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Understanding Individual Behavior and Values

The document summarizes key concepts about individual behavior and performance in organizations. It discusses the MARS model which identifies motivation, ability, role perception, and situational factors as variables that influence individual behavior and performance. It also describes different types of individual behaviors at work like task performance, organizational citizenship, and counterproductive behaviors. Additionally, it outlines theories of personality including the five-factor model and Jungian personality types. It discusses how values and culture can shape behaviors and perceptions in the workplace.

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0% found this document useful (0 votes)
231 views3 pages

Understanding Individual Behavior and Values

The document summarizes key concepts about individual behavior and performance in organizations. It discusses the MARS model which identifies motivation, ability, role perception, and situational factors as variables that influence individual behavior and performance. It also describes different types of individual behaviors at work like task performance, organizational citizenship, and counterproductive behaviors. Additionally, it outlines theories of personality including the five-factor model and Jungian personality types. It discusses how values and culture can shape behaviors and perceptions in the workplace.

Uploaded by

Lagu Luka
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Chapter 2: Individual Behavior, Personality, and Values

1) MARS Model of Influencing Individual Behavior and Performance


Performance describes characteristics that predict individual behavior. A formula used to
calculate performance in the old days were performance= ability * motivation and
performance= person * situation.
MARS:
Motivation,
Ability,
Role perception,
Situational factors (i.e. having the right resources and tools to handle the problem).
These factors are variables used in predicting individual behavior and performance. They affect
voluntary behaviors of individuals and their performance outcomes. If one of the factor in the
MARS is not there, then the outcome is low performance.
2) Types of Individual Behavior
Task performance. These are goal originated behaviors that support the
organizations goals and are within an individuals control.

Organizational citizenship. For a person working in a company, this means going an
extra mile to get the job done. It involves various kinds of cooperation and
helpfulness to others that support the organizations goals.

Counterproductive work behaviors: Workplace conditions that create dysfunction.
These are things like harassing coworkers, having conflicts, stealing, sabotaging,
being tardy, and etc.
Joining and staying with the organization
Maintaining work attendance
3) Personality in Organizations
Personality is both shaped by nature and nurture. Nature refers to our genetic or hereditary
origins, or simply genes we inherited from our parents. Genetics also affect: attitudes,
decisions, and behavior. Nurture refers to a persons socialization, life experiences, and
other interactions with the environment. Personality traits are not completely hereditary;
early life experiences have significant effect on individuals personality traits.

FIVE-FACTOR MODEL OF PERSONALITY:
i. Conscientiousness
ii. Agreeableness
iii. Neuroticism
iv. Openness to experience
v. Extraversion
The five-factor model is a good predictor of employee competency and performance at jobs.
For example, people with conscientious personality traits (dependable, organized, goal oriented
etc) usually have high performance at jobs.
The psychiatrist Carl Jung created Jungian Personality Theory and the Myers-Briggs Type
Indicator. It predicts personality based on an individuals preferences regarding perceiving and
judging information and among other things below:
Sensing (S)
Intuition (N)
Thinking (T)
Feeling (F)
Perceiving and judging

4) Values in the Workplace
Values shape our perception of what is good or bad, right or wrong, and just or unjust. It is
what we ought to do. Values are learned from socialization, whereas personality traits are from
heredity.
Schwartzs Value Circumplex organized 10 broad categories of values into four
quadrants: conservation, self-transcendence, openness to change, and self-
enhancement
5) Ethical Values and Behavior
Utilitarianism: seek greatest good for the greatest number
Individual rights
Distributive Justice: Those who are similar should receive equal benefits; those who are
not similar should receive compensation and benefits in proportion to their dissimilarity.
Most Fortune 500 companies in the United States and United Kingdom have ethical laws and
standards that their employees must follow.
5) Values Across Cultures
Individualism: valuing personal independence and uniqueness
Collectivism: Extent to which we value the groups to which we belong and to the group
harmony
6) Case study 2.1: Telecom Goes Egalitarian
South Korea had hierarchical management system where people who held senior
positions had titles, and the people who did not have those titles had to be compliant. A
person in a lower position showed deference to a person with title. Changing the old
system to an egalitarian system created openness among people in lower positions with
those in higher ones, and the older titles were taken away.

Advantage of older system: people with title were seen with deference and their
opinion were not question. Disadvantage: if someone had a good idea, they would not
be able to share that idea with a senior management who had a title.
I think this particular value is strong in South Korea because of their culture which
supports deference, humility, and respect to those who are older.
7) Case Study 2.2: Pushing Papers Can Be Fun
Police captain says that he hired new, young officers into the department. The officers
like the work they do; however, they do not like doing the paperwork. And lack of doing
paperwork causes the police department to lose court cases because they do not have
FACTUAL evidence. NO Motivation to perform paperwork jobs that are tedious and
boring; perhaps there is lack of ability (in terms of written communication), which is why
some of the officers are not doing the paperwork, and perhaps the officers are
overworked at the end of the shifts, so they want to hurry out of the office.
Captain is trying to motivate the officers to do their work adequately and to do all
written paperwork. He should investigate the problem, analyze it, and provide incentive
that would encourage the officers to do the paperwork.

