Most Common Validation Errors

External Guide

Cisco Service
Contract
Center

Error Guide

Updated 6/25/2009

Table of Contents
INTRODUCTION ........................................................................................................................................ 4
CONTRACT OWNERSHIP ....................................................................................................................... 6
BILL TO ....................................................................................................................................................... 6
SCCON1009 Error Code..................................................................................................................... 6
SOURCE CONTRACT / TARGET CONTRACT .................................................................................................. 7
SCCON1001 Error Code..................................................................................................................... 7
SCCON1004 Error Code...................................................................................................................... 7
TAKEOVERS ................................................................................................................................................ 8
XXCSS_QOT_TAKEOVER_LINE_ERR Error Code .......................................................................... 8
XXCSS_QOT_DISC_ERR_TO Error Code ......................................................................................... 8
SCTAK1001 ERROR CODE ...................................................................................................................... 9
INSTALLED-AT SITE + SHIP TO............................................................................................................ 9
INSTALLED-AT SITE .................................................................................................................................... 9
XXCSS_QOT_INST_SITE_REQD: Missing Site .................................................................................... 9
SERVICE AVAILABILITY MATRIX .............................................................................................................. 10
SCASL1001 Error Code .................................................................................................................... 10
SCASL1003 Error Code .................................................................................................................... 10
SCASL1004 Error Code .................................................................................................................... 11
COUNTRY / MNQ ...................................................................................................................................... 11
SCMUN5001 Error Code .................................................................................................................. 11
SERVICE CONTRACT DATA CONTROL (SCDC) ERRORS ............................................................................ 12
XXCSS_SCDC_IS_AF_I Error Code ................................................................................................ 12
XXCSS_SCDC_IS_I Error Code ....................................................................................................... 12
CONTRACT DATE VALIDATIONS ...................................................................................................... 12
BEGIN DATE .............................................................................................................................................. 12
SCDAT1005 Error Code ................................................................................................................... 13
SCDAT1006 Error Code ................................................................................................................... 14
SCDAT1007 Error Code ................................................................................................................... 15
SCDAT1008 Error Code ................................................................................................................... 16
SCDAT5011 Error Code ................................................................................................................... 16
SCDAT5012 Error Code ................................................................................................................... 17
SCDAT5013 Error Code ................................................................................................................... 18
SCDAT5014 Error Code ................................................................................................................... 18
SCDAT5015 Error Code ................................................................................................................... 19
SCDAT5016 Error Code ................................................................................................................... 20
SCDAT9002 Error Code ................................................................................................................... 21
SCDAT9015 Error Code ................................................................................................................... 21
END DATE ................................................................................................................................................. 22
SCDAT5009 Error Code ................................................................................................................... 22
SCDAT5010 Error Code ................................................................................................................... 22
SCDAT5021 Error Code ................................................................................................................... 23
SCDAT9010 Error Code ................................................................................................................... 23
SCDAT9013 Error Code ................................................................................................................... 24
SCDAT9014 Error Code ................................................................................................................... 24
SCDAT9021 Error Code ................................................................................................................... 25
SCSRV5004 Error Code .................................................................................................................... 25
XXCSS_QOT_ENDD_PAST Error Code .......................................................................................... 26
CO-TERM DATE ........................................................................................................................................ 26
Error Guide

Updated 6/25/2009

SCDAT9021, SCDAT5011: Minimum Duration................................................................................... 26

SCDAT5006 Error Code ................................................................................................................... 27
SCDAT9023 Error Code ................................................................................................................... 27
PRICING RELATED VALIDATIONS ................................................................................................... 28
PRICE PROTECTION ................................................................................................................................... 28
PRICING ..................................................................................................................................................... 28
SCDAT1010 Error Code ................................................................................................................... 28
PRODUCT INFO / ENTITLEMENT VALIDATIONS.......................................................................... 29
PRODUCT #................................................................................................................................................ 29
MISC ......................................................................................................................................................... 29
SCMIS1001 Error Code .................................................................................................................... 29
SCSER1004 Error Code .................................................................................................................... 30
SCSER1008 Error Code .................................................................................................................... 30
QUANTITY ................................................................................................................................................. 31
SERIAL # ................................................................................................................................................... 31
XXCSS_SCDC_...: Serial Number........................................................................................................ 31
XXCSS_QOT_SER_NOT_FOUND: Serial Number Not Found........................................................... 32
XXCSS_QOT_SER_NO_ACCESS: No Access to Serial Number ......................................................... 32
SERVICE LEVEL ......................................................................................................................................... 33
SCCUS1001 Error Code ................................................................................................................... 33
SCCUS5001 Error Code ................................................................................................................... 33
SCASL1002 Error Code .................................................................................................................... 34
SCMIS1001: Service Products Are Not Mapped.................................................................................. 35
SCSRV5001: SUSA Software Service Levels ........................................................................................ 35
XXCSS_QOT_ENDD_PAST: Service Level and End Date .................................................................. 36
SCSPM1001 Error Code ................................................................................................................... 36
SCSPM9001 Error Code ................................................................................................................... 37
SCSRV1003 Error Code .................................................................................................................... 37
SCSRV1004 Error Code .................................................................................................................... 38
SCSRV1015 Error Code .................................................................................................................... 38
SCSRV1016 Error Code .................................................................................................................... 39
SCSRV1019 Error Code .................................................................................................................... 40
SCSER1011 Error Code .................................................................................................................... 41
SCSER5002.............................................................................................................................................. 41
SCSRV1012 Error Code .................................................................................................................... 42
SCSRV1017 Error Code .................................................................................................................... 43
SCSRV5001 Error Code .................................................................................................................... 43
SCSRV5005 Error Code .................................................................................................................... 44
SCSRV5006 Error Code .................................................................................................................... 45
SCSER5003 Error Code .................................................................................................................... 45

Error Guide

Updated 6/25/2009

Introduction
The CSCC Error Guide is a resource to help Cisco Service Contract Center users understand
and resolve error messages. This Error Guide has been abridged to include the most frequently
occurring errors. While some errors can be resolved directly by the user and are not listed in this
Error Guide, other situations may require Cisco personnel for further assistance.
Please read through the directions below for a description of the Error Guide sections, and how to
utilize the information in this document.
Note: This document details the most commonly occurring errors. If you do not find the error you
are looking for in this guide, please refer to the Full Error Guide.
Using the Error Guide
After navigating to the Error Details in CSCC, you will find an error severity icon next to each line
error. If you click on the error severity icon, the Error Details Correction pop-up window opens
showing a description of the error and proposed fix. If the details listed do not provide enough
information to resolve the error, click the Error Guide hyperlink in the Additional Resources
Related Links section to open the Error Guide. The table of contents page in this Error Guide can
direct you to the page with further explanation on the error.
Each error code includes the description and cause of the error from the Error Details Pop-up
page. Further sections explain the reason for the validation, descriptions of data conditions that
cause the error, recommended resolution options, and a related error code if applicable.
General error resolution options
Every validation gives basic suggested instructions in the Error Detail Pop-up screen and more
extensive instructions in the Error Guide on how to resolve the error. As a last resort, users
always have the option to resolve an error line by deleting it from the quote and adding the line
again or opening a support case for Cisco personnel to further investigate it.
For additional training on Error Management Best Practices, please click the following link: Best
Practices for Error Management Tip Sheet
When can Cisco personnel help in error resolution?
Depending on the error, Cisco personnel might be able to resolve the error in ways other than
those suggested in the Error Instructions or the Error Guide:

A product, site or Bill To address with an invalid status could be updated in Ciscos
systems by Cisco personnel to a valid status by overriding the error.
Depending on the error, Cisco personnel might be able to place the line in an Internally
Validated status. Such a line would be orderable if no further edits are made to it.
Errors which indicate a system error or corrupted data should be brought to the attention
of Cisco personnel for escalation.

