STUDENT HAND BOOK

Welcome to Toronto and welcome to ILAC. We want to make your time at ILAC as interesting and exciting as
possible. This manual gives useful information about our school, classes, accommodations, activities and the city
of Toronto. Please take your time to read it thoroughly on your first day at ILAC. Please do not hesitate to ask
our staff members any questions you may still have. Any exceptions to these policies will be granted at the
discretion of the ILAC Management.

TORONTO CAMPUS MAP

1 MAIN 2 ADVANCED 3 CUMBERLAND 4 YORKVILLE

BUILDING BUILDING TERRACE BUILDING BUILDING
(Exit Rosedale station) (Exit Bloor station) (Exit Bay station, (Exit Bay station,
Cumberland Terrace) Cumberland St.)
rd st
920 Yonge St, 4 floor 771 Yonge St, 1 floor 2 Bloor Street West 101 Yorkville Ave.
Toronto, ON, M4W 3C7 Toronto, ON, M4W 2G4 Toronto, ON, M4W 3E2 Toronto, ON , M5R 1H5
Tel: 416 961 5151 Tel: 416 935 0011 Tel: 416 928 5017 Tel: 416 840 4168

nd nd nd rd
2 floor, class: 205-229 2 floor, class: 101-111 2 floor, class: 501-516 3 floor, class: 601-623
rd rd
3 floor, class: 301-325 3 floor, class: 112-114
th
4 floor, class: 401-425 767 Yonge St.
th
7 floor, class: 701-720 nd
2 floor, class: 115-117

Student Handbook Toronto, 2013 1

 Over the last 16 years ILAC has benefited from a reputation of excellence and dedication to English language
education and university studies preparation in Canada.
We are committed to you, the student and we always strive to improve to provide you with excellent
education, homestay and overall hospitality. We continue to expand our education programs to help you achieve
your future goals. Today hundreds of our graduates have been accepted to Canadian universities and many more
return home to be offered excellent international career opportunities.
At ILAC, we are all here to provide you with the best service for all your needs. We will make this an experience
that you will remember forever.

Jonathan Kolber

Directors

JONATHAN KOLBER RAZI SHAWAHDEH

Executive Director Communication Officer
Country of birth: Canada Country of birth: Palestine
Language spoken: English Languages spoken: English, Arab, Hebrew, French
jonathan@[Link] razi@[Link]

ILAN COHEN VITTORIO DI LUZIO

Executive Director Director of Activities
Country of birth: Canada Country of birth: France
Languages spoken: English, French Languages spoken: English, French.
ilan@[Link] vitto@[Link]

BERNARDO RIVEROS MARCELA ALVARADO

Executive Director Camp Director
Country of birth: Colombia Country of birth: Canada
Languages spoken: English, Spanish Languages spoken: English, French, Spanish
bernie@[Link] marcela@[Link]

JOHN FRIEL ANA MONTILLA

Director of Studies Home stay Coordinator
Country of birth: Canada Country of birth: Venezuela
Languages spoken: English Languages spoken: English, Spanish
[Link]@[Link] eluisa@[Link]

MARCIO YOSHIYUKI YUDO CAROLYN BERCU

Program Director Director of University Pathways
Country of birth: Brazil Country of birth: Canada
Languages spoken: English, Portuguese, Spanish and Languages spoken: English, Spanish
Japanese carolyn@[Link]
marcio@[Link]

Student Handbook Toronto, 2013 2

Our campus
th
ILAC celebrated its 16 anniversary winning the LTM Star English Language School North America 2007, 2008,
2009, 2010 and 2011 awards, a result of the high quality service offered to students and agents from all over the
world.

ILACs campus in Toronto opened in 1997 and is located downtown, near some of the main public transport stops.
Our three buildings, The Main Building at 920 Yonge St, the Advanced Building at 771 Yonge St. and the
Cumberland Terrace Building at 2 Bloor Street have80 classrooms, 100+ computers with free wireless internet,
daily activities and a friendly environment.
Common areas are equipped with tables, filtered water, vending machines, phone booths, and microwaves in
order to accommodate students during break and lunch times. There are also numerous restaurants, cafes, coffee
shops and fast food places close to ILAC. Just ask our staff for more details.

