CBA - Extensive Response Code Report
00 -Transaction Approved
Approved or completed successfully
The transaction was approved
Who to Contact
Contact Details
Related Files
01 -Contact the Bank
Declined by Card Issuer for unspecified reason Card holder to contact
Card Issuer
Who to Contact
Contact the CBA Help Desk
This is a bank generated response, contact the bank
Contact Details
1800 230 177
Related Files
02 -Contact the Bank
Declined Unsupported Host Response Code
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
03 -Contact the Bank
Declined Unsupported Host Response Code
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
04 -Contact the Bank
Declined - Pick up card (card reported lost or stolen)
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
PC EFTPOS Response Codes - Page 1
05 -System Error
Declined Unsupported Host Response Code
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
06 -Contact the Bank
Declined Unsupported Host Response Code
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
08 -Approved
Approved - Pay on signature verification
The transaction was approved with signature
Who to Contact
Contact Details
Related Files
11 -Approved
Approved or Completed successfully
The transaction was approved
Who to Contact
Contact Details
Related Files
12 -Invalid Transaction
Host has rejected a transaction with an invalid format or field
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
13 -Invalid Amount
Declined - Credit card cash out amount is below Bank limit.
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
PC EFTPOS Response Codes - Page 2
14 -Card not Valid
Declined - Invalid Card Number
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
19 -Retry Transaction
Try the transaction again
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
20 -System Error
Declined - Unsupported Host Response Code
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
21 -Approved
Reversal Approved
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
36 -System Error
Declined Card Issuer not available but no stand in.
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
39 -No Credit Account
Declined - No credit account on file for the card
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
PC EFTPOS Response Codes - Page 3
40 -System Error
Declined - Unsupported Host Response Code
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
41 -System Error
Declined - Unsupported Host Response Code
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
42 -No Account
Declined - Selected account 1 to 5 is not on file for the card
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
51 -Contact the Bank
Declined - Not sufficient Funds for the account selected
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
52 -No Cheque Account
No cheque account for this account
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
53 -No Savings Account
No savings account for this account
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
PC EFTPOS Response Codes - Page 4
54 -Expired Card
The card has expired
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
55 -Invalid PIN
PIN is incorrect
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
58 -Tran not Allowed
Declined - Terminal not permitted to do EFTPOS tran.
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
61 -Over Card Limit
Declined - Bank daily Limit exceeded for card.
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
75 -Exceed PIN tries
Bank PIN tries limit exceeded for the card
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
76 -Approved
Approved - Session key change is required
Who to Contact
Contact Details
Related Files
PC EFTPOS Response Codes - Page 5
91 -Bank not Available
Card Issuer not available transaction amount is over the floor limit.
Retry the transaction. If it fails again contact the bank.
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
94 -Duplicate Transaction
Duplicate Transaction
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
96 -System Error
Declined because of an Error in the Banks Switch system
This is a bank generated response, contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
97 -Settlement Totals Reset
Bank advises that the PINpad Settlement totals have been previously
reset
Who to Contact
Contact the CBA Help Desk
This is a bank generated response, contact the bank
Contact Details
1800 230 177
Related Files
98 -System Error
MAC error, system key synchronisation required
Check for PINpads with the same terminal and merchant ID. If this error
continues contact the bank
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
A1 -Recursive Call
This error can only occur if the POS System has attempted to use the
PC EFTPOS system whilst it is already processing a request from the
POS
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
ActiveX Control Overview.pdf
PC EFTPOS Response Codes - Page 6
A2 -General Failure
Windows Error. This should never occur. Check top see if the computer
is functioning normally.
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
A3 -Reserved
Not in use
Who to Contact
Contact PC EFTPOS
Contact Details
02 9998 9800
Related Files
A4 -Invalid Merchant
This error occurs when the POS system attempts a transaction for a
merchant number that does not exist.
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
A5 -Reserved
Not in use
Who to Contact
Contact PC EFTPOS
Contact Details
02 9998 9800
Related Files
A6 -Reserved
Not in use
Who to Contact
Contact PC EFTPOS
Contact Details
02 9998 9800
Related Files
A7 -Internal Buffer
This error is set if the ActiveX control receives a message from the
EFTPOS system that is smaller than is expected.
Who to Contact
Contact your POS Vendor
Enquire with Ingenico to ensure that the correct versions of the ActiveX
control and EFT Client are being used.