Cisco will not be able to provide any special assistance for errors such as Missing Install Site.
Users will simply have to edit the Install Site. If there are problems with editing the install site,
users are welcome to turn to Cisco personnel for assistance.
Error severities
The Error Guide does not list the severity of the validations since this can change over time
depending on the validation. In general, a validation with the severity of Error needs to be
resolved before any further validations can be performed. Once the Error severity validations
are complete, the system performs a set of Warning and Informational validations. At this point
Error Guide

Updated 6/25/2009

the user has all the errors for that line as well as a rough price. Clearing these Warning level
errors will make the line valid.
Error Guide sections
The Error Description section is the exact text which is displayed in the Error Details
Pop-up screen.

The Cause section is to explain the reason why Cisco performs this particular check
and how the error is created. This section gives further descriptions of the types of data
conditions that would cause the error.

The Steps for Resolution section describes the preferred resolution options for the user.

The Related Error Code section contains the related error code when there are different
error codes for Partners and Cisco Personnel.

Error Guide

Updated 6/25/2009

Error Guide
Contract Ownership
Bill To
SCCON1009 Error Code
Error Information

Steps for Resolution

1. If this is a Takeover quote, go to the
Quote Summary Details screen, select
Take Over from the Action drop-down
menu, and execute the required legal
agreement to process the takeover.
2. Otherwise, clear this error by
changing the Bill To ID on the quote to
match the Bill To ID of the source
contract, deleting the line from this
quote, and/or quoting this line on a
different quote.
3. If this is not possible, open a Support
case for assistance.

Description:
The Global Ultimate ID on the source contract
is different from the Global Ultimate ID on this
quote.
Cause:
This error occurs when you are adding
products to a quote using an existing source
contract number. It indicates that the Global
Ultimate (GU) ID on the source contract does
not match the GU ID on the quote. A GU is
the data point used in Ciscos records to
associate all branches of a corporation to a
common, overarching entity. Each GU has a
unique ID number used to identify it in Ciscos
databases. The system checks to see if the
GU ID on the source contract matches the GU
ID on the quote, which indicates that you have
rightful access to the contract and can
therefore quote a renewal. (The only way to
quote a renewal on a contact under another
partners GU ID is to process a Takeover.)
Because the GU ID is associated with the Bill
To ID on the quote, your options for resolving
this error involve either processing a Takeover
or modifying the Bill To ID.

Additional Information
For detailed information on takeovers, see the
CSCC Takeovers Job Aid.
You can change the Bill To ID on a quote if
your organization has multiple Bill To IDs. To
do so, go to the Quote Summary Details
screen and edit the Bill To ID field using the
selector.
To delete a line from a quote, use the 'Delete
Line' function from the Action drop-down menu
on the Line Items and Pricing or Error Details
screen. To add a line, use the 'Add Line'
function from the Line Items and Pricing
screen.
See the CSCC User Guide for details.

Error Guide

Updated 6/25/2009

Error Guide
Source Contract / Target Contract
SCCON1001 Error Code
Error Information

Steps for Resolution

1. Verify the target contract
2. The target contract number needs to
be changed if incorrect
3. Use the Edit Line pop-up window to
edit the target contract number
4. Validate again to remove the error
5. If error is not resolved, contact Cisco
Staff for assistance
Related Error Codes

Description:
The Target Contract number is not found.
Cause:
This error indicates that the contract number
does not exist in the database.

N/A

SCCON1004 Error Code

Error Information

Steps for Resolution

1.

Verify that you have chosen the

correct service level and entered the
correct target contract number on the
quote. (A target contract of NEW will
resolve this error.)
2. If either is incorrect, correct the entry
and revalidate the quote.
3. If you are certain of your entries and
the problem persists, open a Support
case for assistance.

Description:
The service level chosen does not match the
service level on the target contract entered.
Cause:
Because a Cisco service contract can only
cover one service level, the service level you
are quoting must match the service level of
the target contract.

Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.

Error Guide

Updated 6/25/2009

Error Guide
Takeovers
XXCSS_QOT_TAKEOVER_LINE_ERR Error Code
Error Information

Steps for Resolution

1. If this is a Takeover quote, go to the
Quote Summary Details screen, select
Take Over from the Action drop-down
menu, and execute the required legal
agreement to process the takeover.
2. Otherwise, clear this error by changing
the Bill To ID on either the quote or
the source contract, by deleting this
line from the quote, or by adding this
line to a different quote.
3. If none of these options are possible,
open a Supprot case for assistance.

Description:
The Global Ultimate ID on the source contract
is different from the Global Ultimate ID on this
quote.
Cause:
This error occurs when you are adding
products to a quote by serial number. It
indicates that the Global Ultimate (GU) ID on
the source contract under which the serial
number is currently covered does not match
the GU ID on the quote. A GU is the data
point used in Ciscos records to associate all
branches of a corporation to a common,
overarching entity. Each GU has a unique ID
number used to identify it in Ciscos
databases. The system checks to see if the
GU ID on the source contract matches the GU
ID on the quote, which indicates that you
have rightful access to the contract and can
therefore quote a renewal. (The only way to
quote a renewal on a contact under another
partners GU ID is to process a Takeover.)
Because the GU ID is associated with the Bill
To ID on the quote, your options for resolving
this error involve either processing a
Takeover or modifying the Bill To ID.

Additional Information
You can change the Bill To ID on a quote if
your organization has multiple Bill To IDs. To
do so, go to the Quote Summary Details
screen and edit the Bill To ID field.
To delete a line from a quote, use the 'Delete
Line' function from the Action drop-down menu
on the Line Items and Pricing or Error Details
screen. To add a line, use the 'Add Line'
function from the Line Items and Pricing
screen.
See the CSCC User Guide for details.
Related Error: XXCSS_QOT_DISC_ERR_TO

XXCSS_QOT_DISC_ERR_TO Error Code

Error Information

Steps for Resolution

1. Contact your Channel Renewal Sales
Manager (CRSM) or Channel Service
Account Manager (CSAM) for
assistance.

Description:
This Takeover line must have discounts
applied by an internal Cisco representative.
Cause:
Discounts on Takeover lines must be applied
by an internal Cisco representative.

Related Error Codes

XXCSS_QOT_TAKEOVER_LINE_ERR

Error Guide

Updated 6/25/2009

Error Guide
SCTAK1001 Error Code
Error Information

Steps for Resolution

1. Either remove the line from the quote
or open a Support case for
assistance.

Description:
The service level chosen is not eligible for
Takeover quoting.
Additional Information:
Some service levels are not eligible for
Takeover quoting. (See the Takeovers
Eligibility Table in the CSCC User Guide.) Due
to this situation, some service levels may
result in errors if a takeover is attempted.

Additional Information
To delete a line from a quote, use the 'Delete
Line' function from the Action drop-down
menu on the Line Items and Pricing or Error
Details screen. See the CSCC User Guide for
details.

Installed-At Site + Ship To

Installed-At Site
XXCSS_QOT_INST_SITE_REQD: Missing Site
Error Information

Steps for Resolution

1. Verify that you have entered the
correct Install Site.
2. If not, correct your entry by creating or
searching for a new site ID, and
revalidate the quote.
3. If you have entered the correct Install
Site, or if you have corrected your
entry and the problem persists, open
a Support case for assistance.

Description:
This line requires valid Install Site information.
The Install Site provided is either UNKNOWN
or invalid.
Cause:
The Install Site that was entered or pulled
from the existing contract is either UNKNOWN
or was not found in the CSCC database.
(Note that some older contracts can contain
invalid or incomplete Install Site information.)

