Table 1.

Subscriber Base of Wireline Services

Operator-wise details of Wireline Subscriber Base

Wireline 31st December 2006
Sr.
Service Area of Operation Wireline
No.
Operators Urban Rural Total
All India except Delhi &
1 BSNL 21114441 12462656 33577097
Mumbai
2 MTNL Delhi & Mumbai 3696078 0 3696078
AP, MP, Delhi, Haryana,
TN, Chennai,
Karnataka, Kerala,
Bharti Airtel Gujarat, Punjab,
3 1737799 0 1737799
Ltd Maharashtra, Mumbai,
UP(E), U.P(W) including
Uttaranchal, West
Bengal and Kolkata
Tata
Teleservices
4 Maharastra & Mumbai 266656 0 266656
(Maharashtra)
Ltd
AP, TN, Chennai,
Karnataka, Gujarat,
Delhi, Bihar, Orissa,
Rajasthan, Punjab,
Tata Haryana, Himachal
5 Teleservices Pradesh, Kerala, 209774 0 209774
Ltd Madhya Pradesh,
U.P.(E), U.P(W)
including Uttaranchal,
West Bengal and
Kolkata
HFCL Infotel
6 Punjab 173352 0 173352
Ltd
Shyam
7 Rajasthan 138721 12518 151239
Telelink Ltd
AP, Bihar,
Delhi,Gujarat,
Haryana, HP, KN,
Reliance
Kerala, MP,
8 Communicatio 489915 0 489915
MH,Mumbai, Orissa,
ns Ltd
Punjab, Rajasthan,TN
Chennai ,UP(E), UP(W),
WB, Kolkata
27826736 12475174 40301910
Grand Total

40
 Table 1.2

Details of Public Call Offices (PCO)

PCOs added during

Service PCOs as on
S.No Area of Operation the quarter ending
Providers 31.12.06
31.12.06
1 BSNL All India Except Delhi & Mumbai 2092148 -10518
2 MTNL Delhi & Mumbai 261918 -1543
AP, MP, Delhi, Haryana, TN , Chennai,
Kerala, Karnataka, Gujarat, Punjab,
3 Bharti Airtel Ltd. Maharashtra, Mumbai, UP(E), U.P(W) 226791 -6453
including Uttaranchal, West Bengal and
Kolkata
4 HFCL Infotel Ltd. Punjab 44535 286
Maharashtra, Mumbai, AP, TN, Chennai,
Karnataka, Gujarat, Delhi, Bihar, Orissa,
TATA Rajasthan, Punjab, Haryana, Himachal
5 1179043 81239
Teleservices Ltd. Pradesh, Kerala, Madhya Pradesh, U.P(E),
U.P(W) including Uttaranchal, West Bengal
and Kolkata
Karnataka, Gujarat, Delhi, Bihar, Orissa,
Reliance Rajasthan, Punjab, Haryana, Himachal
6 Communications Pradesh, Kerala, Madhya Pradesh, U.P(E), 1455974 120855
Ltd. U.P(W) including Uttaranchal, West Bengal
and Kolkata
Shyam Telelink
7 Rajasthan 41698 0
Ltd.
TOTAL 5302107 183866

41
 Table 1.3

Details of Village Public Telephones (VPT)

S.No Service Providers Area of Operation VPTs as on Achievement

31.12.06 during the Qtr.
ending 31.12.06
1 BSNL All India 547853 7091
2 MTNL Delhi & Mumbai 0 0
MP, Delhi, Haryana, TN, Chennai, Karnataka,
Gujarat, Punjab, Maharashtra, Mumbai, U.P.
3 Bharti Airtel Ltd. 0 0
(W) including Uttaranchal, West Bengal and
Kolkata
4 HFCL Infotel Ltd. Punjab 477 -45
Tata Teleservices
5 (Maharashtra) Ltd.
Maharastra & Mumbai 2542 0
AP, TN, Chennai, Karnataka, Gujarat, Delhi,
Bihar, Orissa, Rajasthan, Punjab, Haryana,
TATA Teleservices
6 Himachal Pradesh, Kerala, Madhya Pradesh, 1358 0
Ltd.
U.P. (E), U.P (W) including Uttaranchal, West
Bengal and Kolkata
AP, Bihar, Delhi, Gujarat, Haryana, HP, KN,
Reliance Kerala, MP, Maharashtra, Mumbai, Orissa,
7 4115 0
Communications Ltd. Punjab, Rajasthan, TN, Chennai,
UP(E),UP(W),WB, Kolkata

8 Shyam Telelink Ltd. Rajasthan 3010 0

TOTAL 559355 7046

42
 Table 2.1
Subscriber Base of Wireless Operators

Wireless Group Subscribers as Market Share Technology

(with no. of on Dec-06 (in %age) Used
circles) (in Millions)
Bharti (23) 31.97 21.37 GSM & CDMA
Reliance (23) 29.98 20.04 GSM & CDMA
BSNL (21) 26.60 17.78 GSM & CDMA
Hutchison (16) 23.31 15.58 GSM
TTSL (20) 14.45 9.66 CDMA
IDEA (11) 12.44 8.31 GSM
Aircel (9) 4.51 3.01 GSM
MTNL (2) 2.60 1.74 GSM & CDMA
Spice (2) 2.45 1.64 GSM
BPL (1) 1.06 0.71 GSM
HFCL (1) 0.15 0.10 CDMA
Shyam Telelink (1) 0.09 0.06 CDMA
Total Subscribers 149.62 100.00

Market Share of Wireless Operators as on 31.12.06

Spice BPL HFCL

MTNL Shyam 0%
Aircel 2% 2% 1% 0%
3%
Bharti
IDEA 21%
8%

TTSL
10%

Reliance
Hutchison 20%
16%

BSNL
18%

43
 Table 2.2
Market Share of Wireless (GSM + CDMA) Operators

a) The market share of different GSM Service Providers is given below:

Cellular Groups and their market share

GSM Group No of Subscribers Market Share
(in Millions) (in %age)
Bharti 31.97 30.32
BSNL 23.62 22.40
Hutchison 23.31 22.11
Idea 12.42 11.78
Aircel 4.49 4.26
MTNL 2.42 2.30
Spice 2.45 2.32
Reliance 3.64 3.45
BPL 1.06 1.01
Total 105.43

b) The market share of different CDMA Service Providers is given below:

Company Name No of Market Share

(No of Circles) Subscribers (in %age)
(in Millions)
Reliance Infocomm (21) 26.34 59.61
Tata Teleservices (20) 14.45 32.70
BSNL (21) 2.98 6.74
MTNL (2) 0.18 0.41
HFCL (1) 0.15 0.34
Shyam Telelink (1) 0.09 0.20
Total 44.19

44
 Table 2.3
Growth Pattern of Wireless Subscribers Base

Wireless Subscriber Base :

The market share distribution among Metros & Circles A to C is given below:
Circle No. of Subscribers Market Share
Metros 30.20 million 20.18%
Circles ‘A’ 53.50 million 35.76%
Circles ‘B’ 52.45 million 35.06%
Circles ‘C’ 13.48 million 9.01%

The details of subscriber base in various categories of service areas for the last four
quarters are given below:
Category No. of Service March'0 June'06 Sept.’06 Dec.’06 % Growth
Areas 6 in Dec.’06
Figures (in millions)
Metros 4 22.43 25.76 27.85 30.20 8.41
A' Circle 5 32.33 39.65 46.25 53.50 15.68
B' Circle 8 30.87 37.20 44.25 52.45 18.52
C' Circle 6 7.41 9.52 11.18 13.48 18.39

Growth trend of wireless subscribers

60

50

40 Metros

A' Circle
30
B' Circle
20
C' Circle

10

0
March'06 June'06 Sept.’06 Dec.’06
Quarter ending

45
 Table 3.1

Subscribers Base of Internet Services

S.No. Name of the Service Provider Geographical area of Sep-06 Dec-06 %

Category
operation Growth

1 Bharat Sanchar Nigam Ltd. A All India 3549809 3811852 7.38

2 Mahanagar Telephone Nigam Ltd. B Delhi & Mumbai 1536256 1658000 7.92
3 Sify Ltd. A All India 868222 805940 -7.17
Bharti Airtel Ltd. (Bharti All India
4 A 523841 597665 14.09
Televentures Ltd.)
Reliance Communications All India
5 A 440486 540068 22.61
Infrastructure Limited
6 Videsh Sanchar Nigam Ltd. A All India 451388 457481 1.35
7 YOU Telecom India Pvt. Ltd. A All India 128293 134620 4.93
8 Hathway Cable & Datacom Pvt. Ltd. A All India 95102 108369 13.95
9 Data Infosys Ltd. A All India 103919 102910 -0.97
10 HCL Infinet Ltd. A All India 42071 41976 -0.23
Asianet Satellite Communications
11 B Kerala 35221 38765 10.06
Ltd.
12 HFCL Infotel Ltd. B Punjab Telecom Circle 31098 30700 -1.28
13 Icenet.net Limited B Gujarat 32770 27381 -16.44
Tata Teleservices (Maharashtra) Ltd.
14 A All India 25703 26338 2.47
(Hughes Telecom)
15 Shyam Internet Services Ltd B Rajasthan 24713 25409 2.82
16 Fascel Ltd. B Gujarat 18001 18001 0.00
17 Hughes Communications India Ltd. A All India 15732 16937 7.66
18 WWW Communications Ltd. B Delhi 14839 15408 3.83
19 Spectra Net Ltd. A All India 11989 14763 23.14
20 Broadband Pacenet (I) Pvt. Ltd. B Mumbai 11230 13445 19.72
21 Ortel Communications Ltd. B Orissa 12059 12059 0.00
DIL Internet Ltd. (Primus
22 A All India 9677 9881 2.11
Telecommunications)
West Bengal Electronics Industry
23 B 6568 6576 0.12
Development Corp. Ltd. Kolkata, West Bengal
Alliance Broadband Services Pvt.
24 B Kolkata 4996 6128 22.66
Ltd.
25 In2cable (I) Ltd. A All India 5275 5435 3.03
26 Trikon Electronics Pvt. Ltd. B Mumbai 4857 5119 5.39
27 Trak Online Net India Pvt.Ltd A All India 4779 4631 -3.10
28 Pioneer Online Pvt. Ltd. B Andhra Pradesh 894 4104 359.06
29 Rajesh Multinet Channel Pvt. Ltd. B Mumbai 3071 3591 16.93
30 Blazenet Ltd. B Gujarat 3949 3249 -17.73
31 Swiftmail Communications Ltd. A All India 3489 3211 -7.97
HCL Comnet Systems & Services A All India
32 0 2647
Ltd.
33 Digital2Virtual ISP Pvt. Ltd. B Gujarat 2724 2425 -10.98
34 Nextgen Communications Ltd A All India 2175 2175 0.00
35 Geo City Network Solutions Pvt. Ltd. B Delhi 2239 2130 -4.87
36 Value Healthcare Ltd. B Mumbai 3260 1733 -46.84
Hathway Bhawani Cabletel &
37 B Mumbai 2226 1674 -24.80
Datacom Pvt. Ltd.
Andhra Pradesh &
38 City Online Services Ltd. B 2027 1515 -25.26
Karnataka

