I.
RATIONALE
Problem Solving and Decision Making is a fixture in life. Problems pop up everyday and any leader who
aspires excellence should have a vested interest in seeing that the best and timely decisions are taken,
that problems are solved in the optimum way and that creative ideas and innovations vital for the
organizations competitive advantage flow freely.
To achieve organizational effectiveness all key players must be engaged in meeting these essential
requirements. And one big step towards that end is for you to become master of the processes that lie
behind all effective problem solving and decision making and critical and creative thinking.
II.
PROGRAM OBJECTIVES
At the end of 2-Day Program, Participants should be able to:
Acquire a better perspective and attitude towards Problem Solving and Decision Making
(PSDM);
Understand how to use a structured process-based, critical and creative problem solving
approach in practical and complex scenarios;
Learn key PSDM tools and methodologies in analyzing and solving problems in the workplace;
Learn to anticipate potential problems, assess risks, and weigh alternatives to come up with
the best decisions;
Evaluate optional solutions to decide on the most workable strategy;
Create a plan for implementing, evaluating, and following up on decisions;
Learn to harness support mechanisms that will give rise to better solutions and decisions; and
Develop communication plans to avoid pitfalls in problem solving and decision making.
Vitalis Management Consulting
2F Zeta Bldg. 191 Salcedo St. Legazpi Village, Makati City
Laguna Office: Ceris I Village Canlubang Laguna
Tel. #: (049) 508-5482 / 0915-6178181 / 0928-8652006
Email: info@[Link] / training@[Link]
[Link]
Page 1 of 4
III.
PROGRAM OUTLINE
Module I
Laying the Foundation
Module II
Problem Solving and Decision Making Basics
Module III
Defining Customers and Their Requirements
Identifying Priority Among Various Concerns
Defining and Identifying Improvement Opportunities
Defining Standards (ideal) and Defining Variation (problems)
CASE ANALYSIS
Measure
Module V
The Big Picture - Business Needs and Wants
Characteristics of Problems
PSDM Framework D-M-A-I-C
o Define
o Measure
o Analyze
o Improve
o Control
Define
Module IV
Reality Check on Problem Solving and Decision Making (PSDM)
PSDM as a Crucial Skill in Management
Common Pitfalls in PSDM
Critical vs. Creative Thinking
Measuring the Current State
Measure the Gap Between the Ideal and the Current
Observe and Measure the Process
Assess Measurement System or Data Collection Capability
Identify and Measure Quality Targets or Desired Level of Improvement
WORKSHOP
Analyze Root Cause Analysis (RCA)
Root Cause Analysis The Core of PSDM
Root Cause Analysis Process
Root Cause Analysis Tools
o 5 Whys
o Cause and Effect (Fishbone) Diagram
o Pareto Chart
o Failure Mode Effect Analysis (FMEA)
WORKSHOP
Vitalis Management Consulting
2F Zeta Bldg. 191 Salcedo St. Legazpi Village, Makati City
Laguna Office: Ceris I Village Canlubang Laguna
Tel. #: (049) 508-5482 / 0915-6178181 / 0928-8652006
Email: info@[Link] / training@[Link]
[Link]
Page 2 of 4
Module VI
Improve Taking Actions
Module VII
Control
Module VIII
Control to Sustain Quality
Potential Problem Analysis
Implement Process Control Methods
Monitor Performance to Sustain Result
Measure to Verify Improvement has Taken Place
WORKSHOP
Integration and Synthesis
IV.
Best Practices - Improvement Process
Making The Most Appropriate Decision
Developing Modifications - Organizational Process or System
A Framework for Decision Making
Decision Making Analysis Criteria
WORKSHOP
Putting It All Together
Lessons to Live By
Ensuring Effective Application
ACTION PLAN
CULIMINATING ACTIVITY
METHODOLOGY
Vitalis Management Consulting
2F Zeta Bldg. 191 Salcedo St. Legazpi Village, Makati City
Laguna Office: Ceris I Village Canlubang Laguna
Tel. #: (049) 508-5482 / 0915-6178181 / 0928-8652006
Email: info@[Link] / training@[Link]
[Link]
Page 3 of 4
Vitalis Management Consulting
2F Zeta Bldg. 191 Salcedo St. Legazpi Village, Makati City
Laguna Office: Ceris I Village Canlubang Laguna
Tel. #: (049) 508-5482 / 0915-6178181 / 0928-8652006
Email: info@[Link] / training@[Link]
[Link]
Page 4 of 4
