Presentation on
CBS Project Planning
& Implementation
At NIBM, Pune
Core Banking Project, State Bank of India 1
CBS- Genesis & What was not envisaged
Imperatives
Major Customisation
Architecture
Delivery beyond
Implementation expectations
Methodology
Overcoming Stumbling
About CBS Solution Blocks
Rollout Mechanism and Improvements over
CBS Journey Existing System
Core Banking Overview Why Core Banking-
Benefits
Process Change
Core Banking Project, State Bank of India 2
CBS-The Imperatives
Rising customer expectations/ Competition
Group synergy
Regulatory Requirements
Efficiency in operations
Reduce transaction cost
Settlement and management of funds
Timely and accurate MIS
Risk Management
Core Banking Project, State Bank of India 3
Bank’s Long Term
Technology Plan- The Genesis
2000
Evaluation of
Vendors (Year 2000)
Initial Expectation-
Evaluation, bench- To cover 3300
marking & selection- branches in a 5 years
2001
spectrum (by year
KPMG 2008)
recommended FNS
Contract in
October’ 02
Core Banking Project, State Bank of India 4
The Initiatives
• 6 Scope of the effort is
covering all
Organisational and
performance branches of SBI
management under CBS
implications
• 2 • 3 • 4 • 5
CPC Branch Alternate Database • 7Change Management
Design Redesign Channel Marketing
Design capability
2 3
4 5
1 Core Process Redesign
CBS
Core Banking Project, State Bank of India 5
Architecture
Client/ Server Architecture
Centralised host controlling a series of
remote clients
Each remote client controlling a series of
dumb terminals
Remote clients also storing a limited
amount of data to minimize dependability
on host
Cont…
Core Banking Project, State Bank of India 6
Architecture
Client/ Server Architecture
A versatile modular infrastructure
designed with enterprise-class architecture
Intended to improve usability, flexibility,
interoperability, and scalability (LINK)
Supports high volume and dispersed
network
Core Banking Project, State Bank of India 7
Implementation Methodology
Implementation on SDLC style
Feasibility Study
Requirement Analysis
Designing
Development
Implementation
Post Implementation
Cont…
Core Banking Project, State Bank of India 8
Implementation Methodology
Initial Rollout to commence on a prototyping
Implementation method
Parallel switch over followed for a limited period
Further rollout to follow iterative development
style
Deviations from SDLC during the course already
discounted
Cont…
Core Banking Project, State Bank of India 9
Implementation Methodology
Certain degree of Bankmaster usage for
enquiry purpose only
All modules but not all functionalities
covered
Decentralised Implementation policy adopted
Core Banking Project, State Bank of India 10
The Solution Providers
• B@ncs-24 / B@ncslink - Core Banking
software from FNS Australia
• Finance One – CGL software from Comlink,
USA
• GLIF Interface
• EximBills – Trade Finance software from
China Systems
• Hardware – HP Systems, USA
• System Integration/Customization/Pilot
implementation- TATA Consultancy Services
Core Banking Project, State Bank of India 11
Overall Solution
Core Banking Project, State Bank of India 12
B@NCS-24 Architecture
Dumb
BTM200 ATM IVR Internet Interfaces
Screen
0
SWIFT
GP Gateway Clearing
BNCONS
Trickle
Replay Messaging
Restart
Delivery Channel Management
Transaction Management Interest
Fees
Formats
Deposits
Securities
Loans
Timing
MM
FX
Language
User
Data Base Input/Output Control
Relational Data Base Tables … CIF, Deposits, Loans, Trade, FX, Jrnl etc
Secondary
Positions Gaps Ladders ALM Query Update Statistics
Diary
Clearing
Reports
Core Banking Project, State Bank of India 13
N – Tier Architecture
PRESENTATION LAYER
Foreign Internet
Branch Terminals ATM EFTPOS Banking
Exchange