46
 Punjab, Karnal,
39 Sab Industires Ltd. (Sab Infotech) B,C 1756 1207 -31.26
Dharmashalla, Ambala
40 Bhupati Hotels Pvt. Ltd. C Visakhapatnam 1798 1084 -39.71
41 Rolta India Ltd. B Mumbai 2623 1070 -59.21
Tamil Nadu, Andhra
Pradesh, Karnataka,
42 n-Louge Communications Pvt. Ltd. A 114 1061 830.70
Maharashtra, MP,
Rajasthan, Gujarat
43 ERNET India A All India 931 927 -0.43
44 Broadlane Networks Pvt. Ltd. C Dombivli, Maharashtra 2020 841 -58.37
Southern Online Bio Technologies
45 B Andhra Pradesh 2377 739 -68.91
Ltd.
46 iPath India Pvt. Ltd. C Ernakulam SSA 809 736 -9.02
47 Speed Online.net Pvt. Ltd. C SSA Rajkot 1160 715 -38.36
48 Dishnet Wireless Ltd. A All India 733 696 -5.05
49 Siti Cable Network Ltd. A All India 690
50 Tulip IT Services Ltd. A All India 137 676 393.43
51 CJM Consultancy Services Pvt. Ltd. B Delhi 689 660 -4.21
52 Space Online Ltd. B Gujarat 441 647 46.71
53 S.S. Netcom Pvt. Ltd. B North East Circle 8130 572 -92.96
54 Bohra Pratisthan Pvt. Ltd. C Udaipur SSA 533
55 Rida Communication Pvt. Ltd. C Aligarh SSA 544 383 -29.60
Spectrum Softech Solutions Pvt.
56 C Ernakulam SSA 346 348 0.58
Ltd.
57 NetMagic Solutions (P) Ltd. B Mumbai 300 338 12.67
58 i2i Enterprise Ltd. A All India 370 301 -18.65
Mylai Karpagambal Information
59 B Chennai 659 281 -57.36
Systems (P) Ltd.
60 Primenet Global Ltd. A All India 386 273 -29.27
Atria Convergence Technologies Pvt.
61 252
Ltd. B Karnataka
62 Tata Internet Services Ltd. A All India 263 252 -4.18
Vainavi Industries Ltd. (MAC Info
63 B Andhra Pradesh 500 236 -52.80
Pvt. Ltd.)
64 Descon Ltd. B&C West Bengal 1507 197 -86.93
65 Bhaskar Multinet Ltd. C Jaipur 435 185 -57.47
66 Karuturi Networks Ltd. B Karnataka 361 181 -49.86
Verizon Communications India Pvt.
67 A All India 176
Ltd.
68 CJ Online Pvt. Ltd. C Ghaziabad 309 148 -52.10
69 Mynet Services India Pvt. Ltd. C Tamil Nadu SSA 227 134 -40.97
70 Gateway Systems (I) Ltd. A All India 163 127 -22.09
71 Reach Network India Pvt. Ltd. A All India 116 122 5.17
72 Online Media Solutions Ltd. B AP 360 100 -72.22
73 Estel Communications Pvt. Ltd. A All India 92 91 -1.09
Planet Internet Satellite (VVN) Pvt.
74 C Nadiad Telecom Dist 109 79 -27.52
Ltd.
75 Bharti Broadband Ltd. A All India 62
76 Swastik Netvisiion Telecom P. Ltd B Gujarat 37 53 43.24
77 Nettlinx Ltd. B Andhra Pradesh 48 39 -18.75
78 PBC Ventures Ltd. B Delhi 34
79 Conjoinix Technologies Pvt Ltd C 24 30 25.00
80 L&T Finance Ltd. (L&T Netcom Ltd.) A All India 58 25 -56.90
81 Direct Internet Ltd. B&C Delhi, Gurgaon, Noida 44 24 -45.45
Centre for Development of Advanced
82 C SSA Ghaziabad 24 20 -16.67
Computing
83 Opto Network Pvt. Ltd. C SSA Ghaziabad 26 18 -30.77
Mumbai, Bangalore,
84 Virtela India Pvt. Ltd. B 22 16 -27.27
Gurgaon

47
85 GTL Ltd. A All India 9 8 -11.11
86 Nelco Ltd. A All India 8
87 Cyquator Technologies Ltd. B Mumbai, Navi Mumbai 6 7 16.67
88 Godrej Infotech Ltd. B Mumbai 5 7 40.00
Gujrat Narmada Valley Fertilizer Co.
89 A All India 12 5 -58.33
Ltd. (GNFC)
90 Surana Telecom Ltd. B Andhra Pradesh 3 3 0.00
91 Compucom (I) Pvt. Ltd. C Jaipur 2 2 0.00
92 Apna Telelink Ltd. C Jalandhar 0 0
93 Astro Network India Pvt. Ltd. Hyderabad 16 0 -100.00
94 Bhiwani Communications Pvt. Ltd. C Rohtak 0
95 VSNL Broadband Ltd. A Mumbai & Pune 0 0
Total 8096093 8581730 6.00

48
 Table 4.1

Subscriber Base of Public Mobile Radio Trunking Services (PMRTS)

Summary of reports received from PMRTS Operators

Sl. Name of the Service Provider Subscriber Base as on Subscriber Base as on 31-
No. 30-09-06 12-06

1 Aryadoot Transport Pvt Ltd. 1387 1508

2 Jet-Air Skyline Transport Pvt Ltd. 393 414
3 Container Movement (Bombay) 5 5
Transport Pvt Ltd.
4 Arya Offshore Services Pvt Ltd. 1303 1244
5 German Express Shipping Agency 1055 916
(India) Pvt Ltd. (Hapag Llyod)
6 United Liner Agencies of India 1868 1920
(Pvt) Ltd
7 Procall Ltd. 8341 8273
8 The Arvind Mills Ltd. 8408 9234

9 Smartalk Pvt Ltd. 1568 1518

10 QuickCalls India Pvt. Ltd. 4476 4224

11 Bhilwara Telenet Services Pvt Ltd. 1147 1140
12 India Satcom Ltd. 238 274

Total 30189 30670

49
 Table 4.2

Subscriber Base of VSAT Service Providers

Subscriber Base, Growth Rate & Market Share of VSAT Service

Providers
Quarter ending %age
Sr. %age
Name of Service Provider Market
No. Dec, growth rate
Sept, 2006 Share
2006
1 HCL Comnet 18631 19376 4.00 33.28

Hughes Communications
2 18022 19077 5.85 32.76
Ltd.

Bharti Tele-venture
3 7966 8518 6.93 14.63
Limited
4 Bharti Broadband 4798 4803 0.10 8.25

5 Essel Shyam * 2514 2514 0.00 4.32

Tatanet Services (Tata
6 3068 3869 26.11 6.65
Services)
7 ITI 49 49 0.00 0.08

8 GNFC 22 20 -9.09 0.03

Total 55070 58226 5.73 100.00

*Service Provider not reported their data in this quarter; the figure of last quarter has been retained

50
 Table 6.1(a)

Range (Minimum and Maximum) of number of channels Pay, FTA, Local

regularly carried on network as at the end of quarter ending 31st March’, 2006
and quarter ending 31st December’ 2006

Range Pay channels FTA channels Local Channels Total

July Oct July Oct July Oct July Oct

– – – – – – – –
Sep’ 06 Dec’06 Sep’ 06 Dec’06 Sep’ 06 Dec’06 Sep’ 06 Dec’06
Maximum 80 79 153 153 7 9 241 241
Minimum 33 33 17 33 2 2 74 86
No of Agencies / Service Providers Reporting 7 7
The digital service on the basis of reporting MSOs are offered in the cities of Delhi, Mumbai,
Pune,Bangalore, Chennai and Kolkata
Note: The figures of maximum and minimum are based on no of channels (analogue and /or digital)
reported across different networks of different reporting service providers having different
combinations of pay, FTA and Local channels. Therefore, the sum of number pay / FTA/Local
channels column will not add to give figures in the total column.

51
 Table 6.1 (b)

Minimum and Maximum of number of channels Pay, FTA, Local regularly

carried under different modes (Analogue or Digital or Simulcast) during quarter
ending 31st December 2006

As Reported for the Quarter Ending December 2006

Mode Range Pay Channels FTA Channels Local Channels
July- Oct- July- Oct- July- Oct-
Sep’ 06 Dec’ 06 Sep’ 06 Dec’ 06 Sep’ 06 Dec’ 06
Analogue Max 57 54 75 75 7 9
Min 33 30 17 23 1 1
Digital Max 69 74 96 93 3 3
Min 11 13 17 17 1 1
Analogue Max 57 53 30 37 3 3
cum Digital Min 3 33 7 11 2 1
(simulcast)

Note: The figures of maximum and minimum are based on no of channels (analogue
and /or digital) reported across different networks of different reporting service
providers having different combinations of pay, FTA and Local channels. Therefore,
figures in various cells above across a particular row as a combination may not give
indicating of size of network etc.

52
 Table 6.2

Information on New Pay Channels and Free to Air (FTA) channels converted into
Pay Channels after 26.12.2003

S.No Name of the Name of Broadcaster /Distributor Whether New Pay

Channel Channel or FTA
Channel turned Pay
1 ZOOM Bennett, Coleman & Co New Pay Channel
2 Hangama TV Star India P Ltd New Pay channel
3 Animax India Set Discovery P Ltd New Pay channel
4 Discovery – Travel Set Discovery P Ltd New Pay channel
& Living
5 Star One Star India P Ltd New Pay channel
6 VH 1 Zee Turner Ltd New Pay channel
7 Pogo $ Zee Turner Ltd New Pay channel
8 ESPN Plus ESPN Software India Private Limited New Pay channel
9 Toon Disney Star India P Ltd New Pay channel
10 Disney Channel Star India P Ltd New Pay channel
11 Zee Action (Action Zee Turner Ltd New Pay channel
Cinema)
12 Zee Premier Zee Turner Ltd New Pay channel
(Premier Cinema)
13 Zee Classic (Classic Zee Turner Ltd New Pay channel
Cinema)
14 Zee Select (MX) Zee Turner Ltd New Pay channel
15 Awaaz Zee Turner Ltd New Pay channel
16 Zee Business News Zee Turner Ltd New Pay channel
17 Channel [V] Star India P Ltd New Pay channel
International
18 UDAYA TV Sun Network FTA to Pay
19 Ushe TV Sun Network FTA to Pay
20 Udaya News Sun Network FTA to Pay
21 MTV Set Discovery P Ltd FTA to Pay
22 NDTV Profit Set Discovery P Ltd New Pay Channel
23 NDTV 24X7 Set Discovery P Ltd FTA to Pay
24 ZEE SPORTS ZEE Turner Ltd New pay Channel
25 SAB TV Set Discovery P Ltd FTA to Pay
26 Adithya Music $ M/s Channel Plus New Pay Channel
27 Teja News $ M/s Channel Plus New Pay Channel
28 ETV $ Ms Ushodaya Enterprises Limited FTA to Pay
29 ETV 2 $ Ms Ushodaya Enterprises Limited FTA to Pay
30 Times Now $ M/s Times Global Broadcasting New pay channel
Company Ltd
31 DAN Cinema M/s Dan Television Private Limited FTA to Pay
32 DAN Music M/s Dan Television Private Limited FTA to Pay
33 DAN Tamil OZHI M/s Dan Television Private Limited FTA to Pay
34 EURO News M/s Dan Television Private Limited FTA to Pay
35 TRACE TV M/s Dan Television Private Limited FTA to Pay
36 SET PIX M/s Set Discovery Private Limited Pay Channel
37 BBC World M/s BBC Worldwide India Private FTA to Pay
Limited
38 Zee Kanada M/s Zee Turner Limited FTA to Pay Channel
39 Zee Telegue M/s Zee Turner Limited FTA to Pay Channel
40 Play TV M/s Zee Turner Limited FTA to Pay Channel

