"A Study On Financial Performance of Indian Overseas Bank": A Project Report Submitted To The
"A Study On Financial Performance of Indian Overseas Bank": A Project Report Submitted To The
In partial fulfillment of the requirements for the award of the degree of MASTER OF BUSINESS ADMINISTRATION BY ARUN BRITTO A Reg No.35080061 Under the Supervision and Guidance of Prof Mr. Dr. R. VELU (D.P. Tech, M.A, M. Phil, M.B.A, Ph .D) PROFESSOR OF MANAGEMENT STUDIES SRM UNIVERSITY
SRM SCHOOL L OF MAN NAGEMEN NT SRM UNIVERSI ITY KATTAN NKULAT THUR CHE ENNAI-60 03203 BO ONAFIED D CERTIF FICATE
This is to t certify that this project re eport A STUDY ON
research h under my guidance. Certified C fu urther that to the best of o my know wledge the work w reported d does not form part of o any othe er project report r on dissertation d on the bas sis of which a degree or r award wa as conferred d on an ea arlier occas sion, on this or any other o candidat te.
External l examiner:
ABSTRACT In the era of globalization the utilization of finance is considered as the most important function of an organization. The firms are facing a stiff competition from the whole market, so the inflow and outflow of funds will be managed well. Financial analysis is the process of using financial statements to enable the users to take economic and investment decisions. The study of A STUDY ON FINANCIAL PERFORMANCE OF INDIAN OVERSEAS BANK is an attempt being made to find out the soundness of the firm in dealing with present market competition and in getting a view how the performance is going on for the last 5 years. The study begins with framing the objectives of the study and then devising a methodology for the fulfillment of the objectives. The purpose of this statement is to summarize for a given period the resources made available to finance the activities of enterprise and the uses to which such resources have been put. The statement is prepared to ascertain the performance of the bank. Ratio Analysis has been introduced to find the quantitative relationship between figures and groups of figures. Following are the four steps involved in the ratio analysis: Selection of relevant data from the financial statements depending upon the objectives of the analysis. Calculations of appropriate ratios from the data. Comparison of calculated ratios with the ratios of the same firm in the past. Interpretation of the ratios.
The method of Trend Percentage Analysis and Cash Flow Analysis has been used for the further analysis and interpretation of collected data.
ACKNOWLEDGEMENT
I offer my sincere thanks to Dr. (Mrs.) JAYASHREE SURESH, Dean, SRM UNIVERSITY Kattankulathur-603203 for giving us an opportunity to undergo a Project in A STUDY ON FINANCIAL PERFORMANCE OF INDIAN OVERSEAS BANK I grateful to our respected and our sincere thanks to my project guide Prof Mr. Dr. R. VELU (D.P. Tech, M.A, M.Phil, M.B.A, Ph .D) for providing me the valuable advices for the project. I express my gratitude to Mr. H.M.SIVASAMY, Chief Manager, Indian Overseas Bank- Tambaram Branch who has provided me the valuable facilities for the project. I am sincerely indebted to Mr. VEERABADHARAN, for his valuable advice and timely help throughout this work. I am so grateful to all the employees in Indian Overseas Bank- Tambaram Who have supported me in carrying out the project study. I am grateful to all the faculty members of MBA department, my friends and all others for their support in making this endeavor a success. I thank the almighty God for his blessings throughout the project study. I wish to thank my parents for their encouragement and support for doing this project.
ARUN BRITTO.A
DECLARATION
I, ARUN BRITTO.A, a Bonafide student of SRM School of management, SRM University, Kattankulathur, hereby declare that the project titled A STUDY ON FINANCIAL PERFORMANCE OF INDIAN OVERSEAS BANK at TAMBARAMCHENNAI, under the guidance of Prof Mr. Dr. R. VELU (D.P. Tech, M.A, M. Phil, M.B.A, Ph .D) during the period of two month (13.03.10 to 12.05.10) and submitted in partial fulfillment of the requirements of the Degree of Master of Business Administration of SRM University is his original work.
