Page 21 Skype Manager User Guide

4.5 Deleting invites to members with personal

Skype accounts
To delete an invite:
1. Click Members in the toolbar.
2. In the menu on the left, click Manage Invites.
A lisL of all of Lhe members who have noL yeL accepLed Lheir inviLe Lo join your 3kype
Manager is displayed.
3. Check the box next to each member to whose invite you want to delete.
4. Click Delete invites.
4.6 Managing your members
Once you have added your member, it's easy to manage their accounts. You can allocate
them Skype Credit and if they are members with business Skype accounts, allocate them
features and manage their details.
1he quickesL way Lo view or modify a member's deLails is Lo use Lhe Search members
tool in the top right corner of Skype Manager. Simply enter the member's name and a list
of matching members will appear below.
Click the member you are looking for to view that member's details.
It's also possible to use the Filter this list Lool Lo fnd members. 1o do so, click Members
in the toolbar to display a list of all members. Then click Filter this list Lo display Lhe flLer
opLions. You can flLer by Lhe daLe on which members joined 3kype Manager, or by Lhe
Lype of member. Only members maLching Lhis flLer criLeria are displayed.
Page 22 Skype Manager User Guide
Click the name of the member whose details you want to view.
On the Member's details screen you can:
Edit the member's personal details
Make the member an administrator of your Skype Manager
Add Lhe member Lo a group
Change the member's password
DeleLe Lhe member's accounL
Page 23 Skype Manager User Guide
You can also manage feaLures for Lhe specifed member. 1o do so, click Features in the
menu on Lhe lefL. For more informaLion on allocaLing feaLures, please see 6.0 Features.
To view reports on the member's Skype Credit usage and allocations, click Reports in the
menu on Lhe lefL. For more informaLion on reporLs, please see 7.0 Reports.
4.6.1 Editing a member's personal details
On the Member's details screen, you can change a member's frsL name, lasL name, job
title, email address and the group to which they belong. The member's Skype Name
cannot be changed and for members with personal Skype accounts their password and
email address also cannot be changed.
For members wiLh personal 3kype accounLs, Lhe above deLails are Lhe ones used wiLhin
Skype Manager and displayed in the Members list. They are not the details associated
wiLh Lhe member's personal 3kype accounL. Because iL is a personal accounL, only Lhe
personal account holder can modify these details.
Once you have made your changes, ensure that you click Save changes.
4.6.2 Making a member an administrator
To make a member an administrator of your Skype Manager:
1. view Lhe deLails of Lhe member who you wanL Lo make an adminisLraLor. For more
information on how to do this, please see 4.6 Managing your members.
2. Under Skype Manager settings, check Make this member a Skype Manager
administrator.
3. Click Save changes.
You can now notify the member that they can sign in as an administrator of your Skype
Manager. 1he frsL Lime a new adminisLraLor signs in Lo 3kype Manager, Lhey will be asked
Lo agree Lo Lhe 3kype Business End User Licence AgreemenL and Lhe 3kype Business
1erms of 3ervice. For more informaLion, please see 3.1 Signing in to Skype Manager.
If at any point you no longer want the member to be an administrator of your Skype
Manager, re-display the member's details, uncheck Make this member a Skype
Manager administrator and click Save changes. Note that if you remove yourself as an
administrator, you will automatically signed out of Skype Manager when you click Save
changes.
4.6.3 Adding members to a group
Groups are a great way to manage members of your Skype Manager. You can easily
allocaLe 3kype CrediL and feaLures and moniLor 3kype usage for individual groups. For
example, you may want to categorize your members according to the department they
belong to within your company: Marketing, Human Resources, Engineering, etc.
To add a member to a new group:
Page 24 Skype Manager User Guide
1. view Lhe deLails of Lhe member who you wanL Lo add Lo a group. For more informaLion
on how to do this, please see 4.6 Managing your members.
2. Under Skype Manager settings, click create a group.
3. Enter the group's name and click Create.
4. Click Save changes.
To add a member to an existing group:
1. view Lhe deLails of Lhe member who you wanL Lo add Lo a group. For more informaLion
on how to do this, please see 4.6 Managing your members.
2. Under Skype Manager settings, select the group to which you want to add the
member from the drop-down list displayed.
3. Click Save changes.
To create a new group without adding any members to it:
1. Click Members in the toolbar.
A lisL of all Lhe members of your 3kype Manager is displayed by defaulL.
