Solving Problems and Conflicts in a
Team
Presentation for Personnel Management &
Leasdership, Summer Semester 2015
Anurag Singh
22.06.15
Content
Why do me need
conflict
management??
What is a team?? &
How does it
Function??
What is a Conflict? Is
it good or bad for my
team??
How does a conflict
Escalate?
What are the various
modes of conflict
resolution?
Conclusion
2
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Importance of Solving Problems & Conflict for MAPE
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Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
What is a Team?
Definition
Working
on
Common
Goal
Varied
Skills
Group of
People
TEAM??
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
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Dysfunctions of team by Patrick Lencioni
Absence of trust
Absence of
Trust
Conceal their weaknesses and mistakes
from one another
Hesitate to ask for help or provide
constructive feedback
Hesitate to offer help outside their own
areas of responsibility
Jump to conclusions about the intentions
and aptitudes of others without attempting
to clarify them
Fail to recognize and tap into one
anothers skills and experiences
Waste time and energy managing their
behaviors for effect
Hold grudges
Dread meetings and find reasons to avoid
spending time together
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Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Dysfunctions of team by Patrick Lencioni
Fear of Conflict
Fear of Conflict
Absence of
Trust
Have boring meetings
Create environments where back-channel
politics and personal attacks thrive
Ignore controversial topics that are critical
to team success
Fail to tap into all the opinions and
perspectives of team members
Waste time and energy with posturing and
interpersonal risk management
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Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Dysfunctions of team by Patrick Lencioni
Lack of Commitment
Lack of
Commitment
Fear of Conflict
Absence of
Trust
Creates ambiguity among the team
about direction and priorities
Watches windows of opportunity close
due to excessive analysis and
unnecessary delay
Breeds lack of confidence and fear of
failure
Revisits discussions and decisions
again and again
Encourages second-guessing among
team members
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Dysfunctions of team by Patrick Lencioni
Avoidance of Accountability
Avoidance of
Accountability
Lack of
Commitment
Fear of Conflict
Absence of
Trust
Creates resentment among
team members who have
different standards of
performance
Encourages mediocrity
Misses deadlines and key
deliverables
Places an undue burden on
the team leader as the sole
source of discipline
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Dysfunctions of team by Patrick Lencioni
Inattention to Result
Inattention to
Result
Avoidance of
Accountability
Lack of
Commitment
Fear of Conflict
Absence of
Trust
Stagnates/fails to grow
Rarely defeats competitors.
Loses achievement-oriented
employees
Encourages team members
to focus on their own careers
and individual goals
Is easily distracted
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Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Conflict in a Team (Organizational)
Definition
As per Wikipedia:
Conflict refers to some form of
friction, disagreement, or discord
arising within a group when the
beliefs or actions of one or more
members of the group are either
resisted by or unacceptable to one
or more members of another
group.
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10 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Conflict in a Team (Organizational)
Types
Conflict
Task
(TC)
Disagreement due
to some task and its
content, direction and
goal
Stimulates creativity,
healthy competition
Boosts self
confidence in team
members
Negative
(Dysfunctional)
Performance
Positive
(Functional)
RC
TC
Conflict
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Relationship
(RC)
Disagreement due
to interpersonal
relations and
hostilities
Stimulates negative
impact in the team
Counter productive
in nature.
Escalation of conflict
Escalation
Stages of Conflict Escalation (by Glasl)
Conflict Issue
Behavior
Objective issue
Discussion
Lose-Lose
Win-Lose
Win-Win
Hardening
Time
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Escalation of conflict
Escalation
Stages of Conflict Escalation (by Glasl)
Debate
Argumentation Tactics
Hardening
Conflict Issue
Behavior
Objective issue &
Superiority
Verbal
Confrontation,
Emotional Pressure
and Debates
Lose-Lose
Win-Lose
Win-Win
Time
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Escalation of conflict
Escalation
Stages of Conflict Escalation (by Glasl)
Conflict Issue
Behavior
Objective Issue, Self
Image & Proving
ones mastery
Blocking opponents,
Action an d nonverbal
communication
Action over Words
Action without
consultation
Debate
Lose-Lose
Win-Lose
Win-Win
Hardening
Time
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Escalation of conflict
Escalation
Stages of Conflict Escalation (by Glasl)
Images and Coalitions
Covert attack
at opponents
identity
Action over Words
Conflict Issue
Behavior
Issues Personalized,
Save own
Reputation
Coalition formation,
Exploitation of gaps
in norms
Debate
Lose-Lose
Win-Lose
Win-Win
Hardening
Time
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Escalation of conflict
Escalation
Stages of Conflict Escalation (by Glasl)
Loss of Face
Loss of face
Images and Coalitions
Action over Words
Debate
Conflict Issue
Behavior
Fundamental
values,
Expose opponent,
Distrust opponent
