MURALI R
26,1st main road, Sai Nagar Annex, Chinmaya Nagar,
Virugambakam, Chennai-92
Tel: 044 24791844
Mobile: 9380286564
Email:
[email protected]PERSONAL SUMMARY
Having over 8 years of managerial experience as a branch manager in a branch with business of
Rs.370 crores . Possessing the required leadership and dynamism necessary to provide a quality
service to the customers with personalised approach. Comprehensive knowledge of the banking
industry and its procedures. Currently looking for a suitable Manager position with a progressive,
ambitious and reputed bank.
CAREER HISTORY
BRANCH MANAGER CITY UNION BANK
September 2007 - present
In charge of the financial operations, insurance products and employees of the branch. Motivating
and leading branch staff to deliver exceptional customer services. Working hard to bring in new
customers and improve the bank's business to reach the expectation of the management.
Identifying the needs of customers to provide best service possible
Working hard to market banks products such as Loan products,Liability products and
Bank assurance and Technology products.
Monitoring customer accounts for deepening relationship.
Maintaining the system and procedures within the branch as per bank's policy.
Studying the activities of the competitor
Managing the day to day running of the branch
Achieving targets set by the management in all parametres.
Convening customers meet periodically to review the market trend.
Leading and motivating the bank staff to reach specific goals
Periodical visits of VIP customer.
CLERK CITY UNION BANK
April 1989 - August 2007
Aimed to treat the bank customers with honesty and transparency and to offer them clear advice
by recommending only those products that suit our customers' needs.
Worked on all the departments of the main branch of the bank
Worked on the recovery department of the bank and achieved the desired target within
short span of time
Attended head office for meetings, conferences and budgeting
Dealt with escalated customer queries and complaints
Advised customers on the banks core products
Inspired fellow workers to not only hit targets but deliver great service
Analysed branch management information and reports
Reported regularly to regional development manager and head office
PROFESSIONAL EXPERIENCE
Banking
Having excellent working knowledge of banking products like mortgages, insurance,
current accounts etc.
Comprehensive knowledge of banking sector regulatory and legal requirements
Experience of data mining and large-scale customer database data interrogation and
manipulation
Monitoring major advances with constant follow up to avoid slippage of NPA
Ability to plan and deliver effective sales strategies
Arranging networking events with local businesses by representing the bank and
promoting its services and products
Accepting overall responsibility of all the products of the bank
Managing
Possessing the ability to build strong business relationships with individual and corporate
clients
Capable of making effective decisions
Having good experience of business operations
In depth knowledge of competitors and their products and services
Having high levels of integrity and honesty
Experience of leading a branch-based financial and marketing team
Excellent customer management skills
Working hard to ensure customer satisfaction
KEY COMPETENCIES AND SKILLS
Leadership skills
Customer retention
Negotiating skills
International banking
Allocation management
Business modelling
Customer relations
Corporate banking
ACADEMIC QUALIFICATIONS
Certified Associate of Indian Institute of Bankers(CAIIB)
Master of Science in Physics(M Sc - Phsyics)
PERSONAL DETAILS
Date of Birth
: 20-03-1964
Languages Known : Tamil, English and Hindi
