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Table of Contents
INTRODUCTION..........................................................................................................................3
TASK 1...........................................................................................................................................3
1. Compare personal values and principles in HSC and compare them with
principles of support in health care............................................................................... 3
2. How personal and culture and experience influence own role in
supporting the service users and organization & Current legislation and
policies and changes to personal values can impact on work in HSC..............4
TASK 2A........................................................................................................................................ 4
2.1 Key influence on learning ......................................................................................... 5
2.4 How personal learning and development may benefit other ..................... 5
TASK 2B........................................................................................................................................ 6
2.2 Self assessment (SWOT analysis)...........................................................................6
TASK 2C........................................................................................................................................ 7
2.3 Monitor your progress against the plan according to the requirements 7
TASK 3...........................................................................................................................................8
3.1 Nature of different professional relationships in HSC ....................................8
3.2 Evaluate personal effectiveness in promoting and supporting the rights
of the individual ................................................................................................................... 8
3.3 Ways to resolve issues encountered in professional relationship ............ 9
TASK 5A........................................................................................................................................ 9
TASK 5B......................................................................................................................................11
LO2: Organizational structure and job roles ...........................................................11
TASK 5C .................................................................................................................................... 12
Log sheet ..............................................................................................................................12
CONCLUSION............................................................................................................................12
REFERENCES............................................................................................................................ 13
Appendix....................................................................................................................................15

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INTRODUCTION
It is essential for individual to focus on personal and professional
development in order to acquire required skills and abilities so that individual
must focus on rendering quality treatment and services to their service users
(Martin, 2004). Although, there are different needs and requirement of
patients which needs to be accomplished by the care workers thus, they are
required to and improve certain skills so that they can render quality care
and treatment to their

patients. Moreover, it can be said that developing

and amending the skills of care worker is directly related with providing
effective and quality services to the services users.
For carrying out the study it is essential for understanding that how the
personal values as well as individual principles influences and impacts the
individual contribution within the HSC setting. However, the report will also
understand the application of principles of professional engagement with the
services users which uses HSC services. Lastly, the task has been
undertaken to demonstrate processing and improving individuals own skills
in relation to work with different other practitioners in the HSC.

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TASK 1
1. Compare personal values and principles in HSC and compare them with
principles of support in health care
Within HSC, there are different patients to whom the care worker
renders quality services so that they can provide quality services and
attention to the pateints. However, patients in HSC possess different
personal values and principles which is influenced and affected by the
principles of support within HSC sector (Mary, 2011). There are different
personnel rendering services within the HSC sector that mainly includes care
worker, specialist, professionals as well as consultants that provide quality
services to the patients so that they can easily recover from the illness.
An individual's personal value that is hope, faith, anti-discrimination,
respect, privacy etc. must be taken into consideration by the care worker so
that they can easily carry out their task and activities in the setting (Speed
and Gabe, 2013). For instance; service provider within HSC mainly focuses
on attending the patients that suffers from non-infectious diseases as
compare to infectious diseases. But the principles of support in HSC mainly
focus on respecting all the patients who suffer from various diseases.
Therefore, in such situation care worker has the right to treat all the patients
with different needs so that they can render effective working practices in
the care home (Genkeer and et. al., 2002).

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2. How personal and culture and experience influence own role in supporting
the service users and organization & Current legislation and policies and
changes to personal values can impact on work in HSC
Working as a care worker in the care home and hospital individual's
own personal, cultural values and past experiences influence their working
and activities in the HSC setting (Hurst and Patterson, 2014). It can be said
that past experience of care worker also support them in rendering services
to different disease patients as they have the experience to handle that
particular patients. For instance; while serving the patient who is being
diagnosed with the HIV disease, care worker would not disclose their identity
to any other person as disclosing the identity in the past working days will
result in enabling negative environment at the workplace. Patients will not
be able to communicate with them as they are aware that particular patient
is diagnosed with the HIV/AIDS and through talking the virus can be
transmitted to them (Collins, 2009).
Another example include that whether good or bad experience in the
past it would support and affect their services that is being provided to
service users that is in the previous HSC organization patient do not follow
the instructions that are provided by the care worker that lead to arise fed
up situation for the care worker that often result in affecting their services
that they provide to the service users. Through gaining this experience care
worker must concentrate on encouraging their patients so that they may
take proper medication and obey the instruction provided by the care worker
or practitioners (Mulholland and Turnock, 2012).