GATEWAY PROGRAMS
DELIVERY LAYER
D L C S B C C E V
E O I P R
APPLICATION A
LAYER T L I
P N F M A S A M S
CGL GLIF CHRG UT9999 DEBT
DATABASE & SERVICES
DBIO MRKT LIMIT CORSP
DATABASES
Core Banking Project, State Bank of India 14
System Layers - Technology
• Presentation Layer
– B@NCSLINK - .NET Framework, IIS, IE 5.5+
– GUI Driven by HTML and XML
• Delivery Layer
– Interface between Front-End and Host Application
– C, C++, COBOL
• Application Layer
– C, COBOL
– Driven by system triggers, parameters and environment
settings
• Database Layer
– Interfaces to Database using appropriate call levels and
language
Core Banking Project, State Bank of India 15
Branch Environment
Branch Server
Windows 2000 Advanced Server
Eximbills B@NCS-24
Client Workstations Client Workstations
Eximbills Microsoft
.NET Framework
FileServer
ODBC HTML /
Call Web Service IIS
XML
ASP Services
Database
Windows XP Windows XP
Oracle Client IE 6.0 and above
XML Messages
Branch Database
Oracle 8i or 9i COM Objects
No CGL
Component in the
Branch Server
Core Banking Project, State Bank of India 16
Day 24 x 7 Processing
NETWORK
Processing
GATEWAY
BANCS BANCS
DAY SHADOW
SYSTEM SYSTEM
Day Shadow Reference
Database Database Database
Core Banking Project, State Bank of India 17
24 x 7 Processing
Night
NETWORK
Processing
GATEWAY
BANCS BANCS
DAY SHADOW
SYSTEM SYSTEM
Day Shadow Reference
Database Database Database
Core Banking Project, State Bank of India 18
Day Begin
24 x 7 Processing
NETWORK
Processing
GATEWAY
BANCS BANCS
DAY SHADOW
SYSTEM SYSTEM
Day Shadow Reference
Database Database Database
Core Banking Project, State Bank of India 19
Transaction Flow
Request Web
Page
1
2 B
Return Web R
Page A
N
Teller C
Send Transaction
Console 3 H Transaction Action
6 H 7
O
10
S S Database
Response
E T 8
R 9 Response
Supervisor V Response
Authorization
E
Supervi 5
R
sor
4
Console
Requests
Authorization
Core Banking Project, State Bank of India 20
The Complete Picture
Internal
ALM + Risk Interfaces
MIS + DW + DM
Management
Core
+ Internet
Treasury Trade Banking
+
GL
IBR ATMs
Branch Network
Core Banking Project, State Bank of India 21
Corporate General Ledger
Cleaning &
Consistency
Check
CDC Daily Weekly
CBS
SBI 2
1
CONNECT CENTRALIZED
WAN DATABASE
WEEKLY FINANCE ONE
ZO
Bank Master
1+2
GLIF
Branch
Daily
BANK
CONSOLIDATED
REPORT
Manual CORE BANKING
Intelligence/ Adjustments
BRANCH
Core Banking Project, State Bank of India 22
Rollout Mechanism
Retail Trade
Transactions- Finance-
Bancs24 EXIM bills
from FNS from China
Systems
Transaction Other
Consolidation Interfaces
& Reporting- like ATM,
Finance One INB etc
Core Banking Project, State Bank of India 23
Rollout Mechanism
Migration methodology:
•Enrichment of data in legacy software
•Additional data capture & data cleaning through
internal tools
•Data extraction
•Data migration – validations
•Migration on all days of the week – max done:
30 brs. / day
•Staging / mock migration: delegated to Circles
•Migration Audit
Core Banking Project, State Bank of India 24
Rollout Mechanism
Rollout Methodology
•In-house teams
•Roll-out de-centralised, through Circle / ZO
implementation teams
•Core Team at Belapur for value addition
•Hardware set-up / Branch environment creation
by local resources
•Adequate number of teams at each Circle with
different skill-sets: Migration, Technical & hand-
holding
•Comprehensive documentation/sign-off
Core Banking Project, State Bank of India 25
Rollout Mechanism
Training Methodology:
•Training & Change Management: Key success
factor
•Training of initial key resources at Belapur
•In-house training: SBIICM + STCs (50 channels)
•User Manuals
•User Meets / Workshops
•Project InFocus: On-site training
•Resources of existing CBS branches
•CBS Club: peer level learning