TABLE OF CONTENTS CHAPTER NO I. II. INTRODUCTION OBJECTIVE AND SCOPE OF STUDY 2.1 PRIMARY OBJECTIVE 2.2 SECONDARY OBJECTIVE 2.3 SCOPE OF THE STUDY III. IV. REVIEW OF LITERATURE RESEARCH METHODOLOGY 4.1 SOURCES OF DATA 4.2 RESEARCH DESIGN 4.3 LIMITATIONS OF THE STUDY V. PROFILE OF THE COMPANY 5.1 INDUSTY PROFILE 5.2 COMPANY PROFILE VI. DATA ANALYSIS AND INTERPRETATION 4.1 RATIO ANALYSIS 4.2 COMPARATIVE BALANCE SHEET 4.3 COMPARATIVE INCOME STATEMENT 4.4 COMMON SIZE BALANCE SHEET 4.5 CASH FLOW STATEMENT VII. VIII. IX. FINDINGS SUGGESTIONS CONCLUSION APPENDIX BIBLIOGRAPHY 76 80 82 84 95 28 17 6 14 TITLE PAGE NO
1 4
LIST OF TABLES
TITLE TABLE SHOWING CURRENT RATIO TABLE SHOWING QUICK RATIO TABLE SHOWING CASH POSITION TABLE SHOWING FIXED ASSET RATIO TABLE SHOWING DEBT EQUITY RATIO TABLE SHOWING PROPRIETARY RATIO TABLE SHOWING PROFITABILITY RATIOS TABLE SHOWING RETURNS ON EQUITY SHARE HOLDERS FUNDS TABLE SHOWING SOLVENCY RATIO TABLE SHOWING COMPARATIVE BALANCE SHEETOF THE YEAR 2004- 2005 TABLE SHOWING COMPARATIVE BALANCE SHEETOF THE YEAR 2005-2006 TABLE SHOWING COMPARATIVE BALANCE SHEETOF THE YEAR 2006-2007 TABLE SHOWING COMPARATIVE BALANCE SHEETOF THE YEAR 2007-2008 TABLE SHOWING COMPARATIVE BALANCE SHEETOF THE YEAR 2008-2009 TABLE SHOWING COMPARATIVE INCOME STATEMENT OF THE YEAR 2004-2005 TABLE SHOWING COMPARATIVE INCOME STATEMENT OF THE YEAR 2005-2006
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6.3.1
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6.3.3
TABLE SHOWING COMPARATIVE INCOME STATEMENT OF THE YEAR 2006-2007 TABLE SHOWING COMPARATIVE INCOME STATEMENT OF THE YEAR 2007-2008 TABLE SHOWING COMPARATIVE INCOME STATEMENT OF THE YEAR 2008-2009 TABLE SHOWING COMMON-SIZE BALANCE SHEET OF THE 2004-2005 TABLE SHOWING COMMON -SIZE BALANCE SHEET OF THE 2005-2006 TABLE SHOWING COMMON-SIZE BALANCE SHEET OF THE 2006-2007 TABLE SHOWING COMMON-SIZE BALANCE SHEET OF THE 2007-2008 TABLE SHOWING COMMON-SIZE BALANCE SHEET OF THE 2008-2009 TABLE SHOWING STATEMENT OF CASH FLOW FOR THE YEAR ENDED 31/03/05 TABLE SHOWING STATEMENT OF CASH FLOW FOR THE YEAR ENDED 31/03/06 TABLE SHOWING STATEMENT OF CASH FLOW FOR THE YEAR ENDED 31/03/07 TABLE SHOWING STATEMENT OF CASH FLOW FOR THE YEAR ENDED 31/03/08 TABLE SHOWING STATEMENT OF CASH FLOW FOR THE YEAR ENDED 31/03/09 TABLE SHOWING CASH FLOW FROM OPERATING ACTIVITIES 2004-2009 TABLE SHOWING CASH FLOW FROM INVESTING & FINANCING ACTIVITIES 2004-2009
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LIST OF FIGURES
TITLE FIGURE SHOWING THE CURRENT RATIO FIGURE SHOWING THE QUICK RATIO FIGURE SHOWING THE CASH POSITION FIGURE SHOWING THE FIXED ASSET RATIO FIGURE SHOWING THE DEBT EQUITY RATIO FIGURE SHOWING THE PROPRIETARY RATIO FIGURE SHOWING THE PROFITABILITY RATIOS FIGURE SHOWING THE RETURNS ON EQUITY SHARE HOLDERS FUNDS FIGURE SHOWING THE SOLVENCY RATIO FIGURE SHOWING THE CASH FLOW FROM OPERATING ACTIVITIES 2004-2009 FIGURE SHOWING THE CASH FLOW FROM INVESTING & FINANCING ACTIVITIES 2004-2009
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CHAPTER I
INTRODUCTION
In the era of globalization the utilization of finance is considered as the most important function of an organization. The firms are facing a stiff competition from the whole market, so the inflow and outflow of funds will be manage well.
