board.
The machine tried to dispense notes five 1. Check the status of the note.
times or more. 2. Check if the note type on the index
set by the Control Electronics matches
with the actual note type.
C0042
Note jam 1. Check whether there are notes in the
No. of requested notes > No. of notes return path. If so, remove them.
passing CS13(NS4) 2. Check CS13(NS4) sensor.
Occurs after notes are dispensed. 3. Check logic related to CS13(NS4) of
the Cash Dispenser Unit board.
C0043
Ten or more notes are rejected in one 1. Check status of the note.Check the
transaction. two-sheet detection sensor.
Occurs while notes are being dispensed. 2. Check if the note type on the index
set by the Control Electronics matches
with the actual note type.
C0044
Five consecutive rejections in one 1. Check the status of the note.
transaction. 2. Check the two-sheet detection
Occurs while notes are being dispensed. sensor.

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NH-1800 7. Appendix

3. Check if the note type on the index

set by the Control Electronics matches
with the actual note type.
C0045
More note than requested were 1. Check the number of dispensed notes
dispensed. and the status of notes.
No. of requested notes < No. of notes 2. Check CS13(NS4).
passing CS13(NS4) 3. Check logic related to CS13(NS4) of
Occurs while notes are being dispensed. the Cash Dispenser Unit board.
C0046
1. Check Main motor
Cash Dispenser Unit Hardware Failure 2. Check Cash Dispnser Unit Main
board
C0047
1. Check the note-setting status in the
1 st Cassette Miss-feed cassette.
2. Check CS1A and 1B(NS2) sensors.
C0048
1. Check CS2,CS4 and CS13(NS3/NS4)
Incorrect bill count 2. Check Cassette
C0049
The Control Electronics revises and
Request to dispense 0 note. reissues the command.
Command error in the Control Electronics
control part
C004A Check if there are notes in the return
Note jam path.
CS1∼CS4(NS2~NS3) : Note Passting If so, remove them.
Time >= 400ms
CS4~CS13(NS3~NS4) : Note Passting
Time >= 500ms
C004B Occurs while notes are being dispensed.
1. Check the status of the note.
Three or more consecutive rejection. 2. Check if the note type on the index
Occurs while notes are being dispensed. set by the Control Electronics matches
with the actual note type.
C004C
1. Check the number of dispensed
The number of dispensed notes does not notes.
match. 2. Check if the gate normally functions.
No. of notes passing CS13(NS4) <> No. of
notes passing CS1(NS2).
C004D Occurs after notes are dispensed.
1. Check if the cassette has been
The cassette has not been installed before normally installed.

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NH-1800 7. Appendix

notes were dispensed. 2. Check if CS7(NS11) is completely

Occurs before notes are dispensed. presed while the cassettes is installed.
3. Check if cable is cut or a connector is
wrongly installed in CS7(NS11).
4. Check logic related to CS7(NS11) of
the Cash Dispenser Unit board.
C004E
1. Check the number of dispensed
The number of dispensed notes does not notes.
match. 2. Perform a unit test on the Cash
Number of requested notes > Number of Dispenser Unit.
notes dispensed and reported to the Cash
Dispenser Unit
The Control Electronics checks after notes
C004F are dispensed.
1. Check the number of dispensed
The number of dispensed notes does not notes.
match. 2. Perform a test on the Cash Dispenser
No. of requested notes < No. of notes Unit.
dispensed and reported to the Cash
Dispenser Unit.
The Control Electronics checks after notes
C0050 are dispensed.
1. Check the number of dispensed
The power is cut while notes are being notes.
dispensed. 2. Check if there are notes in the return
The Control Electronics checks. path. If so, remove them.
C0051
1. The Control Electronics revises and
Request to dispense 150 or more notes. reissues the command.
Control command error in the Control
C0052 Electronics
1. Check if there are notes in the return
CS1A,1B(NS2) sensor covered. path. If so, remove them.
Occurs after notes are dispensed. 2. Check CS1A and 1B(NS2) sensors.
3. Check logic related to CS1A and
1B(NS2) of the Cash Dispenser Unit
board.
C0053
1. Check CS5(NS9) - pollution, cable
CDU Double detect module failure cutting, wrong insertion of connectors,
etc.
2. Check logic related to CS5(NS9) in
the Cash Dispenser Unit board.
C0054