Social Activities Dept. (Building #1 & #4)

At ILAC we believe that extracurricular activities contribute greatly to your social and academic success. Our
activities and trips give you the opportunity to apply your life skills, practice English in real situations, visit major
tourist attractions, and familiarize yourself with Canadian culture.
Year round activities Winter Activities Summer Activities
(CN Tower, Niagara Falls, Quebec, Ski, ice skating, Hockey game, (Wonderland, Wasaga Beach,
Montreal, Ottawa, New York, Casa NBA game, Bowling, indoor African Lion Safari, Toronto Islands,
Loma, Royal Ontario Museum, climbing, paintball, Medieval Algonquin Park Camping, canoe,
Batashoe Museum, Ontario Science Times, indoor soccer, basketball, MLB game, Boat Party (19+ only)
Centre, Art Gallery of Ontario), movie night )
nightlife (clubs, 19+ only)

Students must sign up to join the daily activities and excursions. You can sign up at the activities office, room 316
rd
on the 3 floor in the Main Building. The preference for activities with limited vacancies will always be given to the
first students who sign up or book their trips.
Students must know where the meeting points are and preferably arrive 10 minutes before the departure time.
ILAC will not refund students who are left behind if they are not on time for activities or trips. When going with
ILAC on an activity, students should always respect their Surroundings and colleagues, as well as the activities staff.
Students are welcome to invite their relatives and home stay family to join the activities. For more information
please contact vitto@[Link].

Student Handbook Toronto, 2013 3

 rd
Homestay Dept. (Building #4, 3 floor)

ILAC offers this optional service to students who want to live with a Canadian family while they are studying at our
school.
Your homestay provides you with a first-hand experience of Canadian home life and is a good place for you to
practice your English. Despite the cultural differences you may come across in your new temporary home in
Canada, try to be open-minded about these differences. Both your host family and you can learn a lot from each
other.
If you have any problem concerning your homestay, contact the Homestay Coordinator of our campus. As we also
appreciate your feedback about this part of our services and we encourage you to fill out the homestay evaluation
form after you have been with your family for a week.
We are interested in knowing your opinion about where you are staying. It is important to us because it will help
the Homestay Coordinator monitor and improve the homestays that we provide to our students. Please fill out the
homestay evaluation form after you have been with your family for a week and have had a chance to settle into
your home.
Please be kind to your host family and respect their rules. Some of the basic things you must have in mind are the
following:
- You are responsible for paying for any long distance calls that you make. Please buy a long distance phone card
like those we sell at the Activities Department.
- No guests are allowed to stay overnight, unless your host family gives you authorization for that. Please ask your
host family first before making arrangements.
- Host families usually eat dinner at a specific time every day and they might expect you to join them. If you are not
planning to be back home before dinner, please call to inform them.
- Do not pay the family for your homestay. Make your payment to ILAC only and then ILAC and the Homestay
Department will pay the family! Payments are made at the front desk with the Homestay Coordinator. Each
homestay payment covers 4 weeks of accommodation and meals. Please make your homestay payments to the
ILAC Homestay Coordinator at least 2 weeks before the end of the current 4 weeks session. This guarantees that
your room is reserved for you.
- If you are moving out of your homestay, you must give at least 2 weeks written notice to ILAC before you move
out. The first 4 weeks of homestay are non-refundable.
- You are expected to leave your homestay as soon as you complete your study at ILAC. If you wish to stay longer,
please see the Homestay Coordinator immediately to inform them of your departure date. Extra nights of
homestay after your scheduled period are charged on a daily basis.
For more information, please contact amontilla@[Link].

Student Handbook Toronto, 2013 4

Academics (Building #1, 2, 3 & 4)

English Programs:

Intensive English Program: 30 lessons per week (45 minutes/lesson); 26 compulsory lessons + 4 special
interest lessons.

Power English Program: 38 lessons per week (45 minutes/lesson);26 compulsory lessons + 4 special
interest lessons + 8 workshop lessons.

Special Programs for Advanced Students:

TESOL Certification:Certificate in Teaching English to Speakers of Other Languages.

