Job Specifications and Description

Job Title: General Manager

Reports to: Other partners
Supervises: Deputy Manager
General Description:
The general manager is responsible for reporting to the other partners regarding the
development and performance of the venture. He/She is at the top of the organizational
structure and is obligated to strategize and organize activities for the business as a whole.
Also, he/she is responsible for making short - term and long term decisions in line with the
companys endeavours. In addition, he/she must ensure that companys vision and mission as
well as its goals and objectives are attained.
He/She must make sure that all guests would feel comfortable and are given receptive,
pleasant and courteous service at all times. It is also the General Managers responsibility to
manage budgets and financial plans as well as controlling the business expenses. Even with
the existence of the Sales and Operations manager, the General Managers must regularly
check and oversee the performance of the employees. Also, he/she is the official signatory of
the Pangaea bank account and is sanctioned to withdraw cash or deposit significant amount of
cash to the said account.
In the continuing operations of the business and in the case that the original General
Manager is replaced, the succeeding manager must have a thorough understanding of
business management, accounting and finance. He/She must have proficient experience in the
field of business.
Specific Duties and Responsibilities

The General Manager is expected to accomplish the following duties and

responsibilities:

Consult from the Operations Manager with regard to the work done by the different

departments.
Prepare required paperwork, including forms, report and schedules in an organized

and appropriate manner.

Understand all policies, procedures, standards, specifications, guidelines and training

programs so as to efficiently manage the venture.

Make verdicts with respect to companys problems and troubleshooting subsequent

complications.
Authorize purchases requested by the sales and operations manager.
Hold timely periodic meetings for all department heads to discuss matters in relation

to plans, stability and policies of the business.

Ensure compliance with licensing laws, health, safety and other statutory regulations.
Make sure that activities are done properly and on a timely basis.
Plan and organize accommodation and other hotel services.

Job qualifications:
Male or female at least 25 years old
Must be a graduate of BS Accountancy and must have passed the CPA licensure
examination
Has at least 3 years of experience of being an operations executive
Has substantial knowledge of business management in processes and in principles
Ability to make sound judgment with regards to another way of materials

procurement and services based on cost and serviceability

Has proficient understanding in financial operations
Ability to think critically and has the means to solve eventual complications
Has the capability to remember and relay detailed and technical information
Demonstrated ability in exercising initiative and good judgment
Has a strong leadership skill

Job Title: Deputy Manager

Reports to: General Manager

Supervises: Restaurant Manager, Accounting Officer, Maintenance Manager, Human

Resources Officer, Accommodations Manager
General Description:
He/She is obligated to oversee the day to day hotel and restaurant operations. Also,
he/she is responsible for all aspects of all departments of the business. He/She is expected to
work with the department heads in running the hotel. He/She must also interact with
customers and ensure that the premises are in operative condition to achieve customer
satisfaction. Additionally, he/she must monitor the coordination of the departments to attain a
smooth and efficient operation. He/She is also responsible to training the staff to upkeep
human capital. Furthermore, the Deputy Manager must be responsible for timely and
constructive feedback to all direct reports as when required either formally or informally.
He/She is also required to do any other duties assigned to him/her.
Specific Duties and Responsibilities
The Deputy Manager is expected to accomplish the following duties and responsibilities:

Deal effectively with clients, bosses and employees while making sure that the hotel

operations run smoothly.

Assist the General Manager in preparing of the annual financial budget and monthly

forecasting procedures.
Conduct routine team meeting with all the department heads to discuss operational

matters, sales target, feedbacks and other issues.

Do random checks with regard to stocks and the like.
Deal with suppliers and vendors as well as provide the performance assessment of

vendors.
Inspect different departments of the business to ascertain whether standard operation
procedures are duly implemented.

Strategize for the ventures marketing plan as he is also assigned to act as the
business marketing manager.

Job qualifications:
Male or female at least 25 years old
Must have a degree in Hospitality Management or a degree in hotel or other related
field
Has substantial computer knowledge, experience in property management software

and revenue management system

Has at least 3 years of experience in the same line of work
Has excellent communications skills
Professional in appearance and presentation
Demonstrated ability in handling employees

Job Title: Human Resources Officer

Reports to: Deputy Manager
Supervises: None
General Description:
The Human Resources Officer is responsible for developing policies and procedures
relating to the staff employed by the company as well as training them. In addition, he/she
works closely with the various departments in order to ensure strict implementation of
policies and procedures. The HR Officer is also required to undertake regular salary reviews
and advising on pay and other remuneration issues, including promotion and benefits. Also,
he/she must develop HR planning strategies, which consider immediate and long-term staff
requirements.

