CHAPTER-1: PROBLEM DEFINITION
SYSTEM OBJECTIVES & NEEDS:
Strategic Goals
Amarican Airways provides five strategic goals: Airline of Choice (remain the top choice
for international flights for premium customers as well as cargo, economy and shorter
flights); Top-Quality Service (provide the best customer service for passengers on all routes
and classes of travel and improve online services with a focus on Terminal 5 at Heathrow
Airport); Key Global City Growth (continue to expand the list of top-tier cities through
airline partnerships); Expand the Leading Position in London (maintain Heathrow Airport as
a world-class hub and influence government policy and airport owners in continued support);
and Meet Customers' Needs (exploring the latest options and products to enhance customer
loyalty).
Business Plan
The business plan is created around the [Link] Airline strategy and is structured
with five primary themes: Colleagues (working together to create the best customer service
management team, training front-line leaders and increasing performance-related
compensation); Customer (upgrade first-class cabins and in-flight entertainment systems and
include these on the latest Boeing and Airbus aircraft as well as enhance the features of
[Link]); Performance (control costs by monitoring and adjusting capacity outside of peakflying periods, enhance revenue from third-party engineering and development, and improve
fuel efficiency and environmental performance); Excellence (extend Terminal 5 at Heathrow
into a second satellite Terminal 5C, improve the North Terminal at Gatwick Airport and
initiate the Airmanship Programme, which educates the ramp and baggage employees about
ground safety); and Partnerships (implement a Joint Business Agreement with American and
Iberia Airlines to extend connections, improve schedules and enhance frequent-flyer benefits,
as well as initiate new partnerships).
Our Objectives
1. Seeking a Flight Attendant position at the Continental Airlines utilizing skills in the
areas of service and safety to passengers in-flight and on the ground
2. Looking for an Air Traffic Controller position at Delta Airlines where I may use my
expertise in monitoring flight paths and the ability to work effectively in a high stress
environment
3. To obtain a position of an Operations Agent with Core Airlines using exceptional
coordination skills in order to manage a smooth flow of operations
4. Desire a position of Avionics Technician with Beta Airlines. Offering expertise in
troubleshooting and repairing aircrafts along with a profound ability to work with
modern equipment
5. To work as a Flight Attendant with Air America where I may be able to employ my
knowledge of onboard passenger service and safety in order to provide passengers
with an enjoyable flying experience
DATA COLLECTION:
Secondary Data
The Secondary data will be mainly collected from different books, magazines, Journals,
companys Literature, Newspapers, Internet and from the company personnel.
As the datas will be of various types such as comparing based on value as well as the relative
comparison, hence both the tools are to be use for the proper analysis of the datas.
MAGAZINES, JOURNALS AND NEWSPAPERS:
Journals published by business, Annual Report
INTERNET:
[Link]
[Link]
[Link]
[Link]
[Link]
[Link]
[Link]/.../objective/airline-customer-service-agent-resume
Chapter-2
System Analysis & Design
(a) Overall Design of the System:
User
Runni
ng
Proce
ss
Report
Details
Airways Details
Services
Process
American
Airways
Enquiry
Details
Contact
Reportin
g
American
Airways
Customer
Details
American Airways
with Details
Customer
Maintenan
ce
American Airways
Database
Customer with
Details
Customer
Record
(b) Physical Design:
Site Map
American Airways
Home
Home
Services
Enquiry
Database
Enquiry with
Details
Offer
Safty Process
Booking
Flight Schedule
Details
Contact Us
Travel
Information
One Fare Pass in
Economy
(c)
Webpage(s) design for data entry
Flight Details
Fields
Data Type
Size
Constraints
Flight Id
Integer
10
Foreign key
Flight _name
Varchar2
20
Primary key
Date of Journey
Date
20
Not null
Time
Integer
30
Not null
Source
Varchar2
10
Not null
Destination
Varchar2
10
Not null
Fare
Integer
10
Not null
Enquiry Details
Fields
Data Type
Size
Constraints
Enquiry Id
Integer
10
Foreign key
Customer name
Varchar2
20
Primary key
Date of Journey
Date
20
Not null
Time
Integer
30
Not null
Source
Varchar2
10
Not null
Destination
Varchar2
10
Not null
Flight Type
Varchar2
10
Not null
User Account Details
Fields
Data Type
Size
Constraints
User_id
Varchar2
10
Foreign key
User_name
Varchar2
20
Primary key
Password
Varchar2
20
Not null
Name
Varchar2
30
Not null
Gender
Varchar2
10
Not null
Dob
Date
Not null
Mob no
Varchar2
10
Not null
Address
Varchar2
20
Not null
(d) Logical Design of Proposed Website:
What is a Flowchart?
According to the Dictionary of Business Charts & Graphs a Flowchart is a visual
representation of the sequence of steps and decisions needed to perform a process.
Each step in the sequence is noted within a diagram shape. Steps are linked by connecting
lines and directional arrows. This allows anyone to view the flowchart and logically follow
the process from beginning to end. Some of the ways to use flowcharts include:
Project planning
Program or system design
Process documentation
Audit a process for inefficiencies or malfunctions
Map computer algorithm etc.
Flowchart Symbols
Flowcharts use special shapes to represent different types of actions or steps in a process.
Lines and arrows show the sequence of the steps, and the relationships among them. These
are known as flowchart symbols. The type of diagram dictates the flowchart symbols that are
used. For most flowcharts, these five basic symbols are always needed:
Some Additional Flowchart Symbols
Symbol
Name
Function
Document
A printed document or report.
Connector
Indicates that the flow continues where a
matching symbol (containing the same letter)
has been placed.
Database
Display
Indicates a list of information with a
standard structure that allows for searching
and sorting.
Indicates a step that displays information.
Flow charts enable groups to clearly define, communicate, and monitor multi-step processes.
Key
Flow Chart
Beginning
American
Airways.
Start
Task Box
Home
Decision
Contact Us
Sign Up
Our Services
Enter Our
Application
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