Core Banking Project, State Bank of India 26
Rollout Mechanism
Testing Methodology:
•Unit & System Testing by Integrators
•UAT: Testing Plan, scenarios & cases
•Multiple iterations – entry & exit criteria
•Benchmark for showstoppers & critical errors
•Fixes – monitoring through DCMS
•Regression testing (Rational Robot)
•Performance Testing
•Validations through Prototypes
•Challenge: Synchronising with production &
parameters
Core Banking Project, State Bank of India 27
Rollout Mechanism
Outsourced services:
•TCS : CDC operations
•Satyam: UAT methodology
•Thinksoft (TGS): Acceptance Testing
•L&T Infotech: CA Unicenter – Service Desk,
ITRM
•NIIT: e’Learning
•Paladion: System Security
Core Banking Project, State Bank of India 28
Rollout-The Beginning
Initial Pilot Phase- 2003
First Pilot branch on August 29, 2003
with limited functionality
Second Pilot with Trade Finance
functionality on Feb 28, 2004
Core Banking Project, State Bank of India 29
Rollout-The Journey
Rollout Phase- I (June to Sept.’04)
Controlled Roll-out with limited functionality
Pilot learning application
Roll-out Phase-II (Dec.’04 to Mar.’05)
Accelerated Roll-out
Bank-wide coverage
Enhancements of functionalities
End-March ’05: 1,093 brs.
Core Banking Project, State Bank of India 30
Rollout-The Journey
Roll-out Phase-III (June – Oct. 05)
Fast-paced & quick ramp-up
Fine-tuned processes
2545 branches covered
Roll-out Phase-IV (Nov 05-Oct 07)
Roll-out under constraints
3769 branches covered over 2 years period
Core Banking Project, State Bank of India 31
Rollout-Final Phase
Roll-out Phase-V (Nov 07-July 08)
Stabilized and accelerated Implementation
Mechanical rollout stage reached
4571 branches covered in a span of 9 months
Completion of Implementation Phase of SDLC
Core Banking Project, State Bank of India 32
Rollout
Year wise roll-out
4000
3500
3000
Branches
2500
Year
2000
Branches
1500
1000
500
0
2003 2004 2005 2006 2007 2008
Year
Core Banking Project, State Bank of India 33
Core Banking - Overview
• 24 hours banking, 7 days a week
• Anywhere banking
• Integration with delivery channels – ATMs,
Internet, Phone & Mobile Banking etc
• Efficiency in operations
• Strengthening MIS / DSS / EIS
• Integration with strategic areas like Trade
Finance, Treasury, ALM, Corporate Balance
Sheet
• Change in business processes – value addition
to Bank and Customers
Core Banking Project, State Bank of India 34
Core Banking - Overview
• All data would be in the Central Host
• Some data in front-end for validations
(screens, signatures, photographs, EOD balances,
journal..…)
• Data flow from / to the branch through
SBIConnect
• Most of the system related activities at Host level
• EOD at Host
• Pre EOD validations at the branch
• Off-line processing
Core Banking Project, State Bank of India 35
Customer Information File
• Global CIF & Accounts
• Intelligence free Customer number & Account
number
• 10+1 digits for customer number and Account
number (max. 16+1)
• Relationship Links (All Customers need not be
Account holders – Introducer, Nominee,
Guarantor…)
• Scope for cross selling
Core Banking Project, State Bank of India 36
Customer Information File
• Relationships
Customer Account-holder
ACCOUNT
Customer [Link]-holder
Customer Guarantor
Customer Partner
Customer Nominee
Core Banking Project, State Bank of India 37
Interfaces
• Trade Finance
• ATM Switch/Internet Banking/STEPS
• Reporting & Reconciliation – IOA, DRD,
AGCL, RTC, GAD, Elenor
• SWIFT/SFMS
• CMP
• Treasury products / ALM
• Plus other interfaces (Total 36)
• New Product – Telebanking/Call Centre
Core Banking Project, State Bank of India 38
PROCESS CHANGES
• Core Banking – Not only Computerisation;
aims at changing the way we do business.