Contact Details
Reinstall the latest versions
Related Files
PC EFTPOS Response Codes - Page 7
A8 -Reserved
Not in use
Who to Contact
Contact PC EFTPOS
Contact Details
02 9998 9800
Related Files
A9 -Reserved
Not in use
Who to Contact
Contact PC EFTPOS
Contact Details
02 9998 9800
Related Files
B1 -Reserved
Not in use
Who to Contact
Contact PC EFTPOS
Contact Details
02 9998 9800
Related Files
B2 -Unsupported Operation
The operation that was attempted by the POS is not supported in this
version of software
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
B3 -Client Offline
The EFT Client is not running. This could be from the service being
stopped or another program using the EFT Client.
Who to Contact
Contact your POS Vendor
Check that two version of the program are not running, or that the
Generic POS is running. Close all of the programs and restart the PC.
Contact Details
Related Files
B4 -Internal Buffer
This error is set if the ActiveX control receives a message from the
EFTPOS system that is larger than is expected. Ensure that the correct
versions of the ActiveX control and EFT Client are being used.
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
PC EFTPOS Response Codes - Page 8
B5 -Invalid Amount
The POS has sent an invalid amount to the PC EFTPOS system. The
Purchase or Cashout amount is too large. A cash out of $0.00 as a
transaction. The amount is zero for the purchase. Check the transaction
Who to Contact
Contact your POS Vendor
Contact Details
Check the transaction details to see if they look OK
Related Files
B6 -Invalid Dialog
The POS has set up invalid dialog parameters.
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
B7 -Invalid TXNTYPE
The POS has set an invalid Transaction type. It could either be an invalid
settlement option or an invalid transaction type.
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
B8 -Invalid TXNREF
The POS has set an invalid transaction type. It may be too large or
non-ASCII
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
B9 -Reserved
Not in use
Who to Contact
Contact PC EFTPOS
Contact Details
02 9998 9800
Related Files
BY -PinPad Busy
he PINpad has reported that it is currently Busy processing a
transaction. This transaction may be a reversal or some other
housekeeping task that the PINpad performs. The operator should wait (
up to 30 seconds) and try again
Who to Contact
Contact the Bank
Retry the Transaction, and contact the bank if the problem continues
Related Files
Contact Details
1800 230 177
PC EFTPOS Response Codes - Page 9
D0 -Invalid AuthCode
he POS has sent an invalid authcode. The length is too long
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
E2 -No Previous Txn
No previous transaction results when a when the PINpad tries to retrieve
a transaction that hasn't occurred. This may happen when the PINpad is
old, or has just been replaced
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
N0 -System Error
CPAT File Update Sequence Error detected - Incorrect Next entry
number from terminal.
Who to Contact
Contact CBA Helpdesk
Contact Details
1800 230 177
Related Files
N1 -Logon Success
Logon Successful - Host requires PINpad to load a new CPAT.
Who to Contact
Contact CBA Helpdesk
Contact Details
1800 230 177
Related Files
N2 -PPID Unknown
PPID Unknown
Who to Contact
Contact CBA Helpdesk
Contact Details
1800 230 177
Related Files
N3 -Logon Failed
Logon unsuccessful, further action required
Who to Contact
Contact CBA Helpdesk
Contact Details
1800 230 177
Related Files
PC EFTPOS Response Codes - Page 10
PF -PINpad Offline
The PINpad is not responding.
The possible causes could be a lack of power or it is attached to the
wrong com port. There is something set up incorrectly in the PC Bios
affecting the PINpad. The PINpad is damaged. Check the power and the
com ports. See if the PINpad is damaged by looking at the screen.
Recheck the power and com ports. This is a common error that is
simple to fix. If the com port is not responding the machine may have to
be rebooted to "free" the com port
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
Installation Files.
S0 -Modem Error
Who to Contact
Contact the POS Vendor
Contact Details
Related Files
S1 -No Dial Tone
There was no dial tone on the internal modem
Check that the modem phone line is connected, that the PABX prefix
number is entered into the terminal is one exists and that there are no
other devices using the line. Retry the transaction.
Who to Contact
Contact the POS Vendor
Contact Details
Related Files
S2 -No Answer
There was no answer from the bank host.
If this occurs with a previously working terminal then retry the
transaction. If this is a new terminal check that the phone number in the
terminal is correct and that there is no interference on the phone line.
Who to Contact
Contact the POS Vendor
Contact Details
Related Files
S3 -Line Busy
The line is being used by another device.
Check that the modem phone line is connected, that the PABX prefix
number is entered into the terminal is one exists and that there are no
other devices using the line. Retry the transaction.
Who to Contact
Contact the POS Vendor
Contact Details
Related Files
S4 -No Phone Number
No phone number programmed in terminal
Enter the bank phone number 1800509183 into the terminal
Who to Contact
Contact the POS Vendor
Contact Details
Related Files
PC EFTPOS Response Codes - Page 11
S5 -Power Fail
Power fail. The terminal has power failed during processing
Reboot the pinpad and attempt the transaction again
Who to Contact
Contact the CBA Helpdesk
Contact Details
1800 230 177
Related Files
S6 -No Carrier.