Attacking
opponents public
face, Restoring own
prestige
Lose-Lose
Win-Lose
Win-Win
Hardening
Time
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Escalation of conflict
Stages of Conflict Escalation (by Glasl)
Escalation
Threat as a Strategy
Ultimatums
Loss of Face
Images and Coalitions
Conflict Issue
Behavior
Control opponent
Extending Conflict,
Presenting
Ultimatums
restricting alternative
Action over Words
Debate
Lose-Lose
Win-Lose
Win-Win
Hardening
Time
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Escalation of conflict
Stages of Conflict Escalation (by Glasl)
Limited destructive Blows
Execute ultimatum
Escalation
Threat as a Strategy
Loss of Face
Images and Coalitions
Conflict Issue
Behavior
Hurt opponent more
than self,
Survival
Limited attempts to
overthrow opponents,
Opponent not seen as
a person
Action over Words
Debate
Lose-Lose
Win-Lose
Win-Win
Hardening
Time
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Escalation of conflict
Stages of Conflict Escalation (by Glasl)
Fragmentation
Attacking
Opponents Core
Limited destructive Blows
Escalation
Threat as a Strategy
Loss of Face
Images and Coalitions
Conflict Issue
Behavior
Outlasting opponent
malice,
Survival
Annihilate by
destroying power
source, No real
communication
Action over Words
Debate
Lose-Lose
Win-Lose
Win-Win
Hardening
Time
19 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
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Escalation of conflict
Stages of Conflict Escalation (by Glasl)
Together into Abyss
Abandon
self survival
Fragmentation
Limited destructive Blows
Escalation
Threat as a Strategy
Loss of Face
Images and Coalitions
Conflict Issue
Behavior
Annihilation at any
cost
Unlimited war,
limitless violence,
Acceptance of self
destruction
Action over Words
Debate
Lose-Lose
Win-Lose
Win-Win
Hardening
Time
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Resolution of conflict
Together into Abyss
Arbitration
/Litigation
Fragmentation
Limited destructive Blows
Escalation
Threat as a Strategy
Loss of Face
Mediation
Images and Coalitions
Action over Words
Debate
Negotiation
Hardening
Time
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Lose-Lose
Win-Lose
Win-Win
Resolution of Conflict
Modes
Focus on
concerns of self
Dominated &
Power oriented
Assertiveness
Competing
Cooperativeness
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Resolution of Conflict
Modes
Collaborating
Focus on concerns
of both parties
Builds trust and
openness in team
Assertiveness
Competing
Cooperativeness
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Resolution of Conflict
Modes
Competing
Assertiveness
Collaborating
Avoiding
Focus on
ignoring conflicts
Can be used to
solve trivial issues
Cooperativeness
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
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Resolution of Conflict
Modes
Collaborating
Avoiding
Accommodating
Assertiveness
Competing
Focus on
concerns of others
Used when one
party accepts that
its wrong
Cooperativeness
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Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Resolution of Conflict
Modes
Assertiveness
Competing
Collaborating
Compromising
Avoiding
Focus on
intermediate solution
Used to find early
solutions
Accommodating
Cooperativeness
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Resolution of Conflict
Modes
Competing
Collaborating
Win-Win
Assertiveness
Win-Lose
Compromising
Win/LoseLose/Win
Avoiding
Accommodating
Win-Lose
Lose-Lose
Cooperativeness
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Conclusion
Story of 17 camels and 3 brothers!!
Look for the 18th Camel!!
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Questions?? Please!!
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References
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effect of Team Identification and Task and Relationship Conflict. In: Negotiation and Conflict Management Research [online]. 3(1), S.
28-48. Wiley Online Library. Available at:
http://edu.haifa.ac.il/personal/asomech/Publications.files/Innovation_conflict_management.pdf
2. ZAHAVY, Drach and Anit SOMECH, 2001. Understanding Team Innovation: The Role of
Team Processes and Structures. In: Group Dynamics: Theory, Research, and Practice [online]. Available at:
https://lecturers.haifa.ac.il/he/hw/adrachze/Documents/Understanding%20Team.pdf
3. NAZZARO, Ann and Joyce STRAZZABOSCO, 2009. Group dynamics and Team building. In: World Federation of Hemophilia
[online]. Available at: http://www1.wfh.org/publication/files/pdf-1245.pdf
4. Dr. ZAYED, Adel and Dr. Mostafa KAMEL, 2005. Teams and Work Groups. 1. edition. Cairo: CAPSCU. ISBN 977-223-989-2
5. FABIAN, Robinson and P. A. NORISSTOWN, 2008. Effective Problem Solving in Teams. Available at:
http://www.nesug.org/Proceedings/nesug08/as/as01.pdf
6. VERMA, Vijay K, 1998. Conflict management. The Project Management Institute Project Management Handbook, Ed Jeffrey Pinto.
Available at: http://www.iei.liu.se/pie/teio12/allmanna_filer/1.171778/conflManagementVerma.pdf
7. PHILLIPS, Jean and Stan GULLY, 2012.Organizational Behavior Tools for Success: Managing Conflict and Negotiating. 10. edition,
international edition. U.S.A: South-Western Cengage Learning. ISBN: 1-111-53051-3
8. THOMAS, Kenneth W., Ralph H. KILMANN, 2012. Thomas-Kilmann Conflict Mode Instrument. In: CPP Inc. [online]. Available at:
https://www.psychometrics.com/docs/tki_pir.pdf
9. ROBERT BOSCH GMBH, 2013. Quality Management in the Bosch Group: Problem Solving. Stuttgart: Robert Bosch GMBH.
Internal Document
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