53
 41 ETC Punjabi M/s Zee Turner Limited FTA to Pay Channel
42 ETC M/s Zee Turner Limited FTA to Pay Channel
43 Zee Music M/s Zee Turner Limited FTA to Pay Channel
44 Zee Jagran M/s Zee Turner Limited FTA to Pay Channel
45 Zee Smile M/s Zee Turner Limited FTA to Pay Channel
46 24 Ghante M/s Zee Turner Limited FTA to Pay Channel
47 Sahara One M/s Sahara India TV Network FTA to Pay Channel
48 Filmy M/s Sahara India TV Network FTA to Pay Channel
50 CNN IBN M/s Global Broadcast News FTA to Pay Channel
Limited
49 NEO Sports M/s Nimbus Sports New Pay Channel
Broadcast Private Limited
51 NEO Sports Plus M/s Nimbus Sports New Pay Channel
Broadcast Private Limited
52 SUN TV M/s Sun TV Limited FTA to Pay Channel
53 Udaya Movies M/s Udaya TV Private Limited FTA to Pay Channel
54 Udaya Vathegalu M/s Udaya TV Private Limited FTA to Pay Channel
55 Gemini Music M/s Gemini TV Private Limited FTA to Pay Channel
56 Gemini News M/s Gemini TV Private Limited FTA to Pay Channel
57 Gemini Cable M/s Gemini TV Private Limited FTA to Pay Channel
Vision
58 ETV-Kanada M/s Ushodaya Enterprises Ltd FTA to Pay Channel
59 ETV-Oriya M/s Ushodaya Enterprises Ltd FTA to Pay Channel
60 ETV-Bangla M/s Ushodaya Enterprises Ltd FTA to Pay Channel

Note:- 1. The distribution of Nick, Ten Sports and HBO changed hands and were pay channels as on 26.12.03.
2 In respect of S.No’s 11-14, the names in brackets are the new names
3 $ Not as Pay channels in Chennai

54
 Table 6.3

Total Advertisement Revenue

Quarter ending Quarter ending

30 September, 31st December,
2006 2006
No of service providers Reported 8 18

No of Radio Stations Reported for 29 55

Revenue from Advertisements / 78.9 97.34

Air Time Sale (Rs Crores)

Source: FM Radio Service Providers

55
 Table 6.4

No. of Applications / Letters of Intent / Licenses Issued in respect

of Community Radio

Up to up to
30.09.2006 31.12.2006
Total No. of Applications Received 100 101
No of Licenses issued 34 37
No of Stations Operational 19 20

Source: Ministry of Information & Broadcasting

56
 Table 6.5

Number of Applications received / Letters of Intent issued / Licenses Issued in

respect of DTH Service Provider

Up to Up to
30.09.2006 31.12.2006
Total No. of Applications Received 6 7
No of Licenses issued 3 3
No of Letters of Intent Issued 1 1
No of Applications rejected 1 2
No of Applications under consideration 1 1

Source: Ministry of Information & Broadcasting

57
 Annex 1.1

Details of Wireline Service Licenses issued to private operators

Service DoT. Letter. Reference

Service Area License No. Date
Provider No.
Bharti MP 17-12/95-BS-II 28.02.1997
10-10-2003-BS-II / Vol-II 17-15/95- 07.11.1997
HFCL Punjab BSII/Punjab
Maharashtra 10-10-2003-BS-II 17-11/95-BS-II 30.09.1997
including
Tata Mumbai
10-10-2003-BS-II / Vol-II 17-16/95-BS- 04.03.1998
Shyam Rajasthan II/Rajasthan
10-10-2003-BS-II 17-1/95-BS- 04.11.1997
II/Andra
Tata AP Pradesh
Tata TN 10-10-2003-BS-II 18-61/2001-BS-II 31.08.2001
Tata Karnataka 10-10-2003-BS-II 18-59/2001-BS-II 31.08.2001
10-10-2003-BS-II 18-57/2001-BS- 31.08.2001
Tata Delhi II/Delhi
Tata Gujarat 10-10-2003-BS-II 18-58/2001- BS-II 31.08.2001
Reliance Bihar 10-10-2003-BS-II / Vol-II 18-113/2001-BS-II 20.07.2001
Reliance Delhi 10-10-2003-BS-II / Vol-II 18-32/2001-BS-II 20.07.2001
Reliance Gujarat 10-10-2003-BS-II / Vol-II 17-6/95-BS-II 18.03.1997
Reliance Haryana 10-10-2003-BS-II / Vol-II 18-30/2001-BS-II 20.07.2001
Reliance HP 10-10-2003-BS-II / Vol-II 18-116/2001-BS-II 20.07.2001
Reliance Karnataka 10-10-2003-BS-II / Vol-II 18-35/2001-BS-II 20.07.2001
Reliance Kerala 10-10-2003-BS-II / Vol-II 18-38/2001-BS-II 20.07.2001
Reliance MP 10-10-2003-BS-II / Vol-II 18-32/2001-BS-II 20.07.2001
Reliance Maharashtra 10-10-2003-BS-II / Vol-II 18-36/2001-BS-II 20.07.2001
Reliance Orissa 10-10-2003-BS-II / Vol-II 18-112/2001-BS-II 20.07.2001
Reliance Punjab 10-10-2003-BS-II / Vol-II 18-31/2001-BS-II 20.07.2001
Reliance Rajasthan 10-10-2003-BS-II / Vol-II 18-115/2001-BS-II 20.07.2001
Reliance Tamil Nadu 10-10-2003-BS-II / Vol-II 18-29/2001-BS-II 20.07.2001
Reliance UP(East) 10-10-2003-BS-II / Vol-II 18-34/2001-BS-II 20.07.2001
Reliance UP(West) 10-10-2003-BS-II / Vol-II 18-39/2001-BS-II 20.07.2001

58
 Annex 2.1

List of Cellular, Wireline & Unified Access Service Providers

Operators
Circle Wireless
Cellular Unified Wireline
Hutch Reliance Infocomm MTNL
Delhi MTNL Tata Teleservices
Idea Cellular Bharti Airtel Ltd
Aircell Ltd.
BPL Reliance Infocomm MTNL
Hutch Tata Teleservices
Mumbai MTNL Bharti Airtel Ltd
Aircell Ltd.
Idea Cellular
Chennai Aircel Reliance Infocomm BSNL
BSNL Tata Teleservices
Hutchison South Bharti Airtel Ltd
Hutchison East Reliance Infocomm BSNL
BSNL Tata Teleservices
Kolkata Reliable Internet
Services Ltd. Bharti Airtel Ltd
Dishnet Wireless Ltd.
BPL (Hutch) Reliance Infocomm BSNL
Maharashtra Idea Cellular Tata Teleservices
BSNL Bharti Airtel Ltd
Aircell Ltd.
Fascel (Hutch) Reliance Infocomm BSNL
Gujarat Idea Cellular Tata Teleservices
BSNL Bharti Airtel Ltd
Aircell Ltd.
Andhra Idea Cellular Reliance Infocomm BSNL
Pradesh Hutchison South Tata Teleservices
BSNL Bharti Airtel Ltd.
Aircell Ltd.
BSNL Spice Communications
Hutch South Reliance Infocomm BSNL
Karnataka Tata Teleservices
Bharti Airtel Ltd.
Aircell Ltd.
Tamilnadu BPL Reliance Infocomm BSNL
Aircel Tata Teleservices
BSNL Bharti Airtel Ltd

59
 Idea
Communications Reliance Infocomm BSNL
Kerala BPL (Hutch) Tata Teleservices
BSNL Bharti Airtel Ltd
Dishnet Wireless Ltd.
BSNL Reliance Infocomm BSNL
Hutchinson South HFCL Infocom
Punjab
Tata Teleservices
Bharti Airtel Ltd.
Spice Communications
Dishnet Wireless Ltd.
Idea
Communications Reliance Infocomm BSNL
Haryana ADIL (Hutch) Tata Teleservices
BSNL Bharti Airtel Ltd.
Dishnet Wireless Ltd.
Idea
Communications Reliance Infocomm BSNL
Uttar
Pradesh(W) BSNL Huchinson Essar South Ltd.
Tata Teleservices
Bharti Airtel Ltd.
Dishnet Wireless Ltd.
ADIL (Hutch) Reliance Infocomm BSNL
Uttar BSNL Tata Teleservices
Pradesh(E) IDEA
Telecommunications Bharti Airtel Ltd.
Dishnet Wireless Ltd.
ADIL (Hutch) Reliance Infocomm BSNL
Bharti Hexacom Ltd. Tata Teleservices
Rajasthan BSNL Shyam Telelink
IDEA
Telecommunications
Madhya Idea Reliance Infocomm BSNL
Pradesh BSNL Tata Teleservices

Reliance Telecom Bharti Airtel Ltd.

Dishnet Wireless Ltd.
BSNL Reliance Infocomm BSNL
WB&A&N
Reliance Telecom Tata Teleservices
Bharti Airtel Ltd.
Huchinson Essar South Ltd.
Dishnet Wireless Ltd.

60
 BSNL Reliance Infocomm BSNL
Reliance Telecom Tata Teleservices
Himachal IDEA
Pradesh Telecommunications Dishnet Wireless Ltd.
Bharti Airtel Ltd.
Essar Spacetel Pvt. Ltd.
BSNL Reliance Infocomm BSNL
Reliance Telecom Tata Teleservices
Bihar Bharti Airtel Ltd.
Dishnet Wireless Ltd.
Essar Spacetel Pvt. Ltd.
Aditya Birla Telecom Ltd.
BSNL Reliance Infocomm BSNL
Orissa Reliance Telecom Tata Teleservices
Bharti Airtel Ltd.
Dishnet Wireless Ltd.
Essar Spacetel Pvt. Ltd.
Assam BSNL Dishnet Wireless Ltd. BSNL
Reliance Telecom Bharti Airtel Ltd.
Essar Spacetel Pvt. Ltd.
Reliance Telecom Dishnet Wireless Ltd. BSNL
North East BSNL Essar Spacetel Pvt. Ltd.
Bharti Hexacom Ltd.
BSNL Dishnet Wireless Ltd. BSNL
Jammu & Bharti Airtel Ltd.
Kashmir Reliance Infocomm
Essar Spacetel Pvt. Ltd.

