BIRLA INSTITUTE OF TECHNOLOGY & SCIENCE, PILANI
WORK INTEGRATED LEARNING PROGRAMMES
Digital
Part A: Content Design
Course Title Operations Management
Course No(s) MBA ZG526
Credit Units
Credit Model
Content Authors Sandeep Kayastha
Course Objectives (CO)
CO-1 To introduce fundamental concepts of operations management
CO-2 To introduce techniques of forecasting, process analysis, location and layout decisions, work study,
production planning, project layout product design, production planning, quality tools, JIT
Textbook
T1 Operations Management. Jay Heizer and Barry Render. Pearson Education. NOIDA. Eleventh Edition.
2016.
Reference Books
R-1 Operations Management in the Supply Chain. Roger G Schroeder, Susan Meyer Goldstein and M Johnny
Rungtusanatham. McGraw Hill. New Delhi. Sixth edition. 2013.
R-2 William J. Stevenson. Operations Management. McGraw Hill. New Delhi. Eleventh Edition. 2015.
R-3 Operations and Supply Chain Management. Richard B Chase, Ravi Shankar and F. Robert Jacobs
McGraw Hill. New Delhi. Fourteenth Edition. 2014.
Content Structure
1. Operations and Productivity
1.1. What is Operations Management?
1.2. Organizing to Produce Goods and Services
1.3. The Heritage of Operations Management
1.4. Operations for Goods and Services
1.5. The Productivity Challenge
1.6. New Challenges in Operations Management
2. Operations Strategy in a Global Environment
2.1. Achieving Competitive Advantage though Operations
2.2. Issues in Operations Strategy
2.3. Strategy Development and Implementation
2.4. Strategic Planning, Core Competencies, and Outsourcing
2.5. Global Operations Strategy Options
3. Design of Goods and Services
3.1. Goods and Services selection
3.2. Generating new products
3.3. Product development
3.4. Issues for Product Design
3.5. Product Development Continuum
3.6. Defining a Product
3.7. Documents for Production
3.8. Service Design
4. Process Strategy & Capacity and Constraint Management
4.1. Four process strategies
4.2. Selection of equipment
4.3. Process Analysis and Design
4.4. Special consideration for service process design
4.5. Production technology
4.6. Technology in services
4.7. Process redesign
4.8. Capacity
4.9. Bottleneck analysis and Theory of Constraints
4.10. Reducing risk with incremental changes
5. Location Strategies
5.1. The strategic importance of location
5.2. Factors that affect location designs
5.3. Methods of evaluating location alternatives
5.4. Service location strategies
5.5. Geographic Information Systems
6. Layout Strategies
6.1. The strategic importance of layout decisions
6.2. Types of layouts
6.3. Retail layout
6.4. Warehouse and storage layouts
6.5. Fixed position layout
6.6. Process-oriented layout
6.7. Work cells
6.8. Repetitive and product-oriented layout
7. Human Resources, Job Design, and Work Measurement
7.1. Human resource strategy for competitive advantage
7.2. Labour planning
7.3. Job design
7.4. Ergonomics and Work environment
7.5. Methods analysis
7.6. The visual workplace
7.7. Labour standards
8. Forecasting
8.1. The strategic importance of forecasting
8.2. Seven steps in the forecasting
8.3. Time series forecasting
8.4. Associate forecasting
8.5. Monitoring and control
8.6. Forecasting in the service sector
9. Inventory Management
9.1. The importance of Forecasting
9.2. Managing Inventory
9.3. Inventory models
9.4. Inventory models for independent demand
9.5. Probabilistic Models and safety stock
9.6. Single-period model
9.7. Fixed-period (P) model
10. Aggregate planning
10.1. The planning process
10.2. The nature of aggregate planning
10.3. Aggregate planning strategies
10.4. Methods of aggregate planning
10.5. Aggregate planning in services
10.6. Revenue management
11. Material Requirements Planning (MRP)
11.1. Dependent demand
11.2. Dependent inventory model requirements
11.3. MRP Structure
11.4. MRP Management
11.5. Lot-sizing techniques
11.6. MRP in services
11.7. Enterprise Resource Planning (ERP)
12. Short-Term Scheduling
12.1. The importance of short term scheduling
12.2. Scheduling process-oriented facilities
12.3. Loading jobs
12.4. Sequencing jobs
12.5. Finite capacity scheduling
12.6. Scheduling services
13. Managing Quality
13.1. Quality and strategy
13.2. Total quality management
13.3. Tools of TQM
13.4. The role of inspection
13.5. TQM in services
14. JIT, TPS, and Lean Operations
14.1. Just-in-time, the Toyota production system, and lean operations
14.2. Just-in-time
14.3. Toyota Production system
14.4. Lean operations
14.5. Lean operations in services
15. Project Management
15.1. The importance of Project management
15.2. Project planning
15.3. Project scheduling
15.4. Project controlling
15.5. Project Management Techniques- PERT and CPM
15.6. Determining the project schedule
Learning Outcomes (LO):
The student will be able to -
Apply factor rating method, nave, moving-average, exponential and trend methods of forecasting,
Build gross requirements plan, net requirements plan
Compute single-factor and multi-factor productivity, reorder point and safety stock, normal and standard times in
a labor study, forecasting accuracy
Conduct ABC analysis
Define operations management, product life cycle, capacity, capacity scheduling, sales and operations planning,
aggregate planning, work cell and the requirements of a work cell, product-oriented layout, seven wastes and the
5S, quality and TQM, JIT, TPS, and lean operations.