In order to protect and

safeguard the interest of the service users government or HSC organization

frame and enforced new developments that is new legislation, new priorities,
codes of practices etc. that positively impact the work within HSC setting.
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TASK 2A
There are different approaches and theories of learning that must be
used by an individual so that they may easily acquire and gain the learning
that support them in rendering quality services according to the requirement
and needs of the patients. The different theories of learning include Honey
and Mumford, Kolb learning, VARK style etc. that support the care worker in
enhancing their learning (Boyatzis and Kolb, 2005).
2.1 Key influence on learning
There are different elements and factors that influences on individual
learning includePrevious learning and experiences- One of the major key that influences
the individual learning within the HSC setting include past or previous
experiences. Past experiences support the individual care worker in
amending the required skills and abilities that they require in the
contemporary scenario to recover their patients from the illness (Currie,
2007).
Formal versus informal learning- Another factor that influence the
learning include selecting the appropriate learning method that would
enhance the skills and abilities as well as knowledge that will be fruitful for
the HSC organization as well as to the services user also. Formal learning
focuses on classroom learning that outcome in gaining practical knowledge
for rendering services to different disease patients.
Learning style- Another factor that influences individual learning include
adopting effective learning style that suits the individual in acquiring
knowledge. There are different form of learning styles that mainly include
reading articleTASK 2C
s, books, attending lectures, visual learning through
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presentation that enhances the knowledge and result in rendering or

delivering proper services to the patients of HSC (Cooke, 2012).
Learning environment- Although, effective learning environment also act
as the significant factor that influences the learning of individual or care
worker in the HSC setting. With the help of collaborative or effective
environment within the HSC it will motivate the care worker in adopting the
learning the support them in present as well as future scenario (Dealtry,
2004).
2.4 How personal learning and development may benefit other
Personal learning and development is significant for the care worker
those who render treatment and medication services to the different disease
patients as it support them in enabling their personal growth and also
enhance their skills and abilities to maximize their own potential so that they
may render proper services within HSC. However, with the help of personal
learning and development I can easily assess my current skills and qualities
and the required skills within the HSC setting so that I can easily raise my
individual efficiency in treating the patients and different service users
(Whitefield

and

Kloot,

2006).

Furthermore,

personal

learning

and

development also assist me in the future scenario while rendering

medication services in the other HSC setting. In addition to this, in the
contemporary scenario to meet the different needs and requirement of the
patients it is important for the care worker to focus on continuous
development that support them in enhancing the knowledge and skills so
that they can easily render services to different disease patients (Wilkins,
2007).

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TASK 2B
2.2 Self assessment (SWOT analysis)
Strength

Weakness

Major strength is that I posses effective

My weaknesses are that I an

analytical skills.

ineffective in managing stress that

Effective time management skills support

act as barrier in my career I am

me in giving time to each and every patient

unable to manage stress at the

in the proper manner.

workplace.

I possess effective communication and

Another weakness is that I am poor

listening skills that support me at the

at managing the conflict that arises

workplace to easily communicate with the

within the HSC setting.

service users and other colleagues at the

I have less experience in HSC which

workplace (Wright, 2009).

is affecting my working.

I also feature effective social skill that

support me to deliver quality treatment and
care to service users.
Opportunities

Threats

I have opportunities to attend seminars as

The major threat existing within the

well as lectures to develop and improve my

service industry include recession as

skills and abilities.

it will directly impact employment as

I also have the opportunity to work in other

well as it will also affect growth

HSC setting as intern so that I can easily

within the HSC setting (Penuel and

gain knowledge regarding the work in HSC

et.al., 2007).

setting.

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Areas

Things I do well

Areas required to be
developed

Communication area

I possess effective oral and

In the future area it must be

written skills which support me amended and developed by

in maintaining record of each

me so that I can easily

and every patient.

communicate with each and

every service users. As, there
are different patient that
possess learning disability so it
will be effective for me to
develop communication skills
in the future (Repa, 2010).

Technical area

I possess effective technical

In future, to develop or

skills that support my activities improve my technical and IT

and work within the setting.

skills I must focus on obtaining

Through this, I easily work

IT degree so that I can perform

upon the office application and my activities in an the

maintain the data of patients.

effective manner.