• Freeing branches from Back office work
• Branches to be delivery points – marketing
outfits
• Core Banking – enabler of BPR initiatives of
Bank
SBI – CORE BANKING PROJECT
Core Banking Project, State Bank of India 39
Major Process Changes
• Functionalities of Br. txns. through channels
• Changes in workflow – Day Books, TDR
advices, receipts……
• New products – flexi-amount gift cheque, SMS
alerts……
• Loan Sanction, Tracking, Debt Collection
• System control over Drawing Power
• Maintenance of many registers in system –
nomination, stop payment / loan-related
• NPA – on-line tracking, write-off, probability
of default….
Core Banking Project, State Bank of India 40
Major Process Changes
• Maker-Checker integrated with powers
• Branch Calendar
• Fees & Charges
• Reports – Generation & Distribution –
Voucher Verification Reports
• Clearing- Centralised Handling
• Cash / Currency Chest Computerisation
• Self Service Facilities
Core Banking Project, State Bank of India 41
Core – The new environ Customer
• Anytime, Anywhere Banking
• Multiple Access Channels
• Cost Reduction in transactions with the Bank
• A Single view of all accounts
• Speedy Remittances across the Country
• A One Stop Shop for all his Banking needs
• Entire SBI Group Services & Experiences At
his disposal
• In sum, EMPOWERMENT through
IMPROVED SERVICE QUALITY
Core Banking Project, State Bank of India 42
Core – The new environ Branch
• Streamlined work-flow
• Single Window – reduced voucher movement
• Maintenance functions at CDC (Product set-
up, interest rate change……)
• Minimal system-related functions
• Reduced paper / register-work
• Rationalisation of reports – fewer reports to
check
Core Banking Project, State Bank of India 43
Core – The new environ Branch
• Modern communication with customers
• Better lay-out and in-Branch facilities
• Reduced Back Office work – SOC - Quality
time for marketing / business
• Daily Snapshot of operations
• IN SUM:
BRANCHES WOULD DO LESS AND LESS
OF BACK OFFICE WORK AND FOCUS
ATTENTION ON
MARKETING & CROSS SELLING
Core Banking Project, State Bank of India 44
Shared Operations Centre
CENTRAL DATA CENTRE
CDC
•Inward Clearing
•Outward Clg.
•Personalization
SHARED of cheque books
OPERATIONS
•Print
management
•Despatch
•Customer set-up
•A/c Opening
•Signature Scan
6 BR 1 4 BR 2 BR 3
•S.I.
•Bulk payments
Core Banking Project, State Bank of India 45
Branch Redesign
• Core sales and service branch • SSB with affluent module
• SSB with SME module • Sales focused outlet
• Mini Branch • Home loans centre
Core Banking Project, State Bank of India 46
Core – The new environ
Controller
• Reduced dependency on branch for data
• Online view of Branch data
• Better Monitoring & control
- control returns/irregularity statements
• ABC analysis of customers segmentation
• MIS for branches – Weekly, P Report…
• In Sum, QUALITATIVE MONITORING AND
EFFECTIVE CONTROL
Core Banking Project, State Bank of India 47
Core – The new environ Bank
• SBI group synergy – cross-selling & market
expansion
• Bank / Group Balance Sheet
• Single view of the Customer
• Pricing / segmentation on the basis of
Relationship – value added services
• Rationalisation of fees & charges & customer
profitability
• Quicker response to changes in environment
• Funds Management – Bank’s & Customers’
• ALM / Treasury – Risk & Asset Management
Core Banking Project, State Bank of India 48
Core – The new environ Bank
• Reduced Time-to-market new products
• Reduction in transaction cost
• Reduced reconciliation overhead
• Adoption of International Best Practices
• Compliance with USGAAP
• Standardisation of workflow / Processes –
Same Look & Feel
• Organisational Communication
• In Sum, CHANGE THE WAY BUSINESS IS
DONE BY LEVERAGING TECHNOLOGY
Core Banking Project, State Bank of India 49
What was not envisaged
Taking on Associate Bank for Group Synergy
Uniform accounting procedure for all 7 ABs (follow SBI)
BPR process changes not factored in at all
Only moderate customisation was thought of
Customisation expected to take a year only
Today, more than 60% of the baseline software
Interfaces expected to be minimal
>>36 Interfaces at present
Cont….