Additional Information
See the CSCC User Guide section, Using
Advanced Search for instructions on
searching for Install Sites. For instructions on
creating a new Install Site, see the User Guide
section, Creating a New Address.

Error Guide

Updated 6/25/2009

Error Guide
Service Availability Matrix
SCASL1001 Error Code
Error Information

Steps for Resolution

1. Verify the Service Level
2. Select alternative service levels that
are available at the install site location
3. Validate again to remove the error
4. If error is not resolved, contact Cisco
Staff for assistance

Description:
This Service Level is not available at the
install site location.
Cause:
The service level is not available in the
desired install site location.

To verify Service Availability navigate to:

[Link]
Related Error Codes
N/A

SCASL1003 Error Code

Error Information

Steps for Resolution

1. Verify that the service level is correct.
2. If not, choose a different service level
or use the Preferred Value provided,
then revalidate the quote.
3. If this is not possible or does not
resolve the issue, open a Support case
for assistance.

Description:
The service level chosen is not available for
this product.
Cause:
This error indicates that the requested
service is not available for the product.

Additional Information
Before contacting Support, you can use the
Cisco Service Availability Matrix (SAM) to
confirm that the service level desired is not
available for the product being quoted. The
SAM tool is available at the following URL:
[Link]

Error Guide

10

Updated 6/25/2009

Error Guide
SCASL1004 Error Code
Error Information

Steps for Resolution

1. Verify that the service level for the
major line is correct.
2. If not, choose a different service level
and revalidate the quote.
3. Verify that the service levels for the
minor lines are correct and consistent
with the major line.
4. If not, choose different service levels,
then revalidate the quote.
5. If these options are not possible or do
not resolve the issue, open a Support
case for assistance.

Description:
The service level chosen is not available for
one or more lines in this configuration.
Cause:
One or more of the minor lines under a major
line have invalid service levels.

Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. (See the CSCC Support User Guide
for details.)
Before contacting Support, you can use the
Cisco Service Availability Matrix (SAM) to
confirm that the service level desired is not
available for the product being quoted. The
SAM tool is available at the following URL:
[Link]

Country / MNQ
SCMUN5001 Error Code
Error Information

Steps for Resolution

1. The Bill To and Install Site information
for this line must be reviewed by an
internal Cisco representative before
the quote can be validated and
ordered.
2. Contact Support for assistance.

Description:
This line requires internal Cisco review and
approval before the quote can be ordered.
Cause:
There are restrictions on multinational quotes
for some service levels. This error indicates
that the service level selected is not sold in
the destination country. Only Cisco Branded
Resale (CBR) service programs are always
permitted for multi-national quoting.

Error Guide

Related Error Codes

N/A

11

Updated 6/25/2009

Error Guide
Service Contract Data Control (SCDC) Errors
XXCSS_SCDC_IS_AF_I Error Code
Error Information

Steps for Resolution

1. Using the Edit Line functionality within
the Action drop down, apply an
alternative Site ID.
2. If you cannot apply an alternative Site
ID, create the address using the
Address Management tool.
3. If you cannot apply an alternative Site
ID or create the address, contact
Support for assistance.

Description:
Unknown Target Install Site ID.
Cause:
Invalid Installed At Site. Valid Install Sites are
required for critical service business
processes. Determines if the install site
associated with the IB instance is a dummy
or unknown site. Install sites are maintained
in ERP Ship-to Site.
Unknown Target Install Site. Target Install Site
may be populated with invalid install site when
install site in not populated

Related Error Codes

N/A

XXCSS_SCDC_IS_I Error Code

Error Information

Steps for Resolution

1. Using the Edit Line functionality within
the Action drop down, apply an
alternative Site ID.
2. If you cannot apply an alternative Site
ID, create the address using the
Address Management tool.
3. If you cannot apply an alternative Site
ID or create the address, contact
Support for assistance.

Description:
The Target Install Site is in an invalid status.
Cause:
Installed At Site: The Install Site Active In ERP
Validation will determine if the install site
associated with the IB instance is active in
ERP and NOT on Hold.
The Target Install Site is in an invalid status.
The Status of the Target Install Site is inactive
or on hold.

Related Error Codes

N/A

Contract Date Validations

Begin Date

Error Guide

12

Updated 6/25/2009

Error Guide
SCDAT1005 Error Code
Error Information

Steps for Resolution

Description:
Service cannot be renewed because the last
day to renew service for product has past.

Please open a support case if you need a

waiver. Otherwise please remove this line
to continue.

Cause:
Cisco's End of Life policy specifies when
Cisco will stop supporting a product, the last
date to purchase service on an uncovered
product and the last date existing service on
the product can be renewed. This validation is
to check that the Last Date of Renewal has
not been exceeded.

To remove the line:

1. You will need to remove the product
from the quote/order.
2. Use the Delete Line option to remove
the line.
3. Validate again to remove the error.
4. If error is not resolved, contact Cisco
Staff for assistance.

The product's Last Date of Renewal is before

the renewals begin date. The Last Date of
Renewal is typically 9 months before its Last
Date of Support.

Error Guide

Related Error Codes

N/A

13

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Error Guide
SCDAT1006 Error Code
Error Information

Steps for Resolution

1. If the Error Status for this error is
"Internally Overridden," no further
action is needed and this error will not
prevent the quote from becoming
valid and orderable.
2. If the error has any other status, the
line must be removed because new
service is not available for this
product.

Description:
The Begin Date entered for this line is past the
last date to add new service. A quote for new
service on this product cannot be completed
without Cisco approval.
Cause:
Cisco's End of Life policy specifies when
Cisco will stop supporting a product, the last
date to purchase service on an uncovered
(new) product and the last date existing
service on the product can be renewed. This
validation is to check that service is not being
added to the product after its Last Date of
Attach, which is typically 12 months after the
last date the product was sold. It is also
possible that the equipment was previously
covered but it is so far enough past the
previous coverage end date that the system
does not recognize the quote as a renewal.

Additional Information
To delete a line from a quote, use the 'Delete
Line' function from the Action drop-down
menu on the Line Items and Pricing or Error
Details screen. See the CSCC User Guide for
details.
In the rare case of a late renewal (that is, a
situation where the previous coverage end
date is long past and the system does not
recognize the quote as a renewal) it may be
necessary to back date the begin date to
provide continuous service. If you feel this is
the case, contact Support for assistance.
Related Error: SCDAT5014

Error Guide

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Error Guide
SCDAT1007 Error Code
Error Information

Steps for Resolution

Please open a support case if you need a
waiver. Otherwise please remove this line
to continue.

Description:
Service cannot be renewed because the last
day to renew service for the Parent product
has past.
Cause:
Cisco's End of Life policy specifies when
Cisco will stop supporting a product, the last
date to purchase service on an uncovered
product and the last date existing service on
the product can be renewed. This validation is
to check that the renewal service for the
parent product is not being ordered after the
products Last Date of Renewal. Service for
the minor line product cannot be renewed if
the parent product is past its Last Date of
Renewal.

To remove the line:

1. You will need to remove the parent
product and associated child products
from the quote/order.
2. To remove the line, use the Delete
Line functionality.
3. Validate again to remove the error.
4. If error is not resolved, contact Cisco
Staff for assistance.
Related Error Codes
SCDAT5015

The product's Last Date of Renewal is before

the renewals begin date. The Last Date of
Renewal is typically 9 months before its Last
Date of Support.

Error Guide

15

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Error Guide
SCDAT1008 Error Code
Error Information

Steps for Resolution

Description:
New service is not available because last day
to add new service has past.

Please open a support case if you need a

waiver. Otherwise please remove this line
to continue.