Determine lot sizes for lot-for-lot, EOQ and POQ, critical path
Describe documents needed for production, process strategies, labor-planning policies, priority sequencing rules,
MRP, ERP, Kanban
Determine design capacity, effective capacity, and utilization describe a product development systems
Develop seasonal indices, product structure
Draw Gantt loading and scheduling charts, AON networks
Explain difference between goods and services, explain global operations strategy options, how time based
competition is implemented, major factors that affect location decisions, how to achieve a good-process-oriented
layout, how to balance production flow in a repetitive or product-oriented facility
Identity identify critical variables in enhancing productivity, three strategic approaches to competitive advantage,
recent advances in production, when fixed position layouts are appropriate, ways to establish labor standards,
operational strategies for developing aggregate plan major issues in job design, JIT partnerships,
Perform bottleneck analysis
Use tools of process analysis, Centre of gravity method, a tracking signal, tools of methods analysis, cycle
counting, EOQ model, seven tools of quality.
Part B: Learning Plan
Academic Term FIRST SEMESTER 2017-2018
Course Title Operations Management
Course Code MBA ZG526
Lead Instructor Sandeep Kayastha
Lecture-1
Type Content Ref. Topic Title Study/HW Resource Reference
Pre CH 1.1 to 1.6 Operations and Productivity
During CH 1.1 to 1.6 Operations and Productivity T1, Chapter-1
Post CH 1.1 to 1.6 Operations and Productivity T1, Chapter-1 Discussion questions and
Problems
Lecture-2
Type Content Ref. Topic Title Study/HW Resource Reference
Pre CH 2.1 to 2.5 Operations Strategy in a Global Read T1, Chapter-2
Environment
During CH 2.1 to 2.5 Operations Strategy in a Global T1, Chapter-2
Environment
Post CH 2.1 to 2.5 Operations Strategy in a Global T1, Chapter-2 Discussion questions
Environment
Lecture-3
Type Content Ref. Topic Title Study/HW Resource Reference
Pre CH 3.1 to 3.8 Design of Goods and Services Read T1, Chapter-5
During CH 3.1 to 3.8 Design of Goods and Services T1, Chapter-5
Post CH 3.1 to 3.8 Design of Goods and Services T1, Chapter-5 Discussion questions and
Problems
Lecture-4 & 5
Type Content Ref. Topic Title Study/HW Resource Reference
Pre CH 4.1 to 4.10 Process Strategy & Capacity and 7Read T1, Chapter-4
Constraint Management
During CH 4.1 to 4.10 Process Strategy & Capacity and T1, Chapter-7
Constraint Management
Post CH 4.1 to 4.10 Process Strategy & Capacity and T1, Chapter-7, Discussion questions and
Constraint Management problems
Lecture-6
Type Content Ref. Topic Title Study/HW Resource Reference
Pre CH 5.1 to 5.5 Location Strategies Read T1, Chapter-8
During CH 5.1 to 5.5 Location Strategies T1, Chapter-8
Post CH 5.1 to 5.5 Location Strategies T1, Chapter- 8, Discussion questions and
problems
Lecture-7
Type Content Ref. Topic Title Study/HW Resource Reference
Pre CH 6.1 to 6.8 Layout Strategies Read T1, Chapter- 9
During CH 6.1 to 6.8 Layout Strategies T1, Chapter-9
Post CH 6.1 to 6.8 Layout Strategies T1, Chapter-9, Discussion questions and
problems
Lecture-8
Type Content Ref. Topic Title Study/HW Resource Reference
Pre CH 7.1 to 7.7 Human Resources, Job Design, and Read T1, Chapter-10
Work Measurement
During CH 7.1 to 7.7 Human Resources, Job Design, and T1, Chapter-10
Work Measurement
Post CH 7.1 to 7.7 Human Resources, Job Design, and T1, Chapter-10, Discussion questions,
Work Measurement Exercises and problems
Lecture-9
Type Content Ref. Topic Title Study/HW Resource Reference
Pre CH 8.1 to 8.6 Forecasting Read T1, Chapter-4
During CH 8.1 to 8.6 Forecasting T1, Chapter-4
Post CH 8.1 to 8.6 Forecasting T1, Chapter-4, Discussion questions and
problems
Lecture-10
Type Content Ref. Topic Title Study/HW Resource Reference
Pre CH 9.1 to 9.7 Inventory Management Read T1, Chapter-12
During CH 9.1 to 9.7 Inventory Management T1, Chapter-12
Post CH 9.1 to 9.7 Inventory Management T1, Chapter-12, Discussion questions and
Problems
Lecture-11
