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Heather L Barton: Professional Customer Service Representative Offering

Heather Barton has over 10 years of experience providing excellent customer service in call centers. She has a proven track record of resolving complex issues, building customer loyalty, and finding creative solutions. Barton's most recent roles include early stage collections at Santander USA and customer service at Convergent, where she answered billing questions and found resolutions. She aims to continue offering strategic relationship building and unwavering commitment to customer service.

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Heather Tibbedeaux
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47 views3 pages

Heather L Barton: Professional Customer Service Representative Offering

Heather Barton has over 10 years of experience providing excellent customer service in call centers. She has a proven track record of resolving complex issues, building customer loyalty, and finding creative solutions. Barton's most recent roles include early stage collections at Santander USA and customer service at Convergent, where she answered billing questions and found resolutions. She aims to continue offering strategic relationship building and unwavering commitment to customer service.

Uploaded by

Heather Tibbedeaux
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as RTF, PDF, TXT or read online on Scribd

Heather L Barton

2303 S. Vaughn Way Cell: 303-356-6712


Aurora, Colorado 80014 [email protected]

Professional Customer Service Representative offering:

* 10+ years of experience providing customer support in busy call center environments.

* An unwavering commitment to customer service, with the ability to build productive relationships,
resolve complex issues and win customer loyalty.

* Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively,


and use tact and diplomacy to find common ground and achieve win-win outcomes.

Santander USA (Chrysler Capital), Centennial, CO 07/2017 – Present


Early Stage Collections
 Take inbound calls to set up payment arrangements, take payments and answer account questions.
 Make outbound calls to collect on past due payments.

Convergent (Verizon), Highlands Ranch, CO 12/06/2016 – 06/23/2017


Customer Service Representative
 Take inbound calls to answer billing questions, resolve billing inaccuracies, take payments.
 Find resolutions to unmet expectations, connect with appropriate internal departments for issue
resolution.
 Provide account information, analyze best plan options, provide service feature suggestions.
 Offer preliminary technical support, connect with appropriate internal departments for issue resolution .

Sprint, Englewood, CO 08/2005-04/2016


Customer Service Representative
 Give self-help options for enquiries and provide information about goods & services.
 Answer questions about account to help better understand the services being billed.
 Make payment arrangements for customers and handle billing disputes.
 Research and follow up to resolve customer complaints and increase satisfaction.

Sprint, Englewood, CO
Back Office
 Review and provide proper placement of automatically generated reports associated with phone orders
or account changes.
 Process requested account changes.
 Issue credits to business accounts for contractual discounts on products.

Sprint, Englewood, CO
National Sales Support
 Take calls from dealers and internal departments seeking assistance for customer with account.
 Resolve concerns about company products & services.
 System troubleshooting of cell phones with regards to proper activation and receiving of the network
service.
 Computer system resolutions for customer equipment and company software.

First Horizon Merchant Services, Englewood, CO 02/05 – 07/05


Appointment Setting

 Assigned to contact new clients to schedule an appointment to install a new credit card machine
to allow the business to process credit card sales.

MCI, Denver, CO 06/03 – 01/05


Fraud Credits Coach

 Process claims of reported fraudulent activity regarding customer phone accounts.


 Investigate and verify reports of unauthorized activity.

EDUCATION

Littleton High School


Littleton, CO

I have added experience in Retail as Cashier Sales, handling, when necessary, returns after sales that
has given me face to face customer service experience.

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