61
 Annex 2.2
Usage Pattern for GSM

Table a: MOU & SMS (per subscriber per month)

Postpaid Prepaid
O/G I/C Total O/G O/G I/C Total O/G
Circle MOU MOU MOU SMS MOU MOU MOU SMS
Circle A 528 586 1114 62 156 201 358 63
Circle B 449 477 925 47 183 197 380 30
Circle C 496 538 1034 82 159 203 361 19
Metro 395 443 837 54 143 210 353 61
All India 463 509 972 58 164 201 365 46

Table b: BLENDED [Postpaid + Prepaid]

Circle O/G MOU I/C MOU Total MOU O/G SMS

Circle A 209 256 465 63
Circle B 210 225 435 32
Circle C 206 249 455 27
Metro 203 265 468 60
All India 208 246 454 48

Table c: Composition of outgoing minutes of use

Local NLD
Circle (Intra-circle) (Inter-circle) ILD
Circle A 89.78% 9.74% 0.48%
Circle B 88.63% 10.84% 0.53%
Circle C 85.57% 14.25% 0.18%
Metro 77.46% 21.59% 0.95%
All India 86.59% 12.85% 0.56%

Table d: Composition of outgoing Local (Intra-circle) minutes of use

To On network
Circle To Fixed To Mobile (Mobile)
Circle A 10% 90% 51%
Circle B 13% 87% 55%
Circle C 12% 88% 65%
Metro 10% 90% 45%
All India 11% 89% 53%

62
Table e: Composition of outgoing NLD (Inter-Circle) minutes of use
Circle To Fixed To Mobile
Circle A 19% 81%
Circle B 19% 81%
Circle C 21% 79%
Metro 19% 81%
All India 19% 81%

Table f: Composition of Total outgoing minutes of use (excl. ILD)

Circle To Fixed To Mobile
Circle A 11% 89%
Circle B 13% 87%
Circle C 13% 87%
Metro 12% 88%
All India 12% 88%

Chart : Trend in composition of total outgoing MOUs (excl. ILD)

100%
80%
79%

82%

85%

86%

88%
60%
40%
20%
21% 18% 15% 14% 12%
0%
Dec-05 Mar-06 Jun-06 Sep-06 Dec-06
To Fixed To Mobile

63
 Annex 2.3
Usage Pattern – CDMA

Table a: MOU & SMS (per subscriber per month)

Circle Postpaid Prepaid

O/G I/C Total O/G O/G I/C Total O/G
MOU MOU MOU SMS MOU MOU MOU SMS
Circle A 492 391 883 23 139 214 353 23
Circle B 557 369 926 11 182 193 375 14
Circle C 613 445 1058 8 222 235 457 9
Metro 478 340 818 19 138 187 325 22
All India 507 368 875 18 159 202 361 19

Table b: BLENDED [Postpaid + Prepaid]

Blended
Circle O/G I/C Total O/G
MOU MOU MOU SMS
Circle A 184 236 420 23
Circle B 217 209 426 13
Circle C 240 244 484 9
Metro 197 214 411 21
All India 202 222 424 19

Table c: Composition of outgoing minutes of use

Local NLD
Circle (Intra-circle) (Inter-Circle) ILD
Circle A 88.2% 11.6% 0.2%
Circle B 87.7% 12.2% 0.1%
Circle C 86.1% 13.8% 0.1%
Metro 82.2% 17.6% 0.2%
All India 86.4% 13.4% 0.2%

Table d: Outgoing MOUs per subscriber per month

Local NLD
Circle (Intra-circle) (Inter-Circle) ILD
Circle A 162 21 0.28
Circle B 190 26 0.32
Circle C 207 33 0.17
Metro 162 35 0.39
All India 174 27 0.31

64
Table e: Composition of outgoing Local (Intra-circle) minutes of use

To Own
Network
Circle To Fixed To Mobile (Mobile)
Circle A 9% 91% 57%
Circle B 8% 92% 67%
Circle C 7% 93% 63%
Metro 10% 90% 62%
All India 9% 91% 63%

Table f: Composition of Outgoing NLD (Inter-Circle) minutes of use

Circle To Fixed To Mobile

Circle A 22% 78%
Circle B 9% 91%
Circle C 11% 89%
Metro 11% 89%
All India 14% 86%

Table g: Composition of Total outgoing minutes of use (excl. ILD)

Circle To Fixed To Mobile

Circle A 12% 88%
Circle B 9% 91%
Circle C 9% 91%
Metro 11% 89%
All India 10% 90%

65
 Annex 2.4

Average Subscriber Outgo (Rental + Call Charges) Per Minute

(Rs. Per Minute)

I GSM

Table a: Average Subscriber Outgo Per Minute

[Rs. Per min]

Postpaid Prepaid Blended
Circle A 1.01 1.32 1.21
Circle B 0.96 1.20 1.15
Circle C 1.04 1.60 1.41
Metros 1.38 1.55 1.47
All India 1.10 1.33 1.26
* Outgo includes both Rental and call charges

II CDMA

Table b: Average Subscriber Outgo Per Minute

Category Prepaid Postpaid Blended

Category - A 0.83 0.88 0.85
Category - B 0.72 0.76 0.73
Category - C 0.74 0.83 0.75
Metro 1.08 1.15 1.11
All India 0.83 0.93 0.86
Note: Reliance (J&K) data has not been included, as there is data gaps and inconsistencies.
* Outgo includes both Rental and call charges

66
 Annex 3.1

Growth Pattern of Internet Subscribers

Grow th Trends

100.00

90.00
85.82
80.00 80.96
77.09

70.00 69.35
No. of Subscribers

67.03
60.00 54.70
51.90
48.05 PSU ISP
50.00
Private ISP
39.10 39.13
All ISPs
40.00

30.00 30.21 31.12

27.92 29.04 29.06

20.00

10.00

0.00
Q4,05 Q1,06 Q2,06 Q3,06 Q4,06

Quarter Ending

Grow th Trends-II

25.00
22.78
20.00

15.00

11.17
10.00 PSU ISP
% Growth

9.44
8.19 8.01 Private ISP
7.08
5.39
5.00 5.02 6.00 All ISPs
3.45

0.00 0.13
0.12 0.06 0.06
Dec-05 Mar-06 Jun-06 Sep-06 Dec-06
-3.87
-5.00

-10.00
Quarter Ending

67
 Annex 3.2

List of Internet Telephony Service Providers

S. No. Name of ISP

1 Apna Telelink Ltd.
2 Asianet Satellite Communications Ltd.
3 Bharti Airtel Ltd. (Bharti Televentures Ltd.)
4 Broadband Pacenet (I) Pvt. Ltd.
5 City Online Services Ltd.
6 CJ Online Pvt. Ltd.
7 Data Infosys Ltd.
8 Digital2Virtual ISP Pvt. Ltd.
9 DIL Internet Ltd.
10 Dishnet Wireless Ltd.
11 Estel Communications Pvt. Ltd.
12 HCL Infinet Ltd.
13 Icenet.net Limited
14 In2cable (I) Ltd.
15 Mahanagar Telephone Nigam Ltd.
16 NetMagic Solutions(P) Ltd.
17 Nettlinx Ltd.
18 Opto Network Pvt. Ltd.
19 PBC Ventures Ltd.
20 Pioneer Online Pvt. Ltd.
21 Sify Ltd.
22 Southern Online Bio Technologies Ltd.
23 Swastik Netvisiion Telecom P.Ltd
24 Trak Online Net India Pvt.Ltd
25 Trikon Electronics Pvt. Ltd.
26 Videsh Sanchar Nigam Ltd.
27 YOU Telecom India Pvt. Ltd.

68
 Annex 4.1

Growth Rate of PMRTS subscribers

% Growth rate of PMRTS

8
7 6.87
6
5 5.22

4
3
2.58
2
1.59
1
0.68 0.52 0.57
0
-1
-2 -1.74

-3
Mar'05 Jun'05 Sept'05 Dec'05 Mar'06 June'06 Sept'06 Dec'06
Series1 0.68 0.52 5.22 0.57 6.87 -1.74 2.58 1.59

69
 Annex 4.2

Growth Rate of VSAT Subscribers

Quarterly average Growth of VSAT from Quarter Ending

December, 2005 to December, 2006

12

10
8.11
8 7.51
% Grow th

6
4.42

4 5.73
5.32

Quarter Ending0
Dec, 2005 March, 2006 June, 2006 Sept, 2006 Dec, 2006

Percentage Growth 8.11 7.51 5.32 4.42 5.73

Percentage Growth

70
 Annex 5.1
Quality of Service (QOS) Performance for Basic Services

Time taken for refund of deposits after closoures

Metering & billing credibility- % of bills disputed
New connections after registration of demand
Additio
Grade of Closur Response Time to the Customer for
Shifts nal
service es Assistance
facility
(calls per
thousand)

Fault incidences per 100 sub/month)

Call completion rate in local network

Fault repaired by next working day

Rent Rebate (Total no. of cases)

Mean Time to Repair (MTTR)

%age of calls
Service %age of calls
S. No Service Area answered by
Provider 95% of requests answered
operator (voice
(electronically)
to voice)
a)
Junction
between
local
exchange
(2/1000)
For
faults
100% in 100% within Within within
pending < 24 < 24 Within 20
<5 >90% <8 hrs >55% <0.1%, within < 3 days 40 sec = 60 sec = 90 sec =
> 3 days hours hours sec = 80%
< 7days 60 days 95% 80% 95%
to >15
days

BSNL 91.47 6.50 87.00 0 14.50 NA 57.00% 0.02 100.00 80.00 66.00 58.00 100.00 100.00 NA NA

ANDRA RELIANCE 64.61 3.05 100.00 7 4.61 10.4800 37.69% 0.08 100.00 100.00 97.33 98.37 100.00 100.00 92.50 95.00
1
PRADESH
BHARTI 89.80 5.46 94.17 27 2.86 0.0000 47.00% 0.03 26.67 34.14 0.00 93.54 NA NA 97.67 98.33
100.0
TATA 89.00 4.50 70.91 1619 10.70 0.0030 46.39% 0.20 100.00 98.91 0 91.35 100.00 100.00 65.00 73.00

BSNL NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA
2 BIHAR TATA Nil 0.00 Nil 0 NA NA NA 0.00 100.00 Nil Nil Nil 95.00 95.00 84.00 84.00

RELIANCE 0.00 0.00 NA NA NA 0.0100 24.78% Nil 100.00 Nil Nil 100.00 100.00 100.00 92.50 95.20

71
 MTNL 99.60 11.72 94.06 9230 8.53 0.0001 49.00% 0.06 100.00 93.20 81.42 60.56 97.60 100.00 86.60 99.05

RELIANCE 18.49 0.59 100.00 4 4.32 0.0000 47.68% 0.06 100.00 96.43 96.87 96.88 100.00 100.00 95.50 95.50
3 DELHI
BHARTI 99.73 4.16 99.50 345 6.10 0.1000 53.52% 0.03 41.77 95.66 79.18 96.45 NA NA 100.00 NA

TATA 86.99 1.70 100.00 0 12.90 0.0000 50.68% 0.23 98.00 91.89 98.25 89.94 100.00 100.00 62.00 69.00

BSNL 95.59 5.80 95.00 128 9.60 NA 64.00% 0.04 100.00 83.00 97.00 98.00 100.00 100.00 100.00 100.00

RELIANCE 59.25 3.31 100.00 36 5.22 0.2500 53.27% 0.09 100.00 98.46 97.96 98.23 100.00 100.00 92.50 95.50
4 GUJARAT 100.0
BHARTI 100.00 6.69 93.58 30 3.40 0.0004 55.73% 0.16 76.00 66.67 0 62.85 NA NA 69.00 79.00
100.0
TATA 94.96 1.30 87.25 4 8.16 0.0000 50.43% 0.13 100.00 91.55 0 87.92 100.00 100.00 90.00 94.00

BSNL(MP) 92.13 4.80 95.00 0 6.90 0.1000 68.00% 0.05 100.00 100.00 97.00 100.00 90.00 95.00 99.00 99.90
BSNL(Chattisg
MP & arh) 100.00 9.60 92.00 0 11.70 NA 65.00% 0.01 100.00 94.00 82.00 69.00 100.00 100.00 90.00 95.00
5 CHATTISGAR
H RELIANCE 48.07 3.33 95.70 1 2.12 0.0800 49.66% 0.04 100.00 100.00 97.00 100.00 100.00 100.00 92.50 95.50
100.0
BHARTI 93.65 4.81 95.76 450 8.30 0.1000 50.00% 0.02 3.86 52.45 0 99.32 NA NA 79.00 100.00