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NH-1800 7. Appendix

1. Download new EP software

C0055 CDU Program Error
1. Check the status of the note.
Outlet sensor (CS13/NS4) senses the 2. Check CS13(NS4).
length of the note. 3. Check the main motor speed.
Occurs while notes are being dispensed. 4. Check if the note type on the index
set by the Control Electronics matches
with the actual note type.
C0056
1. Check the gate solenoid.
The gate position sensor (CS3/NS4) 2. Check CS13(NS4).
detects an incorrect position while the 3. Check related logic of the Cash
notes are being discharged. Dispenser Unit board.
C0057
1. Set information of Cash Dispenser
Cassette information is not properly set Unit if error is not cleared after power
Off/On
C0059
1. Set cassette again
Cash cassette 2 removed prior to 2. Check CS7(NS11)
dispenser 3. Ceck related logic of Cash Dispenser
Unit board
C005A
1. Set cassette again
Cash cassette 1 removed prior to 2. Check CS17(NS16)
dispenser 3. Ceck related logic of Cash Dispenser
Unit board
C005B
1. Check the note-setting status in the
2 nd Cassette Miss-feed cassette.
2. Check CS15A and 15B(NS2) sensors
C005D .
1. Check CS5(NS9) - pollution, cable
Double detect constantly cutting, wrong insertion of connectors,
etc.
2. Check logic related to CS5(NS9) in
the Cash Dispenser Unit board.
C005E
1. Download new EP software
C005F Dispense command size check error
1. Check AP software
Dispense command error 2. Download new EP software
C006Y
1. Check if related sensors are polluted.
Cash Dispenser Unit sensor half-light 2. Check related logic of the Cash

7 - 22
NH-1800 7. Appendix

error1 Dispenser Unit board.

EX) ‘C0065’ ; CS2, CS4A error
C007Y CS2(NS4),CS4(NS3),CS13(NS4)
1. Check if related sensors are polluted.
Cash Dispenser Unit sensor half-light 2. Check related logic of the Cash
error2 Dispenser Unit board.
Ex) ’C0073’; CS1A, CS1B(NS2) Error
C0081 CS1(NS2),CS14(NS4)
1. Check the sensor
C0082 CS15AB is dark while dispensing
1. Check if the shutter normally operates
Shutter open error (CS10) and the status of CS10 when the shutter
Occurs while the shutter is being opened. is open.
2. Check CS10.
3. Check logic related to CS10 of the
Cash Dispenser Unit board.
C0083
1. Check if there are notes in the
Stacker note detection sensor (CS9) stacker. If so, remove them.
covered. 2. Check CS9.
Occurs before initiazliation and notes are 3. Check logic related to CS9 of the
dispensed. Cash Dispenser Unit board.
C0084
1. Check if the shutter normally operates
Shutter close error (CS11) and status of CS22 when the shutter is
Occurs while the shutter is being closed. closed.
2. Check CS22.
3. Check logic related to CS11 of the
Cash Dispenser Unit board.
C00AB
1. Remove the jammed note on the
Note has been detected on the path path.
before the Cash Dispenser Unit initializing. 2. Check if the sensor is polluted.
3. Check if cable is cut or the connector
is wrongly inserted.
4. Check logic related to the sensor in
the Cash Dispenser Unit board.
C00C7
1. Check the sensor
CS12 is Dark while initializing or
C00C8 dispensing (NH2100T)
1. Check the sensor
CS14 is Dark while initializing or
C00C9 dispensing (NH2100T)
1. Check the sensor

7 - 23
NH-1800 7. Appendix

CS14 is Dark while initializing or

C00D0 dispensing (NH2100T)
1. Check the sensor
CS13 ~ CS12 Sensor Timeout[Jam]
C00D1 (NH2100T)
1. Check the sensor
CS12 ~ CS14 Sensor Timeout[Jam]
CDNXX (NH2100T)
1. Check if the communication cable
Cash Dispenser Unit connection failure between the Control Electronics and the
Control Electronics<-> Cash Dispenser Cash Dispenser Unit is cut and the
Unit communication error connector is wrongly inserted.
2. Check logic related to communication
between the Control Electronics and the
Cash Dispenser Unit board.
3. Check if the CPU of the Cash
Dispenser Unit board is normally
running.
4. Check is power is supplied to the
Cash Dispenser Unit.
C00E0
1. Check NS2
C00E1 NS2A, NS2B dark
1. Check NS4
D0001 NS4 dark
Check the modem controller and logic.
Modem initializing error
An error is received from the modem
controller after Modem Initialize command
is issued.
Host declines by expired card
D0002 EXPIRED CARD
1. Check the Cash Dispenser Unit error
Reversal transaction failure and the numberof notes nornally
Cancellation of the transaction due to an dispensed.
error having occurred while notes were 2. Contact the host, and manually
dispensed was notified to the host; reverse.
however, the host did not receive this 3. Perform a unit test on the Cash
notification. Dispenser Unit to see if there is any
error.