Open to students who have achieved a TOEFL score of 80 iBT (minimum of 20 on each skill) or 213 CBT or
an IELTS score of 6.5 overall. 100 hours of instruction + a 10-hour [Link] Diploma course is
approved by TESL Canada ([Link]). Please see our website for entrance requirements. For more
information, contact tesol@[Link]

TOEFL Preparation: Students will practice all parts of the TOEFL exam using paper-based practice and
computer-assisted exercises. We use an extensive variety of texts and CD-ROMs, including E.T.S.
publications. ILAC has a strong reputation for its Exam Preparation [Link] is an official iBT TOEFL
Testing Center.

Advanced Business English Program: Integrated skills practice (reading, writing, listening, speaking,
grammar and pronunciation) with a focus on Business Information.
The course targets specific skills for Business, such as writing letters and reports, participating in meetings
and seminars, negotiations, presentations and telephone skills.
Topics can include International Banking and Finance, Business Communication, Marketing and
Advertising, Business Law, International Trade, Management, Globalization, Sales, Production and
Business Ethics.

Pre-Degree Certificate Program: Completion of high school and successful completion of ILACs Advanced
Level required. This is a great education opportunity for students wishing to earn Bachelors Degrees,
Masters Degrees, MBAs, Post-graduate programs, or those wishing to transfer to a Canadian university.

Pre-MBA Program: This program consists of a 16 week Pre-Degree Certificate Program and a 7 weeks GRE
Preparation program at the Princeton Review.
For more information please contact Carolyn@[Link]

Student Handbook Toronto, 2013 5

 nd
ILACs University Pathway Program (Building #3, 2 floor)

Students who complete this program will earn a Pre-Degree Certificate. This program
meets the English requirement for admission to many of ILACs Partner universities and colleges,
gaining direct entry without a TOFEL or IELTS score.

ILACs University & College Partners

For more details please contact Carolyn@[Link]

th
Internship Program (Building #1, 4 floor)

Students will be placed in companies according to their needs. A minimum of 50% of a students time at ILAC must
be spent in the Intensive or Super Intensive English Program, and a maximum of 50% in the Internship. Students
should be in the Advanced level at ILAC to be eligible for this program.
For more information please contact arda@[Link].

Student Handbook Toronto, 2013 6

Student Policy book

This short guide book has been created to remind you of the essential rules that all students should follow in order
to maintain a respectful and peaceful environment at our school.
We are glad to count on your cooperation and we will also be happy to get your feedback during and after your
stay at our campus.
At ILAC we have an open door policy, which means you are welcome to come and talk to the Executive Directors
whenever they are free to talk. If no one is available at the time you wish to see them, please make an
th
appointment with the ILAC staff at the front desk (4 floor).
Our International Counselors are also here to make sure you have a great time in Canada.

Passing levels

ILAC has 17levels from Introduction to English to High Advanced English.

Each level is based on a 4-week cycle, with Cambridge tests in the second and fourth weeks.
Students must achieve a minimum score specific for each level on their tests and have a high level of attendance in
their classes including electives - to pass to the next level. If students fail, they will remain in the same level for
further practice and ESL skills development.

Class changes

Class changes can be made depending on the availability in other classes.

If you wish to make changes to your main classes, you should take a Change of Class Request form beside the
Director of Studies office. After you fill it out and attach it to your schedule, leave it in the collection tray.
Class changes can be requested every week between 2pm. Wednesday and 3:00 p.m Friday. These changes will be
processed as soon as possible.
Changes to your schedule will be made where possible by the Director of Studies at the time of request. All
decisions made by ILAC management are final.

Student Handbook Toronto, 2013 7

 Payment of fees

If you are a new student, you must pay the total amount of your fees before your first day of school. If you want to
stay longer at ILAC, you must pay your fees when extending your stay. Homestay payments are to be made to ILAC
only.

Program changes

Students wanting to change their program must speak to an International Counselor. It is the students
responsibility to know what program they are registered in including all lessons, times of classes and duration of
program. In case of any questions regarding your program of study, please ask the International Counselors. If you
need to withdraw from the program, please speak directly to the General Manager or to your counselor as soon as
possible. For refunds please refer to the policy found in the brochure.