Commonalities of

Common questions

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Individual values, which are learned through socialization, provide a personal compass for determining right from wrong . Cultural values, however, reflect broader societal norms and expectations that individuals may internalize. These cultural values often influence organizational ethical standards more heavily as they establish a common ground across diverse workforces. Organizations, therefore, integrate these societal norms into their ethical standards to ensure cohesiveness, addressing diverse employee backgrounds and expectations. This alignment prevents conflicts of interest and promotes a consistent, harmonious work environment, crucial for maintaining ethical integrity across varied cultural contexts .

The MARS model posits that individual behavior in organizations can be predicted using four key factors: Motivation, Ability, Role perception, and Situational factors. These elements collectively determine the level of voluntary behaviors individuals exhibit, ultimately influencing performance outcomes . If any one of these factors is absent or deficient, it results in reduced performance outcomes. For instance, if an employee lacks clear role perception, their actions might not align with organizational goals, leading to diminished effectiveness regardless of their motivation or ability . Thus, a missing factor implies that attempts to improve performance must be holistic and address all four areas.

Implementing an egalitarian system presents advantages such as fostering open communication and innovation, as it removes the barriers associated with hierarchical deference, allowing ideas to flow more freely across different levels of the organization . However, it may also lead to challenges such as diminished respect for authority and potential decision-making delays, as consensus may be required. Conversely, a hierarchical system simplifies decision-making and maintains clear authority lines, but it can stifle innovation and may lead to employees feeling undervalued if their ideas are not heard .

According to the Five-Factor Model of personality, traits such as Conscientiousness, Agreeableness, Neuroticism, Openness to experience, and Extraversion significantly influence workplace performance . For example, Conscientious individuals, who are dependable and organized, typically exhibit high performance as they are more likely to be goal-oriented and diligent. Conversely, high levels of Neuroticism might negatively impact performance due to susceptibility to stress and emotional instability. Therefore, understanding these traits can help predict job competency and tailor roles or development pathways to enhance performance .

Individualistic cultural values prioritize personal independence and uniqueness, which can lead to workplace dynamics that emphasize self-reliance, personal achievements, and individual rewards. Employees in such environments may focus more on personal goals and innovation . In contrast, collectivistic cultures value group harmony and the collective well-being, fostering environments where teamwork, collaboration, and group achievements are prioritized. Employees are more likely to support each other and make decisions that benefit the group as a whole, which can strengthen team cohesion and collective problem-solving .

The cultural shift from a hierarchical to an egalitarian management system in South Korea enhances organizational communication and decision-making by promoting openness and reducing the barriers for lower-tier employees to express ideas. In hierarchical systems, deference to senior positions often stifles innovation and communication, as seen in South Korea's traditional management style . However, moving to an egalitarian structure dismantles these barriers, fostering a more collaborative environment where employees at all levels are empowered to contribute. This leads to better idea generation and decision-making, as previously unheard voices can offer valuable insights .

The case study from the police department highlights motivational challenges faced when employees are required to perform tasks they find undesirable, such as paperwork . This lack of motivation can be attributed to the tedious nature of the task, potential lack of ability in written communication, or job exhaustion. To address this, it's important to analyze the root causes and provide incentives that enhance motivation. Solutions may include offering additional training to improve skills, reorganizing shifts to prevent overworking, providing rewards for completed paperwork, and emphasizing the critical role of documentation in achieving departmental success, thus aligning individual efforts with organizational goals .

Values play a crucial role in shaping what individuals perceive as right or wrong, impacting their ethical behavior within organizations . The presence of ethical standards, as seen in Fortune 500 companies, is significant because it creates a framework for decision-making that aligns with broader societal values, such as utilitarianism, individual rights, and distributive justice . These standards ensure that decisions benefit the majority and maintain fairness, enhancing the company's reputation and trustworthiness in the market. Consequently, ethical guidelines foster a culture of integrity and accountability among employees.

Personality, as shaped by both nature (genetics) and nurture (environment and experiences), plays a pivotal role in influencing organizational behavior . Genetic predispositions impact traits like openness and extroversion, which can affect interactions and career paths. Meanwhile, life experiences and socialization contribute to developing traits such as conscientiousness and agreeableness, important for teamwork and leadership. This dual influence means that while some elements of personality are stable, others can adapt over time, impacting behavior patterns in organizational settings. Organizations benefit by understanding this blend, enabling more tailored approaches to employee development and role allocation .

Understanding the different types of individual behavior, such as task performance, organizational citizenship, and counterproductive work behaviors, aids in crafting effective employee training and development programs . By identifying prevalent behaviors, training can be tailored to enhance positive behaviors like task performance and organizational citizenship, encouraging employees to go beyond their job requirements through teamwork and support. Conversely, recognizing and addressing counterproductive behaviors helps in devising strategies to mitigate dysfunction and improve workplace morale. Training focuses on skill development, role clarity, and motivation enhancement, ensuring alignment with organizational goals and fostering a productive work environment .

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