Core Banking Project, State Bank of India 50
What was not envisaged
Mid course correction in the software based on
Implementation feedback
>>Forced migration holidays
Corrections/ Upgrades incorporated through
release of multiple versions- 1.1,1.105,1.11,1.2
and BPR version.
>>>Technical Migration
Core Banking Project, State Bank of India 51
Major Customisation
General Module
Remittance
Collection
Safe Deposit Vault/ Safe Custody
NPA Tracking
Focal Point functionality
Currency Chest
Cont…
Core Banking Project, State Bank of India 52
Simultaneously, after 1 pilot, FOCUS on roll-
st
out (Volume) with limited functionalities
Deviation from Classical SDLC
Customisation
Testing and acceptance
Pilot- 50
Roll out mode
Process of CUSTOMISATION CONTINUES
Core Banking Project, State Bank of India 53
Delivery beyond expectations
In-house handling of Implementation
What was to be done in more than 5
years has been done in <3 years
Building skill sets (Migration/Testing/Hand
Holding)
Decentralisation of Implementation-LHO/ZO
CBS Annual Closing-A Great Success
Cont….
Core Banking Project, State Bank of India 54
Delivery beyond expectations
Mentoring of branches
Sensitisation of various user groups (Change
Management)
Addressing user comfort areas
Migration fine tuning in-house- Based on
Implementation experience
User Meets / Workshops
Cont….
Core Banking Project, State Bank of India 55
Delivery beyond expectations
Documentation
User Manual
Job Cards
Implementation Kit
News@Core
Service Desk Knowledge Base Documents
Cont….
Core Banking Project, State Bank of India 56
Delivery beyond expectations
Enabling support mechanism
E Learning (SB Gels)
Service Desk
Training Server
Cont….
Core Banking Project, State Bank of India 57
Delivery beyond expectations
Service Desk
•Software by CA - Unicenter ServicePlus
•Customisation by L&T Infotech
•Operational since 28.11.2004
•Available on SBI Connect
•Web based application- no installation
•Call resolution on escalation logic
•Escalation based on call severity
Cont….
Core Banking Project, State Bank of India 58
Delivery beyond expectations
Service Desk …..cont
•Enhancement of Knowledge base through
documents/announcements
uploaded/displayed in Service Desk
•Communicate with branches regarding
Corporate Centre CBS initiatives/decisions
through announcements
Cont….
Core Banking Project, State Bank of India 59
Delivery beyond expectations
Service Desk…..cont
•Service Desk decentralised at LHO level
•Direct escalation of calls related to
CDC/Report and BOG
•Escalation time for other calls- 48 working
hours
•Manual escalation possible by LHO (for
severe calls)
•Activation of ZO Service Desk once LHO
service desk is stabilised
Cont…
Core Banking Project, State Bank of India 60
Delivery beyond expectations
Report archival and retrieval system
•Report servers installed at LHOs
•Reports backup decentralised
•CDC reports to route through regional
report servers
•Report archival and retrieval made
simplified
•Report response time to shorten
Cont….
Core Banking Project, State Bank of India 61
Delivery beyond expectations
Adoption of best practices
7799- BS Certification for Data Centre
ITIL Compliance of Service Desk
Security Audit by PALLADION
Core Banking Project, State Bank of India 62
Overcoming stumbling Blocks
Performance fine-tuning
Transaction flow monitored
Network as well as System connectivity
improved, system processing problem
resolved
Volume processing (trickle feed)
monitored – no failures
Core Banking Project, State Bank of India 63
Overcoming stumbling Blocks….cont
Generation / splitting / distribution of reports –
monitored daily – no major issues
Separate report servers at LHOs
CRT mechanism put in place
All officials provided intensive training at
SBIICM and 2-day workshops
Circle Managements advised to ensure that
all CRT officials come on board immediately
Core Banking Project, State Bank of India 64
Overcoming stumbling Blocks….cont
Service Desk – decentralised and operationalised at
all LHOs
Service Desk resources at Belapur strengthened and
outstanding calls reduced significantly
IOR Dept. in Circles involved in monitoring
reconciliation position at CBS branches.