Vacation and extensions

All vacation requests must be received in writing with 4 weeks notice and with a valid reason.
The request must be for a two-week period beginning on a main course or midterm start date (please consult an
ILAC brochure for start date information). The request must be approved by the General Manager and confirmed
with the international student counselors. ILAC is not responsible for travel plans you make if your request is not
approved.
If you would like to stay longer at ILAC, please speak to the General Manager or Director of Marketing at least 21
days before the next term begins, so that we can make sure there will be space for you.
Please find vacation forms at the reception desk.

Certificates and Letter of Study

At the end of your studies at ILAC, you receive the following:

Certificate of Achievement (Intro to Advanced)
We provide a Certificate of Achievement to students who have successfully completed the program and have met
all the necessary requirements. To receive this certificate you need to have passed the examinations at your level
and attended at least 80% of your classes.

Student Handbook Toronto, 2013 8

 Academic Letter of Study
Upon request, we can provide a Letter of Study that states you studied at ILAC. It indicates the total
number of lessons you studied per week, the length of your study, results and attendance. Please
request this through an International Counselor. Requests should be made at least 48 hours in
advance.

Respect each other

At ILAC everybody should respect each other - considering the differences of nationalities,
preferences, religions and opinions.
Please be kind to your classmates, homestay family, teachers and other staff members. If you ever
feel bad about being mistreated, harassed or bullied by anybody at ILAC or elsewhere, please let
us know immediately

Only English

Students must speak English at all times at ILAC.

If you speak English all the time, you may get green cards and win prizes. If you do not, you may
get yellow cards. The first yellow card means youll have a meeting with an English Only Policy
(EOP) Counselor. The second yellow card will lead you to a 1-day suspension. An eventual third
yellow card will lead you to further suspensions from ILAC with no compensation for missed
classes.

Students responsibilities and participation

You can maximize the classroom instruction you receive at ILAC through your cooperation and active participation
in and out of class. One way of doing this is by taking advantage of the varied resources and programs offered by
ILAC. ILAC has computers that you can use for additional practice of class material. Along with these resources, the
school offers a wide variety of extra-curricular activities and services.
Your class at ILAC is the first step in learning to speak, read, and write in English. Your instructor will present and
explain certain grammar structures and vocabulary in class. Your cooperation is needed to help make the
classroom experience productive and pleasant.
Your instructor will use only English in class. Speaking your native language in class will only slow down your
learning, especially at the lower levels. Remember: if you, your classmates, and your teacher work together as a
team, your class time will be very productive.

Academic integrity
International Language Academy of Canada is committed to a high standard of academic integrity in the academic
community. In becoming a part of the academic community, you are responsible for honesty and independent
effort. Failure to uphold these standards includes, but is not limited to, the following: plagiarizing written work or
projects, cheating on exams or assignments, collusion on an exam or project. Plagiarism includes submitting a
paper, report, or project that someone else has prepared, in whole or in part. Collusion means inappropriately
collaborating on assignments designed to be completed independently. Your teacher will talk about these
guidelines in class

Student Handbook Toronto, 2013 9

Be on time

ILAC teachers only tolerate from 0 to 10 minutes of delay after classes start. Beyond that point,
classes cannot be interrupted by students arriving late.
- Students cannot enter their morning classes more than 10 minutes after they begin.
- Students cannot be late from the break.
- Students cannot enter the elective or super-intensive classes more than 5 minutes after they
begin.

Attendance

ILAC teachers will keep a record of your class attendance each day. To pass the course, students
must attend class regularly and complete all assignments. Missed tests and incomplete
assignments will be counted as zero unless arrangements have been made in advance. Because it
is so important for you and your classmates learning, it is essential that you come to class every
day, on time. If you are more than ten minutes late to class, you will be marked late and you will
have to wait until the next session begins. This will count as a partial absence. If all students are
on time, learning begins, and no ones time is wasted. Regular absences will result in a lower
certificate being issued and repetition of the same level. Students involved in extracurricular
activities must be in attendance and on time of that event. The only exception to this rule would
be a medical appointment with an accompanying note from the doctor.