2. In the menu on the left, click Create a group.
3. Enter the group's name and click Create.
To add more than one member to an existing group at the same time:
1. Click Members in the toolbar.
A lisL of all Lhe members of your 3kype Manager is displayed by defaulL.
2. Check the box next to each member you want to add to the group.
Page 25 Skype Manager User Guide
3. Select the group to which you want to add the members from the drop-down list
displayed and click Move.
4.6.4 Changing a member's account currency
You can change the currency that a member's business Skype account uses so that it is
appropriate to their location.
Members wiLh personal 3kype accounLs can change Lheir own accounL currency. For
more information on the actions that your members can perform within Skype, please
see:
support.skype.com
Skype uses an exchange rate similar to that used by major credit cards. Changing the
currency denomination of a member's account will involve a small fee. To avoid this fee,
you should advise Lhe member LhaL Lhey should frsL spend Lheir exisLing 3kype CrediL
balance before you change the currency and allocate more credit.
To change a member's account currency:
1. view Lhe deLails of Lhe member whose accounL currency you wanL Lo change. For more
information on how to do this, please see 4.6 Managing your members.
2. Click anywhere in the Account currency row.
3. 3elecL Lhe required currency from Lhe drop-down lisL displayed.
Page 26 Skype Manager User Guide
4. Click Save changes.
4.6.5 Changing a member's password
You can change the password for members with business Skype accounts, but not for
those members with personal Skype accounts.
To change the password of a member with a business Skype account:
1. view Lhe deLails of Lhe member whose password you wanL Lo change. For more
information on how to do this, please see 4.6 Managing your members.
2. Click Change password.
3. Enter the new password and click Save changes.
Once you have changed a member's password you will need to notify them of the
password update.
4.6.6 Deleting members
DeleLing a personal 3kype accounL will only remove iL from your 3kype Manager. 1he
accounL iLself will reLain any 3kype CrediL allocaLed Lo iL. Any subscripLions or voicemail
assigned to the account will be cancelled when the expiry period is reached.
DeleLing a business 3kype accounL will permanenLly deleLe Lhe accounL and all daLa
associated with it will be lost. You should therefore keep a record of any account
informaLion you require before deleLing Lhe accounL. Any 3kype CrediL, or Online Numbers
previously assigned Lo Lhe business accounL will be reLurned Lo your 3kype Manager. Any
remaining subscriptions or voicemail allowances will be lost.
To delete a member:
1. view Lhe deLails of Lhe member LhaL you wanL Lo deleLe. For more informaLion on how
to do this, please see 4.6 Managing your members.
2. AL Lhe boLLom of Lhe Member's details screen, click Delete this account. A message is
displayed asking you Lo confrm LhaL you wanL Lo remove Lhe selecLed members from
your Skype Manager.
3. Click Delete Lo confrm LhaL you wanL Lo remove Lhe members.
To delete more than one member at the same time:
1. Click Members in the toolbar.
Page 27 Skype Manager User Guide
A lisL of all Lhe members of your 3kype Manager is displayed by defaulL.
2. Check the box next to each member you want to delete.
3. Click Delete members. A message is displayed asking you Lo confrm LhaL you wanL Lo
remove the selected members from your Skype Manager.
4. Click Delete Lo confrm LhaL you wanL Lo remove Lhe members.
4.7 Giving your members access to the
Members list
Theres an easy way for members to add colleagues to their Skype Contacts list. It is
called the Members list and any member of your Skype Manager can use it.
Note that access is given to all members. You cannot prevent access to the Members list
for individual members.
To give your members access to the Members list:
1. In the top right corner of Skype Manager, click Account details.
2. In the menu displayed on the left, click Skype Manager settings.
3. Under Company directory, click enable.
If you have to prevent access to the Members list for any reason, return to the Skype
Manager settings screen and click Disable under Company directory.
For more informaLion on how your members can use Lhe Members lisL, please see 10.5
Adding other members of your Skype Manager to your Skype Contact list.
Page 28 Skype Manager User Guide
5.0 Skype Credit
Before allocaLing crediL or feaLures Lo members of your 3kype Manager for Lhe frsL Lime,
you need to buy Skype Credit for your Skype Manager. Its easy to buy Skype Credit in
Skype Manager. You can pay for Skype Credit using a credit card, PayPal and lots of other
ways. Once you have bought some Skype Credit, you can allocate it to your members for
calling or use it to buy features to allocate to your members.
