Employment Application
Position Title:
Position ID:
Technical Support Analyst
[Link].01
Important: Your ability to complete the application form fully and accurately and submit it
in a timely manner is part of our assessment process. This form must accompany your CV
to careers@[Link] with the position title as subject.
Personal Information
Full Name
Rolando Martin B. Austria
University
Course
Bachelor of Science in
Computer Engineering
Preferred
Name
Date of Birth
Romart
5/25/1988
Employment History
Are there any responsibilities not listed on your CV that are relevant to this position?
none
Relevant Experience
Indicate your experience level in each of the following. Note they are not all mandatory
skills for the role.
0: No knowledge. - 1: Ive heard of it. - 2: I have some exposure. - 3: I have skills in this area. - 4: I have
great skills. - 5: Im an expert
My Skill
Level
Microsoft Windows server
4
4
Years of
Experien
ce
3
3
Windows 7 and 8
Active Directory Federation Services (ADFS)
Forefront Identify Manager
ITIL
Microsoft BizTalk
Office 365
Microsoft SharePoint
Microsoft SQL
Microsoft Dynamics CRM
Microsoft .NET Development
Microsoft Azure
Service desk software (ticketing software, monitoring tools,
dashboards and/or systems to support customers and ensures
systems are working properly)
Support and escalations in a multi-vendor environment
Working Examples
I demonstrated my exceptional problem solving skills in the following specific
situation:
Describe the situation in as much detail as possible:
During my time as an IT helpdesk for a retail company, I encountered an issue
wherein both master and backup controllers (register servers) were unable to
communicate to the other registers, causing all POS to not function at all an hour
before store opening. Not resolving this issue in a timely manner will cause a delay
of sales in the store itself.
Describe what specific actions you took in this situation:
After several application and ping tests and checking of router and switch
connections, it was determined that the controllers were connected in the wrong
switch port by the technician who replaced the old store routers and switches with a
new ones, who were able to run connection tests successfully but unable to test
functionality of other registers in regards to the controllers
What was the outcome?
Luckily with the help of the store manager who has a little background in network
connections, I instructed the SM over the phone on which switch to connect the
controllers into and after synchronization, both controllers went online just in time
before opening. Saving the store money for a tech. dispatch.
I demonstrated my commitment to customer service by going over-and-above
in the following specific situation:
Describe the situation in as much detail as possible:
An impending ticket that was opened by one of the managers breached its SLA
(ticket was opened for 3 months and manager refused to believe other agents who
tried explaining to the manager the situation) because the manager insists that the
ticket should not be closed if proven that the main software that runs one of the
stores main department will be constantly functional. (the computers itself
indicated in the ticket had a bad history of bad configurations but was totally fixed
by the application department, which the manager refuses to believe)
Describe what specific actions you took in this situation:
Owning responsibility in the ticket, I spoke to the manager and carefully showed that
all applications are running fine now after several tests. Ensuring the manager that
immediate action will be taken if proven again that the software failed to function
What was the outcome?
Successfully convinced the manager and ticket (longest SLA in all the tickets in
queue) was finally closed.
Training Courses / Certifications
Tell us about training courses youve completed or certifications youve achieved. No need
to enter your skills.
Basic Linux (Server and Desktop) - [Link] Dec. 20, 2009
Ethical Hacking [Link] Oct. 25, 2009
Local Area Network: Wired and Wireless Networks [Link] Oct. 18, 2009
Network Security [Link] Oct. 25, 2009
Windows 2008 Server Administration [Link] Nov. 29, 2009
Mobile and Embedded Systems Lecture University of the Philippines Information Technology Training
Center Feb. 25, 2009
PIC Microcontroller Systems AMA Computer College Makati Campus Apr. 6, 2010
Remuneration Requirements
Your current salary per month, in PHP approx.. 25,000
Any other financial benefits you receive?
none
Any special tax rate (eg ROHQ 15%)
none
How can you demonstrate your current salary?
x Payslip
Contract
What is your desired salary for this position?
Php 30,000-35,000
Job Search Feedback
Tell us how you found out about this position:
x
JobStreet
Cebu Jobs
Mynimo
Linked In
Facebook
Yempo website
My friend: _________________
Other:
_________________
Were you referred by a Yempo employee? Please provide their name as they will be
eligible for a bonus if you are successful.
no