Smoking is strictly prohibited at ILAC.

Smoking is prohibited in all public buildings, elevators, lobbies, stairwells, shopping malls, cinemas,
restaurants and sports facilities unless a sign says that you may smoke. Smokers are required to
stand outside a building 9-12 feet from main entrances or on the roadside away frompublic access.
If you are blocking the main entrance to the ILAC building whether you are smoking or not, you
will be asked to move.
Remember that only people who are 19 years or older are allowed buying cigarettes, as well as
alcoholic beverages in Canada

Use the stairs

Since there are many other offices and people in the Main Building, we appreciate your self-
judgment and cooperation in taking the stairs instead of the elevators. Sometimes, ILAC staff will
direct you to use the stairs.

No loitering Anti-loitering policy

Loitering by students in the front of ILAC buildings is not permitted at any time. Hanging out in
front of any ILAC building is not permitted Students may pass through these areas briefly while
going to and from school but may not loiter in these areas. During break times and after classes
students are allowed to hang out only in the areas designated on the campus map.
Please do not block the sidewalk or the entrance to the main building. People need to be able to
enter the building and pass on the sidewalk.

Student Handbook Toronto, 2013 10

 Respect for School Property

Vandalism in any form will not be tolerated and is punishable by suspension.

Students found guilty will have to pay for any damages and replacement costs.
WRITING ON WALLS, desks, tables, chairs or in elevators and washrooms, etc, is considered
vandalism.

Student Integrity

When walking on the sidewalks, stay to the right so others can pass.
Leave and enter the class quietly, as other classes are in session.
Dropping, throwing, spitting things on the school property or the sidewalls is not allowed by law.
Use the bathroom quickly and quietly. (No loitering in the bathroom.)
DO access the second and third floor only via the stairway. Loitering (hanging out) is not permitted in and around
the lobby and front of the Main building; students can hang out only at the areas designated on the campus
map. Students will be responsible to pay for any damage they may cause to school property and/or personal
property.

Illicit drugs

Drugs are not tolerated and are taken very seriously in Canada.
Getting caught under the influence or in the possession of any illegal drugs will result in the immediate contact of
police and notification of your parents or guardian (where applicable). You may be fined, arrested, jailed (if
convicted) and/or deported from Canada.
At ILAC or in your homestay, any use of drugs will result in immediate suspension or expulsion. Other
consequences may apply with no refund of fees.

Respect for Community

Please show respect for our neighbors. Please do not block the sidewalk or the entrance to the
buildings. People need to be able to enter the building and pass on the sidewalk.

Fire alarm

Students may only activate the alarm if they see a real fire in the building.
You will see fire alarms and emergency exits in all buildings including ILAC. The misuse of the alarms
is a serious issue since all buildings have to be evacuated and firefighters will arrive as soon as the
alarm goes off.
Misuse of fire alarms in any building whether it is private or public property will result in fines of
$500 - $1,000 and upward for repeat offences.
In case of fire, the alarm will go off and all students have to follow the staffs instructions to
evacuate the building using the stairs only.

Student Handbook Toronto, 2013 11

 Students under 18 years old

Students under 18 years old have to follow a special handbook given to them at their arrival by the
Director of Camps

Personal Valuables
ILAC will be not responsible for any lost articles. Keep your valuables always with you.

Libraries
Library services are free and open to the public. Most libraries also have CD and movie sections.
You can have a library card and have access to the references; you need to show your passport
and your Homestay letter. The Toronto Reference Library is the largest reference library in
Canada and it is located in the center of ILAC campus.
Hours of operation - Toronto reference Library:

- Monday to Thursday: 9:30 a.m. 8:30 p.m.

- Friday: 9:30 a.m. 5:30 p.m.
- Saturday: 9:00 a.m. 5:00 p.m.
- Sunday: 1:30 p.m. 5:00 p.m.

Post Offices

Post offices sell stamps and money orders. You can send letters, parcels, and registered mail from any post office.
The cost of sending a letter or parcel depends on the destination and weight. The closest post office to ILAC
Toronto is located at Bloor and Yonge (underground).