If you want to learn more about how to allocate Skype Credit to your members, please
see 6.1 Credit allocations.
5.1 Finding your Skype Manager credit balance
Your current Skype Manager credit balance is always displayed on the toolbar of your
Skype Manager.
5.2 Buying credit for your Skype Manager
To buy Skype Credit for your Skype Manager credit balance:
1. Click Buy Skype Credit on the toolbar.
2. lf Lhis is Lhe frsL Lime you've boughL 3kype CrediL, selecL Lhe paymenL meLhod you
want to use and click Next.
When you set up Skype Manager, there is a limit to the maximum amount of Skype Credit
you can purchase, which depends on the payment method you use and how much Skype
Credit you've already purchased in any given month. The range of payment methods
available to you is also limited.
To access a wider range of payment methods and to increase your purchase limit,
you will need Lo geL your company verifed (if available for your counLry). For more
information, please see add 5.3 Verifying your company.
Page 29 Skype Manager User Guide
3. Select the amount of Skype Credit you wish to buy.
The amount of Skype Credit you can buy depends on the payment method that you
have selecLed and wheLher your company is verifed. lf you cannoL buy an amounL, Lhe
option is disabled with an explanation of the reason why underneath.
Page 30 Skype Manager User Guide
4. Check or uncheck the Save time in the future with Auto-Recharge box to specify
wheLher you wanL Lo AuLo-recharge your 3kype Manager crediL balance.
AuLo-recharge is only available wiLh PayPal or crediL card paymenLs and leLs you
recharge your Skype Manager credit balance automatically when the balance falls
below a cerLain amounL. lf you have noL verifed your company, Lhese paymenL
meLhods may be unavailable Lo you and you may noL be able Lo AuLo-recharge.
5. Click Buy now. ConfrmaLion of your purchase will be displayed.
If you decide not to proceed with your purchase at any point, click Back to Skype
Manager in Lhe Lop righL corner of your 3kype Manager Lo reLurn Lo Lhe Dashboard.
5.3 Verifying your company
When you set up Skype Manager, you are given a purchase limit that determines the
maximum amount of Skype Credit you can buy for your Skype Manager credit balance in
one go. The range of payment methods available to you is also limited.
To access a wider range of payment methods, or to increase your purchase limit, you will
need Lo geL your company verifed. lL's easy Lo do so:
1. In the top right corner of Skype Manager, click Account details.
2. In the menu displayed on the left, click Payment settings.
3. Under Purchase limits, click Get veried now.
4. Enter your company details in the form displayed and click Submit.
Once you have submitted the form, Skype will check your company details and contact
you Lo confrm your requesL. Once we have confrmed your requesL, a wider range of
payment methods will become available to you and your payment limits will be increased.
This process is usually completed within 3 days but may take up to 2 weeks.
verifcaLion is available for many buL noL all counLries. Please conLacL 3kype CusLomer
Page 31 Skype Manager User Guide
3ervice for deLails. For more informaLion on how Lo do Lhis, please see Contacting Skype.
AlLernaLively, you can make a requesL Lo buy larger amounLs of 3kype CrediL by going Lo:
https://manager.skype.com/account/request-credit
If not already signed in to Skype Manager, you will need to sign in to see this screen.
5.4 Changing your Skype Manager's currency
You specify the currency in which your Skype Credit balance is calculated when you set
up your 3kype Manager. However, you can change Lhis Lo anoLher currency if required.
Skype uses an exchange rate similar to major credit cards and this may involve a small
fee. 1o avoid Lhis fee, frsL spend your exisLing 3kype CrediL and Lhen change your
currency before buying more.
To change the currency:
1. In the top right corner of Skype Manager, click Account details.
2. In the menu displayed on the left, click Skype Manager settings.
3. Click anywhere in the Currency row.
4. Select your desired currency from the drop-down list and click Save.
To avoid exchange rate fees for Skype Credit allocations, you should ensure your chosen
currency in Skype Manager is the same as that used by most of your members.
Note that if your companys registered address is in the United States, you cannot
change your currency from US dollars.
5.5 Changing your Skype Manager's Auto-
recharge settings
AuLo-recharge works by auLomaLically adding more 3kype CrediL Lo your 3kype Manager
crediL balance when iL falls below a cerLain amounL. For example, you can confgure AuLo-
recharge to purchase an additional 200 of Skype Credit whenever your balance falls
below 25.