Specific Duties and Responsibilities

The Human Resources Officer is expected to accomplish the following duties and
responsibilities:

Make plans for future personnel needs.

Recruit staff, which involves developing job descriptions and person specifications,
preparing job adverts, checking application forms, shortlisting, interviewing and

selecting candidates.
Develop and implement policies concerning issues like working conditions,
performance management, equal opportunities, disciplinary procedures and absence

management.
Prepare employee handbooks where policies and procedures are laid out.
Deal with grievances and implementing disciplinary procedures would also form part
of his responsibilities.

Job qualifications:
Male or female at least 25 years old
Must hold a college degree limited to the following: human resources management,
psychology or social administration
Business awareness and management skills
IT and numeracy skills, with strong IT skills required if managing/operating
computerised payroll and benefits systems
Demonstrated interpersonal skills to form effective working relationships with people
at all levels
Potential to handle a leadership role

Job Title: Restaurant Manager

Reports to: Deputy Manager
Supervises: Head Chef, Restaurant Cashier, Dishwashers, Waiters/Servers

General Description:
The Restaurant Manager is responsible for ensuring that the restaurant is operating
efficiently and profitably on its daily operations. He/She is also responsible for organizing
activities that would improve the performance of the business in all aspects including health,
safety and the like.
Specific Duties and Responsibilities
The Restaurant Manager is expected to accomplish the following duties and responsibilities:

Strategize for the restaurants day to day operations.

Establish promotional activities like discount schemes and other similar things.
Generate and implement plans for department sales, and profit.
Manage and motivate staff for a more effective operation.
Address customer queries and complaints.
Regularly check stock levels so as to prevent shortage.
Maintain high standards of quality control, health, hygiene and safety.

Job qualifications:
Male or female at least 25 years old
Must have a college degree related to business management, hospitality management

or hotel and catering

Business awareness and management skills
Excellent interpersonal skills
Proficient oral and written communication skills
Demonstrate grace under pressure
Strong planning and organizational skills

Job Title: Head/Executive Chef

Reports to: Restaurant Manager
Supervises: Cooks, Pastry Chef

General Description:
The Head/Executive chef generally works inside the kitchen. The primary duty of the
head chef is to make sure the efficient operations of the kitchen and production of consistent,
quality food but duties also extend to front-of-house and operational issues. They are also
responsible for the overall daily operations in the kitchen.
Specific Duties and Responsibilities
The Head/Executive Chef is expected to accomplish the following duties and responsibilities:

Develop menu offerings, while allocating less complicated work to sous/assistant

chefs and cooks.

Weigh in on patron complaints.

Job qualifications:

Male or female at least 30 years old

Must be a graduate in culinary arts
Must have at least 4 years of experience in the same line of work
Excellent cooking skills
Exhibits understanding of products ingredients and recipes
Demonstrates the ability to plan menus that are both creative and profitable
Leadership skills
The ability to work under pressure and make quick decisions
Has high standards of cleanliness and hygiene
Demonstrated ability to cope in a hot and busy kitchen
Has the ability to deal calmly with unexpected situations

Job Title: Cooks

Reports to: Head/Executive Chef
Supervises: None
General Description:

The cooks are the culinary chefs. They are the lead chefs in the making. They take
over the full responsibility in the kitchen whenever the head chef is not around or absent,
maintaining quality.
Specific Duties and Responsibilities
The Cooks are expected to accomplish the following duties and responsibilities:

Prepare the menu offerings for the day as assigned by the head/executive chef.
Make sure that all ingredients are available to be able to cook without any hindrances

or delays.
Ensure clean cooking utensils, chopped ingredients and clean work areas so that the

chef can get right down to work.

Make sure that order plates are aesthetically arranged and that the portions are
accurate.

Job qualifications:

Male or female at least 25 years old

Must have a degree in culinary arts
Must have at least 2 years of experience in the same line of work
Demonstrated ability to deal with customer complaints and/or suggestions
Excellent cooking skills
Exhibits understanding of products ingredients and recipes
Has high standards of cleanliness and hygiene
Demonstrated ability to cope in a hot and busy kitchen
Has the ability to deal calmly with unexpected situations

Job Title: Pastry Chef

Reports to: Head/Executive Chef
Supervises: None
General Description:

The pastry chef is in charge of the baking aspect of kitchens and restaurants,
delivering cakes, breads, and any bread based components to meals. The Pastry Chef
demonstrates strong leadership qualities with attention to detail in elevating and sustaining a
competitive edge. He/She is accountable for the quality and consistency of all pastry products
produced and served including the efficiencies, consistency, associate training and
accountability of costs associated with the pastry department.
Specific Duties and Responsibilities
The Pastry Chef is expected to accomplish the following duties and responsibilities:

Cooks, prepare, bake and decorate the pastry components of meals.

