IowaStateUniversity
DivisionofUniversityServices
FacilitiesPlanningandManagement
FacilitiesPlanningandManagement
FP&MWorldClassJourney
ProcessMapping
WhatisProcessMapping?
Processmappingisaworkflowdiagramtobringforthaclearerunderstandingofaprocessorseriesofparallelprocesses.
Mostorganizationsthatwanttomove"upanotch"areprocessmappingusingoneormoreofthefollowing:Deming'sTotalQualityManagementmodel,International
StandardOrganizationcriteria,Goldratt'sTheoryofConstraints,BaldrigeCriteriaforExcellence,ortheBalancedScoreCard.
ConstructingaProcessFlowchart
Step1:DeterminetheBoundaries
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Step2:ListtheSteps
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Step3:SequencetheSteps
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Step4:DrawAppropriateSymbols
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Step5:SystemModel
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Step6:CheckforCompleteness
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Step7:FinalizetheFlowchart
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Thepurposeofprocessmappingistousediagrammingtounderstandtheprocesswecurrentlyuseandaskwhatisexpectedofuswhatshouldwebedoingto
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[Link]"Itissimplyservicethatmeasuressuccess."
SampleFlowchart
ChrisAhoy,AssociateVicePresident
FacilitiesPlanning&Management
IowaStateUniversity
FromFacilitiesNews,September1999
FacilitiesPlanningandManagement
Copyright19952017,[Link].