BSNL 80.60 7.40 90.00 26330 9.40 NA 54.00% 0.02 100.00 85.00 90.00 95.00 100.00 100.00 100.00 100.00

MAHARASHT RELIANCE 36.60 0.24 100.00 4 5.55 0.7800 41.25% 0.06 100.00 99.43 98.42 97.97 100.00 100.00 92.50 95.50
6
RA 100.0
BHARTI 61.29 3.46 88.46 42 6.10 0.0026 55.38% 0.22 87.36 70.11 0 73.31 NA NA 69.44 78.85

TATA 80.73 3.69 95.10 0 6.96 0.0020 59.00% 0.26 100.00 94.57 52.02 86.37 100.00 100.00 92.00 95.00
100.0
BSNL 98.92 9.10 87.00 0 16.90 NA 61.00% 0.02 100.00 97.00 0 100.00 100.00 100.00 57.67 73.33

RELIANCE 69.61 3.41 100.00 3 5.22 0.0300 50.25% 0.06 100.00 98.33 97.57 98.15 100.00 100.00 92.50 95.50
7 PUNJAB
BHARTI 92.95 4.50 88.54 NIL 4.09 0.0051 51.00% 0.06 55.89 86.99 91.13 84.41 NA NA 87.82 92.66

TATA 100.00 0.00 Nil 0 NA NA NA 0.00 NA Nil Nil Nil 100.00 100.00 84.00 90.00

HFCL 94.99 1.52 98.74 0 4.57 0.0002 55.49% 0.07 100.00 95.85 98.26 96.12 100.00 NA 86.00 98.00

BSNL 82.01 7.70 89.00 218 9.40 NA 56.00% 0.02 100.00 94.00 98.00 88.00 100.00 100.00 100.00 100.00

RELIANCE 47.88 3.33 100.00 0 5.59 0.0800 37.92% 0.00 100.00 Nil 92.39 98.57 100.00 100.00 92.50 95.50
8 RAJASTHAN
BHARTI 78.92 7.53 51.13 26 6.40 0.0035 50.00% 0.03 NA 8.82 84.62 73.54 NA NA 88.00 93.00
100.0
SHYAM 97.99 2.77 92.45 0 4.80 0.0010 NA 0.10 91.00 96.06 0 97.26 NA NA 86.00 NA

72
 100.0
BSNL 100.00 3.30 95.00 0 6.10 NA 77.00% 0.02 100.00 100.00 0 99.00 99.78 99.78 97.47 98.04

9 TAMILNADU RELIANCE 57.56 0.68 100.00 10 5.38 0.1100 33.33% 0.03 100.00 100.00 96.86 99.70 100.00 100.00 92.50 95.50

BHARTI 94.74 2.37 99.89 5 5.29 0.0006 53.40% 0.01 94.68 89.12 83.85 98.63 99.72 99.84 90.49 93.11

TATA 100.00 0.00 Nil NA NA 0.0000 60.65% Nil NA Nil Nil Nil 100.00 100.00 94.00 97.00

BSNL 98.53 6.70 93.00 410 8.00 NA 72.00% 0.02 100.00 100.00 99.00 98.00 100.00 100.00 80.00 100.00

RELIANCE 37.09 NA NA NA NA 0.5000 45.01% 0.00 100.00 Nil Nil 100.00 100.00 100.00 92.50 95.50
10 HARYANA
TATA 0.00 0.00 Nil 0 NA NA NA 0.00 NA Nil Nil Nil 100.00 100.00 84.00 90.00

BHARTI 86.63 5.19 96.70 0 9.05 0.0000 52.00% 0.06 35.86 100.00 88.31 65.42 NA NA 87.82 92.66

BSNL 95.45 6.40 90.00 0 14.60 NA 56.00% 0.04 100.00 91.00 96.00 93.00 100.00 100.00 99.59 99.83

RELIANCE 21.17 0.49 100.00 0 4.21 0.1300 36.60% 0.05 100.00 71.08 97.51 98.01 100.00 100.00 92.50 95.50
11 KARNATAKA
BHARTI 93.22 3.78 94.49 353 3.35 0.0464 59.00% 0.03 100.00 93.82 73.37 98.94 99.00 99.50 80.29 88.06
100.0
TATA 90.14 1.80 100.00 0 7.00 0.0090 47.46% 0.10 100.00 76.70 0 95.94 100.00 100.00 93.00 96.00
100.0
12 A&N
BSNL 100.00 6.50 81.00 0 8.10 NA 39.00% 0.09 100.00 95.00 0 100.00 NA NA NA NA
13 ASSAM BSNL 38.73 7.70 89.00 90 14.70 NA 59.00% 0.06 100.00 NA 90.00 66.00 NA NA NA NA
100.0
BSNL 96.35 5.10 90.00 0 10.30 NA 73.00% 0.02 100.00 92.00 0 100.00 100.00 100.00 96.44 98.34

14 CHENNAI RELIANCE 41.01 2.23 100.00 1 5.83 0.0400 52.73% 0.01 100.00 98.08 98.51 99.95 100.00 100.00 91.00 95.50
BHARTI 93.90 5.78 99.34 179 8.29 0.0008 54.00% 0.02 95.67 80.00 94.01 98.07 99.72 99.84 90.49 93.11
TATA 98.73 0.00 100.00 0 4.70 0.0030 46.39% Nil NA Nil Nil Nil 100.00 100.00 94.00 97.00
RELIANCE 0.00 NA NA NA NA 1.4800 39.65% 0.00 100.00 Nil Nil Nil 100.00 100.00 92.50 95.00
15 HP
BSNL 98.55 9.50 93.00 1931 7.00 NA 64.00% 0.03 100.00 Nil 89.00 94.00 NA NA NA NA
16 JHARKHAND BSNL 99.03 6.30 89.00 90 14.20 NA 51.00% 0.14 100.00 95.00 96.00 98.00 NA NA NA NA
100.0
17 J&K
BSNL 58.79 10.00 88.00 0 6.30 NA 51.00% 0.07 NA Nil 0 99.00 NA NA NA NA
BSNL 95.56 7.80 88.00 781 13.50 NA 70.00% 0.02 100.00 79.00 99.00 97.00 100.00 100.00 86.67 100.00
BHARTI 77.41 3.50 98.45 4 2.95 0.0010 56.00% 1.77 100.00 54.68 0.00 66.00 NA NA 95.73 98.43
18 KERALA 100.0
TATA 100.00 0.00 Nil 0 NA NA NA 0.00 100.00 NIL 0 Nil 100.00 100.00 87.00 91.00
RELIANCE 52.38 0.47 100.00 0 4.19 0.2400 59.53% 0.02 100.00 100.00 96.93 97.88 100.00 100.00 92.50 95.50

73
 BHARTI 78.41 4.83 81.14 321 11.23 0.0002 55.00% 1.10 NA 0.00 99.76 98.14 NA NA 86.39 91.46
RELIANCE 57.40 1.10 100.00 22 5.22 0.0000 50.21% 0.08 100.00 98.36 97.66 98.35 100.00 100.00 92.50 95.50
19 KOLKATA 100.0
TATA 100.00 0.00 Nil 0 NA NA NA 0.00 100.00 Nil 0 100.00 94.00 94.00 86.00 86.00
100.0
BSNL 99.42 4.20 92.00 3501 10.50 NA 54.00% 0.10 100.00 95.00 0 54.00 100.00 100.00 100.00 100.00
100.0
TATA 75.12 3.70 98.71 0 7.08 0.0020 59.00% 0.78 NA 85.68 0 98.99 100.00 100.00 67.00 72.00
100.0
20 MUMBAI BHARTI 91.09 2.88 92.40 51 3.30 0.0004 55.76% 0.30 97.49 80.70 0 92.03 NA NA 71.32 80.63
RELIANCE 16.83 0.85 100.00 4 4.84 0.0000 54.66% 0.07 100.00 97.26 96.93 98.31 100.00 100.00 92.50 95.50
MTNL 62.42 8.97 82.66 207796 19.28 0.0002 56.49% 0.07 100.00 31.05 55.45 58.49 98.67 100.00 87.22 90.54
21 NE-I BSNL 54.57 5.70 88.00 1876 30.40 NA 58.00% 0.05 100.00 63.00 77.00 93.00 NA NA NA NA
100.0
22 NE-II
BSNL 96.88 4.20 90.00 1027 14.60 NA 61.00% 0.05 100.00 100.00 0 97.00 87.77 98.83 89.00 98.00
BSNL 81.05 5.60 92.00 440 8.00 NA 81.00% 0.09 100.00 98.00 NA NA NA NA NA NA
23 ORISSA
RELIANCE 30.16 NA NA NA NA 0.0040 45.30% 0.39 100.00 Nil Nil Nil 100.00 100.00 92.50 95.50
BSNL 58.46 6.90 93.00 7683 7.10 NA 64.00% 0.04 100.00 96.00 95.00 98.00 100.00 100.00 91.00 92.33
24 UP-E BHARTI 92.81 7.59 91.57 15 12.00 0.0186 44.86% 2.21 23.00 22.66 90.34 64.72 NA NA 88.00 93.00
RELIANCE 54.99 3.33 100.00 3 3.46 0.0000 44.60% 0.04 100.00 100.00 98.03 98.21 100.00 100.00 92.50 95.50
BSNL 100.00 8.20 91.00 0 8.20 NA 61.00% NA 100.00 100.00 99.00 96.00 100.00 100.00 91.00 92.33
25 UP-W BHARTI 86.18 8.01 86.94 130 7.40 0.0016 48.00% 0.59 95.00 66.43 23.09 71.50 NA NA 87.82 92.66
RELIANCE 57.78 NA NA NA NA 0.1400 41.66% 0.00 100.00 Nil Nil 100.00 100.00 100.00 92.50 95.50
UTTRANCHA
26
L BSNL 90.71 7.90 94.00 2 7.20 NA 64.00% 0.04 100.00 96.00 97.00 98.00 31.00 81.00 88.33 100.00
100.0
WEST BSNL 20.36 7.70 85.00 565 20.10 NA 66.00% 0.04 100.00 100.00 0 100.00 88.87 92.43 NA NA
27
BENGAL
RELIANCE 34.35 NA NA NA NA 1.2100 NA 0.00 100.00 Nil Nil 100.00 100.00 100.00 92.50 95.50