Work with a restaurant's executive chef to pair breads and desserts and order supplies.
Create recipes or follow existing ones, using a creative flair to their craft, but all the
time maintaining records, ordering food, and enforcing food safety standards.

Job qualifications:

Male or female at least 25 years old

Must have a degree in culinary arts specializing in pastry
Must have at least 2 years of experience in the same line of work
Demonstrated ability to deal with customer complaints and/or suggestions
Excellent cooking skills
Exhibits understanding of products ingredients and recipes
Has high standards of cleanliness and hygiene
Demonstrated ability to cope in a hot and busy kitchen
Has the ability to deal calmly with unexpected situations

Job Title: Restaurant Cashier

Reports to: Restaurant Manager
Supervises: None
General Description:

They are mainly involved with the handling of cash from transactions with the
customers of the restaurant. In addition, the restaurant cashiers will be stationed at the
restaurant counter.
Specific Duties and Responsibilities
The Restaurant Cashier are expected to accomplish the following duties and responsibilities:

Receive payment from customers in the form of cash, check or credit card, dispense

change to the customer and validating checks.

Count the cash in the drawer and making sure the amounts are correct.
Issue the receipt, refunds and credits to the customer.

Job Qualifications:
Male or female at least 23 years old
Must be a college graduate and has a degree in business with at least 6 units taken up
for accounting (e.g. Commerce, marketing, management accounting)
Has at least 1 year of experience in the same line of work
Has an extensive knowledge and familiarity with electronic equipment (e.g. cash
registers, scanners, money counters etc.)
Skilled in providing a timely, efficient, and considerate customer service

Well-versed in collecting payments for customer purchases

Demonstrated ability to respond and resolve customers requests and concerns

Ability to perform routine, repetitive tasks accurately
Ability to learn and apply a variety of policies and procedures
Job Title: Waiters/Servers
Reports to: Restaurant Manager
Supervises: None
General Description:

The Waiters/Servers main job are to greet customers, escort them to their tables,
provide menus and take orders. They coordinate their work with other waiters, servers,
bartenders, managers and kitchen staff to ensure customers receive the best services. They are
mainly responsible for serving customers. The Servers and Waiters could also take the place
of a hotel bellhop. The Bellhop is often the first person with whom an arriving hotel guest has
a direct interaction. The Bellhops customer service responsibilities include helping guests
out of vehicles, unloading their luggage and transporting it into the hotel and on to their
rooms, helping them find their rooms, teaching them to operate door locks and room lights
and assisting with roll-away beds.
When not engaged in helping guests, the bellhop helps keep the entrance and lobby
areas of the hotel tidy and welcoming. Hotel guests often ask bellboys for information about
the hotel's amenities, restaurant hours and special events. The bellboy must be familiar with
all aspects of the hotel's services so he can respond to these requests promptly and accurately.
He should also know the surrounding area, transportation options and the closest locations for
guests to purchase essential personal items, souvenirs.
Specific Duties and Responsibilities
The Waiters/Servers are expected to accomplish the following duties and responsibilities:

Waiters are expected to provide customers with information on daily specials and

often suggest food items.

They offer welcome drinks to customers and serve drinks according to customers

personal preferences.
Also, it is their duty to develop a rapport with customers.

Job qualifications:
Male or female at least 20 years old
Has at least graduated in high school

Must have a pleasing personality

Demonstrated ability to respond and resolve customers requests and concerns
Ability to perform routine, repetitive tasks accurately
Has a great physical stamina
Demonstrated ability to provide excellent customer service
Has proficient communication skills

Job Title: Dishwashers

Reports to: Restaurant Manager
Supervises: None
General Description:
Their main responsibility is to maintain utensils used in the restaurant. They are also
responsible for maintaining the cleanliness and sanitation inside the kitchen work area.
Specific Duties and Responsibilities
The Dishwashers are expected to accomplish the following duties and responsibilities:

Clean, wash and sort plates, glassware, spoons, forks, bowls, pots, pans and other
eating and cooking utensils and to stack and place them in their proper storage areas

afterwards.
Sweep/Mop the floor and dispose of garbage
Clean the kitchen equipment, the food preparation area and other facilities in the
kitchen area.