Cause:
Cisco's End of Life policy specifies when
Cisco will stop supporting a product, the last
date to purchase service on an uncovered
product and the last date existing service on
the product can be renewed. This validation
is to check that the Last Date of Attach, which
is typically 12 months after the last date the
product was sold, for the parent product of a
configuration not been exceeded. If the Last
Date of Attach for the parent product is before
the requested service begin date, no service
can be added to the [Link] is also
possible that the equipment was previously
covered but it is so far past the old end date
that the system does not recognize it as a
renewal.

To remove the line:

1. You will need to remove the major line
product and associated minor line
products from the quote/order.
2. To remove the line, use the Delete
Line functionality.
3. In the case of a late renewal, it maybe
necessary to back date the begin date
in order to provide continuous service.
Cisco personnel can Internally
Validate the line so that such a line
can be backdated.
4. Validate again to remove the error.
5. If error is not resolved, contact Cisco
Staff for assistance.
Related Error Codes
SCDAT5016

SCDAT5011 Error Code

Error Information
Description:
No action is needed and this error will not
prevent the quote from becoming valid and
orderable. This error is displayed because the
service coverage is less than the standard
minimum duration for the service level (usually
one year).

Error Guide

Steps for Resolution

1. No action is needed.
Related Error Codes
SCDAT9021

16

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Error Guide
SCDAT5012 Error Code
Error Information

Steps for Resolution

1. If possible, use the Preferred Value
provided.
2. If not, check the service level.
3. If it is a non-premium service level,
enter a Coverage Begin Date that is
today's date + 1, or later.
4. If it is a premium service level, enter a
Begin Date that accounts for a lead
time of up to 30 days.
5. If this is not possible or does not
resolve the issue, open a case with
Support.

Description:
For new service, the Coverage Begin Date
must be today's date, at the earliest. For
premium service levels, the Begin Date must
account for up to 30 days lead time.
Cause:
For new service the begin date needs to be in
the future. If the quote is ordered today the
earliest service could be provided is tomorrow.
For some premium service such as 2- and 4hour delivery service levels, Cisco depots
need time to stock the product to be prepared
for immediate delivery. These service levels
may require as much as 30 days lead time
before service can begin.
It is also possible that the equipment was
previously covered but it is so far enough past
the previous coverage end date that the
system does not recognize the quote as a
renewal.

Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Related Error: In the rare case of a late
renewal (that is, a situation where the
previous coverage end date is long past and
the system does not recognize the quote as a
renewal) it may be necessary to back date the
begin date to provide continuous service. If
you feel this is the case, contact Support for
assistance.
Related Error: SCDAT9002

Error Guide

17

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Error Guide
SCDAT5013 Error Code
Error Information

Steps for Resolution

1. The line must be removed from the
quote because service renewal is not
available for this product.
2. In rare cases, Cisco grants exceptions
to its end-of-life policy. To pursue this
option, open a case with Support.

Description:
This product has reached its last date to
renew service. A quote for renewal of service
on this product cannot be completed.
Cause:
Cisco's End of Life policy specifies when
Cisco will stop supporting a product, the last
date to purchase service on an uncovered
product and the last date existing service on
the product can be renewed.
The product's Last Date of Renewal is before
the renewals begin date. The Last Date of
Renewal is typically 12 months before its Last
Date of Support.

Additional Information
To delete a line from a quote, use the 'Delete
Line' function from the Action drop-down
menu on the Line Items and Pricing or Error
Details screen. See the CSCC User Guide for
details.
Related Error: SCDAT1005

SCDAT5014 Error Code

Error Information

Steps for Resolution

1. If the Error Status for this error is
"Internally Overridden," no further
action is needed and this error will not
prevent the quote from becoming
valid and orderable.
2. If the error has any other status, the
line must be removed because new
service is not available for this
product.

Description:
The major-line product has reached end-ofnew-service-attach and the last day to add
new service has passed. A quote for service
on this product cannot be completed without
Cisco approval.
Cause:
Cisco's End of Life policy specifies when
Cisco will stop supporting a product, the last
date to purchase service on an uncovered
product and the last date existing service on
the product can be renewed. This validation
is to check that service is not being added to
the product after its Last Date to Attach, which
is typically 12 months after the last date the
product was sold.
It is also possible that the equipment was
previously covered but it is so far enough past
the previous coverage end date that the
system does not recognize the quote as a
renewal.

Error Guide

Additional Information
To delete a line from a quote, use the 'Delete
Line' function from the Action drop-down
menu on the Line Items and Pricing or Error
Details screen. See the CSCC User Guide for
details.
Related Error: SCDAT1006

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Error Guide
SCDAT5015 Error Code
Error Information

Steps for Resolution

1.

Description:
The major-line product for this minor line has
reached its last date to renew service. A quote
for renewal of service on this product cannot
be completed.
Cause:
Cisco's End of Life policy specifies when
Cisco will stop supporting a product, the last
date to purchase service on an uncovered
product and the last date existing service on
the product can be renewed. Service for the
minor line product cannot be renewed if the
parent product is past its Last Date of
Renewal.

The line must be removed from the

quote because service renewal is not
available for this product.
Additional Information

To delete a line from a quote, use the 'Delete

Line' function from the Action drop-down
menu on the Line Items and Pricing or Error
Details screen. See the CSCC User Guide for
details.

The product's Last Date of Renewal is before

the renewals begin date. The Last Date of
Renewal is typically 9 months before its Last
Date of Support.

Error Guide

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Error Guide
SCDAT5016 Error Code
Error Information

Steps for Resolution

1. If the Error Status for this error is
"Internally Overridden," no further
action is needed and this error will not
prevent the quote from becoming
valid and orderable.
2. If the error has any other status, the
line must be removed because new
service is not available for this
product.

Description:
The major-line product for this minor line has
reached end-of-new-service-attach and the
last day to add new service has passed. A
quote for service on this product cannot be
completed without Cisco approval.
Cause:
Cisco's End of Life policy specifies when
Cisco will stop supporting a product, the last
date to purchase service on an uncovered
product and the last date existing service on
the product can be renewed. This validation
is to check that the Last Date of Attach, which
is typically 12 months after the last date the
product was sold, for the parent product line is
before the requested service start date. No
service can be added to the configuration.
It is also possible that the equipment was
previously covered but it is so far past the old
end date that the system does not recognize it
as a renewal.

Error Guide

Additional Information
To delete a line from a quote, use the 'Delete
Line' function from the Action drop-down
menu on the Line Items and Pricing or Error
Details screen. See the CSCC User Guide for
details.
Related Error: SCDAT1008

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Error Guide
SCDAT9002 Error Code
Error Information

Steps for Resolution

1. If possible, use the Preferred Value
provided.
2. If not, check the service level.
3. If it is a non-premium service level,
enter a Coverage Begin Date that is
today's date + 1, or later.
4. If it is a Premium service level, enter a
Begin Date that accounts for a lead
time of up to 30 days from the date
you intend to order the quote.
5. If this is not possible or does not
resolve the issue, open a case with
Support.

Description:
The Coverage Begin Date for new service
must be today's date, at the earliest. For
premium service levels, the Begin Date for
new service must account for up to 30 days
lead time.
Cause:
For new service the begin date needs to be in
the future. If the quote is ordered today the
earliest service could be provided is tomorrow.
For some premium service 2 and 4 hours
delivery types), our warehouses need time to
stock the product to be prepared for
immediate delivery. These service levels may
require as much as 30 days lead time before
service can begin. The validation messages
that the begin date needs to be set further in
the future in order to provide adequate lead
time.
It is also possible that the equipment was
previously covered but it is so far past the old
end date that the system does not recognize it
as a renewal.

Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Related Error: SCDAT5012

SCDAT9015 Error Code

Error Information

Steps for Resolution

1. You need to verify the begin date.
2. The begin date will need to be equal
to or greater than the existing service
begin date.
3. You can edit the Begin Date from the
Edit Line pop-up window.
4. Validate again to remove the error.
5. If error is not resolved, contact Cisco
Staff for assistance.

Description:
The begin date for an upgrade cannot be
before the the existing begin date of the
contract.
Cause:
When the service level is changed on a
covered product, the begin date cannot be
before the existing service begin date.

Related Error Codes

N/A

Error Guide

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Error Guide
End Date
SCDAT5009 Error Code
Error Information

Steps for Resolution

1. Check the Source Service End Date
and ensure that the Coverage End
Date is equal to or less than that date.
(If the Source Service End Date
column is not shown, you can add it
using Filters > Column & Row
Display.)
2. If necessary, modify the Coverage
End Date so that it is equal to or less
than the Source Service End Date.
3. If error is not resolved, open a
Support case for assistance.

Description:
When quoting a Service Level change
(upgrade or downgrade), you cannot reduce
the coverage period. Therefore, the Coverage
End Date must be equal to or later than the
End Date on the source contract.

Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Related Error: SCDAT9013

SCDAT5010 Error Code

Error Information

Steps for Resolution

1. If possible, use the Preferred Value
provided.
2. If not, modify the End Date so that it
brings the coverage period within the
maximum allowed.
3. If this is not possible or does not
resolve the issue, open a case with
Support

Description:
The Coverage End Date entered results in a
coverage period that exceeds the maximum
coverage period allowed for this service level.

Related Error Codes

To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Related Error: SCDAT9014

Error Guide

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Error Guide
SCDAT5021 Error Code
Error Information

Steps for Resolution

1. You need to verify the end date.
2. End date needs to be changed to
meet the standard minimum
requirements (usually one year).
3. Validate again to remove the error.
4. If error is not resolved, contact Cisco
Staff for assistance.

Description:
The end date for this service does not meet
the standard minimum duration.
Cause:
The standard minimum duration has to be met
when ordering SIS98 service for Category A
products.

Related Error Codes

SCDAT9010

SCDAT9010 Error Code

Error Information

Steps for Resolution

1. You need to verify the end date.
2. The end date needs to be changed to
meet the standard minimum
requirements (usually one year).
3. You can edit the End Date from the
Edit Line pop-up window.
4. Validate again to remove the error.
5. If error is not resolved, contact Cisco
Staff for assistance.

Description:
The end date for this service does not meet
the standard minimum duration.
Cause:
The standard minimum duration has to be met
when ordering SIS98 service for Category A
products.

Related Error Codes

SCDAT5021

Error Guide

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Error Guide
SCDAT9013 Error Code
Error Information

Steps for Resolution

1. You need to verify the end date.
2. The end date will need to be changed
to a date equal to or past the original
end date.
3. You can edit the End Date from the
Edit Line pop-up window.
4. Validate again to remove the error.
5. If error is not resolved, contact Cisco
Staff for assistance.

Description:
The end date for this Service Level change
can't be less than the original end date of
service.
Cause:
This error indicates that in conjunction with a
service level change, the new end date is
earlier than the original end date.

Related Error Codes

SCDAT5009

SCDAT9014 Error Code

Error Information

Steps for Resolution

1. You need to verify the end date.
2. The end date should be shortened to
not exceed the maximum duration.
3. You can edit the End Date from the
Edit Line pop-up window.
4. Validate again to remove the error.
5. If error is not resolved, contact Cisco
Staff for assistance.

Description:
Service duration cannot be more than
maximum duration for that service level.
Cause:
This error indicates that the maximum
duration for this service level has been
exceeded.

Related Error Codes

SCDAT5010

Error Guide

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Error Guide
SCDAT9021 Error Code
Error Information

Steps for Resolution

1. If possible, use the Preferred Value
provided.
2. If not, modify the End Date so that it
extends the coverage period beyond
the minimum allowed.
3. If this is not possible or does not
resolve the issue, open a case with
Support.

Description:
The Coverage End Date entered results in a
coverage period that is less than the minimum
coverage period allowed for this service level.
Cause:
This error indicates that the minimum duration
for this service level has not been reached
and that the end date does not coincide with
the existing contract's co-term date the one
exception for the minimum duration rule.

Related Error Codes

To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Related Error: SCDAT5011

SCSRV5004 Error Code

Error Information

Steps for Resolution

1. If possible, modify Coverage End
Dates so that the secondary coverage
period does not extend beyond the
primary coverage period.
2. Otherwise, open a Support case for
assistance.

Description:
This product does not have primary coverage
for the full term of the secondary coverage
period entered.
Cause:
Some service coverage programs offer a
primary coverage as well as optional
secondary coverage with additional features.
These optional secondary services can't be
purchased without being covered under the
primary service level for the same duration.
This error indicates that the system can't find
the primary coverage for the entire duration of
the requested secondary coverage.
The system firsts checks to see if the primary
service level is being ordered on the same
quote. Next it checks for primary coverage on
existing contracts. The system matches the
dates to see that the primary coverage period
covers the same date range as the secondary
services requested.

Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
You may also need to verify that proper
primary coverage for this product is also on
the quote or is already on an existing contract.
If not, you may need to add primary coverage
that is compatible with this secondary
coverage line. (For list of the
primary/secondary service level combinations
available, see the CSCC User Guide section
"Add Secondary Coverage to Existing
Coverage".)
Related Error: SCSRV1019

Error Guide

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Error Guide
XXCSS_QOT_ENDD_PAST Error Code
Error Information

Steps for Resolution

1. Modify the End Date so that it is in the
future and extends the coverage
period beyond the minimum allowed
(usually one year).
2. If this is not possible or does not
resolve the issue, open a case with
Support.

Description:
The Coverage End Date entered is in the
past.

Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.

Co-Term Date
SCDAT9021, SCDAT5011: Minimum Duration
Error Information

Steps for Resolution

1. The validation button now checks
invalid lines to see if the end date is
now co-termed. Once the line is valid
the validation or ordering the quote
will not check the contract co-term
date again.
2. Users can change the contract coterm date if the quote is valid and it
will not affect the quote. When you
validate only invalid lines are validated
- once the line is valid the check will
no longer occur.

Description:
If the user has a minimum duration error and
then changes the contract co-term date, the
validations do not catch this change and the
minimum duration error remains. A minimum
duration error is received if a co-term date on
a quote is set incorrectly.
Cause:
Cisco policy is to provide product service with
a minimum duration of 12 months. Cisco
Service Contract Center validations abide by
this policy, but allow exceptions when a user
is aligning their coverage end date to the
contracts co-term date. For example, if you
want to add a new product for coverage on a
service contract and all other services on that
contract are due for renewal in less than 12
months, then instead of renewing the newly
added product 12 months from today, you can
co-term the product to the same date as all
the other products on the contract. This will
help you synchronize all your renewals on that
contract to one date.

Additional Information
SCDAT9021
SCDAT5011

You may receive one of the following four

errors due to an incorrect date format:
SCDAT9021, SCDAT5011.

Error Guide

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Error Guide
SCDAT5006 Error Code
Error Information

Steps for Resolution

1. Verify the end date.
2. The end date should be extended to
the minimum duration.
3. Validate again to remove the error.
4. If error is not resolved, contact Cisco
Staff for assistance.

Description:
The Co-Term date cannot be applied because
the requested service duration is less than the
standard duration.
Cause:
This error indicates that the minimum duration
for this service level has not been reached.
This is a mandatory service situation which
allows no co-term date exception for new
service.