Health
It is very important that you have health insurance during your stay in Canada. If you do not have
any, you can buy private insurance here in Toronto on your first day of class. [Link] is the
emergency medical card you can purchase at ILAC for the cost of $15 per week (subject to
change). Ask at the front desk for details.

There are 2 main ways to get healthcare in Canada:

- Doctors office or Walk-in clinic: you dont need to have an appointment you can simply go to a doctor for
the following cases: cold, sore throat, fever, sprains, mild stomach or head pain, pulled muscles.
- Hospital Emergency Room: only for major problem/injuries; most serious cases are seen first.
Always carry an ID and your insurance policy number with you
In order to make a claim and receive the reimbursement from the insurance company you need to save all the
original bills or invoices, the receipts showing the payments and the reimbursement information.
If you have [Link] Student Guard insurance, you can make your claim directly online [Link] (for

Student Handbook Toronto, 2013 12

amounts less than $1000). If you need help you can call: 1-877-873-8447 or email: info@[Link].
Clinic List Downtown Area

Appletree Medical Group Appletree Medical Group Appletree Medical Group

275 Dundas Street West 4G Spadina Avenue 140 The Esplanade
Toronto, Ontario, M5T 3K1 Toronto, Ontario, M5V 3Z9 Toronto, Ontario, M5A 4P5
Phone: 647-722-2370 Phone: 647-722-2370 Phone: 647-722-2370
Appletree Medical Group Appletree Medical Group Crescent Town Health Centre
1971 Queen Street East 2045 Dufferin Street 4 The Market Place (Crescent
Toronto, Ontario, M4L 1H9 Toronto, Ontario, M6E 3R4 Town)
Phone: 647-722-2370 Phone: 647-722-2370 Toronto, Ontario, M4C 5M1
Phone: 416-690-3412

Note: if you have [Link] Student Guard you dont have to pay at the above clinics.
You can find a more detailed clinic list at: [Link]
Pharmacy or drugstore: is where you can buy over-the-counter medicines and prescription drugs. You can find a
Shoppers Drugmart located at Bloor and Yonge (underground).

Environment

Please keep our school and city clean; use the appropriate garbage container or recycling bin
for your trash.

Please wash your hands regularly and use our hand sanitizers disposed
around the school and in our classrooms.

Avoid the use of open hands or closed fist to cover your cough or sneeze.
This spreads germs through the air and makes it easy to transfer them to
other surfaces through [Link] you don't have a tissue available, cough or
sneeze into the fold of your arm. This traps germs within the easy-to-wash
fibres of your clothes

Banks

The safest place to keep your money is in a bank. Most banks are open Monday to Friday from 9:00 am to
4:00 pm. Some are also open evenings and Saturdays. You can exchange most foreign currencies at any bank.
There are different banks near ILAC and they offer different exchange rates. You can call around to find the best
rate for your money.

Student Handbook Toronto, 2013 13

 Safety

Canada is a very clean and safe country. However, use the same caution that you would take in your own country.
Be aware of the people around you and of your surroundings. Try to appear as though you know where you are
going, even if you do not.
The following tips may be helpful:
Do not carry large sums of cash. Try to plan your cash needs so that you use the bank machine during daylight
hours. If you must use the bank machine after dark, go with someone you know.
When you are in a restaurant or outside the school, keep your purse or backpack beside you.
Use caution when you travel on public transit at night.
When you go out at night, go with another person. Stay on streets that are well lit.
If you are going out alone, tell someone where you will be and what time you will be home. Call if you are
going to be late.
Do not give your address or phone number to strangers, such as people you meet in bars or on the street.
Students are responsible for their own belongings left behind or forgotten at school.

Police stations

11 Division, 209 Mavety St.

12 Division, 200 Trethewey Dr.
13 Division, 1435 Eglinton Av. W.
14 Division, 150 Harrison St.
51 Division, 51 Parliament St.
52 Division, 255 Dundas St. W.
53 Division, 75 Eglinton Av. W.
54 Division, 41 Cranfield Rd.
55 Division, 101 Coxwell Av.