Host declines by unauthorized usage.

D0003 UNAUTHORIZED USAGE
Enter correct PIN
D0004 PIN ERROR

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NH-1800 7. Appendix

Enter correct PIN

D0005 INVALID PIN
Check your card
D0006 BANK UNAVAILABLE
Check your card
D0007 CARD NOT SUPPORTED
Check your balance and make
INSUFFICIENT FUNDS transaction again
D0008
Check your transaction type
D0009 INELIGIBLE TRANSACTION
Check your available account
D0010 INELIGIBLE ACCOUNT
Make transaction later
D0011 DAILY LIMIT EXCEEDED
Make transaction again
D0012 UNABLE TO PROCESS
Enter smaller amount
D0013 AMOUNT TOO LARGE
Check your account
D0014 ACCOUNT CLOSED
Contact to your bank
D0015 PIN TRIES EXCEEDED
Make transaction later
D0016 UNABLE TO PROCESS
Make transaction later
WITHDRAWAL LIMIT ALREADY
D0017 REACHED
Enter available amount
D0018 INVALID AMOUNT
This ATM doesn't support your
EXTERNAL DECLINE transaction because of bank's alliance
D0019
Make transaction later
D0020 SYSTEM ERROR
Contact card issuer
D0021 CONTACT CARD ISSUER
Contact to network company
D0022 ROUTING LOOKUP PROBLEM
Make transaction later
D0023 UNABLE TO PROCESS
The bank doesn't support this
TRANSACTION NOT SUPPORTED transaction type
D0012
The bank doesn't support this

7 - 25
NH-1800 7. Appendix

Invalid Transaction transaction type

D0013
Enter available amount
D0014 Invalid Amount
Check your account
D0020 Invalid Card Number
Make transaction later
Surcharge screen should have been
D0024 displayed
Make transaction later
D0039 Exceeds Issuer Withdrawal Limit
Check your available account
D0051 No Credit Account
Check your balance and make
Insufficient Funds transaction again
D0052
Check your available account
D0053 No Checking Account
Check your available account
D0054 No Savings Account
Check your card
D0055 Expire Card
Enter correct PIN
D0057 Incorrect Pin
Check your card
D0058 Transaction not Permitted – Card
Check your card
D0061 Transaction not Permitted – Terminal
Make transaction later
D0075 Exceeds Withdrawal Limit
Contact to your bank
D0078 PIN Tries Exceeded
Check your available account
D0080 No Account
Make transaction later
D0083 Invalid Date
Enter correct PIN
D0086 Can not Verify PIN
Enter correct PIN
D0091 Can not Verify PIN
Check your card
D0092 Bank Unavailable
Make transaction later
D0093 System Unavailable
Error in modem data. Contact to service

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NH-1800 7. Appendix

D0094 Transaction Serial No Miss-match personnel

Error in modem data. Contact to service
Record Format Miss-match. Check if a personnel
D0095 proper AP for the host has been loaded.
Error in modem data. Contact to service
Routing Identification Miss-match. Check personnel
D0096 the routing Identification.
Error in modem data. Contact to service
Terminal Identification Miss-match. Check personnel
D0097 the temrianl Identification.
Error in modem data. Contact to service
Response Type Miss-match (Reversal) personnel
D0098
Error in modem data. Contact to service
Response Type Miss-match (Day Close) personnel
D0099
Error in modem data. Contact to service
Response Type Miss-match (Config) personnel
D009A
Error in modem data. Contact to service
Response Type Miss-match personnel
D009B (Withdrawal,Balance,Transfer)
Error in modem data. Contact to service
STXmissing personnel
D009C
Error in modem data. Contact to service
ETXmissing personnel
D009D
Error in modem data. Contact to service
FS missing (next to Response Code) personnel
D009E
Error in modem data. Contact to service
FS missing(next to Retrieval Reference personnel
D009F Number)
Error in modem data. Contact to service
FS missing(next to System Trace Audit personnel
D00A0 Number)
Error in modem data. Contact to service
FS missing (next to Account Balance) personnel
D00A1
Error in modem data. Contact to service
FS missing (next to Available Balance) personnel
D00A2
Error in modem data. Contact to service
FS missing (next to Surcharge Amount) personnel