Finance is one of the most important aspects of business management. Without proper financial planning an enterprise is unlikely to be successful. Managing money (a liquid asset) is essential to ensure a secure future, both for the individual and an organization.
Finance is used by individuals personal finance, by governments public finance, by businesses corporate finance, as well as by a wide variety of organizations including schools and non-profit organizations. In general, the goals of each of the above activities are achieved through the use of appropriate financial instruments and methodologies, with consideration to their institutional setting.
Financial analysis is the process of identifying the financial strengths and weakness of a firm by properly establishing relationships between the items of Balance Sheet and Profit and Loss Account. Analysis is the process of critically examining in detail accounting information given in the financial statements. Analyzing financial statement is a process of evaluating relationship between component parts of financial statements to obtain a better understanding of firms position and performance. The main aim of the financial statement analysis is to find out the profitability and financial position of the firm.
There are various methods used in analyzing financial statements such as Ratio analysis, Comparative statements, Trend analysis, Common statements, Fund flow statements and Cash flow statements. The purpose of financial analysis is to diagnose the information contained in financial statements so as to judge the profitability and financial soundness of the firm.
The techniques of financial analysis serve as a tool for the management in determining the impact of financial decisions on financial conditions and the profitability of the enterprise. This can be used by the financial manager as the basis to plan future financial requirements by means of forecasting and budgeting procedures. With the help of tools of financial manager can rationalize his decision and reach the goal. Financial analysts often assess the firm's: 1. Profitability - its ability to earn income and sustain growth in both short-term and long-term. A company's degree of profitability is usually based on the income statement, which reports on the company's results of operations. 2. Solvency - its ability to pay its obligation to creditors and other third parties in the long-term, 3. Liquidity - its ability to maintain positive cash flow, while satisfying immediate obligations, Both 2 and 3 are based on the company's balance sheet, which indicates the financial condition of a business as of a given point in time. 4. Stability- the firm's ability to remain in business in the long run, without having to sustain significant losses in the conduct of its business. Assessing a company's stability requires the use of the income statement and the balance sheet, as well as other financial and non-financial indicators.
CHAPTER II
CHAPTER II
2.1 Primary Objective: 1. The main aim of the study is to evaluate financial performance at Indian Overseas bank.
2.2 Secondary Objective: 1. To analyze the financial statements to find out the bank's financial position 2. To find the solvency, liquidity, profitability position of the bank for 5 years. 3. To highlight the nature of change influencing financial position and performance of the bank with aid of comparative balance sheet, comparative income statement and common size statement of the bank for 5 years. 4. To analyze the Cash flow of Indian Overseas Bank for 5 years 2.3 Scope of the Study The financial fund management is the essential function in every organization for the effective utilization of funds for making profits. The financial fund management influences the managerial decisions regarding the investment policies. Scope of the study is limited to the Financial Statement Analysis, the accounting years 2004-05 to 2008-09 have been taken as base. The process of Financial Statement Analysis involves compilation and study of financial and operating results and preparation and interpretation of measuring devices such as Ratio Analysis, Comparative Balance Sheet, Comparative Income Statement, and Common Size Balance Sheet & Cash Flow Statement.
