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I. Annexure A. Questionnaire: Idbi Bank

The document discusses a questionnaire about IDBI Bank. It asks respondents questions about their awareness of IDBI Bank, whether it is a private or public bank, how they would rank its features, why they would or would not like to be a customer, and their level of satisfaction. The conclusions drawn are that consumers in Mumbai have good awareness of IDBI Bank and its services. The bank's advertising has increased its market share. Modern technologies used by IDBI have created a positive impression, though its network lags competitors. IDBI has a good market share relative to resources.

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1K views4 pages

I. Annexure A. Questionnaire: Idbi Bank

The document discusses a questionnaire about IDBI Bank. It asks respondents questions about their awareness of IDBI Bank, whether it is a private or public bank, how they would rank its features, why they would or would not like to be a customer, and their level of satisfaction. The conclusions drawn are that consumers in Mumbai have good awareness of IDBI Bank and its services. The bank's advertising has increased its market share. Modern technologies used by IDBI have created a positive impression, though its network lags competitors. IDBI has a good market share relative to resources.

Uploaded by

RiSHI KeSH GawaI
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

IDBI BANK

I. ANNEXURE

A. QUESTIONNAIRE

1. Do You Know About Idbi Bank Ltd.?

Yes No

2. Idbi Bank Is A

Private Bank Private/Public Bank

Public Bank Dont Know

3. Rank The Idbi Bank On The Following Features (Rank 1 For Best And 5 For Worse On 1

To 5 Scale)

Efficiency Manpower

Internet Banking/Atms Network

Product Range Phone Banking

4. You Would Like To Be A Customer Of Bank Because

5. You Would Not Like To Be A Customer Bank Because-

6. Name The Bank Which Comes In Your Mind At Very First And Why?

i
IDBI BANK

7. Do You Think Idb Ibank Is A Safe Place For Your Money?

Yes No

8. Do You Think Idbi Bank Need More Advertisement?

Yes No

9. Your Level Of Satisfaction With Idbi Bank-

Very Satisfied Satisfied Normal Dissatisfied Very Dissatisfied

10. If You Will Have Option Against Idbi Bank You Will Go For

Sbi Pnb

Icici Other

ii
IDBI BANK

B. CONCLUSIONS

1. Consumers of Mumbai have good awareness level about IDBI bank as well as about its

services and products.

2. The advertising campaign has successfully been able to increase the market share of IDBI

in Mumbai.

3. The modern days technology like internet banking, phone banking, used by IDBI bank

for providing banking services has sent positive signals in the mind of consumes.

4. The network of IDBI in Mumbai is lagging behind a little than its competitors like

ICICI bank and HDFC bank.

5. It can be distilled from data that IDBI bank has good market share as compared to its

competitors considering the amount of resources deployed by them in the market.

iii
IDBI BANK

C. BIBILOGRAPHY

R.S. Sharma, Business statistics, First India Print, India, 2004,

Aaker Kumar and Day, Marketing research, 6th Ed.,john willy & sons,1997.

ICFAI Journal of Banking

The Economics times

The Times of India

D. WEBIBILOGRAPHY

www.idbibank.com

www2.idbibank.com

iv

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