Page 32 Skype Manager User Guide
You can selecL Lo enable AuLo-recharge when you buy 3kype CrediL wiLh PayPal or a
crediL card. NoLe LhaL if you have noL verifed your company, Lhese paymenL meLhods may
be unavailable Lo you. For more informaLion, please see 5.3 Verifying your company.
Once you have enabled AuLo-recharge, you can change Lhe amounL LhaL is added and Lhe
level at which it is added (known as the trigger amount):
1. In the top right corner of Skype Manager, click Account details.
2. In the menu displayed on the left, click Payment settings.
3. Click anywhere in the Recharge amount row.
Note that the Auto-recharge section will not become available until you have
purchased 3kype CrediL for Lhe frsL Lime.
4. Enter the amount to add when the trigger amount is reached and click Save settings.
5. Click anywhere in the Trigger amount row.
6. Enter the trigger amount and click Save settings.
lf you no longer wanL Lo AuLo-recharge your 3kype Manager's 3kype CrediL, click Disable
in the Auto-recharge section of the Payment settings page.
5.6 Displaying your purchase limits
For deLails of Lhe paymenL meLhods available Lo you and any limiLs on how much 3kype
Credit you can buy for your Skype Manager credit balance:
1. In the top right corner of Skype Manager, click Account details.
2. In the menu displayed on the left, click Payment settings.
3. Next to Purchase limits, click Show limits.
Page 33 Skype Manager User Guide
1he availabiliLy and purchase limiLs on differenL paymenL meLhods is displayed. Also
displayed is a summary of purchases made that month for each payment method.
Not all payment methods may be available for you to use. To see which payment methods
are available to you, click View payment methods available in your country under
Purchase limits.
To access a wide range of payment methods and to increase your purchase limit, you will
need Lo geL your company verifed. For more informaLion on how Lo do Lhis, please see
5.3 Verifying your company.
5.7 Viewing details of your last purchase
To view the payment details of your last purchase:
1. In the top right corner of Skype Manager, click Account details.
2. In the menu displayed on the left, click Payment settings.
Under Stored payment details, the payment method, the date of purchase and the
order number of your last purchase is displayed.
3. For more deLails on Lhe order iLself, click Lhe order number Lo display iLs deLails.
4. 1o download Lhe deLails of Lhe order as a PDF for review away from 3kype Manager,
click Download invoice as PDF.
5.8 Setting up low balance alerts
You can have an email alert automatically sent to you when the Skype Credit balance of
your Skype Manager falls below a certain amount. This can be useful to keep track of
your Skype Credit and help ensure your Skype Manager does not run out of Skype Credit.
Page 34 Skype Manager User Guide
The email alert will only be sent out to you and not to any other administrators of your
Skype Manager. Other administrators must set up their own alerts.
To set up a low balance alert:
1. In the top right corner of Skype Manager, click Account details.
2. In the menu displayed on the left, click Skype Manager settings.
3. To set up a new alert, click anywhere in the Low balance alert row.
4. Enter the amount that will trigger the alert and click Save.
If you decide at any point that you no longer need the alert, click Disable alert.
5.9 Redeeming a voucher or prepaid card
Skype Credit redeemed with business vouchers are added to your Skype Manager credit
balance.
To redeem a business voucher or prepaid card:
1. In the top right corner of your Skype Manager, click Account details.
2. In the menu on the left, click Redeem voucher.
3. EnLer Lhe unique number from your voucher or card and click Redeem voucher.
Page 35 Skype Manager User Guide
6.0 Features
In Skype Manager, you can help everyone in your business work smarter by managing
their Skype Credit, as well as their access to features like group video calling, voicemail
and call forwarding.
When you click Features in the toolbar of your Skype Manager, the Credit allocations
screen is displayed by default. On the left, a menu of features is displayed, along with the
number of members currently allocated that feature. Click a feature in the menu to see
which members that feature is allocated to and to manage how the feature is allocated.
Before allocaLing crediL or feaLures Lo members of your 3kype Manager for Lhe frsL Lime,
you need Lo buy 3kype CrediL for your 3kype Manager. For more informaLion on how Lo do
this, please see 5.0 Skype Credit.
6.1 Credit allocations
Your employees don't need to worry about buying Skype Credit for themselves - you
can allocaLe whaL Lhey need from your 3kype Manager. And wiLh AuLo-recharge, you can
ensure that their credit is automatically topped up whenever it falls below a set amount.
6.1.1 Allocating credit to members
To allocate Skype Credit to one or more members:
1. Click Features in the toolbar.
The credit allocations for your members are displayed by default.
