SAP Upgrade, Rejuvenation & Expansion
Order to Cash (O2C)
O2C 1.1.2 ! "#
End User Training Manual
for
SAP SD Sales and Distribution
Process Name: Sales Returns Processing
Process No: TRF/O2C/1.1.2
Control Copy No: TRF/O2C/1.1.2/
$% & $
Doc Version Description Prepared by Date Reviewed by Approved by
00 Original Srinivas T 24.12.2009 Rajiv K Shukla &
&Srinivas S Gautam Kumar
Introduction
Enterprise Order to Cash process in TRF has the following business processes.
# # * * #
!
" !!
# $%& ' ( !!)
* !
+ , -!
- ./ !
0 !!
1 1 & 1 !
For each of the above processes, a separate End User Training Manuals is available
This document covers sl. No. 9 of the above list, that is Sales Return Processing.
This End User Training manual on Sales Return Processing Process consists of the
following sequence of sub-processes as listed in the Table of contents (next page)
' ($ )#)#( ! "
Page 2 of 13
O2C RETURNS OVERVIEW ................................................................................................ 4
PROCESS FLOW ............................................................................................................. 4
Creation of return Sales Order-VA01 .................................................................................... 5
Return Delivery with reference to return order VL01n.......................................................... 10
Return Credit memo with reference to return delivery-VF01 ................................................ 13
' ($ )#)#( ! "
Page 3 of 13
Definition of returns Order
A return document used in complaints processing for when a customer sends goods back.
Detailed activities of return Business process:
Return document generation w.r.t returns Letter from customer.
Return Delivery (Goods Receipt in TRF)
Credit memo for returns (return amount to Client)
Credit of excise
Processing for returns
Return order will be created with reference returns intimation note or with reference to
original invoice
Business process
Return process in case of materials returned by the customer.
Original invoice along with duplicate copy of Transporters/consignment note will be required
inbound delivery to reverse excise.
Product/spares will be kept somewhere in shop and the same will be sold as and when new
order is received for the same item
Other types of return
Due to non-payment by customer
Project is closed intermittently
Project closure due to difference with customer
Prerequisite
Following master data should exists before creation of return order.
Customer master data
Customer excise details
Material master data
Original invoice and equipment number
Duplicate copy of Transporter / Consignment note will be required for inbound delivery to
reverse excise.
' ($ )#)#( ! "
Page 4 of 13
Use TRF document type return order as per SBU. This order will be created w.r.t invoice.
Following data will be copied from invoice while creating return order
Customer Number
Material number and Quantity
Return related information
User will maintain reason for returns and the quantity
While saving the system will ensure all relevant data is entered through incompletion log
procedure and it will generate internal number
Document flow
Return sales order inbound delivery Reversal of invoice or credit memo excise
credit invoice
' ($ )#)#( ! "
Page 5 of 13
Creation of Return Sales Order-VA01
Enter TRF SBU return document
type as per requirement
' ($ )#)#( ! "
Page 6 of 13
Next creating with reference to billing document number as explained above in TRF process
Click copy
' ($ )#)#( ! "
Page 7 of 13
Enter order
reason and
enter save
' ($ )#)#( ! "
Page 8 of 13
Return order number 60000086 is
created, with reference to invoice
number
' ($ )#)#( ! "
Page 9 of 13
! " # $
Enter TRF SBU shipping
point
Enter TRF return delivery type
Click enter
' ($ )#)#( ! "
Page 10 of 13
Clicks save
Click post goods
receipt
' ($ )#)#( ! "
Page 11 of 13
Return delivery number
84000032 created
' ($ )#)#( ! "
Page 12 of 13
% % ! " # &
Enter return billing type
As per TRF SBU &
Click save, Next
Return Invoice will be
created
Next create credit of excise
This completes Returns processing
End of document - ' ($ )#)#( ! "
' ($ )#)#( ! "
Page 13 of 13