Related Error Codes

SCDAT9023

SCDAT9023 Error Code

Error Information

Steps for Resolution

1. You need to verify the end date.
2. The end date should be extended to
the minimum duration.
3. You can edit the End Date from the
Edit Line pop-up window.
4. Validate again to remove the error.
5. If error is not resolved, contact Cisco
Staff for assistance.

Description:
The Co-Term date cannot be applied because
the requested service duration is less than the
standard duration.
Cause:
This error indicates that the minimum duration
for this service level has not been reached.
This is a mandatory service situation which
allows no co-term date exception for new
service.

Related Error Codes

SCDAT5006

Error Guide

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Error Guide
Pricing Related Validations
Price Protection
Pricing
SCDAT1010 Error Code
Error Information

Steps for Resolution

1. Remove the product from the
quote/order.
2. Use the Edit Line or Delete Line
functionality to edit or remove the line.
3. Validate again to remove the error.
4. If error is not resolved, contact Cisco
Staff for assistance.

Description:
Service for product is not renewable.
Cause:
Validate that service is renewable for SIS98
(Cat A only). Renewal for SIS98 service is
requested for a product that does not have a
price category of A.

Related Error Codes

N/A

Error Guide

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Error Guide
Product Info / Entitlement Validations
Product #
Misc
SCMIS1001 Error Code
Error Information

Steps for Resolution

1. Validate the item you entered.
2. For the first situation, remove item
from quote or reconfigure item in
Contract Management and refresh
quote before proceeding.
3. For the second situation, please open
a support case if all the data on the
line appears to be correct and this is
not a very old product.

Description:
This item cannot be covered because 1) it can
only be covered when it is under a chassis (as
a minor line), not as a standalone item, or 2)
this item may not be correctly set up.
Cause:
This validation typically messages that the
product is not serviceable. It may be because
validations could not be fully completed.
This may be because the product is long past
its Last Date of Support and all linkage to
various Service levels has been removed. It
may be because the item is only serviceable if
it is in a chassis. It may be because of
inconsistencies in our product records. In rare
circumstances this error indicates that
validations could not be completed because of
data corruption or system issues. If the item is
already under service, look at the Last Date of
Support column of the contract to see if this
item is no longer supported.

Error Guide

Related Error Codes

N/A

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Error Guide
SCSER1004 Error Code
Error Information

Steps for Resolution

1. Search for the serial number using
Search CSCC and find the existing
contract under which this serial
number is covered.
2. If you are attempting to extend
coverage for this product, you can do
so from the existing contract.
3. If you are attempting to change the
service level for this product, enter a
Coverage Begin Date that is the
existing contract End Date + 1, or
later.

Description:
This product is already covered by a service
contract for the dates specified.

Cause:
The serial number for this product is already
covered for the coverage period entered. This
would typically happen if the item were on two
quotes for the same period and one of the
quotes was ordered.

Additional Information
For information on searching for serial
numbers using Search CSCC, see the CSCC
User Guide section, Conducting Basic Search.
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. To delete a line from a quote, use the
'Delete Line' function. See the CSCC User
Guide for details.

SCSER1008 Error Code

Error Information

Steps for Resolution

1. The data may be corrupted.
2. Delete the line or open the contract
and change the Do Not Renew setting
for the line.
3. Validate again to remove the error.
4. If error is not resolved, contact Cisco
Staff for assistance.

Description:
Product is set to "Do Not Renew" on contract.
Cause:
The contract has a feature whereby users can
mark lines to not be renewed. When a product
is marked as Do Not Renew it will not be
added to the quote when adding by contract
number. But adding it via Serial Number or in
an upload file will add it to the quote. This
error indicates that this line is marked as Do
Not Renew on the contract.

Error Guide

Related Error Codes

N/A

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Error Guide
Quantity
Serial #
XXCSS_SCDC_...: Serial Number
Error Information

Steps for Resolution

1. Delete the incorrect item and add the
item again using the correct serial
number.

Description:
Cisco Service Contract Center does not
accept unformatted or null serial numbers.
The user will receive an error with red hard
stop errors and will need to remove it from the
quote.
Cause:
Null or incorrectly formatted serial numbers
causes errors and prevents the user from
ordering service for that item unless an
override is requested. When the correct
serial number is added, the original shipment
information will be used and the item can be
ordered. However, since the serial number
was changed, the system will recognize the
system as new coverage and not as a
renewal.

Additional Information
Serial numbers may contain leading
characters that come before the number (e.g.
SS 12345). These leading characters
should always be included as part of a serial
number (e.g. SS). Also, users may receive the
XXCSS_QOT_SER_NOT_FOUND error if
serial numbers from old products are used or if
the product is no longer covered under a Cisco
service. If the serial number is from old
products, the user should open a case with
Support to have the item added to their
records.
For more information on error
XXCSS_QOT_SER_NOT_FOUND, please
see reference XXCSS_SCDC in the Full Error
Guide.

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Error Guide
XXCSS_QOT_SER_NOT_FOUND: Serial Number Not Found
Error Information

Steps for Resolution

1. If you entered the serial number
manually or by cut-and-paste, ensure
that it was entered correctly.
2. If not, delete the current line and add
a new line using the correct serial
number.
3. If the system pulled the serial number
from an existing contract (as occurs
when you Extend Service Coverage
on a contract), or if you have verified
the serial number and contract access
and the problem persists, open a
Support case for assistance.

Description:
The serial number entered was not found in
the Cisco database and may be invalid.
CSCC does not support adding serialized
products to our records via a quote using the
standard CSCC processes.

Additional Information
To delete a line from a quote, use the 'Delete
Line' function from the Action drop-down
menu on the Line Items and Pricing or Error
Details screen. To add a line, use the 'Add
Line' function from the Line Items and Pricing
screen. See the CSCC User Guide for details.

XXCSS_QOT_SER_NO_ACCESS: No Access to Serial Number

Error Information

Steps for Resolution

1. If the serial number was entered
manually or by cut-and-paste, ensure
that it was entered correctly.
2. If the system pulled the serial number
from an existing contract, you can
register for the contract within CSCC.
(See the CSCC User Guide section
"Register Contracts" for details).
3. If you cannot register for the contract
and have verified the serial number,
and the problem persists, contact
Support for assistance.

Description:
The serial number entered could not be found
on a contract associated with your user ID.
Cause:
This error occurs when your user ID is not
associated with the source contract for the
covered product you have added. You can
register contracts owned by your organization
within CSCC, which associates them to your
user ID. (See the CSCC User Guide section
"Register Contracts" for details).

Additional Information
You may need to delete the line from the
quote. To do so, use the 'Delete Line' function
from the Action drop-down on the Line Items
and Pricing or Error Details screen.

Error Guide

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Error Guide
Service Level
SCCUS1001 Error Code
Error Information

Steps for Resolution

1. Verify that the service level is correct.
If not, choose a different service level
and revalidate the quote.
2. If your organization has multiple Bill
To IDs, verify that the Bill To ID is
correct. If not, change the Bill To ID
and revalidate the quote.
3. If these options are not possible, open
a Support case for assistance.

Description:
Your organization is not eligible to quote this
service level, based on the information in your
Customer Profile.
Cause:
The Cisco service programs you are
authorized to sell are entered and maintained
in your Customer Profile. This validation
indicates that the service level on the quote is
not listed in the Customer Profile associated
with the Bill To ID on the quote.

Additional Information
You can modify the service level for the entire
quote by editing the Preferences section on
the Quote Summary Details screen, or for the
line by selecting the line, choosing Edit Line
from the Action drop-down, and choosing a
different service level in the Preferences
section of the pop-up window.
Related Error: SCCUS5001

SCCUS5001 Error Code

Error Information

Steps for Resolution

1. Please check and edit the service
level.
2. Open a support case to have this
service level added to the customer
profile if it looks correct.
3. After changing the service level,
validate again to remove the error.
4. If error is not resolved, contact Cisco
Staff for assistance.