Dedicated, Circle-specific resource teams formed at
Belapur to lend on-going support
Core Banking Project, State Bank of India 65
Overcoming stumbling Blocks….cont
Certain activities like Cash drawer updation
decentralised
GLIF data made available to Circles, Local GLIF
servers installed at LHOs
TPM data entry decentralised
Transfer batch functionality modified, 1260
handling at branch level
Core Banking Project, State Bank of India 66
Improvements over existing
system
Bankmaster Core Banking
Standalone Centralised
Customers of Branch Customers of Bank
Anywhere Banking
Transaction Additionally, Supports
Processing Software MIS / DSS / EIS
Systemic limitations Offers flexibility with
security
Core Banking Project, State Bank of India 67
Improvements over existing
system
Bankmaster Core Banking
Information flow for Efficient Risk
Risk Management is Management
slow
Time-lag in other Other delivery channel
delivery channel transactions – real-time
transactions
Transactions within Transactions can
Branch Core Banking Project,transcend
State Bank ofbranches
India 68
WHY CORE BANKING
Core Banking Project, State Bank of India 69
WHY CORE BANKING
Become a customer-centric bank
Drive intelligent customer interactions
Show a complete view of customers
Deliver multi-channel campaign and offer
management
Provide a single source of truth for customer data
Build market responsiveness by transforming
core banking processes
Provide process-driven solutions
Transform core banking processes
Only integrated front-to-back solution for
consumer finance and commercial lending
Core Banking Project, State Bank of India 70
WHY CORE BANKING
Manage compliance, risk, and performance more
effectively
Deliver actionable customer and product
profitability insight
Manage credit, market, and operations risk
Provide a foundation for regulatory compliance
Improve operational effectiveness of corporate
assets
Fully utilize employees as key company assets
Reduce operational risk with comprehensive
financial management solutions
Manage projects more efficiently and effectively
Transform corporate procurement
Core Banking Project, State Bank of India 71
WHY CORE BANKING
Evolve to an agile, intelligent and secure
platform
Deliver new banking services quickly to existing
and acquired customers
Make real-time decisions with know-your-
customer data across all channels
Secure client data against fraud, insider access,
phishing, and identity theft
Selectively consolidate legacy systems onto open-
standards platform
Core Banking Project, State Bank of India 72
CBS FOR CUSTOMERS
Core Banking Project, State Bank of India 73
Benefits to Our Customers
ANYTIME, ANYWHERE BANKING
Customers are not branch customers, but BANK
CUSTOMERS
Interconnected branches; customers can approach
any branch and make transactions
INTEGRATION WITH DELIVERY CHANNELS
Integration with delivery channels like ATM,
INTERNET BANKING, MOBILE BANKING etc
No need to visit a branch to make transactions,
banking now at mouse click anytime, anywhere
Home delivery of banking products
Core Banking Project, State Bank of India 74
Benefits to Our Customers
INSTANT TRANSFER OF MONEY
Easy and instant transfer of money from one place to
another place at reduced cost
No need to send drafts and face delays
TRANSFER OF ACCOUNTS
Transfer of accounts from one branch to another
branch just in seconds
No need to close account and open a new account at
transferee branch
No waiting time for customers
Core Banking Project, State Bank of India 75
Benefits to Our Customers
INTER-GROUP MONEY TRANSFER
Instant transfer of money between SBI and its
associate banks
No need to send drafts
No waiting time for customers
ONLINE DEBIT OF OUTSTATION INSTRUMENTS
Facility to debit customer accounts maintained at
other branches.
