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SlowDrainKnowledgeMap v8

This document provides a decision tree to help troubleshoot performance issues in a SAN (storage area network). It outlines potential causes of slow drain issues such as known issues, bit errors, cable problems, oversubscription, or problems with end devices, switches, or software. The process involves collecting diagnostic data, checking for known issues, performing cable maintenance, and escalating to the appropriate vendor if needed.

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salimbsc4203
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117 views1 page

SlowDrainKnowledgeMap v8

This document provides a decision tree to help troubleshoot performance issues in a SAN (storage area network). It outlines potential causes of slow drain issues such as known issues, bit errors, cable problems, oversubscription, or problems with end devices, switches, or software. The process involves collecting diagnostic data, checking for known issues, performing cable maintenance, and escalating to the appropriate vendor if needed.

Uploaded by

salimbsc4203
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Performance issues in a SAN (KB 464206)

Overview of issues
Potential causes:
Next steps:

Brocade?

SAN Performance
issues

Brocade: How to
troubleshoot a slow
drain device
(KB 334849)

N
Cisco?

Slow Drain?

Cisco: How to
troubleshoot a slow
drain device
(KB 334854)

The Slow Drain Knowledge Map


(KB 464027)

Slow Drain known issues


(KB 464232)
Emulex FW issue (KB 464737)
Slow Drain due to lost credit
(KB 464246)
Others

Known
issue?

Perform Known
issue remediation
steps

Bit Errors and their impact


(KB 464245)
Overview of BER and impact on
performance

Bit Errors?

Cable hygiene process (KB 472306)

Dirty Fiber and its impact

How to clean cables (video)

Perform cable
maintenance / swap
optic.

Oversubscription (KB 464241)


Overview of oversubscription
How to detect

Oversub or
design issue?

Recommend a temporary
workaround if possible
Refer case to the Customers
Account team perhaps this is an
opportunity?

Problem
fixed?

N
Not a SAN issue
move case to
appropriate team

Any SAN
anomalies?

Was issue
preventable?

Link Appropriate KB
and Close Case

Y
Notify customer to
work with
appropriate vendor

Create/link KB and notify


[email protected]

Prevention
(KB 464214)
Brocade BP
Cisco BP

EMC end
device
problem?

Switch Issue?

Create/Link KB, Escalate


to product Eng, notify
[email protected]

Create/Link KB, Escalate


to vendor and notify
[email protected]

Data Collection (KB 464210)


What information to capture
What to do next

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