Description:
The specified Service Level is not in the
Customer Profile of eligible service levels for
this Bill To ID.
Cause:
Service programs which are appropriate for
the customer are set up in a customer profile.
This error indicates that the selected service
level is not in the customer profile for this Bill
To address.

Related Error Codes

SCASL1002 and SCCUS1001

Error Guide

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Error Guide
SCASL1002 Error Code
Error Information

Steps for Resolution

1. Verify that the service level is correct.
2. If not, choose a different service level
and revalidate the quote.
3. If your organization has multiple Bill
To IDs, verify that the Bill To ID is
correct.
4. If not, change the Bill To ID and
revalidate the quote.
5. If these options are not possible or do
not resolve the issue, open a Support
case for assistance.

Description:
Your organization is not eligible to quote this
service level, based on the information in your
Customer Profile.
Cause:
The service level on the line is not in the
customer profile for this Bill To address.
Service programs which are appropriate for
the customer are set up in a customer profile.
The service level on this line is not listed as an
eligible service level in the Customer Profile
for this Bill To ID.

Additional Information
To modify the service level on a line, use the
'Edit Line' function from the Action drop-down
menu on the Line Items and Pricing or Error
Details screen.
You can change the Bill To ID on a quote if
your organization has multiple Bill To IDs. To
do so, go to the Quote Summary Details
screen and edit the Bill To ID field.
See the CSCC User Guide for details.
Related Error: SCCUS5001

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Error Guide
SCMIS1001: Service Products Are Not Mapped
Error Information

Steps for Resolution

1. Validate the item you entered.
2. For the first situation, remove item
from quote or reconfigure item in
Contract Management and refresh
quote before proceeding.
3. For the second situation, please open
a support case if all the data on the
line appears to be correct and this is
not a very old product.

Description:
This item cannot be covered because 1) it can
only be covered when it is under a chassis (as
a minor line), not as a standalone item, or 2)
this item may not be correctly set up.
Cause:
This validation typically messages that the
product is not serviceable. It may be because
validations could not be fully completed.
This may be because the product is long past
its Last Date of Support and all linkage to
various Service levels has been removed. It
may be because the item is only serviceable if
it is in a chassis. It may be because of
inconsistencies in our product records. In rare
circumstances this error indicates that
validations could not be completed because of
data corruption or system issues. If the item is
already under service, look at the Last Date of
Support column of the contract to see if this
item is no longer supported.

Additional Information
N/A

SCSRV5001: SUSA Software Service Levels

Error Information

Steps for Resolution

1. Open a case with Customer Service
to request the card (minor line item) to
be added to the quote or contract as a
major line item with the SUSA service
applied to it.

Description:
The SUSA Subscription software service level
is not mapped to a chassis. Therefore, errors
are occurring when it is applied to a card in
the chassis.
Cause:
The SUSA software update is a subscription
service to periodic worm and virus patches to
support an Intrusion Protection Service card.
Since a card is generally viewed as a minor
line in Cisco Service Contract Center and a
SUSA update which is not mapped to a
chassis is viewed as a major line, when a user
attempts to apply this service, an error will
occur.

Error Guide

Additional Information
SCSRV5001

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Error Guide
XXCSS_QOT_ENDD_PAST: Service Level and End Date
Error Information

Steps for Resolution

1. When this error occurs, it may be due
to an incorrect service level, despite
the error text.
2. If you receive this error, navigate to
the Line Items & Pricing screen to edit
the service levels and end dates.
3. Upon validation, these errors should
be removed.

Description:
An incorrect service level is entered, but the
error message states that the service level is
missing and the system has removed the
incorrect service level from the line item.
Cause:
A quote is created and an incorrect service
level is applied to an added line item. Upon
line creation, the incorrect service level and
related end date are dropped and these fields
are left blank. The user receives the error
messages: Service level missing and End
date cannot be before the begin date. The
user does not recognize the service level was
entered incorrectly because the error states
that the service level was missing and that the
line was dropped. In this situation, the user
would try to re-enter the same service level
not realizing that the initial service level
entered was incorrect. Similarly, the end date
is not incorrect, but is instead missing since
the service level was never accepted.

Additional Information
XXCSS_QOT_ENDD_PAST

SCSPM1001 Error Code

Error Information

Steps for Resolution

1. If possible, use the Preferred Value
provided or choose a different Service
Level.
2. If this is a minor product in the
configuration, you may need to
change the Service Level for the
parent product or quote this minor line
separately.
3. You can also consult with your Cisco
sales representative to determine
which Service Levels are available for
which products.
4. If the problem persists, open a
Support case for assistance.

Description:
The service level chosen is not valid for this
product.

Related Error Codes

To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.

Error Guide

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Error Guide
SCSPM9001 Error Code
Error Information

Steps for Resolution

1.

If possible, use the Preferred Value

provided or choose a different service
level.
2. If this is a child product in the
configuration, you may need to
change the service level for the parent
product or quote this minor line
separately.
3. You can also consult with your Cisco
sales representative to determine
which service levels are available for
which products.
4. If the problem persists, open a
Support case for assistance.

Description:
The service level chosen is not valid for this
product.
Cause:
This error indicates that the service level
entered is not available for this product.
The service level from the Preferences section
of the Quote Summary Details screen is
suggested as a Preferred Value.

Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.

SCSRV1003 Error Code

Error Information

Steps for Resolution

1.

Verify that you have chosen the

desired Service Level.
2. If you have, contact Cisco Support
and request an approval for this error.
3. If the Service Level is incorrect,
choose the desired value and
revalidate the quote.

Description:
The service level chosen is a downgrade
from the previous level of service, which
requires Cisco approval.
Cause:
Service programs have defined preferred
service level changes. Changes between
service levels not predefined require review by
Cisco staff. This error indicates that the
service level change is not a predefined
preferred service level change.

Error Guide

Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.

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Error Guide
SCSRV1004 Error Code
Error Information

Steps for Resolution

1. Please verify the Service Level.
2. Alternative service levels can be
selected or the user can contact Cisco
for review of the chosen service level
change.
3. Validate again to remove the error.
4. If error is not resolved, contact Cisco
Staff for assistance.

Description:
This service level is not a compatible change
for this program.
Cause:
Service programs have defined preferred
service level changes. Changes between
service levels not predefined require review by
Cisco staff. This error indicates that the
service level change is not a predefined
preferred service level change.

Related Error Codes

SCSRV5006

SCSRV1015 Error Code

Error Information

Steps for Resolution

1. Please choose only one primary
Service Level for the configuration.
2. Validate again to remove the error.
3. If error is not resolved, contact Cisco
Staff for assistance.

Description:
Multiple Primary Service Levels are not
supported for configuration.
Cause:
In general parent lines and child lines should
have the same primary service level or at
most one primary hardware service level and
one primary software service level. This error
indicates that multiple service levels have
been requested for the parent and child lines.

Error Guide

Related Error Codes

N/A

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Error Guide
SCSRV1016 Error Code
Error Information

Steps for Resolution

1. Review all instances of this serial
number on the quote.
2. Choose the one that has the Primary
Service Level desired.
3. Either apply a valid Secondary
Service Level to the other or delete it.
(See the CSCC User Guide section
"Adding Secondary Coverage to
Existing Coverage" for details).
4. To review all instances of this serial
number, use the Filters function and
specify this serial number only.
5. If error is not resolved, contact Cisco
Staff for assistance.

