- Learner's Storyboard
- S-uesnon Card (coach)
- DCA Cyc|es kecord (|earner)
1h|s h|e conta|ns three key too|s:
1he Learner's Storyboard
1) What is the Target Condition?
2) What is the Actual Condition now?
--------(Turn Card Over)--------------------->
3) What Obstacles do you think are preventing
you from reaching the target condition?
Which *one* are you addressing now?
4) What is your Next Step? (next PDCA /
experiment) What do you expect?
5) When can we go and see what we
Have Learned from taking that step?
The Five Questions
*You!ll often work on the same obstacle for several PDCA cycles
1) What is the Target Condition?
2) What is the Actual Condition now?
--------(Turn Card Over)--------------------->
3) What Obstacles do you think are preventing
you from reaching the target condition?
Which *one* are you addressing now?
4) What is your Next Step? (next PDCA /
experiment) What do you expect?
5) When can we go and see what we
Have Learned from taking that step?
The Five Questions
*You!ll often work on the same obstacle for several PDCA cycles
1) What is the Target Condition?
2) What is the Actual Condition now?
--------(Turn Card Over)--------------------->
3) What Obstacles do you think are preventing
you from reaching the target condition?
Which *one* are you addressing now?
4) What is your Next Step? (next PDCA /
experiment) What do you expect?
5) When can we go and see what we
Have Learned from taking that step?
The Five Questions
*You!ll often work on the same obstacle for several PDCA cycles
1) What is the Target Condition?
2) What is the Actual Condition now?
--------(Turn Card Over)--------------------->
3) What Obstacles do you think are preventing
you from reaching the target condition?
Which *one* are you addressing now?
4) What is your Next Step? (next PDCA /
experiment) What do you expect?
5) When can we go and see what we
Have Learned from taking that step?
The Five Questions
*You!ll often work on the same obstacle for several PDCA cycles
"#$%& $' ()#*
C
O
A
C
H
I
N
G
K
A
T
A
C
O
A
C
H
I
N
G
K
A
T
A
C
O
A
C
H
I
N
G
K
A
T
A
C
O
A
C
H
I
N
G
K
A
T
A
+)(, $' ()#*
Reflect on the Last Step Taken
Because you don!t actually know
what the result of a step will be!
------------------------------>
Return
Reflect on the Last Step Taken
Because you don!t actually know
what the result of a step will be!
------------------------------>
Return
Reflect on the Last Step Taken
Because you don!t actually know
what the result of a step will be!
------------------------------>
Return
Reflect on the Last Step Taken
Because you don!t actually know
what the result of a step will be!
1) What was your Last Step?
2) What did you Expect?
3) What Actually Happened?
4) What did you Learn?
------------------------------>
Return
1) What was your Last Step?
2) What did you Expect?
3) What Actually Happened?
4) What did you Learn?
1) What was your Last Step?
2) What did you Expect?
3) What Actually Happened?
4) What did you Learn?
1) What was your Last Step?
2) What did you Expect?
3) What Actually Happened?
4) What did you Learn?
now to use the DCA Cyc|es kecord
Rapid PDCA Cycles
5-Question Coaching Dialog
1he I|ve Coach|ng kata uesnons shou|d
be used w|th the DCA Cyc|es kecord
!"#$ &' ()# *+,-)
!"#$ &' ()# .#,/0#/
ASK THE FIVE QUESTIONS AT EACH STEP
Current
Condition
Target
Condition
Learner
Coach
