1.
What do these mean?
Mr
2.
Miss
Ms
enc.
no.
And what do these mean?
Attn
3.
Mrs
asap
What is the difference between:
Yours sincerely and Yours faithfully
4.
Which of these endings are formal (F) and informal (I)?
Yours truly
Yours faithfullyYours sincerely
Best wishes
Best regards
Bye
All the best
See you
Useful Phrases
Formal, semi-formal and informal emails.
1
Dear Felicity
I am pleased to confirm your participation in the Technotron conference on 24th April. I
apologise for the delay in replying to your application as I was on sick leave.
I attach details of the conference programme.
Please let me know if you need anything else
Hoping to see you soon
Richard Briers
2
Dear Richard
Following our phone conversation today, could you please reserve me a single room in The Crown
Hotel for two nights for 23rd and 24th April. I will be arriving at Gatwick airport on Thursday at 1930
and will therefore be arriving at the hotel late evening.
I look forward to meeting you
Yours sincerely
Felicity Kendall
3
Hi Dave
This email is to thank you for finishing the report so quickly. It was a great help.
Would you please pass on a copy to Richard Briers, as he will be attending our
conference next week. Unfortunately I will not be there personally due to work
pressure. Sorry I didnt inform you about this before, but I only found out
yesterday.
Let me know if there is anything I can do to help
Penelope Keith
HR Manager
Now complete the examples of standard phrases below with phrases from the emails/
letters.
1.
Starting
_________________ our phone conversation today
In reply to your letter of 1/5/2009
Thank you for your email
Thanks for your fax of 12/4/2007
2.
Saying why youre writing
I am writing to complain about
____________ confirm your participation
This letter is to thank you for your hard work
This fax is to inform you that
__________________ thank you for finishing the report so quickly
3.
Asking for things
_____________________ reserve me a single room
_____________________ pass on a copy to Richard Briers
Please fax/email me your address
4.
Attaching documents
______________ details of the conference programme
5.
Enclosing documents
6.
a cheque for 158.38
Giving bad news
I am sorry to inform you that you have not been successful
_____________________ I will not be there personally
7.
Saying sorry
________________ the delay in replying to your application
Im sorry about the misunderstanding
_____________ I didnt inform you about this before
8.
Ending
______________________ there is anything I can do to help
I look _______________________ you
___________ to see you soon
Reference - Useful Phrases
Salutation
Starting
Stating reference
Giving good news
Giving bad news
Making a request
Offering help
Apologising
Enclosing and attaching
documents
Closing remarks
Referring to future contact
Signing off
Dear Mihai / Mr. Mihaiescu
Dear Sir/Madam / all
Hi (Bob)
(I hope this email finds you well)
(I hope youre well)
I am writing to
request X
confirm that
enquire about
let you know that
complain about
Thank you / thanks for your email / letter / fax.
With reference to our telephone conversation.
Further to your email of June 25th ...
I am delighted to tell you that ...
You will be pleased to hear that ...
I regret to inform you that ..
Unfortunately ..
I am afraid that ...
I would be grateful if you could ..
I would appreciate it if you could ..
Could you possibly ..?
Please ...
If you wish, we would be happy to ..
Would you like me to ..
Apologies for the delay in replying
I would like to apologise for ..
We are sorry for any inconvenience caused.
I am enclosing/attaching ..
Please find enclosed/attached ..
I am sending you.as an attachment / a pdf
If you have any further questions, please do not
hesitate to ask.
If I can help in any way, please let me know.
Thank you for your help.
Please feel free to contact me for any further
information.
I look forward to meeting you next week.
I look forward to hearing from you.
I look forward to receiving your comments in due
course/asap.
Ill wait to hear from you.
Best /kind regards
Yours faithfully
(after Dear Sir / Madam)
Yours sincerely (after Dear Mr. Jones)