Student Handbook Toronto, 2013 14

 Nightlife

In Ontario, the minimum age to enter night clubs is19 years old, this is also the legal drinking age.
(For tourists, passport is strongly recommended.)

Tipping

It is the custom in Canada to give a tip for good service to your bartender, server, taxi driver or
hairdresser. You put the tip on the table when you leave the restaurant, bar or club. The rule is to
give 15% of your total bill before taxes.

Retail taxes

In Ontario, all prices quoted are in Canadian dollars and do not include sales taxes. HST
(Harmonized Sales Tax) at 13% (included PST.8% and GST.5%).

Visitor tax refund

Visitors to Ontario are eligible to claim a rebate of the 8 per cent Retail Sales Tax (RST) paid on goods
permanently removed from Ontario within 30 days of purchase. The RST paid on each invoice is
$50.00 or more (minimum purchases of $625.00 on a same bill)(Location: Sears Eaton Centre290
Yonge and Dundas Streets - Lower Level)

Most stores are open during the following times:

Monday Wednesday: 9:00 am 6:00 pm
Thursday Friday: 9:00 am 9:00 pm
Saturday: 9:00 am 5:00 pm
Sunday: 12:00 pm 5:00 pm

Corner stores and small neighborhood grocery stores may open earlier and close later than
regular stores.

Shopping malls are open during the following hours:

Monday Friday: 9:30 am 9:00 pm
Saturday: 9:00 am 9:00 pm
Sunday: 12:00 pm 5:00 pm
Shopping malls such as Eaton Centre (Dundas station), Yorkdale Mall (Yorkdale station) or Dufferin Mall (Dufferin
station) have most of the things you might want.

Student Handbook Toronto, 2013 15

 Cell Phones

Cell Phones in Canada are offered in two ways:

1) Pay as You Go. This option is more expensive and requires you to buy a phone.
2) Monthly. This option is cheaper but requires a 2+ year term contract.
You can find all wireless providers at Eaton Shopping centre (Dundas subway station)

Car Rentals

To rent a car in Canada, you must be 25 years of age or older, have adrivers license and own a
major credit card (Visa, MasterCard or American Express). Located in Yonge & Bloor PATH

Stores Names locations

Electronic Yonge & Dundas

Department Yonge & Dundas

Grocery Varies

Home, Office Yonge & Davenport

Gym Varies

PATH is downtown Toronto's underground walkway linking 27 kilometers of

shopping, services and entertainment. Follow PATH and you'll reach your
downtown destination easily in weatherproof comfort.
For more details check the website: [Link]

Student Handbook Toronto, 2013 16

 Transit

Toronto Transit Commission (TTC) is the name of the company that runs public transport in Toronto. Transport
includes buses, streetcars and the subway. The subway system is linked with buses and streetcars to get you
around Toronto on one fare, provided its a one way trip with no stopovers.

Although the subway and regular buses and streetcars stop running at around 1:30 am everyday, TTC provides a
late-night service called the Blue Night Network. Buses and streetcars run on most major routes every night from
about 1:30 am to 5:00 am and service is provided every 30 minutes or better. The transit stops of the Blue Night
Network are marked with a reflective blue band.
Weekly Metro Pass Monthly Metro Pass
Regular Price $38.5 $128.50
Student Price $30.50 $95.75

Single fare $3
Fares Tokens/Tickets 3 for $ 7.95 or 7 for $ 18.55
Day pass $10.75

Student metro pass:

In order to be eligible for discounted metro pass, a student needs to apply for a TTC student ID.
Student must bring ILAC acceptance letter or ILAC schedule, plus a piece of photo identification (e.g. passport) to
the TTC's Sherbourne Station Photo ID Facility where the Student is photographed for the card. Photos are taken at
the TTC Photo Centre, at a cost of $5.25. Students can buy discounted metro pass in any subway station upon
showing the TTC student ID card.

Operational hours of TTC Photo center: Monday - Friday: 3:00 pm - 7:00 pm, Saturday: 10:00 am - 4:00 pm, First
and last business day of each month (Monday to Friday, only): 11:00 am 7:00 pm. For more information please
visit [Link].