Job qualifications:

Male or female at least 23 years old

At least a high school graduate
Must have a pleasing personality
Ability to read and understand labels and instructions
Ability to perform routine, recurring tasks correctly

Job Title: Accounting Officer

Reports to: Deputy Manager

Supervises: None
General Description:
The Accounting Officer of the venture is tasked to achieve accounting operational
objectives by contributing accounting information and recommendations to strategic plans
and reviews; preparing and completing action plans; implementing production, productivity,
quality, and customer-service standards; resolving problems; completing audits; identifying
trends and determining system improvements. Furthermore, sustaining financial security by
establishing good internal control form part of his/her responsibilities. It is also the Head
Accounting Officers obligation to protect the entitys value through information
confidentiality.
Specific Duties and Responsibilities
The Accounting Officer is expected to accomplish the following duties and responsibilities:

Prepare the annual budget, schedule outflows, analyze variances, initiate corrective

actions and forecast requirements.

Check financial standing by keeping track of revenue and expenses, synchronizing the

collections, consolidation and assessment of financial data.

Maintain the accounting controls by establishing a chart of accounts, describing the

accounting policies and procedures.

Research and interpret accounting policies and apply the observations and
recommendations to issues encountered.

Job qualifications:
Male or Female at least 25 years old
Must be a graduate of BS Accountancy and has passed the CPA board examination

Must have at least 2 years of experience in the same line of work

Possesses advanced skills on MS Office, accounting software and databases
Ability to manipulate large amounts of data
Demonstrated attention to detail and accuracy
Ability to direct and supervise
Possesses the ability to make good judgments
Has proficient communication skills
Has the ability to think analytically

Job Title: Maintenance Manager

Reports to: Deputy Manager
Supervises: Linen Room Attendants, All-Around Technicians, Security Personnel, Room
Attendants
General Description:
The Maintenance Manager is responsible for the smooth operations of the hotel when
it comes to the maintenance of the rooms and for other services secondarily provided by the
hotel.
Specific Duties and Responsibilities
The Maintenance Manager is expected to accomplish the following duties and
responsibilities:

Inspect work for conformance to prescribed standards.

Investigate complaints regarding the maintenance services and take corrective action

with regard to said complaints.

Obtain the list of rooms to be cleaned immediately and list of prospective check-outs

or discharges to prepare work assignments.

Monitor supplies with regard to his/her department to ensure adequacy of such.
Examine the premises to ascertain whether there is a need for repairs and
replacements.

Job qualifications:

Male or Female at least 30 years old

Has completed a college degree and has taken up units in management
Must have a pleasing personality
Must have at least 3 years of experience in the same line of work
Ability to train, motivate and lead staff
Good communicational and strong organizational skills
Has an extensive knowledge about the background and industry of the venture
Ability to learn and apply a variety of policies and procedures
Ability to perform routine, recurring tasks correctly
Demonstrated attention to detail

Job Title: Linen Room Attendants

Reports to: Maintenance Manager
Supervises: None
General Description:
The linen-room attendants are tasked to examine laundered items to ensure that
cleanliness and serviceability are attained. They also are the ones periodically check the
condition of hotel linen and uniform. They make the equipment/cleaning materials available
which are generally required for the effective output. They are assigned to check the quality
and quantity of all new incoming textiles to certify that it meets the companys standards.
They are required to understand and follow the procedures/rules set out by the company.
Specific Duties and Responsibilities
The Linen-room Attendants are expected to accomplish the following duties and
responsibilities:

Placie linen and uniforms in containers for transport to laundry.

Sort items, count and record the number of items soiled that needs laundering.
Distribute cleaning rags on a dirty to clean basis.

Make sure that the linen and uniforms are neatly and systematically arranged and

stacked.
Separate linen or uniforms that need repair and/or special treatment and they shall

take immediate action.

Issue linen and uniforms, which are to be exchanges on a clean-for-soiled basis only.