Type Content Ref. Topic Title Study/HW Resource Reference
Pre CH 10.1 to 10.6 Aggregate Planning and S&OP Read T1, Chapter-13
During CH 10.1 to 10.6 Aggregate Planning and S&OP T1, Chapter-13
Post CH 10.1 to 10.6 Aggregate Planning and S&OP T1, Chapter-13, Discussion questions and
Problems
Lecture-12 & 13
Type Content Ref. Topic Title Study/HW Resource Reference
Pre CH 11.1 to 11.7 Material Requirements Planning Read T1, Chapter-14
(MRP) and ERP
During CH 11.1 to 11.7 Material Requirements Planning T1, Chapter-14
(MRP) and ERP
Post CH 11.1 to 11.7 Material Requirements Planning T1, Chapter-14, Discussion questions and
(MRP) and ERP Problems
Lecture-14
Type Content Ref. Topic Title Study/HW Resource Reference
Pre CH 12.1 to 12.6 Short-Term Scheduling T1, Chapter-15
During CH 12.1 to 12.6 Short-Term Scheduling T1, Chapter-15
Post CH 12.1 to 12.6 Short-Term Scheduling T1, Chapter-15, Discussion questions and
Problems
Lecture-15
Type Content Ref. Topic Title Study/HW Resource Reference
Pre CH 15.1 to 15.5 JIT, TPS and Lean Operations Read: T1, Chapter-16
During CH 15.1 to 15.5 JIT, TPS and Lean Operations T1, Chapter-16
Post CH 15.1 to 15.5 JIT, TPS and Lean Operations T1, Chapter-16, Discussion questions and
Problems
Lecture-16
Type Content Ref. Topic Title Study/HW Resource Reference
Pre CH 16.1 to 16.6 Project Management Read T1, Chapter-3
During CH 16.1 to 16.6 Project Management T1, Chapter-3
Post CH 16.1 to 16.6 Project Management T1, Chapter-3, Discussion questions and
Problems
Experiential Learning
Chapter-4: Demand forecasting in a supply chain Using Excel for Forecasting
Chapter-8: Location Strategies Using Excel for locating facilities
Chapter-10: Material Requirements Planning Using Excel for MRP
Chapter-12: inventory Management Using Excel for EOQ
Evaluation Scheme:
Legend: EC = Evaluation Component; AN = Afternoon Session; FN = Forenoon Session
No Name Type Duration Weight Day, Date, Session, Time
EC-1 Quiz-I Online - 5% Aug 2017
Quiz-II Online - 5% Sept 2017
Experiential Online - 15% Sept and Oct 2017
Learning, To be
announced
EC-2 Mid-Semester Test Closed 2 hours 30% 23/09/2017 (FN) 10 AM 12 NOON
Book
EC-3 Comprehensive Open 3 hours 45% 04/11/2017 (FN) 9 AM 12 NOON
Exam Book
Syllabus for Mid-Semester Test (Closed Book): Session Nos 1 to 16
Syllabus for Comprehensive Exam (Open Book): All topics (Session Nos. 1 to32)
Important links and information:
Elearn portal: https://elearn.bits-pilani.ac.in
Students are expected to visit the Elearn portal on a regular basis and stay up to date with the latest
announcements and deadlines.
Contact sessions: Students should attend the online lectures as per the schedule provided on the Elearn portal.
Evaluation Guidelines:
1. EC-1 consists of either two Assignments or three Quizzes. Students will attempt them through the course
pages on the Elearn portal. Announcements will be made on the portal, in a timely manner.
2. For Closed Book tests: No books or reference material of any kind will be permitted.
3. For Open Book exams: Use of books and any printed / written reference material (filed or bound) is
permitted. However, loose sheets of paper will not be allowed. Use of calculators is permitted in all
exams. Laptops/Mobiles of any kind are not allowed. Exchange of any material is not allowed.
4. If a student is unable to appear for the Regular Test/Exam due to genuine exigencies, the student should
follow the procedure to apply for the Make-Up Test/Exam which will be made available on the Elearn
portal. The Make-Up Test/Exam will be conducted only at selected exam centres on the dates to be
announced later.
It shall be the responsibility of the individual student to be regular in maintaining the self study schedule as given
in the course handout, attend the online lectures, and take all the prescribed evaluation components such as
Assignment/Quiz, Mid-Semester Test and Comprehensive Exam according to the evaluation scheme provided in
the handout.
1. Statistical process control
1.1. Statistical process control
1.2. Process capability
1.3. Acceptance sampling