CHAPTER III
REVIEW OF LITERATURE
CHAPTER III FINANCIAL STATEMENTS
I. RATIO ANALYSIS Ratio Analysis can be defined as the study and interpretation of relationships between various financial variables, by investors or lenders. It is a qualitative investment technique used for comparing a company's financial performance to the market in general. A change in these ratios helps to bring about a change in the way a company works. It helps to identify areas where the management needs to change. A number of ratios are calculated by companies for evaluating their short and long term performance and also to know liquidity and profitability. Ratios standardize numbers and facilitate comparisons. Ratios are used to highlight weaknesses and strengths. TYPES OF RATIOS USED FOR FINANCIAL ANALYSIS Ratio can be classified into three board groups. They are:1. 2. 3. Liquidity ratio Profitability ratio Solvency ratio
1) LIQUIDITY RATIO:The liquidity ratios measure the ability of a firm to meet its short term obligation and reflect the short term financial strength/ solvency of a firm. Its ability to maintain positive cash flow, while satisfying immediate obligations The ratios which indicate the liquidity of a firm are: Current ratio Acid test ratio/ quick ratio Cash position
The ratio of current assets to current liabilities is called current ratio. In order to measure the short-term liquidity or solvency of a concern, comparison of current assets and current liabilities is inevitable. Current ratio indicates the ability of a concern to meet its current obligations as and when they are due for payment. Current Ratio = Current assets / Current Liabilities Standard expected current ratio: internationally accepted current ratio is 2: 1, i.e., current asset shall be 2 times to current liabilities. 1.2 QUICK ASSETS RATIO A measure of companys liquidity and ability to meet its obligations. Quick ratio, often referred to as acid-test ratio, is obtained by subtracting inventories from current assets and then dividing by current liabilities. Quick ratio is viewed as a sign of companys financial strength or weakness (higher number means stronger, lower number means weaker). Quick Assets Ratio = Quick Assets / Current Liabilities The ideal liquid ratio or the generally accepted norm for liquid ratio is 1 1.3 CASH POSITION The ratio is also called Absolute Liquidity ratio or super quick ratio. This is a variation of quick ratio. This ratio is calculated when liquidity is highly restricted in terms of cash and cash equivalents. This ratio measures liquidity in terms of cash and near cash items and short-term current liabilities. Cash position = Cash and bank balance + Marketable securities / Current Liabilities An ideal cash position ratio is 0.75: 1.
2) SOLVENCY RATIO:-
These ratios measure the long-term solvency position of the firm. The leverage ratios explain the extent to which the debt is employed in the capital structure of the concern. All concerns use debt capital along with the equity capital. The basic facility of debt funds is that after tax cost of them will be significantly lower and which can be paid back depending upon their terms of issue. Further debt funds will not dilute the equity holders control position. The ratio which indicates solvency position of the firm is: Fixed Assets Ratio Debt Equity Ratio Proprietary Ratio 2.1 FIXED ASSET RATIO: The ratio establishes the relationship between fixed assets and long-term funds. The objective of calculating this ration is to ascertain the proportion of long-term funds invested in fixed assets. The ratio is calculated as given below: Fixed Turnover Ratio = Net Fixed Assets / Total Long Term Funds The ratio should not generally be more than 1. If the ratio is less than one it indicates that a portion of working capital has been financed by long-term funds. 2.2 DEBT EQUITY RATIO This ratio indicates the extent to which debt is covered by shareholders funds. It reflects the relative position of the equity holders and the leaders and indicates the companys policy on the mix of capital funds. The debt to equity ratio is called as follows: Debt Equity Ratio = Long Term Debt / Share Holders Fund The ideal ratio is 1