Job qualifications:

Male or Female at least 22 years old

Has least finished a high school
Must have a pleasing personality
Possesses basic tailoring skills
Has proficient knowledge about different kinds of linen
Has no problems regarding physical mobility and possesses great stamina
Demonstrated ability to follow instructions
Has the ability to work independently and is detail oriented

Job Title: All-Around Technicians

Reports to: Maintenance Manager
Supervises: None
General Description:
The All-Around Technician is to investigate complaints, conduct tests and resolve
problems regarding technical issues. He documents the services rendered by completing
forms, reports, logs, and records.
Specific Duties and Responsibilities
The All-Around Technicians are expected to accomplish the following duties and
responsibilities:

Order and gather components and parts needed in resolving technical issues.

Troubleshoot breakdowns, maintain supplies, perform preventive maintenance and

call for repairs.

Install or maintain heating systems, repair sanitation systems, fit domestic appliances,
clean air-conditioning units and bathroom repairs.

Job qualifications:

Male at least 25 years old

Took up courses related to maintenance
Possesses technical and plumbing expertise
Has at least 2 years of experience in the same line of work
Must have a pleasing personality and be easy to work with
Has the ability to follow instructions
Demonstrated high analytical skills

Job Title: Security Personnel

Reports to: Maintenance Manager
Supervises: None
General Description:
The Security Personnels main duty is to guard against theft and maintain the security
of the premises. Also, they are assigned to prevent and detect signs of intrusion and ensure
security of doors and windows. They are also responsible in screening individuals and
prevent passage of prohibited articles into restricted areas. It also the Security Personnels
duty to circulate among visitors, patrons, and employees to preserve order and protect
property.
Specific Duties and Responsibilities
The Security Personnel are expected to accomplish the following duties and responsibilities:

Protect the guests valuables.

Enforce rules.

Monitor and authorize entrance and departure of employees, guests, clients and other

persons.
Inform guests they are parked in a restricted area.
Patrol the premises and operate detecting devices.
Write daily reports of irregularities and occurrences.

Job qualifications:

Male or Female at least 25 years old

Has completed a program in a Security Training Center
Must have a pleasing personality
Demonstrated capacity of good judgment
Has no problems regarding physical mobility and possesses great stamina
Has the ability to exercise objectivity when dealing with certain situations

Job Title: Room Attendants

Reports to: Maintenance Manager
Supervises: None
General Description:
Room attendants are assigned to enter and prepare the room for cleaning. They are to
perform rotation of cleaning duties. They are responsible for securing and checking the rooms
and ensuring security of guest rooms and the privacy of guests. They have the authority to
enter in guestrooms for cleaning and providing turndown services as required. They are to
follow the standard operating procedures of the company and they are responsible for
achieving the guest satisfaction score.
Specific Duties and Responsibilities
The Room Attendants are expected to accomplish the following duties and responsibilities:

Make the bed, clean the bathroom and clean the closet.

Vacuum and rack the carpet, dust the room and furniture and they replenish bath and

guestroom supplies.
Attend to guest calls and guest requests/complaints in the area which is assigned to
him/her.

Job qualifications:

Male or female at least 23 years old

At least a high school graduate
Must have a pleasing personality
Has at least 2 years of experience in the same line of work
Has knowledge of proper cleaning techniques and safety precautions
Has a great physical stamina
Demonstrated ability to provide excellent customer service
Has substantial knowledge of all housekeeping equipment
Ability to perform routine, recurring tasks correctly

Job Title: Accommodation Manager

Reports to: Deputy Manager
Supervises: Head Housekeeper
General Description:
The Accommodation Manager is responsible for the smooth operations of the hotel
when it comes to the accommodation of the guests. Additionally, the Rooms and Maintenance
Manager advises the front desk officers and the admitting personnel of rooms ready for
occupancy.
Specific Duties and Responsibilities
The Accommodation Manager are expected to accomplish the following duties and
responsibilities:

Assist the Head Housekeeper in allocating duties and responsibilities to people under

the said department.

Investigate complaints regarding the housekeeping services and take corrective action

with regard to said complaints.

Prepare the report regarding room occupancy.

Job qualifications:

Male or Female at least 30 years old

Has completed a college degree and has taken up units in management
Must have a pleasing personality
Must have at least 3 years of experience in the same line of work
Ability to train, motivate and lead staff
Good communicational and strong organizational skills
Has an extensive knowledge about the background and industry of the venture
Ability to learn and apply a variety of policies and procedures
Ability to perform routine, recurring tasks correctly
Demonstrated attention to detail

Job Title: Head Housekeeper

Reports to: Accommodation Manager
Supervises: Front-Desk Officers, Hotel Cashiers, Housemen
General Description:
His/Her main responsibility is to supervise the housekeeping staff. The Head
Housekeeper must report any maintenance faults and other significant matters regarding the
performance of the staff and the condition of the facilities of the hotel. Also, he/she is to make
certain that staff possesses qualities such as punctuality, politeness and helpfulness when
dealing with customers and co-workers to ensure a welcoming and hospitable environment
and workplace. He/She must also be aware of the responsibilities of the housekeeping staff so
as to effectively supervise and assess their performance and to ensure their compliance.
Specific Duties and Responsibilities

The Head Housekeeper are expected to accomplish the following duties and responsibilities:

Allocate duties to the staff.