7 - 27
NH-1800 7. Appendix

D00A3
Error in modem data. Contact to service
FS missing(next to Authorization personnel
D00A4 Response Text)
Error in modem data. Contact to service
ETX position is not correct. personnel
D00A5
Error in modem data. Contact to service
FS missing (next to Total Cash Dispense personnel
D00A6 Amount in the Day Close message)
Error in modem data. Contact to service
FS missing (nex to Total Non Cash personnel
Dispense Amount in the Day Close
D00A7 message)
Error in modem data. Contact to service
FS missing (next to Total Surcharge personnel
D00A8 Amount in the Day Close message)
Error in modem data. Contact to service
FS missing (next to Surcharge Amount in personnel
D00A9 the Config message)
Error in modem data. Contact to service
ETX missing (in the Config message) personnel
D0111
Reversal was declined by host
D0222 REVERSAL DECLINED
PIN change was declined by host
D0300 PIN CHANGE DECLINED
Check the modem controller and logic.
Modem is not responding
No response from the modem controller
D1000 within a certain time after issuance.
Contact to your service personnel
D1100 No connection
Check the host.
D1200 ENQ was not received from the host.
Check the modem controller and logic.
Transmission error
Failed to receive the whole data within 5
seconds after requesting the modem to
D1300 send the data.
1. Check the host.
NAK has been sent three times or more. 2. Check line noise.
Failed in receiving the data due to parity or 3. Check the modem controller and
LRC error. Therefore, sent NAK to the logic.
host and requested to send the data again

7 - 28
NH-1800 7. Appendix

D1500 three times or more.

1. Check if the telephone line is well
Modem dial connection time-out connected.
(while dialing the modem) 2. Check the telephone number of the
host and if the host is alive.
3. Check modem-related parameter
setting.
4. Check the modem controller and
logic.

1. Check if the transaction card is valid.

Host not responding 2. Check the host.
D170X No response from the host for 60 seonds.
1. Check the host.
No carrier 2. Check if the transaction card is valid.
No carrier during data transmission after 3. Check line noise.
the modem is connected. 4. Check the modem controller and
D1800 logic.

No dial tone 1. Check if the telephone line is well

No dial tone while the modem is connected.
connected. 2. Check the status of the telephone
line.
3. Check the modem controller and
logic.
D1900
1. Check the status of the telephone
No Answer line.
2. Check the modem controller and
logic.
D2000
1. Check the host and the telephone
Dial(Line) busy number of the host.
2. Check the modem controller and
logic.
D2100
Check the modem controller and logic.
Response time-out (30 seconds) for
Modem Initialize command before the
D2200 modem was connected.
1. Check the host.
D3200 EOT was not received from the host.
1. Check the phone line or connector.
1. Dial connect time-out (60Sec) or dial 2. Contact the processor manufacturer.
connection error

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NH-1800 7. Appendix

2. Host response message time-out

E0001 (60Sec)
E0002 1. Check RMS-related settings.
E0003 RMS port failure 2. Check if the telephone line is
E0004 RMS response time-out connected and the status of the
RMS modem failure telephone line.
RMS no dial tone 3. Check if the RMS host is alive.
4. Check the modem controller and
logic.
Note) These errors are not related to
transaction. So, ATM doesn’t send error
to host
F0001
Set the number of bills.
F0002 The nuber of bills is not set.
Set the surcharge owner.
Surchage Owner is not set in Surcharge
F0003 Enable mode.
Set the surcharge amount.
Surcharge Amount is not set in Surcharge
F0004 Enable mode.
Set the refresh timer.
Refresh timer is not set in Advertisement
F0005 Enable mode.
Set advertisement text.
Advertisement text is not set in
F0006 Advertisement Enable mode.
Check the dispense limit, and set the
Dispense limite setting error limit again.
Ex) Dispense Limit > Face value of the
F0007 note type x 25
Check the note type, and set it again.
F0008 Note type setting error
Check the fast cash value, and set it
Fast cash setting error again.
F0009 Ex) Fast cash value > Dispense limit
Check the master key, and set it again.
Master key index invalid : 0 <= MKEY
F000A Index <= 15
Inject the master key.
F000B Master key empty
Set the host phone number.
F000C Host phone number is not set.
Set the error retry timer.
F000D The error retry timer is not set.

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NH-1800 7. Appendix

Set the RMS password.

RMS password is not set in RMS Enable
F000E mode.
Set the RMS phone number.
RMS phone number is not set in RMS
F000F Enable mode.
Set the terminal number.
F0010 The terminal number is not set.
Set the routing Identification.
F0011 Routing Identification is not set.
Master key Serial Number set
F0012 The master key serial number is not set.
Non-Cash Type set
F0014 Non-cash type text is not set.
Check the battery and the battery plug
NVRAM failure and replace the main board if error
happens continuously.
IDN0X
1. Power Off/On
DIP MCR connection failure 2. Check DIP MCR
3. Check cable connection

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