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TASK 2C
2.3 Monitor your progress against the plan according to the requirements

Activity (3 months)

Skills gained

Time-scale

Brain storming session

Stress management

6 weeks

Group discussion

Managing conflict

8 weeks

Activity (6 months)

Skills gained

Time-scale

Team

meeting

of Team skills

15 weeks

different professionals
Communicating

with Communication skills

different

and

patients

20 weeks

care workers
Activity (1 year)
Managing

all

Skills gained
the Managerial skills

Time-scale
45 weeks

resources within the HSC

organization
Leading care worker

Leadership skills

40 weeks

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TASK 3
3.1 Nature of different professional relationships in HSC
Within HSC setting it is essential to have different professional
relationship that will render variety of services and care to the patients so
that they can easily recover from the illness and various diseases (Rhoton,
Bowers and Shane, 2001). As per the case scenario, working in the Day care
they mainly communicate with range of carers, professional to councillors
etc. so that they may overcome the incident related with the roaming of
patients out of the Day care centre. The nature of different professional
relationship in the Day care centre includeProfessionals

and

service

user-

one

of

the

major

professional

relationship within the Day care centre is of professional and service users.
Professionals provide quality treatment and medication to the mental health
patients, dementia and learning disability patients so that they may provide
quality care to them so that they can recover from the diseases.
Counsellor and service users- Another professional relationship within
the setting include

relationship of counsellor and patients. Counsellor will

provide guidance to the patients so that they may not roamed out of the Day
care centre as it will be dangerous for them (Dickinson and et.al., 2010).
3.2 Evaluate personal effectiveness in promoting and supporting the rights of
the individual
Personal effectiveness in promoting and supporting the rights of
individual can be evaluated through assessing the medical and social model.
Under the medical model disabled patients is regarded as the major problem
that need to be altered by providing proper medication and care to them.
The model is also termed as negative framework that depicts that people as
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considered as disabled due to different health problem (Dhanam, 2008). For

instance; in the given case scenario, 60 years old patient with severe
dementia has leave the care home with the wandering habits. Therefore, the
patient has impairment that is defined as problem and individual need to be
changed under this model. On the contrary, other is social model is defined
that patients will be not consider as disabled due to sickness. However, they
focuses that they are said to be disabled as society perceive them as
disabled patients.
3.3 Ways to resolve issues encountered in professional relationship
There are different ways that MDT within the Day care centre can
easily resolve the issues and problem that has been encountered in the
professional relationship. The different ways areProper training- The foremost and effective way to resolve the various
issues that has been encountered within the professional relationship
include through providing proper training to the professional and care
worker so that they may resolve the issues sand problem in the
effective manner (New developments in health and social care, 2015).
Discussion- Another method that may be used in the Day care centre
to resolve the issues arises in the care home by patients roaming out
of the care home. With the help of proper discussion they can easily
maintain the relationship with professionals and patients with different
mental health condition, dementia, learning disabilities etc.

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TASK 4A
Reflective account
Always
appropria

Mostly
appropria

Not
always

Not
appropria

Dress &
Appearan
Timekeepi
ng
Attendanc
e
Ability to
work with
other
Ability to
talk to
staff&
people
who use
Willingness
to learn
Willingness
to take an
active part
in
Ability to
understand
& follow
instruction
Willingness
to ask for
Reliability
Maintain
confidential
Safety
consciou
s

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What do you think you have achieved from placement?

With the help of placement I have achieved my main goal and purpose
that is to work in the reputed HSC organization. However, with the help of
placement I can also properly work and render quality services in to the
patients so that they should recover from the illness. Furthermore, having
placement in the large HSC setting would also amend my skills and abilities
that support me in rendering quality services.
Which of your targets do you think you have achieved?
From the above reflective account I have achieved my target that is
enhancing my personal growth enhancing and raising the level of skills and
abilities with the proper training by undertaking PPD plan of individual.
What do you think the staff and people who use the service learned from you?
At the time when I deliver services and treatment to the patients other
staff and people that uses my services learned various things from me that is
type of treatment that I provide to individual with different diseases.

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TASK 4B
LO2: Organizational structure and job roles
Job title: Supervisor in care home
What qualifications are needed for this role?
I have done graduation in the field of HSC
What is your role within the organisation?
My primary function within the HSC organization is to understand the basic requirement
and needs of the patients who uses their services so that I can easily provide them care
and services to recover form the illness.

What are your responsibilities in regards to your client group?

My main duty in regards with the clients group will focus on providing the care services
to the patients with the proper procedures and resources. However, I have also duty
regarding resolving the issues and problem that arises at the workplace.

Are you governed by any professional bodies? If so, how?

No
How does this governance link to codes of practice?
What opportunities are there for further training and development in this area?
(Career opportunities/ pathways)? You may wish to include a diagram to show this
In the present context I have been provided with the proper training and development
session that amend my skills and abilities. Further in the future it will provide me an
opportunities to enhance the level of my skills so that I can easily proper services to the
patients without the assistant of any professionals.
How does the job role work as part of a multi-disciplinary team?