Make sure that the rooms and public areas are maintained and cleaned properly and to

follow up on the repair required of the facilities of the hotel.

Ensure adherence to the rules and regulations of management e. g. wearing of

uniforms.
Check the accommodation given to the customer and the customers satisfaction of

the service received.

Inform the staff of the rules and regulations to be observed and the hotel facilities,
events and other necessary information for the effective performance of their

respective jobs.
Motivating and monitoring staff.
Respond to customer inquiry.

Job qualifications:

Male or female at least 30 years old

Must be a college graduate and has taken up units in management
Must have a pleasing personality
Must have at least 3 years of experience in the same line of work
Ability to train, motivate and lead staff
Good communicational and strong organizational skills
Has an extensive knowledge about the background and industry of the venture
Ability to learn and apply a variety of policies and procedures

Job Title: Front-Desk Officers

Reports to: Head Housekeeper
Supervises: None
General Description:
Front-desk officers are the ones who register guests. They are also in charge of
processing guest check-outs and the cancellation of the reservation. They are to present
options and alternatives to guests and to offer assistance in making choices. In addition they

are to communicate activities and promote other services offered by the hotel. They also
verify that accuracy of room status information is maintained and properly communicated.
They are to perform cashier related functions like posting charges to guest accounts, raising
paid outs and currency exchange.
Specific Duties and Responsibilities
The Front-Desk Officers are expected to accomplish the following duties and responsibilities:

Assign the rooms and accommodate special guests if possible.

Assist in preregistration and blocking of rooms for reservation.
Understand room status and room status tracking to avoid conflicts.
Locating the rooms, identifying the types of rooms available, and communicating

room rates.
Coordinate room status updates with the room and maintenance department by
notification of check-outs, late check-outs, early check-ins, special requests and day

use rooms.
Maintain guest room key storages and supervise access to safe deposit boxes.
Maintain order and cleanliness of the front desk area.
Report any unusual occurrences or requests to the manager.

Job qualifications:

Male or Female at least 22 years old

Took up a degree related to hospitality
Must have a pleasing personality
Demonstrated ability to provide excellent customer service
Proficient communication skills

Job Title: Hotel Cashier

Reports to: Head Housekeeper
Supervises: None
General Description:

They are mainly involved with the handling of cash from transactions with the
customers of the hotel. In addition, the cashiers will stationed at the front desk of the hotel.
Specific Duties and Responsibilities
The Hotel Cashier are expected to accomplish the following duties and responsibilities:

Receive payment from customers in the form of cash, check or credit card, dispense

change to the customer and validating checks.

Count the cash in the drawer and making sure the amounts are correct.
Calculate the amount to be charged to the customer using the rates provided for the
hotel and issues the receipt, refunds and credits to the customer.

Job Qualifications:
Male or female at least 23 years old
Must be a college graduate and has a degree in business with at least 6 units taken up
for accounting (e.g. Commerce, marketing, management accounting)
Has at least 1 year of experience in the same line of work
Has an extensive knowledge and familiarity with electronic equipment (e.g. cash
registers, scanners, money counters etc.)
Skilled in providing a timely, efficient, and considerate customer service

Well-versed in collecting payments for customer purchases

Demonstrated ability to respond and resolve customers requests and concerns

Ability to perform routine, repetitive tasks accurately
Ability to learn and apply a variety of policies and procedures
Job Title: Housemen
Reports to: Head Housekeeper
Supervises: None
General Description:

Primarily, they are in charge of keeping the hotel clean and in order. They could also
help out in the cleaning of the rooms and replenishment of supplies, helping the front desk
attendants, setting up of events, accommodating the guests, assisting in maintenance activities
and other areas that may require their help.
Specific Duties and Responsibilities
The Housemen are expected to accomplish the following duties and responsibilities:

Cleaning public areas of the hotel and restaurant such as the lobby, the hallways,
bathrooms and the activity areas.