Student Handbook Toronto, 2013 17

 Problems Resolution Policy Students

Step 1: Identify the issue and person/s involved is the issue related to?
* Academics (your English studies)
* Homestay
* Visas
* Activities
* Personal issue
Step 2: Approach the staff member concerned and tell them your problem be clear in your report and state
whether you wish this problem to be discussed with other members of staff if necessary:
Academics (Director of Studies)
Homestay (Homestay Coordinator or General Manager)
Visas (International Counselors or General Manager)
Activities (Activities Coordinator)
Personal issue (International Counselors)
A confidential written report may be compiled depending upon the issue and level of importance and placed on
student file for future reference (only for follow-up or reoccurrence of issue). Follow-up action will be taken as
necessary and recorded.
Step 3: If problem is not resolved in the meeting, you may direct your problem directly to the Principal of ILAC at:
jonathan@[Link]
Step 4: If problem is not resolved in meeting with Principal of ILAC, please direct your issue to Languages Canada
at:
Telephone:
604-574-1532 English
613-845-0288 French
Mailing Address
Languages Canada
5886 169A Street
Surrey, BC
Canada
V3S 6Z8

Student Handbook Toronto, 2013 18

 International or National call

You can buy an international calling card for $5-$10.

011+Country code+ Area code+ Number
Tip: To avoid spending quarters in the phone booth use the
Toll free# (Elsewhere 1866----- or Other Regions 1877------).

Toronto Pearson International Airport

It takes approximately 30 minutes to travel between the airport and the city by taxi. This costs
around $ 60. You can also choose to use public transportation, which takes longer, but costs
only $ 3. (Kipling subway station, Bus #192 Airport Rocket)

Taxi
Dial 416-TAXICAB to call any cab. (Charge is $4 minimum)

Harbour Water Taxi

Dial (416 203 TAXI) Charge is $15.00 per person as of July 10, 2013.

Ferries to Toronto Islands

For season schedule and fares visit: [Link]

Toronto Weather

Month Jan. Feb. Mar. Apr. May June July Aug. Sept. Oct. Nov. Dec.
[Link]. -1 0 5 11 18 24 26 25 21 14 7 2
[Link]. -7 -6 -2 4 10 15 18 17 13 7 2 -4

If you need more information about Toronto city (neighborhoods, restaurants, sightseeing, concerts, nightlife..)
Visit the two official city websites: [Link]/ or [Link]

Student Handbook Toronto, 2013 19

 Immigration Canada

If you are studying on a student visa or a tourist visa, the law says you cannot work legally in Canada. Exceptions
may be made in the case of internships or work& study programs. See International Counselors for more
information.
Not all students need a student visa. It is important to know this because it can save you time and money.
1) Tourist status: If you are studying at ILAC for less than 180 days, you may attend as a tourist.
2) Student status: If you intend to study for longer than 180 days, you must obtain student authorization. If
you are on a student visa, you must attend classes for the period of studies indicated on your Letter of
Acceptance. If you leave the school before the end of the period of studies indicated on your Letter of
Acceptance and remain in Canada, you must change the status of your visa. If you do not do this, you may
be reported to the Enforcement Branch of Canada Immigration.

The ILAC office can provide the application form you need to extend your student visa. When you have completed
your application form, be sure to bring it to the ILAC office. We can check it for you to make sure everything is in
order. Canada Immigration charges a fee of approximately $125 (subject to change) to process your application.
If you currently have a tourist visa and would like to change your status to a student visa, you must leave Canada in
order to do [Link] students with tourist visas usually visit the nearest Canadian Consulate in the USA. You may
need to apply for a US visa well in advance because the application process takes several weeks.
For more information visit [Link]/ or call 1888-242-2100
For USA visa contact:
United States Consulate in Toronto
Non-Immigrant Visa Unit
225 Simcoe Street (Saint Patrick Subway Station) Tel: (416) 595-1700
Hours: Monday-Friday, 8:45 am 12:00 pm
APPLY ONLINE FOR AN APPOINTMENT
[Link]

For more information contact info@[Link]

Student Handbook Toronto, 2013 20