Operator not meeting the prescribed benchmark NA = Data not available

74
 Annex 5.2

Quality of Service Performance for Cellular Mobile Services

Parameters
(A) Network Performance (B) Customer help lines (C) Billing Complaints
(i) (ii) (iii) (iv) (v) (vi) (i) (i) (ii) (iii)
Accumu Call Set-up Service Blocked Call Rate Call %age of Response time to the customer for assistance Complaints % of Period of all
lated Success Access Drop connection per 100 complaints refunds/
down Rate Delay Rate s with good bills issued resolved payment due to
time of (within voice within 4 customers from
commu licensees quality weeks the date of
nity own resolution of
isolation network) complaints as
Service in (ii) above
Sr. No.
Providers Benchmarks
<24 hrs >95% Between 9 (I) SDCCH / Paging (ii) TCH Congestion <2% <3% >95% (I) %age of (I) %age of (I) %age of (I) %age of <0.1% 100% <4 weeks
to 20 Channel Congestion <1% calls calls calls calls
seconds answered answered answered answered by
depending Month - 1 Month - Month - Month - Month - 2 Month - 3 (electronically (electronically by operator operator
upon 2 3 1 ) ) (voice to (voice to
number of within 20 within 40 voice); voice);
paging seconds = seconds = within 60 within 90
attempts 80%, 95% seconds = seconds =
(Average of 80%, 95%,
100 calls =
<15 sec)
'A' Circle
I Maharashtra
1 Hutch Essar 1.57 99.94% 14.05 0.77% 0.75% 0.75% 1.19% 1.30% 1.31% 1.20% 98.67% 100.00% 100.00% 100.00% 100.00% 0.047% 100.00% 15 days
2 IDEA Cellular 3.15 98.62% 9.41 0.57% 0.64% 0.60% 0.82% 0.98% 0.86% 1.30% 99.03% 99.13% 99.13% 81.00% 95.00% 0.245% 100.00% 30 days
3 BSNL 0.00 97.48% 8.24 0.70% 0.80% 0.70% 1.30% 1.30% 1.40% 1.43% 96.67% 100.00% 100.00% 99.78% 99.82% 0.022% 100.00% 30 days
Bharti Airtel
4 Limited 22.20 99.16% 9.57 0.89% 0.37% 0.34% 0.97% 0.93% 0.84% 1.00% 95.89% 99.93% 99.98% 96.78% 98.78% 0.100% 100.00% 30 days
Reliance
5 Comm 0.50 99.58% 4.09 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.91% 99.21% 99.50% 99.50% 86.90% 91.79% 0.080% 100.00% 30 days
Tata
6 Teleservices 13.75 98.05% 13.00 0.00% 0.00% 0.00% 0.46% 0.00% 0.00% 0.56% 96.57% 100.00% 100.00% 92.00% 95.00% 0.300% 100.00% NA
ii Gujarat
7 Hutch Essar 14.55 98.22% 9.66 0.19% 0.14% 0.11% 0.96% 0.90% 0.67% 1.02% 97.94% 100.00% 100.00% 87.49% 96.69% 0.082% 100.00% 15 days

75
8 IDEA Cellular 2.46 99.02% 13.32 0.94% 0.93% 0.94% 0.51% 0.62% 0.38% 1.80% 97.57% 82.00% 95.00% 85.00% 97.00% 0.052% 100.00% 30 days
9 BSNL 0.00 99.30% 2.30 0.60% 0.70% 0.50% 1.70% 1.70% 1.60% 0.99% 95.00% 100.00% 100.00% 81.00% 95.00% 0.070% 100.00% 30 days
Bharti Airtel
10 Limited 0.00 95.33% 11.70 0.24% 0.22% 0.50% 0.15% 0.18% 0.23% 1.16% 98.51% 99.94% 99.98% 95.66% 98.19% 0.120% 100.00% 30 days
Reliance
11 Comm 0.49 99.54% 4.07 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.85% 99.15% 99.50% 99.50% 86.90% 91.79% 0.070% 100.00% 30 days
Tata
12 Teleservices 7.14 98.74% 5.16 0.00% 0.00% 0.00% 0.02% 0.04% 0.04% 0.42% 97.69% 100.00% 100.00% 91.00% 98.00% 0.200% 100.00% 30 days
Andhara
iii Pradesh
13 IDEA Cellular 0.37 99.98% 7.00 0.23% 0.23% 0.23% 1.18% 1.18% 1.19% 0.62% 99.45% 100.00% 100.00% 80.30% 95.00% 0.040% 100.00% 30 days
Bharti Airtel
14 Limited 22.35 97.50% 12.00 0.83% 0.71% 1.00% 1.17% 1.40% 1.56% 0.79% 99.27% 98.00% 99.00% 94.00% 95.00% 0.010% 100.00% 30 days
15 BSNL 12.32 97.60% 6.91 0.50% 0.20% 0.50% 2.50% 2.90% 2.50% 1.28% 98.43% 100.00% 100.00% 34.00% 40.00% 1.000% 100.00% 30 days
16 Hutch Essar 20.00 99.79% 9.00 0.29% 0.27% 0.18% 0.35% 0.20% 0.27% 1.53% 98.00% 100.00% 100.00% 96.73% 98.30% 0.051% 100.00% 30 days
Reliance
17 Comm 0.41 99.58% 4.13 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.65% 99.88% 99.50% 99.50% 86.90% 91.79% 0.070% 100.00% 30 days
Tata
18 Teleservices 2.53 98.26% 6.26 0.00% 0.00% 0.00% 0.18% 0.21% 0.21% 0.52% 96.02% 100.00% 100.00% 74.00% 81.00% 0.100% 100.00% 30 days
iv Karnataka
Bharti Airtel
19 Limited 11.80 98.74% 5.02 0.98% 0.81% 0.93% 1.25% 1.27% 1.25% 1.42% 96.20% 98.27% 98.28% 88.48% 91.90% 0.010% 100.00% 30 days
Spice
20 Comm. 20.09 98.74% 8.40 NA 0.64% 0.64% NA 1.94% 1.21% 1.31% 99.14% 100.00% 100.00% 94.00% 99.81% 0.018% 100.00% 07 days
21 BSNL 5.57 97.06% 4.69 0.60% 0.70% 0.80% 1.60% 1.50% 1.60% 0.90% 98.07% 99.69% 100.00% 66.67% 73.67% 0.050% 100.00% 07 days
22 Hutch Essar 22.61 98.31% 10.28 0.15% 0.14% 0.13% 1.67% 1.68% 1.65% 1.63% 98.37% 100.00% 100.00% 96.67% 98.33% 0.042% 100.00% 15 days
23 Reliance
Comm 0.49 99.41% 3.97 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.64% 99.00% 99.50% 99.50% 86.90% 91.79% 0.070% 100.00% 30 days
24 Tata
Teleservices 22.20 97.29% 3.00 0.00% 0.00% 0.00% 0.69% 0.35% 0.35% 0.93% 97.24% 100.00% 100.00% 97.00% 98.00% 0.100% 100.00% 30 days
v Tamil Nadu
25 Hutch Essar 20.52 99.59% 11.62 0.28% 0.31% 0.33% 1.78% 1.80% 1.85% 1.03% 99.75% 99.99% 99.99% 100.00% 100.00% 0.050% 100.00% 15 days
100.00
26 Aircel 0.10 % 23.00 0.16% 0.10% 0.19% 1.88% 1.64% 1.85% 0.84% 89.20% NA NA NA NA 0.020% 100.00% 01 day
27 BSNL 0.00 95.24% 9.45 0.90% 0.90% 0.80% 1.90% 2.00% 2.00% 1.10% 96.00% 100.00% 100.00% 91.00% 96.00% 0.000% 100.00% Nil
Bharti Airtel
28 Limited 0.00 99.51% 4.26 0.30% 0.16% 0.28% 0.27% 0.18% 0.09% 1.42% 95.61% 99.95% 100.00% 95.00% 95.00% 0.080% 100.00% 30 days
29 Reliance 0.44 99.56% 4.44 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.92% 99.61% 99.50% 99.50% 86.90% 91.79% 0.070% 100.00% 30 days

76
 Comm
Tata
30 Teleservices 6.30 99.53% 10.77 0.00% 0.00% 0.00% 0.76% 0.34% 0.34% 0.87% 96.45% 100.00% 100.00% 95.00% 97.00% 0.100% 100.00% 30 days
B' Circle
vi Kerala
31 IDEA Cellular 21.57 99.78% 13.87 0.46% 0.48% 0.49% 1.16% 2.22% 1.44% 0.77% 99.03% 96.00% 99.00% 90.00% 94.00% 0.180% 100.00% 30 days
32 Hutch Essar 15.10 96.99% 14.27 0.97% 0.98% 0.79% 1.98% 1.98% 0.42% 1.58% 98.89% 100.00% 100.00% 90.04% 99.99% 0.081% 100.00% 15 days
33 BSNL 21.29 99.03% 4.26 0.60% 0.20% 0.20% 1.60% 2.20% 1.70% 1.47% 98.26% 99.33% 99.67% 80.42% 86.17% 0.000% 100.00% 30 days
Bharti Airtel
34 Limited 14.00 99.45% 12.83 0.09% 0.11% 0.21% 0.14% 0.87% 0.33% 1.57% 98.36% 100.00% 100.00% 99.51% 99.76% 0.050% 100.00% 30 days
Tata
35 Teleservices 0.00 99.93% 17.66 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.57% 96.00% 100.00% 100.00% 98.00% 98.00% 0.100% 100.00% 30 days
Reliance
36 Comm 0.19 99.40% 4.07 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.76% 99.90% 99.50% 99.50% 86.90% 91.79% 0.080% 100.00% 30 days
vii Punjab
Spice
37 Comm. 5.70 97.45% 10.55 0.26% 0.25% 0.24% 1.65% 1.67% 1.59% 1.37% 96.80% 100.00% 100.00% 94.00% 96.00% 0.034% 100.00% 07 days
HFCL -
38 CDMA 3.11 97.69% 13.10 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.63% 98.78% 100.00% 100.00% 97.00% 97.00% 0.000% 100.00% NA
Bharti Airtel
39 Limited 4.10 99.13% 3.15 0.26% 0.70% 0.16% 0.31% 0.14% 0.05% 1.89% 99.70% 98.73% 99.99% 97.91% 98.99% 0.090% 100.00% 30 days
40 Hutch Essar 2.00 99.31% 10.00 0.09% 0.08% 0.06% 0.10% 0.09% 0.10% 1.45% 98.91% 98.99% 99.12% 95.12% 98.72% 0.027% 100.00% 15 days
100.00
41 BSNL 2.03 98.80% 3.70 0.10% 0.20% 0.20% 0.40% 1.80% 0.60% 1.47% % 96.70% 97.60% 93.30% 97.30% 0.050% 100.00% 30 days
Reliance
42 Comm 0.13 99.66% 4.20 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.89% 99.55% 99.50% 99.50% 86.90% 91.79% 0.070% 100.00% 30 days
Tata
43 Teleservices 0.00 98.41% 8.00 0.00% 0.00% 0.00% 0.00% 0.02% 0.02% 0.72% 98.39% 100.00% 100.00% 87.00% 90.00% 0.200% 100.00% 30 days
viii Haryana
44 IDEA Cellular 6.00 99.97% 10.13 0.80% 0.50% 0.60% 1.26% 1.15% 0.90% 0.71% 99.31% 100.00% 100.00% 95.00% 98.00% 0.067% 100.00% 30 days
45 Hutch Essar 3.59 99.94% 10.00 0.11% 0.09% 0.06% 1.93% 1.94% 1.31% 1.95% 95.52% 100.00% 100.00% 85.20% 97.04% 0.089% 100.00% 15 days
46 BSNL 1.49 97.40% 4.10 0.20% 0.50% 0.50% 1.60% 1.80% 1.80% 2.60% 96.80% 100.00% 100.00% 80.00% 95.00% 0.010% 100.00% 30 days
Bharti Airtel
47 Limited 20.30 99.20% 2.90 0.22% 0.56% 0.14% 0.77% 0.18% 0.16% 1.53% 98.42% 98.00% 98.00% 92.00% 95.00% 0.090% 100.00% 30 days
Reliance
48 Comm 1.11 99.29% 4.52 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.91% 99.91% 99.50% 99.50% 86.90% 91.79% 0.070% 100.00% 30 days
Tata
49 Teleservices 8.46 99.96% 8.00 0.00% 0.00% 0.00% 0.50% 0.10% 0.10% 1.04% 97.55% 100.00% 100.00% 86.00% 89.00% 0.100% 100.00% 30 days