As multidisciplinary team my job role is to communicate with different professionals in

the HSC setting.

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TASK 4C
Log sheet
Dates

Hours per day

Activity Undertaken

19-1-2016 to 21-1-2016

9am to 1pm

I will attend seminars

5 hrs

and lectures to gain the

knowledge
particular

regarding
field

and

area.
22-1-2016 to 31-1-2016

10am to 4pm 7 hrs

must

classes

undertake

for

the

obtaining
knowledge

regarding the different

laws

and

applicable

legislation
within

the

HSC organization.
1-2-2015 to 5-2-2016

11 am to 1 pm 3 hrs

Will measures different

kind of patients in the
HSC.

6-2-2016 to 10-2-2016

1pm to 3 pm 2 hr

will

undertake

the

activities that support

me
the

in

understanding

laws

required

that

are

in

the

contemporary scenario.

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CONCLUSION
From the above report it can be summarizes that to provide quality
and effective treatment it is essential for individual to focus on amending
their skills and abilities so that they should personally develop their abilities
and skills. Moreover, the report has also focuses on variety of tools such as
SWOT analysis as well as personal development plan that support the
individual in growing and amending the overall skills and abilities required
for rendering services in the HSC setting.

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REFERENCES
Books & Journals

Boyatzis, E. R. and Kolb, A. D., 2005. From learning styles to learning skills:
the executive skill profile. Journal of management psychology.
Collins, S., 2009. Health and Safety: A Workbook for Social Care Workers.
Jessica Kingsley Publishers.
Cooke, A. N., 2012. Professional development 2.0 for librarians:
developing an online personal learning network (PLN). Library Hi Tech
News.
Currie, G., 2007. Managing for Health. International Journal of Public
Sector Management.
Dealtry, R., 2004. The savvy learner. Journal of Workplace Learning.
Genkeer, L. and et. al., 2002. Who Cares? Examining the Health and
Social Care Workforce. Journal of Integrated Care.
Hurst k. and Patterson, K. D., 2014. Health and social care workforce
planning and development an overview. International Journal of Health
Care Quality Assurance.
Martin, V., 2004. Leading Interprofessional Teams in Health and Social
Care. Psychology Press.
Mary, M., 2011. A Beginner'S Guide To Critical Thinking And Writing In
Health And Social Care. McGraw-Hill International.

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APPENDIX
Things I do well Areas I need to develop
and why
Communication
How
would
you
describe
your
communication
skills?
(think
about
Verbal as well as Non-Verbal Skills);

I have verbal skillsTherefore, I must require to

that support me inamend my non-verbal skills
communicating
so
that
I
can
easily
with the patientscommunicate with different
and colleagues.
disease patients.

Have you received any special training in No, I have not

received
training
regards to your communication skills?
regarding
the
enhancement
of
communication
skills
Are you able to use Makaton/ British
Sign Language or other skills to
communicate with a range of service
user groups?

Yes I am able to us
Makaton/British
sign language that
support
me
in
communicating
with
temporary
disabled
patients
and service users.

Working with Others

Are you able to work effectively in
a team (personal / professional)?

Yes

Yes
Do you understand & respect
professional boundaries?
How are you at giving & receiving feedback

Are you a member / leader of a group

Member
group

I am effective at providing
feedback to the patients.
of

theBut in the future I want to

become leader of the group

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Are you able to present yourself

well at interviews?
Are you judgemental?

Yes
No

Are you motivated?

Yes

Are you focused?

Can you communicate in languages
other than English?

No
Yes
I must amend and improve
my communication skills so
that
I
can
easily
communicate
with
the
different service user with

Can you communicate with a range of

service
users
with
different
communication needs?
Technical
What are you IT skills like? Do you
possess any IT qualifications?

Have
skills

What are your research skills like?

Can you use any specialised equipment?

No

Do
you
know
how
to
do
presentations using Microsoft etc.
Personal Skills and Qualities

Yes

Are you well organised?

Yes

effective

IT

In the future I need to

develop my reseaerch skills
so that I can easily research

How would you judge your study

skills? Think about literacy; numeracy
and so on.
Are you able to present yourself
well at interviews?

Yes

Are you judgemental?

No

Are you motivated?

Can you communicate in languages
other than English?

Yes

Can you communicate with a range of

service

Yes

Yes

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