No Carrier. The modem lost carrier during processing
Who to Contact
The was a synchronisation failure with the bank. The possible courses
are the phone line, the bank modems or the EFTPOS modem.
Contact Details
Retry the transaction if the problem persists contact the phone
company, CBA, or your POS Vendor
Related Files
S7 -No EFT Server
No EFT Server. The connection from the client to the EFTSRV is
missing.
Who to Contact
Contact your POS Vendor
No transactions will work until the link to the EFT-Server is
re-established.
Your POS Vendor can assist you to restore the connection
Contact Details
Related Files
T0 -PINpad Idle
PINpad Idle
The pinpad status request was successful
Who to Contact
Contact Details
Related Files
T5 -System Error
No manufacturers keys, return to where you obtained your pinpad, the
Bank or PC-EFTPOS
Who to Contact
Contact PC EFTPOS
Contact Details
02 9998 9800
Related Files
T8 -System Error
Invalid amount or zero amount (when not allowed) was received from the
PCEFT Client System
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
PC EFTPOS Response Codes - Page 12
T9 -System Error
A new request was received from the PCEFT Client while still processing
a previous request
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
TB -Card not Valid
Card number has an invalid Modulus 10 Check Digit.
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
TE -No Cash on Credit
No cash out on Credit cards
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
TF -Logon Required
The PINpad requires a logon
Who to Contact
Contact the POS Vendor
Contact Details
Related Files
TG -Display Error
The PINpad cannot display messages on the Cash Register.
Who to Contact
Contact your POS vendor
Contact Details
Related Files
TH -Printer Error
POS Printer Error. The POS Printer is not responding correctly
The printer is not responding. Check the printer connections, the printer
power and the printer paper
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
PC EFTPOS Response Codes - Page 13
TI -Operator Timeout
The transaction has timed out
The transaction timed out either waiting for a response from the POS, or
waiting for the operator. Retry the transaction.
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
TJ -System Error
No master keys in the PINpad, return pinpad to the Bank or
PC-EFTPOS
Who to Contact
Contact Bank or PC EFTPOS
The PINpad keys will need to be reloaded
Contact Details
1800 230 177 or 02 9998 9800
Related Files
TK -No Manual Entry
Manual Entry is not allowed for this merchant
Manual entry is not allowed for some merchants, contact CBA to see if
they can enable it for you
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
TL -Signature Error
Signature Error. The signature was declined
The signature was declined by an operator
Who to Contact
See the operator
Contact Details
Related Files
TM -Operator Cancelled
The operator has cancelled the transaction when a card or PIN or
Account retry prompt is being displayed.
Who to Contact
See the operator
The transaction was cancelled by the operator
Contact Details
Related Files
TN -Declined
Incorrect password
Who to Contact
Contact Details
Related Files
PC EFTPOS Response Codes - Page 14
TP -Cancelled
TP is caused when the pinpad cannot process an offline transaction, in
this case an autocompletion.
Who to Contact
Contact th CBA Helpdesk
In particular it occurs when:
-the batch is full
-Processing code in CPAT forbids offline transactions
-Transaction amount exceeds host defined limits
Contact Details
1800 230 177
Related Files
Most probably an incorrect CPAT setup on the host.
TQ -Expired Card
The card has expired
Retry the transaction with another card.
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
TR -System Error
Over the floor limit
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
TS -System Error
Terminal ID Error
Contact the Bank to have them check your Terminal ID
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
TT -System Error
Batch Full
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
TU -SAF Pending
Store and Forward transaction pending
A store and forward transaction is occurring, wait for it to finish
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
PC EFTPOS Response Codes - Page 15
TV -Reversal Pending
The PINpad cannot process transaction until the reversal has cleared
A reversal transaction is occurring, wait for it to finish
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
TX -Unable to Process
The PINpad is unable to process the request because it is not ready or
the Host has rejected a Reversal or Payment advice transaction.
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
TY -Card Rejected
Card type was rejected by the CPAT
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
TZ -Declined
Invalid Account
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
X0 -No Response
The bank has not responded to the request.
Check that the merchant and terminal ID's are correct.
Check the following
That the merchant and terminal ID's are correct. The ANZ can refer to
the Merchant ID as the Terminal ID. It will have 15 digits.On occasion
STG give the MID and TID as 7 digits.Adding 05799820 to the front will
make the 15 digit number required for the MID.