The ratio compares the shareholders funds or owners funds and total tangible asset. In other words this ratio expresses the relationship between the proprietors funds and the total tangible assets. Proprietary ratio = Shareholders funds / Total Tangible assets The ratio below 0.5 is alarming for the creditors since they have to lose heavily in the event of companys liquidation. OVERALL SOLVENCY RATIO One of many ratios used to measure a companys ability to0 meet long-term obligations. The solvency ratio measures the size of a companys after tax income, excluding non-cash depreciation expenses, as compared to the firms total debt obligations. It provides a measurement of how likely a company will be to continue meeting its debt obligations. Solvency Ratio = Total Debt / Total Tangible Assets 3) PROFITABILITY RATIO:The profitability of a firm can be measured by its profitability ratios. The profit is the difference between revenues and expenses over a period of time and it is the ultimate output of the company. A company must be earning profit to survive in the business. The profitability ratios can be determined on the basis of either sales or investments. There are calculated to measure the operating efficiency of the firm. The profitability ratios related to sales are: Earnings per Share (EPS) Return on Equity Shareholders Fund
Whatever income remains in the business after all prior claims, other than owners claims (i.e. ordinary dividends) have been paid, will belong to the ordinar76 shareholders who can then make a decision as to how much of this income they wish to remove from the noisiness on the form of a dividend, and how much they wish to retain in the business. The shareholders are particularly interested in knowing how much has been earned during the financial year on each of the shares held buy them. For this reason, an earnings per share figure much is calculated. Clearly then, the earning per share calculation will be: Earnings per Share = Net Profit after Tax Pref. Dividend / Number of Equity Shares 3.2 RETURN ON EQUITY SHAREHOLDERS FUND This ratio signifies the return on equity shareholders funds. The profit considered for computing the ratio is taken after payment of preference dividend. The ratio of return on equity shareholders funds is calculated as given below: Return on equity shareholders funds = Net profit after tax and pref. dividend / Equity Shareholders funds * 100 II. COMPARATIVE FINANCIAL STATEMENT Comparative financial statements are those statements, which have been designed in a way so as to provide time perspective to their consideration of various elements of financial position embodied in such statements. In these statements figures for two or more period are place side by side of facilities comparison. Both the income statement and balance sheet can be prepared in the form of comparative financial statements.
COMPARATIVE BALANCE SHEET Comparative balance sheet as on two or more different dates can be used for comparing assets and liabilities and findings out any increase or decrease in the items. Thus
while in single balance sheet the emphasis is on present position, it is on change in the comparative balance sheet.
COMMON SIZE BALANCE SHEET Common Size Balance Sheet indicates the relationship of various items with some common items, (expressed as percentage of the common item). In the income statement, the sales figure is taken as basis and all other figures are expressed as percentage of sales. Similarly, in the balance sheet the total assets and liabilities is taken as base and all other figures are expressed as percentage of this total.
COMPARATIVE AND COMMON SIZE FINANCIAL STATEMENTS ANALYSIS Comparative financial statements provide information to assess the direction of change in the business. To know whether the business is moving in a favorable or unfavorable direction, figures of the current year are compared with those of the previous years. The amount and percentage of increase or decrease is calculated and then compared. In common size statements, the sales figure is assumed to be 100 and all figures are expressed as a percentage of sales in the income statement. In the Balance Sheet, the total of the assets or liabilities is taken as 100 and all the figures are expressed as a percentage of this total. Using the past theory for comparison is called as trend analysis. Trend percentages are calculated only for some important items which can be logically connected with each other. Under this technique, information for a number of years is taken up and one year, which is usually the first year, is taken as the base year. Each item of the base year is taken as 100 and on that basis, the percentage for other years are calculated.
