customizable courseware
Facilitation Skills
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Agenda: Day One
8:30-8:45 Session One: Introduction and Course Overview
8:45-9:00 Icebreaker: Name That Team
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9:00-9:30 Session Two: Definitions
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9:30-9:45 Session Three: What is a Facilitator?
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9:45-10:15 Session Four: Types of Groups
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10:15-10:30 Break
10:30-10:45 Session Five: Content and Process
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10:45-11:00 Session Six: Group Norms
11:00-11:45 Session Seven: Types of Thinking
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11:45-12:00 Morning Wrap-Up
12:00-1:00 Lunch
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1:00-1:15 Energizer: Happy Birthday!
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1:15-1:30 Session Eight: Controversial Issues
1:30-2:00 Session Nine: Listening Skills
2:00-2:15 Session Ten: Asking Questions
2:15-2:30 Session Eleven: Non-Verbal Messages
2:30-2:45 Break
2:45-3:00 Session Twelve: Listening for Common Ground
3:00-4:15 Session Thirteen: Common Facilitation Techniques
4:15-4:30 Workshop Wrap-Up
Session One: Course Overview
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Distinguish facilitation from instruction and
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training.
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Identify the competencies linked to effective
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small group facilitation.
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Understand the difference between content
and process.
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Identify the four stages of team development
and ways to help teams through each stage.
Use common process tools to make
meetings easier and more productive.
Session Two: Definitions
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What is...
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Facilitation?
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Instruction?
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Management?
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Session Three: What is a Facilitator?
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History of Facilitation
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Facilitation was used by the Quakers, Gandhi, and
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Martin Luther King.
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Meeting facilitation began to appear as a formal
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process in the late '60s and early '70s.
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Researchers have discovered that it takes about 30
years for social interventions to take root.
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Now, facilitation skills are starting to gain recognition
around the world.
Session Three: What is a Facilitator?
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What is facilitation?
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The Latin root of facilitate is, to enable, to make easy.
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A facilitators job is to:
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9Get others to assume responsibility and to take the
lead
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9Help the group define its overall goals and its specific
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objectives
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9Help members assess their needs and create plans to
meet them
9Provide processes that help members use their time
effectively to make high-quality decisions
9Guide group discussion to keep it on track
Session Three: What is a Facilitator?
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Key Skills of a Facilitator:
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9Easy to work with
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9A team player
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9Aware of individual and group dynamics
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9Assists colleagues to work together more effectively
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9Knowledgeable in the interpersonal skills of
communication, collaborative problem solving and
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planning, consensus building, and conflict resolution
9Content neutral party who doesnt take sides or
express a point of view
9Honor, enhance, and focus the knowledge that lies
dormant in most groups
Session Three: What is a Facilitator?
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Roles of a Facilitator
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The facilitator encourages full participation.
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The facilitator promotes mutual
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understanding.
The facilitator fosters inclusive solutions.
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The facilitator encourages diverse
communication styles.
The facilitator teaches new thinking skills.
Session Three: What is a Facilitator?
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Facilitation Skill Levels
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What are the four levels of facilitation skills?
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Where do you think you are?
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How can you improve your skills?
What is your greatest challenge as a
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facilitator?
Session Three: What is a Facilitator?
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Facilitation at a Glance
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To start a facilitation:
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9Welcome participants
9Introduce members
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9Explain your role
9Clarify session goal
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9Ratify agenda
9Explain the process
9Set time frames
9Appoint time keeper and minute taker
9Start the discussion
Session Three: What is a Facilitator?
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Facilitation at a Glance
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During a facilitation:
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9Ask, Hows this going?
9Check the pace: too fast, too slow?
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9Check whether the techniques are working
9Take the pulse of members
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9Summarize periodically and at end of session
Session Three: What is a Facilitator?
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Facilitation at a Glance
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To end a facilitation:
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9Help members make a clear statement of what was
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9Develop clear text steps with dates and names
9Round up leftover items
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9Help create next agenda
9Clarify follow-up process
