First Fridays Usability Testing Script [email protected] / howto.
gov/firstfridays
Hi, ___________. My name is ___________, and Im going to be walking you through this session today. Before we begin, I have some information for you, and Im going to read it to make sure that I cover everything. Were asking eo le to try using a website that were working on so we can see whether it works as intended. !he session should take about an hour. !he first thing I want to make clear right away is that were testing the site, not you. "ou cant do anything wrong here. In fact, this is robably the one lace today where you dont have to worry about making mistakes. #s you use the site, Im going to ask you as much as ossible to try to think out loud$ to say what youre looking at, what youre trying to do, and what youre thinking. !his will be a big hel to us in terms of understanding your e% erience. #lso, lease dont worry that youre going to hurt our feelings. Were doing this to im rove the site, so we need to hear your honest reactions. #ny comments about the site are welcome. If you have any &uestions as we go along, 'ust ask them. Ill answer them immediately if I can, or after the test. #nd if you need to take a break at any oint, 'ust let me know. "ou may have noticed the s eaker hone ( micro hone. !here are a few eo le from the Web design team observing this session in another room. !hey cant see us, but they can hear our voices and see whats ha ening on your com uter screen. If you would, Im going to ask you to sign a sim le ermission form for us. It 'ust says that we have your ermission to record this session and use this as a roduct of our test. )o you have any &uestions so far* +,. Before we look at the site, Id like to ask you 'ust a few &uick &uestions.
-irst, whats your occu ation* What do you do all day* .ow, roughly how many hours a week altogether/'ust a ball ark estimate/ would you say you s end using the Internet, including Web browsing and email, at work and at home* What kinds of sites are you looking at when you browse the Web* 0in brief1 When you visit a website, do you refer to go straight to the site search to find what youre looking for, or do you refer to click around and browse to find what youre looking for* 0in brief1 Have you been to www.0site name1.gov before* What are three tasks you think you should be able to com lete on a site called 22222 0name of site1* Intro questions pen up product to be tested!
+,, great. Were done with the &uestions, and we can start looking at things. -irst, Im going to ask you to look at this age and tell me what would you click on first* 034 seconds ma%.1
+,. .ow lets look a little more around the age. "ou can scroll if you want to, but dont click on anything yet. Briefly, what do you think the ur ose of this site is* 034 seconds ma%.1 Who do you think owns this site* 034 seconds ma%.1 Who is the target audience* 034 seconds ma%.1 What do you think you can do here* 034 seconds ma%.1
Instructions$ !hanks. .ow Im going to ask you to try doing some s ecific tasks. Im going to read each one out loud and 'ust ask if you would like me to re eat the task for you at any time. 0and give you a rinted co y.1 #nd again, as much as ossible, it will hel us if you can try to think out loud as you go along
Search "uestions! 5uestion 67$ 8lease use the site search to find 22222. 0When finished1 How was that* 5uestion 69$ :tc. Tas#s!
"uestion $. "oure writing a a er about sustainability and want some information about what government in doing this area. 8lease find some information on this site. Test b%ective! !est home age main navigation :% ected ath from home age$ Home age ; <earn More ; Businesses ; =ustainability &articipant '$ Succeeded! ( Succeeded w/ difficulty! ( Failed! ( bservations! >ustomer commented that the to menu items all seemed very similar, and that the dro down menus were hard to use.
&articipant ') Succeeded! ( Succeeded w/ difficulty! ( Failed! ( bservations!
&articipant '* Succeeded! ( Succeeded w/ difficulty! ( Failed! ( bservations!
8artici ant 67$ _____
8artici ant 69 _____
8artici ant 63 _____
"uestion ). +tc Test b%ective! +tc :% ected ath$ :tc
&articipant '$ Succeeded! ( Succeeded w/ difficulty! ( Failed! ( bservations!
&articipant ') Succeeded! ( Succeeded w/ difficulty! ( Failed! ( bservations!
&articipant '* Succeeded! ( Succeeded w/ difficulty! ( Failed! ( bservations!
8artici ant 67$ _____
8artici ant 69 _____
8artici ant 63 _____
0#dd more &uestions as needed. When all tasks are finished, continue below1.
,ebriefing 7. What do you think about the site* Is this something you would use*
). -hat.s your favorite thing about this site/ 8artici ant 67$ 8artici ant 69 8artici ant 63
*. -hat.s your 0+1ST favorite thing about this site/ 8artici ant 67$ 8artici ant 69 8artici ant 63
2. ,o you have any reco33endations for changes to the way the this site loo#s or wor#s/
:.) !:=! 8+?!I+. !hanks, that was very hel ful. 0If you have eo le in another room, continue here1 If youll e%cuse me for a minute, Im 'ust going to see if the eo le on the team have any follow@u &uestions theyd like me to ask you.
Atalk to observation room, let them ask any &uestionsB )o you have any &uestions for me, now that were done* !hank you so much for your hel today. "our comments will hel us create a better website.