77
ix UP - W
50 Hutch Essar 0.00 99.85% 9.50 0.46% 0.66% 0.51% 0.64% 0.60% 0.50% 1.98% 96.00% 99.23% 99.23% 96.94% 98.99% 0.075% 100.00% 15 days
51 IDEA Cellular 8.58 99.66% 11.20 0.95% 0.83% 0.88% 1.93% 1.87% 1.86% 1.49% 97.20% 100.00% 100.00% 90.00% 95.00% 0.059% 100.00% 30 days
52 BSNL 0.00 99.00% 14.00 0.80% 0.90% 0.80% 1.40% 1.90% 1.30% 2.90% 98.00% 100.00% 100.00% 90.00% 98.00% 0.000% NA NA
Bharti Airtel
53 Limited 21.60 99.10% 8.40 0.38% 0.57% 0.87% 0.91% 0.59% 1.30% 1.57% 96.13% 99.67% 99.74% 95.68% 96.72% 0.100% 100.00% 30 days
Reliance
54 Comm 0.14 99.56% 4.23 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.83% 99.00% 99.50% 99.50% 86.90% 91.79% 0.080% 100.00% 30 days
Tata
55 Teleservices 12.19 97.30% 13.77 0.00% 0.00% 0.00% 0.00% 0.42% 0.42% 1.41% 99.08% 100.00% 100.00% 88.00% 92.00% 0.100% 100.00% 30 days
x UP -E
Bharti Airtel
56 Limited 8.00 99.50% 6.39 0.15% 0.23% 0.27% 0.57% 0.48% 0.45% 1.91% 95.17% 99.71% 99.99% 95.01% 96.06% 0.210% 100.00% 30 days
57 Hutch Essar 0.00 96.82% 9.00 NA NA 0.38% NA NA 1.58% 2.14% 96.61% 99.99% 99.99% 81.86% 95.09% 0.001% 100.00% 15 days
58 IDEA Cellular 0.00 98.40% 12.00 NA 0.52% 0.52% NA 0.53% 1.95% 0.37% 99.00% NA NA 90.00% 95.00% 1.400% 100.00% 30 days
59 BSNL 19.00 97.00% 14.00 0.90% 0.80% 0.80% 1.90% 1.80% 1.70% 2.60% 97.00% 84.00% 98.00% 85.00% 96.00% 0.100% 100.00% 30 days
Reliance
60 Comm 0.71 99.52% 4.35 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.94% 98.55% 99.50% 99.50% 86.90% 91.79% 0.050% 100.00% 30 days
Tata
61 Teleservices 3.50 99.76% 9.29 0.00% 0.00% 0.00% 0.00% 0.09% 0.09% 0.19% 98.65% 100.00% 100.00% 91.00% 93.00% 0.200% 100.00% 30 days
xi Rajasthan
62 Hutch Essar 23.16 97.33% 9.81 0.94% 0.89% 0.79% 1.89% 1.78% 1.67% 2.54% 96.77% 98.03% 98.18% 86.25% 97.09% 0.096% 100.00% 15 days
63 BSNL 22.14 97.50% 6.30 0.30% 0.30% 0.40% 1.60% 1.70% 1.60% 2.50% 97.20% 99.70% 100.00% 85.30% 96.30% 0.080% 100.00% 30 days
64 IDEA Cellular 22.10 98.42% 6.43 NA 0.23% 0.91% NA 1.18% 1.54% 2.12% 98.11% NA NA 87.00% 92.00% NA NA NA
Bharti Airtel
65 Limited 23.20 98.16% 9.00 1.03% 0.67% 0.69% 1.95% 1.60% 1.70% 1.30% 98.31% 99.98% 99.99% 95.75% 97.22% 0.050% 100.00% 30 days
Reliance
66 Comm 0.60 99.52% 4.16 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.90% 98.95% 99.50% 99.50% 86.90% 91.79% 0.060% 100.00% 30 days
Tata
67 Teleservices 8.13 98.10% 4.00 0.00% 0.00% 0.00% 0.53% 0.01% 0.01% 0.89% 97.30% 100.00% 100.00% 92.00% 96.00% 0.100% 100.00% 30 days
Shyam
68 Telelink Ltd 6.27 98.90% 6.00 NA NA 0.87% NA NA 1.90% 0.87% 97.00% NA NA 86.00% NA 0.090% 100.00% NA
Madhya
xii Pradesh
69 IDEA Cellular 18.36 98.35% 0.62 0.66% 0.66% 1.58% 1.45% 1.41% 8.18% 1.20% 99.10% 100.00% 100.00% 98.53% 99.44% 0.014% 100.00% 30 days
Reliance 100.00 11.81
70 Telecom 18.18 % 7.66 0.40% 0.66% 0.21% % 9.73% 5.34% 1.56% 97.03% NA NA 100.00% 100.00% 0.010% 100.00% 1 day
71 BSNL 6.90 97.86% 9.80 0.30% 0.30% 0.30% 0.90% 0.90% 1.10% 1.88% 97.27% 100.00% 100.00% 99.89% 99.27% 0.010% 100.00% 21 days

78
 Bharti Airtel
72 Limited 22.60 96.99% 12.72 0.43% 0.69% 0.64% 1.73% 1.79% 1.01% 1.39% 96.40% 100.00% 100.00% 98.73% 99.31% 0.010% 100.00% 30 days
Reliance
73 Comm 0.57 99.57% 4.19 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.97% 99.38% 99.50% 99.50% 86.90% 91.79% 0.080% 100.00% 30 days
Tata
74 Teleservices 1.00 98.11% 4.43 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.82% 99.07% 100.00% 100.00% 94.00% 99.00% 0.170% 100.00% 30 days
xiii West Bengal
Bharti Airtel 100.00
75 Limited 0.00 95.56% 9.00 3.15% 2.21% 2.30% 1.11% 1.95% 1.44% 1.75% % 89.99% 93.45% 86.00% 88.00% 0.120% 100.00% 30 days
Reliance 34.67
76 Telecom 23.56 98.83% 8.59 1.50% 1.50% 0.92% % 20.83% 10.90% 1.90% 98.15% NA NA 100.00% 100.00% 0.000% 100.00% 01 day
77 BSNL 0.00 98.40% 5.94 0.80% 0.80% 0.80% 1.70% 1.60% 1.70% 2.55% 98.75% 91.00% 98.00% 82.00% 96.00% 0.050% 100.00% 7 days
Tata
78 Teleservices 21.13 97.75% 14.03 0.00% 0.00% 0.00% 0.58% 0.70% 0.70% 1.32% 98.57% 94.00% 94.00% 82.00% 82.00% 0.100% 100.00% 30 days
Reliance
79 Comm 0.90 99.59% 4.11 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 1.19% 98.58% 99.50% 99.50% 86.90% 91.79% 0.050% 100.00% 30 days
80 Hutch Essar 0.00 99.97% 14.50 0.72% 0.68% 0.48% 0.86% 0.84% 0.76% 0.82% 96.00% 100.00% 100.00% 93.67% 98.76% 0.087% 100.00% 15 days
81 Dishnet 0.00 97.88% 8.00 0.97% 0.98% 0.95% 0.83% 0.98% 0.97% 0.67% 99.67% 88.00% NA 97.00% NA 0.070% 100.00% 30 days
C' Circle
Himachal
xiv Pradesh
Bharti Airtel
82 Limited 6.90 98.93% 3.07 0.25% 0.43% 0.16% 1.41% 0.15% 0.12% 1.83% 97.78% 98.30% 98.40% 99.50% 99.90% 0.020% 100.00% 30 days
83 IDEA Cellular 0.00 99.42% 9.80 0.03% 0.02% 0.20% 0.20% 0.97% 1.07% 1.36% 98.20% NA NA 95.00% 99.00% NA NA NA
Reliance
84 Telecom 7.25 98.30% 8.01 1.01% 1.00% 1.01% 7.18% 5.00% 4.37% 2.44% 96.45% NA NA 98.00% 100.00% Nil NA NA
85 BSNL 2.80 97.40% 5.60 0.70% 0.80% 0.60% 1.70% 1.80% 1.90% 2.00% 97.30% 99.20% 99.40% 80.40% 95.20% 0.000% NA NA
Reliance
86 Comm 0.77 99.15% 4.15 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.81% 99.33% 99.50% 99.50% 86.90% 91.79% 0.020% 100.00% 30 days
Tata
87 Teleservices 3.40 98.34% 12.00 0.00% 0.00% 0.00% 0.02% 0.02% 0.02% 0.84% 97.47% 100.00% 100.00% 92.00% 93.00% 0.100% 100.00% 30 days
xv Bihar
Reliance 17.47
88 Telecom 18.47 98.00% 7.91 1.71% 4.89% 0.98% % 15.88% 5.67% 1.73% 93.79% NA NA 80.00% 95.00% 0.000% NA NA
89 BSNL 21.00 98.00% 10.50 0.80% 0.80% 0.70% 1.40% 1.50% 1.50% 1.50% 98.50% 88.00% 96.00% 88.00% 96.00% 0.050% 100.00% 30 days
Reliance
90 Comm 0.71 99.64% 4.31 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.79% 99.05% 99.50% 99.50% 86.90% 91.79% 0.050% 100.00% 30 days
91 Bharti Airtel 9.25 98.20% 13.00 7.55% 3.79% 3.91% 4.79% 2.22% 1.58% 1.90% 98.23% 93.70% 98.99% 92.20% 93.97% 0.070% 100.00% 30 days