V. CASH FLOW STATEMENT Cash Flow includes Cash inflow & outflow-cash receipt and cash receiptsduring a period. A basic objective of Financial Management is to match the inflow and
outflow of cash in such a way that the numerous demands for cash are promptly managed without maintaining cash balances. The short-term liquidity and short-term solvency position of a firm are dependent on its cash flows. A Cash Flow statement is a statement which portrays the changes in the cash position between two accounting periods. The detailed analysis provided in such a statement provides a clear insight to the management about the different sources of cash inflows and the different uses or application for which cash is needed. It helps in taking short-term financial decisions and also in the preparation of cash budget for the next period. 5.1 Advantages: Historical analysis as guide to forecasting Effective cash management Formulation of financial policies Preparations of cash budgets Short-term financial decisions Liquidity position 5.2 Limitations The cash flow statement discloses inflow and outflow of cash alone. Cash flow statement reveals the cash balance but it can be easily altered by postponing payments for purchases or delaying collection of receivables etc. Since noncash items of expenses and incomes are excluded, it cannot provide a comprehensive picture of a firms financial position
CHAPTER IV
The study is descriptive in nature and this attempt is made to evaluate the performance of the bank through the financial data which are disclosed in accounting policies. Thus the study is based on the published accounts and annual reports of Indian Overseas Bank. The periods cover from 2004-05 to 2008-09. 4.1 SOURCES OF DATA Secondary Data The secondary data is collected from the financial statements and annual report from website of the bank. The financial statements of the company are collected from 2004-05 to 2008-09. 4.2 RESEARCH DESIGN Research design stands for the framework of research. The research design utilized in this study is descriptive. The following are major tools used in analysis and interpretation. Ratio Analysis Comparative Balance Sheet Comparative Income Statement Common Size Balance Sheet Cash Flow Statement
4.3 LIMITATIONS OF THE STUDY The financial statement analysis of the bank fully depends on the secondary data. The primary data were used only to throw light on the bank history & growth. Thus the following are the main limitations of the study.
The company personnel do not reveal the trade secrets and some confidential financial information. The study records restricted to a period of 5 years. Ratio analysis has its own limitations. Since Annual general meeting is not undertaken statements for 2010 is not available. Although the time duration of the project is not up to the extent, the collection of fullfledged data could not be achieved.
CHAPTER V
loans. In some countries such as Germany, banks have historically owned major stakes in industrial corporations while in other countries such as the United States banks are prohibited from owning non-financial companies. In Japan, banks are usually the nexus of a cross-share holding entity known as the keiretsu. In France, bancassurance is prevalent, as most banks offer insurance services (and now real estate services) to their clients. Traditional banking activities 1) Banks act as payment agents by conducting checking or current accounts for customers, paying cheques drawn by customers on the bank, and collecting cheques deposited to customers' current accounts. Banks also enable customer payments via other payment methods such as telegraphic transfer, EFTPOS, and ATM. 2) Banks borrow money by accepting funds deposited on current accounts, by accepting term deposits, and by issuing debt securities such as banknotes and bonds. Banks lend money by making advances to customers on current accounts, by making installment loans, and by investing in marketable debt securities and other forms of money lending. 3) Banks provide almost all payment services, and a bank account is considered indispensable by most businesses, individuals and governments. Non-banks that provide payment services such as remittance companies are not normally considered an adequate substitute for having a bank account. 4) Banks borrow most funds from households and non-financial businesses, and lend most funds to households and non-financial businesses, but non-bank lenders provide a significant and in many cases adequate substitute for bank loans, and money market funds, cash management trusts and other non-bank financial institutions in many cases provide an adequate substitute to banks for lending savings Economic functions 1) Issue of money, in the form of banknotes and current accounts subject to cheque or payment at the customer's order. These claims on banks can act as money because they are negotiable and/or repayable on demand, and hence valued at par. They are effectively transferable by mere delivery, in the case of banknotes, or by drawing a cheque that the payee may bank or cash.
2) Netting and settlement of payments banks act as both collection and paying agents for customers, participating in interbank clearing and settlement systems to collect, present, be presented with, and pay payment instruments. This enables banks to economize on reserves held for settlement of payments, since inward and outward payments offset each other. It also enables the offsetting of payment flows between geographical areas, reducing the cost of settlement between them. 3) Credit intermediation banks borrow and lend back-to-back on their own account as middle men. 4) Credit quality improvement banks lend money to ordinary commercial and personal borrowers (ordinary credit quality), but are high quality borrowers. The improvement comes from diversification of the bank's assets and capital which provides a buffer to absorb losses without defaulting on its obligations. However, banknotes and deposits are generally unsecured; if the bank gets into difficulty and pledges assets as security, to rise the funding it needs to continue to operate, this puts the note holders and depositors in an economically subordinated position. 5) Maturity transformation banks borrow more on demand debt and short term debt, but provide more long term loans. In other words, they borrow short and lend long. With a stronger credit quality than most other borrowers, banks can do this by aggregating issues (e.g. accepting deposits and issuing banknotes) and redemptions (e.g. withdrawals and redemptions of banknotes), maintaining reserves of cash, investing in marketable securities that can be readily converted to cash if needed, and raising replacement funding as needed from various sources (e.g. wholesale cash markets and securities markets).
