WILLIAM OLIVER
553 Howell Drive, Locust Grove, GA 30248
Cell: 910-416-2407 -
[email protected]PROFESSIONAL SUMMARY
Compassionate social worker who actively listens and builds trust to help clients
resolve personal issues and achieve life goals.
SKILLS
Excellent organizational skills Experience with diverse populations
Computer proficient Experience working with adults
Quick learner Ability to maintain required clinical
records
WORK HISTORY
04/2015 to Current Customer Service Associate
Walgreens Lumberton, North Carolina, United States
Ensured superior customer experience by addressing customer concerns,
demonstrating empathy and resolving problems on the spot.
Asked open-ended questions to assess customer needs.
Developed reputation as an efficient service provider with high levels of accuracy.
01/2017 to 05/2017 Case Manager Intern
Southeastern Regional Medical Center Lumberton, NC
Referred clients to social services agencies.
Helped each patient understand his or her illness and the contributing personal,
social and economic factors.
Offered and documented treatment consent forms in patient health records.
Closely collaborated with management team to make necessary improvements and
satisfy resident needs.
01/2015 to 12/2016 Volunteer
My Refuge Lumberton, North Carolina, United States
Prepared food items
Worked closely with the homeless population, and provided available resources.
04/2009 to 05/2010 Volunteer
Amedisys Hospice Garner, North Carolina, United States
Worked with families, and patients during transition
EDUCATION
2017 Bachelor of Science: Social Work
University of North Carolina at Pembroke - Pembroke, NC