No need to send SC/DDP
Flexibility to pay outstation cheques at the branch
itself
Customer need not to wait for instrument realisation
Core Banking Project, State Bank of India 76
Benefits to Our Customers
INTER-BANK MONEY TRANSFER
Hassle free and faster Inter-bank money transfer
through NEFT (National Electronic Fund transfer)
No need for customer to send a draft, wait for draft
to be presented in clearing and face delay in
transfer of money
Inter-bank money transfer now possible through
Internet Banking, anytime, anywhere
Core Banking Project, State Bank of India 77
Benefits to Our Customers
ONLINE BILLS PAYMENT
No queue for bills payment
Powered by core banking solution, online payment
facility for mobile bills, electricity bills, credit card
bills etc made available
No waiting time for customer, anytime, anywhere
bill payment
Core Banking Project, State Bank of India 78
GOVT TRANSACTIONS
Core Banking Project, State Bank of India 79
Benefits-Government Transactions
FASTER RECONCILIATION
Faster funds transfer and reconciliation
CBDT, CBEC, MCA 21 funds settled on T+1 basis
PPF funds handling at centralised level
Smooth transfer of government balances on
September 30 every year
REPORTING
Accurate and timely reporting
Online MIS data in respect of government
transactions
Core Banking Project, State Bank of India 80
Benefits-Government Transactions
CONVENIENCE IN MAKING TRANSACTIONS
Faster completion of transactions
Flexibility to verify government account credit
based on challan number on NSDL site
Centralised credit of pension
Flexibility to make government transactions (ex:
PPF) through Internet Banking
Core Banking Project, State Bank of India 81
CBS FOR THE BANK
Core Banking Project, State Bank of India 82
Benefits to Internal Customers
INTERNAL HOUSE-KEEPING
Easy, faster and auto reconciliation
Easy and error free record maintenance in system,
no need to manually maintain records
Increased focus on customers, less procedural
delays, most of back office work taken over by
system
Hassle free completion of transactions
Reduced transaction cost
Strengthening MIS/DSS/EIS
Tremendous scope for cross selling
Branch redesign
Core Banking Project, State Bank of India 83
Benefits to Internal Customers
REDUCED REPORTING REQUIREMENTS
Rationalization of reports- fewer reports to check
Auto generation of reports, no need to prepare
reports manually
Large spectrum of reports for branch users
Online reporting to controllers, no need to
manually send reports
HAPPIER AUDIT EXPERIENCE
No need to prepare audit reports at branch level
Time saving for branch staff, increased focus on
critical areas
Generation of all audit reports online in one go
Redesigned and simplified audit procedures
Core Banking Project, State Bank of India 84
Benefits to Internal Customers
CENTRALISED PROCESSING
Deposit/ Loan accounts
Riding on the power of core banking platform, the
concept of centralized processing of deposit/ loan
accounts introduced
Dedicated cells (LCPC/RACPC) opened at various
centres to process deposit/ loan accounts of all
branches
Branch users are now free from back office
processing resulting in increased focus on customer
service
Core Banking Project, State Bank of India 85
Benefits to Internal Customers
CENTRALISED PROCESSING
Local/ Outstation Instruments
Using core banking platform, the concept of
centralized processing of local/ outstation
instruments introduced
Dedicated cells (CCPC) opened at various centres
to process local/ outstation instruments of all
branches centrally
Tremendous time saving for branch users
resulting in increased focus on customer service
Core Banking Project, State Bank of India 86
Benefits to Internal Customers
OTHER BPR INITIATIVES ROLLED OUT
Based on CBS platform
Centralised pension processing
Centralised handling of bad debt
Centralised dedicated cells for Mid Corporate Loan
administration, Small & Medium enterprises, Trade
Finance etc
Core Banking Project, State Bank of India 87
Benefits to Internal Customers
BUSINESS CONTINUITY
Flexibility to switch over to some other branch in
case of system problems thereby reducing
inconvenience to customer
Facility to switch to offline mode in case
connectivity is disrupted
Core Banking Project, State Bank of India 88
Accolades
Apart from a number of awards won by
various wings of the project, two most
satisfying awards won by the project were
awarded by The Banker’s Magazine of
Financial Times Group, London.
Core Banking Project of the Year by
Banker Magazine (London) for 2007.
Overall Retail Technology Project of
the Year by Banker Magazine for 2007.
Core Banking Project, State Bank of India 89
Core Banking Project, State Bank of India 90