Description:
Multiple Primary Service Levels have been
chosen for this product on this quote. A
product can only appear on a quote more than
once if one line has primary coverage and the
other line has compatible secondary
coverage.
Cause:
A product cant have more than one primary
coverage. A product can appear on a quote
more than once if one line has primary
coverage and the other lines have compatible
secondary coverages.
The error could also arise if more than one
primary service is requested on the quote. If
this is the cause of the error, remove all but
one primary service.

Additional Information
To easily review all instances of the serial
number, you can use the filters on the Error
Details screen to display one or more serial
numbers only.
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen.
See the CSCC User Guide for details.

Error Guide

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Error Guide
SCSRV1019 Error Code
Error Information

Steps for Resolution

1.

If possible, modify Coverage End

Dates so that the secondary coverage
period does not extend beyond the
primary coverage period.
2. Otherwise, open a Support case for
assistance.

Description:
This product does not have primary coverage
for the full term of the secondary coverage
period entered.
Cause:
Some service coverage programs offer a
primary coverage as well as optional
secondary coverage with additional features.
These optional secondary services can't be
purchased without being covered under the
primary service level for the same duration.
This validation messages that the system
can't find the primary coverage for the entire
duration of the requested secondary
coverage.

Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Related Error: SCSRV5004

The system firsts checks to see if the primary

service level is being ordered on the same
quote. Next it checks for primary coverage on
existing contracts. The system matches the
dates to see that the primary coverage period
covers the timeframe of the secondary
services requested.

Error Guide

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Error Guide
SCSER1011 Error Code
Error Information

Steps for Resolution

1. Open a support case if you need a
waiver. Otherwise, verify the service
level.
2. You want to verify that proper primary
coverage is being ordered or is
already on a contract.
3. Add primary coverage if needed or
delete the requested secondary
coverage line.
4. Contact Cisco Support if you think this
error is not correct.

Description:
Secondary Service is not available without
Primary Service coverage.
Cause:
Some service programs offer a primary
coverage as well as optional secondary
coverage with additional features. These
optional secondary services can't be
purchased without being covered under the
primary service level. This error indicates that
the system can't find the primary coverage for
a line requesting secondary coverage.

Related Error Codes

SCSER5002

SCSER5002 Error Code

Error Information

Steps for Resolution

1. Verify that you have chosen the
correct service level.
2. If not, correct your entry and
revalidate the quote.
3. If the correct service level was
chosen, ensure that the product is
added to the quote with the required
Primary service level. (See the CSCC
User Guide section "Adding
Secondary Coverage to Existing
Coverage" for details).
4. If the problem persists, open a
Support case for assistance.

Description:
Secondary Service is not available without
Primary Service coverage.
Cause:
Some service programs offer a primary
coverage as well as optional secondary
coverage with additional features. These
optional secondary services can't be
purchased without being covered under the
primary service level. This error indicates that
the system cannot find the primary coverage
for a line on which you are requesting
secondary coverage.
The system firsts checks to see if the primary
service level is being ordered on the same
quote. Next it checks for primary coverage on
existing contracts. The system matches the
dates to see that the primary coverage period
covers the same date range as the secondary
services requested. If all of these checks fail,
this error is displayed.

Error Guide

Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Related Error: SCSER1011

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Error Guide
SCSRV1012 Error Code
Error Information

Steps for Resolution

1. Please verify the Service Level.
2. The secondary or primary service
level will need to be changed to a
compatible pair.
3. Validate again to remove the error.
4. If error is not resolved, contact Cisco
Staff for assistance.

Description:
The secondary Service Level is not
compatible with the primary Service Level
found.
Cause:
Some service coverage programs offer a
primary coverage as well as optional
secondary coverage with additional features.
These optional secondary services can't be
purchased without being covered under a
compatible primary service level. This error
indicates that the primary service level which
the system found is not compatible with the
requested secondary coverage.

Related Error Codes

SCSRV5005

Some service coverage programs offer a

primary coverage as well as optional
secondary coverage with additional features.
These optional secondary services can't be
purchased without being covered under a
compatible primary service level. This error
indicates that the primary service level which
the system found is not compatible with the
requested secondary coverage.

Error Guide

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Error Guide
SCSRV1017 Error Code
Error Information

Steps for Resolution

1. Please verify the Service Level.
2. Verify that proper primary coverage is
being ordered or is already on a
contract.
3. Add primary coverage if needed or
delete the requested secondary
coverage line.
4. Contact Cisco Support if you think this
error is not correct.

Description:
Secondary Service is not available on the
minor line without Primary Service coverage.
Cause:
Some service coverage programs offer a
primary coverage as well as optional
secondary coverage with additional features.
These optional secondary services can't be
purchased without being covered under the
primary service level. This error indicates that
the system can't find the primary coverage for
a line requesting secondary coverage.

Related Error Codes

N/A

The system firsts checks to see if the primary

service level is being ordered on the same
quote. Next it checks for primary coverage on
existing contracts. The system matches the
dates to see that the primary coverage period
covers the same date range as the secondary
services requested.

SCSRV5001 Error Code

Error Information

Steps for Resolution

1. Open a support case if you need a
waiver. Otherwise, remove this line to
continue.
2. Generally, only Cisco staff can
remove child/minor lines. However, in
this exception case, use the AutoFix
option to remove this child/minor line.
3. Validate again to remove the error.
4. If error is not resolved, contact Cisco
Staff for assistance.

Description:
Secondary service cannot be validated
against the primary service provided.
Cause:
Some service coverage programs offer a
primary coverage as well as optional
secondary coverage with additional features.
These optional secondary services can't be
purchased without being covered under the
primary service level. This error indicates that
the requested secondary service level is not
valid for the product. Secondary service is
optional and can be ordered on the parent or
the child lines.

Error Guide

Related Error Codes

N/A

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Error Guide
SCSRV5005 Error Code
Error Information

Steps for Resolution

1. Verify the Service Level.
2. The secondary or primary service
level will need to be changed to a
compatible pair.
3. Validate again to remove the error.
4. If error is not resolved, contact Cisco
Staff for assistance.

Description:
The secondary Service Level is not
compatible with the primary Service Level
found.
Cause:
Some service coverage programs offer a
primary coverage as well as optional
secondary coverage with additional features.
These optional secondary services can't be
purchased without being covered under a
compatible primary service level. This error
indicates that the primary service level which
the system found is not compatible with the
requested secondary coverage.

Related Error Codes

N/A

The system firsts checks to see if the primary

service level is being ordered on the same
quote. Next it checks for primary coverage on
existing contracts. The primary service level
which the system found is not compatible with
the requested secondary coverage.

Error Guide

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Error Guide
SCSRV5006 Error Code
Error Information

Steps for Resolution

1.

Verify that you have chosen the

desired service level.
2. If you have, contact Cisco Support
and determine whether an exception
to Cisco Service Program
Compatibility Rules can be granted.
3. If the service level is incorrect, choose
the desired value and revalidate the
quote.

Description:
The service level change does not comply
with Cisco Service Program Compatibility
Rules.
Cause:
Service programs have defined preferred
service level changes. Changes between
service levels not predefined require review by
Cisco staff.

Additional Information
To modify the service level for the entire
quote, edit the Preferences section on the
Quote Summary Details screen. To modify the
service level for one line, select the line on the
Line Items and Pricing screen, choose Edit
Line from the Action drop-down, and choose
a different service level in the Preferences
section of the pop-up window. See the CSCC
User Guide for details.
Related Error: SCSRV1004

SCSER5003 Error Code

Error Information

Steps for Resolution

1. No action is required.
2. Contact Cisco Support if this is not the
correct record.

Description:
Due to a data condition, a record has been
chosen for you.
Cause:
A data condition caused our system to return
the selected record.

Related Error Codes

N/A

Various data conditions could cause such an

error.

Error Guide

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