Who to Contact
Contact the CBA Help Desk or the POS Vendor
Contact Details
1800 230 177
Related Files
Check the POS AME, it will have 10 digits
The EFT SRV may have been set up for the wrong bank.
Ensure that the Argent terminal adapter cable is a standard RS232
cable, not a null modem cable.
Also ensure that the bank has programmed the terminal ID's
PC EFTPOS Response Codes - Page 16
X1 -Communications Error
Communications Error
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
X2 -Communications Error
Communications Error
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
X3 -Communications Error
The ICC is not receiving 'carrier' from the Tran$end network.
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
X4 -System Error
The PINpad has detected a mismatch on the STAN returned from the
bank
Who to Contact
Contact the CBA Help Desk
Perform a logon
Contact Details
1800 230 177
Related Files
X5 -Communications Error
Communications Error
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
X6 -Invalid Terminal
PINpad detected invalid terminal ID
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
PC EFTPOS Response Codes - Page 17
X7 -MAC Error
MAC Error has been detected.
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
X8 -PDU Error
An error code has been returned from the Tran$end network - 'XX'
represents the PDU error and 'YY' the PDU Code.
Who to Contact
Contact the CBA Help Desk or Telstra
If you have an Argent connection, contact th Telstra Argent Help Desk
on 1300 137 100 option 4.
Contact Details
1800 230 177
Related Files
X9 -System Error
A message with an incorrect length was received from the network.
Who to Contact
Contact the CBA Help Desk or Telstra
Contact Details
1800 230 177
Related Files
XA -Message Error
A message with an incorrect address was received from the network.
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
XB -Message Error
Invalid response code. The message has been corrupted
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
XC -Message Error
Invalid Message Type
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
PC EFTPOS Response Codes - Page 18
XD -Card not Valid
LUHN check failed on card. Manual Card entry invalid
Who to Contact
Contact the CBA Help Desk
Contact Details
Related Files
XF -Invalid Month
Month entered is wrong
Who to Contact
Contact the CBA Help Desk
Contact Details
Related Files
XG -TXN not Supported
Invalid Transaction was attempted
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
Y0 -System Error
Invalid merchant ID
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
Z0 -Modem Error
General problem with the modem
This is a general modem error.
Who to Contact
Contact the POS Vendor
Contact Details
Check the connections and the POS AME.
The dial may have taken more than 40 seconds.
Related Files
The com port and the modem may not be communicating.
Check that another program is not using the com port
Check the BIOS Settings to ensure they are correct
PC EFTPOS Response Codes - Page 19
Z1 -No Dial Tone
The EFTPOS modem has reported that there is no phone line connected
to it.
Who to Contact
Contact the POS Vendor
Check the phone line, and PABX extension as there is no answer, check
the phone number.
Contact Details
Try plugging a normal phone into the socket and dialling the number. A
modem sound should happen on the other end.
Related Files
Installation Files.
Check that the modem is not sharing a fax.
Z2 -Repeat Reversal
Repeat Reversal has already been processed by the Host
Check the phone line, and PABX extension as there is no answer, check
the phone number.
Try plugging a normal phone into the socket and dialling the number. A
modem sound should occur on the other end. The possible other
explanations are the modem has failed
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
Installation Files.
Z3 -Refund Limit
Refund amount exceeds the Banks limit.
The EFTPOS modem has reported that the number it has tried to call is
busy. Retry the transaction. If it occurs often in from the bank and
PCE-EFTPOS
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
Z4 -No Host Number
The phone number is not configured
Check the EFT SRV installation. Reinstall the EFT SRV software
Who to Contact
Contact the POS Vendor
Contact Details
Related Files
Installation Files.
Z5 -Power Fail
The POS has a power fail, transaction declined
The power failed and the transaction did not complete. Retry the
transaction
Who to Contact
Contact the POS Vendor
Contact Details
Related Files
Z6 -No Manual Entry
Bank is in stand in and will only accept swiped cards.
The was a synchronisation failure with the bank. The possible courses
are the phone line, the bank modems or the EFTPOS modem.
Retry the transaction if the problem persists contact the phone
company, bank and Ingenico
Who to Contact
Contact the CBA Help Desk
Contact Details
1800 230 177
Related Files
PC EFTPOS Response Codes - Page 20
Z7 -Link Error
The EFT Client application cannot communicate with the EFT SRV.
Check the following to ensure that the connection is being made.
The Client Icon in the system tray should be green, not red.
A red icon means it cannot see the EFT SRV.
The POS has TCP/IP installed and is operational. The POS is
connected to the LAN.
The EFT SRV is running on the machine that is connected to the bank
Who to Contact
Contact the POS Vendor
Contact Details
Related Files
Installation Files.
PC EFTPOS Response Codes - Page 21
