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‘speaking
reading
1 Look at the picture. What are the advantages and disadvantages of
working in a hotel? Compare your answers with your partners.
2 Where do you think the article on the opposite page is taken from?
a) a newspaper
b) a careers guide
©) a hotel brochure
3 Read the article again and answer these questions.
41 Find five jobs or areas of work that are mentioned in the text.
2 Why is the hospitality industry not always hospitable?
3 What responsibilities does a hotel manager have in a small hotel?
4 In what ways is the hospitality industry different from other industries?
5 Find three adjectives that describe a career in the hospitality industry.
Underline or highlight the part of the text where you found your answers. were
Hospitality may be one of the most exciting industries to work in but as
Asha Khan reports, it isn’t an easy life.
Tre hospiay industry is
‘one of the fastest-growing
general management. There industries. Hospitality is
‘a wide variety of jobs In people dealing with people, |
industries in the world. It larger hotels, including {rom the porter to the hotel
‘offers some exciting careers administration jobs such maneger. Ifyou dort like |
and a lot of job satisfaction. 98 accountant and people, this isn't the
But it isn't wasy working in a marketing executive. cereer for you.
hotel - the peak holiday
Season shard work with Benefits |
employees often working Hotel employees get paid
long hours and sometimes _sick leave and holidays, as =
seven days a week, ‘well a3 other benefits like
{ree food and, occesionally, ae |
‘Teamwork {free holidays! Many hotels. f |
Every member of staff, from also offer free or cheap
‘the housekeeper to the hotel live-in accommodation and
‘manager, is responsible for have resident managers €
‘the hotel. in smaller hotels _and concierges,
‘and motels one manager is
usually responsible for rooms, People
the food and beverage ‘The hospitality industry is
service, registration and different from other
Sa ea
vocabulary Hotel jobs
4 Match the jobs with the dutles. Use a dictionary to help you.
4. chambermaid 2) carries guests’ bags to their rooms
2 hotel wianigé? \_§) cleans guestrooms
3 bartender ©) serves guests in the restaurant
4 accountant d) manages all the hotel staff
5 concierge ©) serves guests at the bar
6 porter f) finds business for the hotel
7 waiter 8) gives information and helps guests
& marketing manager hy) does the hotels finances
pronunciation The /h/ sound
5. Which word does not have the /h/ sound? Practise saying the words.
hotel hospitality holiday hours housekeeper happy help
speaking 6 Work in pairs. What do you like about the hospitality industry? Write
down five things and then compare your ideas with your partner's. Skills Focus
1 Complete the passage below about Mr Pat Guerin, Industrial Relations
Manager of Guinness Ireland. Use these expressions.
This job involved ...
Treported directly to ...
Iwas employed as ...
T worked ...
‘The next position I held was ...
1 was then promoted to ...
In this role ..
I've worked ..
ramon oe
When J first started working in
Guinness 1I_usas employed oS
a general worker. For three years
2 in the
bottling plant as a machine operator.
3 for a period
of seven years in the engineering department as a maintenance assistant,
This involved working with technically skilled personnel in maintaining
plant and equipment, In both jobs 4 a supervisor,
Since then, however, the structure of the company has significantly
changed and the supervisor layer no longer exists. General workers now
report to a plant manager. © the position of
Pe
laboratory officer in the quality assurance laboratory.
< carrying out a wide range of analyses on all aspects
‘of the brewing process. For the past year ? in the
personnel department as an Industrial Relations Manager.
2
I report directly to the Personnel Manager of the company.
