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Process Mapping for Efficiency

This document provides an overview of process mapping. It defines process mapping as a visual tool that illustrates the tasks, decisions, functional areas, and delays in a process. Process mapping makes invisible processes visible. It identifies the flow and all stakeholders involved in a process. Process mapping can help identify waste. The document describes the materials used in process mapping and provides a key for common symbols used in process maps, such as functions, tasks, decisions, and arrows. It offers tips for effective process mapping, such as starting with an agreed upon scope, avoiding getting into unnecessary details, and only mapping the current process.

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darwin_hua
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68 views16 pages

Process Mapping for Efficiency

This document provides an overview of process mapping. It defines process mapping as a visual tool that illustrates the tasks, decisions, functional areas, and delays in a process. Process mapping makes invisible processes visible. It identifies the flow and all stakeholders involved in a process. Process mapping can help identify waste. The document describes the materials used in process mapping and provides a key for common symbols used in process maps, such as functions, tasks, decisions, and arrows. It offers tips for effective process mapping, such as starting with an agreed upon scope, avoiding getting into unnecessary details, and only mapping the current process.

Uploaded by

darwin_hua
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

ProcessMapping

L O O K I N G F O R VA LU E , S T E P BY S T E P

SIMPLER. FASTER. BETTER. LESS COSTLY.

WhatisProcessMapping?
Aprocessmapisavisualtool
Illustratesfunctionalareas,tasks,decisions,
anddelayinaprocess
Makestheinvisiblevisible
Alwaysmapwiththeemployeeswhoconduct
thetasksthatneedtobedetailedinthe
process

SIMPLER. FASTER. BETTER. LESS COSTLY.

WhyShouldYouProcessMap?
Clearanddetailedvisualofwhatisoccurring
intheprocess
Identifytheflowoftheprocess
Detailallstakeholdersinvolvedintheprocess
Identifyprocesshandoffsandloopbacks
Canhelpintheidentificationofwaste
(TIMUWOOD)
SIMPLER. FASTER. BETTER. LESS COSTLY.

ProcessMappingMaterials

Flipchartpaperorbutcherblockpaper
Maskingtape
Washablemarkers
FinepointSharpiemarkers
Pink,Yellow,Blue,Green,andPurple4x5
Postitnotes

SIMPLER. FASTER. BETTER. LESS COSTLY.

ProcessMapKey
Function
Beginning
& End Points

Task

Inspect &
Decision

Differentfunctionsoftheprocess

Beginningandendpointsoftheprocess
Anytask/activitywhereworkisperformed

Placeswhereinformationischeckedagainstestablished
criteria(standards)&decisionmadeonwhattodonext

Delay

Anytimeinformationiswaitingbeforethenextprocessor
decision(i.e.inbaskets,outbaskets,waitingtobebatched)
SIMPLER. FASTER. BETTER. LESS COSTLY.

ProcessMapArrows
Usedbetweentasksperformedbythesame
personorarea,butnophysicalmovement
hasoccurred
Indicatesphysicalmovementof
information/productfromonefunctionto
another
Demonstrateselectronicmovementof
informationfromoneperson/functionto
another
SIMPLER. FASTER. BETTER. LESS COSTLY.

ProcessMappingFundamentals
UseyouragreeduponscopeorSIPOC
Developandmaintaintheappropriatelevelwhile
mapping
Startbyidentifyingthefunctionalareathatstarts
theprocess
Detailthetasks,decisions,anddelayineach
functionalarea
Followaswimlanemodel
Connectyourstepswithappropriatearrows
Drawinyourswimlanelines
SIMPLER. FASTER. BETTER. LESS COSTLY.

SIMPLER. FASTER. BETTER. LESS COSTLY.

ProcessMappingTips
Titleanddateyourmap
UseyourSIPOCorscopeasthebeginningand
endingstepsonthemap
RefertotheSIPOCoftentokeepthegroupon
track
Avoidgettingintotheweeds
Createamappingkeyandgooverbefore
mapping
HangflipchartpapernearthemapforParking
LotissuesorAhHaMoments
SIMPLER. FASTER. BETTER. LESS COSTLY.

ProcessMappingTips

Creategroupgroundrulesbeforemapping
Assignrolestotheteaminvolvethem!
Takethehappypathfirst
Focusontheprocessownersduringthe
appropriatetimes
Repeattasksbacktothegroup
Neverjudgethegroup
Donotletthegroupjumptosolutionswhile
mapping
Onlymapwhatiscurrentlyhappening

SIMPLER. FASTER. BETTER. LESS COSTLY.

ProcessMappingTips
Usethe80/20Rule
Readthegroupwatchforbodylanguage
Drawlinesinwithapencilfirstbeforeusing
themarker
Takebreaks!
Countthefunctionalareas,tasks,decisions,
delays,handoffs,andloopbacks
Bepatientandstayengaged
SIMPLER. FASTER. BETTER. LESS COSTLY.

ProcessMappingQuestions

Whostartsthisprocess?
Howdoestheprocessstart?
Andthenwhat?
Whathappensnext?
Areweintheweeds?
IfIamthecustomerIdo?

SIMPLER. FASTER. BETTER. LESS COSTLY.

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