Banking channels 1) A branch, banking centre or financial centre is a retail location where a bank or financial institution offers a wide array of face-to-face service to its customers.
2) ATM is a computerized telecommunications device that provides a financial institution's customers a method of financial transactions in a public space without the need for a human clerk or bank teller. Most banks now have more ATMs than branches, and ATMs are providing a wider range of services to a wider range of users. For example in Hong Kong, most ATMs enable anyone to deposit cash to any customer of the bank's account by feeding in the notes and entering the account number to be credited. Also, most ATMs enable card holders from other banks to get their account balance and withdraw cash, even if the card is issued by a foreign bank. 3) Mail is part of the postal system which itself is a system wherein written documents typically enclosed in envelopes, and also small packages containing other matter, are delivered to destinations around the world. This can be used to deposit cheques and to send orders to the bank to pay money to third parties. Banks also normally use mail to deliver periodic account statements to customers. 4) Telephone banking is a service provided by a financial institution which allows its customers to perform transactions over the telephone. This normally includes bill payments for bills from major billers (e.g. for electricity). 5) Online banking is a term used for performing transactions, payments etc. over the Internet through a bank, credit union or building society's secure website. 6) Mobile banking is a method of using one's mobile phone to conduct simple banking transactions by remotely linking into a banking network. 7) Video banking is a term used for performing banking transactions or professional banking consultations via a remote video and audio connection. Video banking can be performed via purpose built banking transaction machines (similar to an Automated teller machine), or via a videoconference enabled bank branch.
5.2 COMPANY PROFILE Established in 1937, Indian Overseas Bank (IOB) is a leading bank based in Chennai, India. IOB had the distinction of simultaneously commencing operations in three branches at Karaikudi, Chennai, and Yangon (Myanmar). Since IOB aimed to encourage
overseas banking and foreign exchange operations, it soon opened its branches in Penang and Singapore. Today, Indian Overseas Bank boasts of a vast domain in banking sector with over 1400 domestic branches and 6 branches overseas.
Indian Overseas Bank was the first bank to venture into consumer credit, as it introduced the popular Personal Loan scheme. In 1964, the Bank started computerization in the areas of inter-branch reconciliation and provident fund accounts. Indian Overseas Bank was one of the 14 major banks which were nationalized in 1969. After Nationalization, the Bank emphasized on opening its branches in rural parts of India. In 1979, IOB opened a Foreign Currency Banking Unit in the free trade zone in Colombo.
In the year 2000, Indian Overseas Band undertook an initial public offering (IPO) that brought the government's share in the bank's equity down to 75%. The equity shares of IOB are listed in the Madras Stock Exchange (Regional), Bombay Stock Exchange, and National Stock Exchange of India Ltd., Mumbai. Since its inception, IOB has absorbed various banks including the latest Bharat Overseas Bank in 2007.
The Bank's IT department has developed software, which is used by its 1200 branches to provide online banking to customers. Indian Overseas Bank also has a network of about 500 ATMs throughout India. Its International VISA Debit Card is accepted at all ATMs belonging to the Cash Tree and NFS networks. IOB also offers Internet Banking; it's one of the banks that the Govt. of India has approved for online payment of taxes.
Indian Overseas Bank offers investment options like Mutual Funds and Shares. It provides a wide range of consumer and commercial banking services, including Savings Account, Current Account, Depositary Services, VISA Cards, Credit Cards, Debit Cards, Online Banking, Any Branch Banking, Home Loans, NRI Account, Agricultural Loans, Payment of Bills / Taxes, Provident Fund Scheme, Forex Collection Services, Retail Loans, etc.
Corporate Vision "To emerge as the most competitive Bank in the Industry" Meaning of Logo
"Our logo aims at vertical growth with horizontal expansion of our customer base" Mission