79
 Limited
Tata
92 Teleservices 23.00 96.58% 12.53 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.65% 96.15% 95.00% 95.00% 84.00% 84.00% 0.100% 100.00% 30 days
xvi Orissa
Reliance 19.33
93 Telecom 6.01 99.17% 7.31 1.15% 0.66% 0.21% % 8.10% 2.78% 2.14% 99.06% NA NA 95.67% 100.00% 0.000% 100.00% NA
94 BSNL 6.00 98.00% 11.00 1.00% 1.00% 0.90% 1.90% 2.00% 1.90% 1.86% 97.00% 97.00% 98.00% 96.00% 99.00% 0.030% 100.00% Nil
Bharti Airtel
95 Limited 0.00 98.10% 9.00 2.98% 1.99% 0.99% 1.57% 1.06% 1.15% 0.96% 96.80% 96.80% 100.00% 95.28% 97.41% 0.040% 100.00% 30 days
Reliance
96 Comm 0.50 99.73% 4.42 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.88% 99.68% 99.50% 99.50% 86.90% 91.79% 0.090% 100.00% 30 days
Tata
97 Teleservices 0.00 97.68% 13.00 0.00% 0.00% 0.00% 0.51% 0.42% 0.42% 1.12% 97.81% 95.00% 95.00% 83.00% 83.00% 0.100% 100.00% 30 days
98 Dishnet 0.00 98.51% 8.00 0.98% 0.99% 0.99% 0.99% 0.99% 0.99% 0.75% 99.70% 94.00% NA 92.00% NA 0.000% 100.00% NA
xvii Assam
Bharti Airtel
99 Limited 2.06 96.80% 8.00 0.96% 0.66% 0.66% 0.91% 0.88% 0.90% 0.88% 96.00% 100.00% 100.00% 83.00% 97.00% 0.010% 100.00% 30 days
100 BSNL 3.25 98.00% 13.00 0.50% 0.90% 0.80% 1.80% 1.80% 1.80% 2.80% 98.00% 98.00% 100.00% 81.00% 95.00% 0.010% 100.00% 30 days
Reliance
101 Telecom 12.80 96.70% 7.54 0.97% 0.46% 0.61% 4.70% 4.14% 3.63% 0.81% 95.10% NA NA 80.00% 95.00% 0.020% 100.00% NA
102 Dishnet 0.00 98.19% 8.00 0.77% 0.80% 0.66% 0.75% 0.83% 0.75% 0.67% 99.75% 96.00% NA 97.00% NA 0.010% 100.00% 30 days
xviii J&K
103 BSNL 0.00 98.00% 10.00 0.80% 0.90% 0.80% 1.80% 1.80% 1.80% 1.30% 98.00% 82.00% 95.00% 80.50% 96.00% 0.050% 100.00% 27 days
Bharti Airtel
104 Limited 14.50 98.70% 3.00 0.93% 0.35% 0.60% 0.48% 0.37% 0.73% 1.68% 96.82% 99.99% 100.00% 95.87% 97.85% 0.070% 100.00% 30 days
105 Dishnet 0.00 97.61% 8.00 0.96% 0.80% 0.95% 0.99% 0.98% 1.00% 0.77% 99.80% 100.00% 100.00% 98.00% NA 0.080% 100.00% 30 days
xix NE
106 BSNL 13.00 96.00% 13.00 0.40% 0.50% 0.80% 1.50% 1.40% 1.50% 2.00% 96.00% 84.00% 95.00% 86.00% 96.00% 0.000% 100.00% 30 days
Bharti Airtel
107 Limited 2.40 97.13% 8.00 0.91% 0.73% 0.93% 0.72% 0.72% 0.92% 1.20% 97.30% 98.00% 100.00% 100.00% 100.00% 0.010% 100.00% 30 days
Reliance
108 Telecom 0.00 98.00% 7.73 1.67% 1.00% 3.08% 7.30% 6.79% 7.79% 1.64% 96.92% NA NA 80.00% 95.00% 0.030% 100.00% NA
109 Dishnet 0.00 97.95% 8.00 0.77% 0.82% 0.82% 0.84% 0.88% 0.79% 0.65% 99.30% 100.00% 100.00% 100.00% 100.00% 0.000% 100.00% NA
METRO
xx Delhi
Bharti Airtel
110 Limited 0.00 98.74% 13.70 0.31% 0.39% 0.28% 0.05% 0.08% 0.05% 1.29% 98.32% 99.98% 99.99% 95.99% 97.36% 0.080% 100.00% 30 days
111 Hutch Essar 0.00 99.00% 8.04 0.01% 0.01% 0.01% 0.03% 0.03% 0.03% 1.19% 97.59% 99.71% 99.81% 78.77% 90.91% 0.070% 100.00% 15 days

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112 MTNL 0.00 95.50% 13.00 NA 1.63% 1.71% NA 1.53% 1.43% 2.00% 96.09% 99.00% 99.00% 91.80% 94.40% 0.090% 100.00% 30 days
113 IDEA Cellular 0.00 98.98% 8.00 0.58% 0.88% 0.71% 1.91% 1.86% 1.79% 0.70% 97.10% 100.00% 100.00% 92.00% 97.00% 0.004% 100.00% 30 days
Tata
114 Teleservices 0.00 98.10% 10.39 0.00% 0.00% 0.00% 0.15% 0.05% 0.05% 0.63% 96.01% 100.00% 100.00% 86.00% 90.00% 0.200% 100.00% 30 days
Reliance
115 Comm 0.00 99.78% 4.25 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.54% 99.09% 99.50% 99.50% 86.90% 91.79% 0.060% 100.00% 30 days
xxi Mumbai
116 BPL Mobile 1.52 99.36% 11.03 0.87% 0.33% 0.46% 3.13% 3.54% 3.22% 1.58% 98.94% 99.04% NA 86.26% 89.77% 0.090% 100.00% 40 days
117 Hutch Essar 0.00 98.10% 10.00 0.63% 0.80% 0.83% 1.47% 1.87% 1.57% 1.87% 95.58% 99.80% 99.76% 93.24% 97.40% 0.018% 100.00% 15 days
118 MTNL 0.00 96.38% 10.00 0.85% 0.88% 0.91% 1.79% 1.89% 1.91% 1.86% 96.19% 83.00% 97.00% 84.00% 97.00% 0.048% 100.00% 30 days
Bharti Airtel
119 Limited 0.00 99.24% 2.90 0.36% 0.26% 0.43% 0.82% 0.72% 0.77% 1.10% 95.03% 99.97% 99.99% 96.86% 98.57% 0.020% 100.00% 30 days
Reliance
120 Comm 0.00 99.50% 3.88 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.76% 99.43% 99.50% 99.50% 86.90% 91.79% 0.080% 100.00% 30 days
Tata
121 Teleservices 14.53 98.49% 13.00 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.32% 95.89% 100.00% 100.00% 67.33% 72.33% 0.480% 97.96% NA
xxii Chennai
Aircel
122 Cellular Ltd 0.00 98.40% 13.50 1.00% 0.90% 0.30% 2.00% 1.90% 2.00% 0.77% 95.00% 95.00% 100.00% 84.00% 100.00% 0.100% 100.00% 30 days
Bharti Airtel
123 Limited 0.00 98.76% 14.44 0.23% 0.20% 0.25% 0.30% 0.41% 0.15% 0.52% 95.21% 99.96% 99.99% 92.00% 98.00% 0.090% 100.00% 30 days
124 Hutch Essar 0.00 99.80% 11.11 0.03% 0.05% 0.06% 0.92% 0.99% 1.01% 0.95% 99.50% 100.00% 100.00% 98.82% 99.27% 0.023% 100.00% 15 days
100.00
125 BSNL 0.00 98.70% 10.00 0.10% 0.20% 0.20% 1.10% 1.50% 1.20% 0.90% % 100.00% 100.00% 73.00% 80.00% 0.010% 100.00% 30 days
Reliance
126 Comm 0.00 99.64% 3.85 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.49% 99.51% 99.50% 99.50% 86.90% 91.79% 0.060% 100.00% 30 days
Tata
127 Teleservices 0.00 99.69% 13.17 0.00% 0.00% 0.00% 0.02% 0.00% 0.00% 0.67% 96.19% 100.00% 100.00% 95.00% 97.00% 0.100% 100.00% 30 days
xxiii Kolkatta
Bharti Airtel
128 Limited 0.70 96.31% 9.00 0.20% 0.25% 0.32% 0.30% 0.29% 0.29% 1.00% 96.76% 93.34% 94.87% 85.49% 87.83% 0.010% 100.00% 30 days
129 Hutch Essar 0.00 99.87% 14.50 0.41% 0.38% 0.42% 0.52% 1.16% 1.44% 0.85% 97.83% 100.00% 100.00% 87.00% 97.76% 0.079% 100.00% 15 days
130 BSNL 0.00 96.60% 11.10 0.40% 0.70% 0.70% 1.70% 1.90% 1.70% 0.20% 98.70% 95.00% 99.00% 64.00% 78.00% 0.040% 100.00% 30 days
Reliable
131 Internet. Ser. 0.00 99.33% 8.17 0.60% 0.80% 0.30% 2.80% 2.10% 0.40% 1.22% 98.40% NA 94.30% 98.80% NA 0.000% NA NA
Tata
132 Teleservices 17.00 97.30% 8.73 0.00% 0.00% 0.00% 0.14% 0.07% 0.07% 0.63% 96.71% 94.00% 94.00% 87.00% 87.00% 0.100% 100.00% 30 days
133 Reliance 0.00 99.52% 3.86 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.59% 99.32% 99.50% 99.50% 86.90% 91.79% 0.070% 100.00% 30 days

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Comm
Service Providers not meeting the benchmarks NA=Data not available N/Ap = Not Applicable

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 Annex 5.3

Quality of Service Performance for ISPs

Mean time to
Access Access Access
Restore of
Service Probability Probability Probability
S. Name of the Service Time to ISP Node Grade of faults resulting
Activation in 1st in 2nd in 3rd
No. Provider Access unavailability Service (QoS) as per
time attempt attempt attempt
subscriber
(in %) (in %) (in %)
complaints
TRAI Benchmarks 6 hrs 30 sec 80 90 99 30 min 1 : 100 3 days

Bharat Sanchar 15-30

1 0-4 hrs 90 95 100 Nil 1:100 0-4 hrs
Nigam Ltd. sec

Delhi Online 30 sec 99.69 99.99 N.R. 0.01 5 min

2 MTNL
Mumbai Immediate 26 sec 100 N.R. 0.005 15 min

3 Sify Ltd. 3 mins 30 sec 90 95 99 20 min 0.005 4 hrs

Bharti Airtel Ltd.
5 min 30-35
4 (Bharti Televentures 99.8 100 100 Nil 1:100 2 hrs
(online) sec
Ltd.)
Reliance
5 Communications Online <25 sec 98 100 N.R. N.R. <45 mins
Infrastructure Ltd.
Not provided
6 VSNL 2-4 hrs 30 sec 80 90 99 Nil 10-15 min
by BSO
YOU Telecom India
2 min Not provided
7 Pvt. Ltd. (BG 20 sec 98 99 100 Nil 28 hrs
(Online) by BSO
Broadband)
Hathway Cable &
8 - - - - - - - -
Datacom Pvt. Ltd.*
20-25
9 Data Infosys 2-3 min 95 97 99 30 min 1:100 15 min
sec
HCL Infinet Ltd.
10 4 min 26 sec 99.4 99.2 99.5 26 min 1:200 17-19 hrs
Asianet Satellite
11 Immediate 10 sec 98 99 100 <1 Hr 1 in 500 2:05 Hrs
Communications Ltd.
12 HFCL Infotel Ltd. N.R. 30 sec 98.2 99.2 100 - 0.85 in 100 6.2 min

13 IceNet.Net.Ltd. 2 hrs 20 sec 85 95 100 Nil 1:100 1 hr

Tata Teleservices
14 (Maharashtra) Ltd. - 25 sec 99 Nil Nil N.R. 1:1000 1 hr
(Hughes Telecom)
Shyam Internet
15 5 min 20 sec 98.5 99.5 99.99 15 min 1% 1.5 hrs
Services Pvt. Ltd.
16 Fascel Ltd.* - - - - - - - -
Hughes Escorts
17 - - - - - - - 148.5 min
Communications Ltd.*
WWW 20-35
18 4-5 mins 87 96 99 190 min N.R. 10-15 min
Communications Ltd. sec
19 Spectra Net Ltd.* - - - - - - - 3 hrs
Broadband Pacenet
20 - - - - - - - 3 hrs
(I) Pvt. Ltd.*

NOTE:
*are not providing Internet Access on Dial Up. The Internet Access is provided through Cable TV/OFC (Hathway Cable & Data Pvt.
Ltd.), Mobile via WAP setup (Fascal Ltd), on VSAT (Hughes Escorts), OFC (Spectra Net Ltd), and Cable TV (Broadband Pacenet (I) Pvt.
Ltd.These ISPs have been included in Top 20 on the basis of Total Number of Subscribers.

N.R. : Not Reported

The parameters, which are below the benchmarks, are indicated in the bold and shaded. Information regarding QoS
of ISP has been received from all top 20 ISPs. It is observed that most of the ISPs are able to meet the benchmarks, barring
one or two cases.

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