Page 36 Skype Manager User Guide
2. Check the box next to each member to whom you want to allocate credit.
3. Under Add credit, enter an amount and click Add credit.
The allocated credit is immediately deducted from your Skype Manager credit balance
and added to the Skype account of the selected members. It will take a short while until
the new credit balance will be visible in your Skype Manager. (You may need to reload the
screen to see the new balance.)
To see a record of a Skype Credit allocation, go to the Allocations reporL. For more
information on how to display the Allocations report, please see 7.0 Reports.
6.1.2 Taking back credit from members
You can take back the Skype Credit that has been allocated to members with business
3kype accounLs. Any Laken back crediL is refunded Lo your 3kype Manager crediL balance.
To take back all the credit currently allocated to one or more members:
1. Click Features in the toolbar.
The credit allocations for your members are displayed by default.
2. Check the box next to each member whose credit allocation you wish to take back.
3. Click Take back credit next to Add credit.
4. Confrm LhaL you wish Lo Lake back Lhe crediL by clicking Take back credit.
The credit is refunded to your Skype Manager's credit balance.
6.1.3 Enabling Auto-recharge for members
When acLivaLed, AuLo-recharge auLomaLically Lops up a member's 3kype accounL balance
wiLh a specifed amounL of crediL whenever iL falls below a cerLain amounL. 1he crediL is
Page 37 Skype Manager User Guide
deducted from your Skype Manager credit balance.
1o enable AuLo-recharge for one or more members:
1. Click Features in the toolbar.
The credit allocations for your members are displayed by default.
2. Check Lhe box nexL Lo each member for whom you wanL Lo enable AuLo-recharge.
3. Under Auto-recharge, click Activate / change.
4. Specify the following amounts:
Recharge members account with - enter the amount of credit to recharge.
When balance falls below - enter the level at which the member's Skype account
will be recharged when it falls below this level.
Monthly recharge limit - enter the maximum amount of credit by which the
member's Skype account can be recharged in any month. When this limit is
reached, AuLo-recharge will be suspended unLil Lhe frsL day of Lhe nexL monLh.
5. Click Conrm.
6.1.4 Disabling Auto-recharge for members
1o disable AuLo-recharge for one or more members:
1. Click Features in the toolbar.
The credit allocations for your members are displayed by default.
2. Check Lhe box nexL Lo each member for whom you wanL Lo disable AuLo-recharge.
3. Click Disable next to Auto-recharge.
6.2 Subscriptions
Subscriptions can be a great way of saving money when calling phones. When you
Page 38 Skype Manager User Guide
allocate a subscription to your members, they will be able to make unlimited calls (a
fair use policy applies) to landlines (and even mobiles in some countries) covered by
the subscription. Subscriptions are available for calls to a single country; a region (for
example, Europe); or to over 40 countries worldwide.
You can change an allocated subscription for member up to three times a month. The
unused portion of the previous subscription is converted into credit that is allocated to
the member's account.
Note that if a member with a personal Skype account already has a subscription they
set up outside of Skype Manager, you cannot allocate an additional subscription to them
within Skype Manager
6.2.1 Allocating or changing subscriptions
To allocate a subscription to one or more members, or to change existing subscriptions:
1. Click Features in the toolbar.
2. In the menu on the left, click Subscriptions.
The subscription details of your members are displayed.
3. Check the box next to each member to whom you want to allocate a subscription.
4. Click Allocate / Change subscriptions.
5. 3elecL Lhe subscripLion you require, and how ofLen you would like Lo be billed and click
Buy now.
The subscription will become available in a few minutes and its cost will be deducted
from your Skype Manager credit balance.
6.2.2 Cancelling subscriptions
To cancel a subscription for one or more members:
1. Click Features in the toolbar.
Page 39 Skype Manager User Guide
2. In the menu on the left, click Subscriptions.
The subscription details of your members are displayed.
3. Check the box next to each member whose subscription you want to cancel.
4. Click Cancel subscriptions.
5. Confrm LhaL you wanL Lo cancel Lhe subscripLion by clicking Cancel subscription.
1he subscripLions and all Lhe benefLs will expire on Lhe daLes indicaLed for each
subscription. No further costs will be incurred.
6.3 Group video calling
Group video calling lets you work face-to-face with colleagues or customers, helping you
to build relationships and work more effectively. It's simple and cost effective to use, as
only the host needs to have a group video calling subscription.
When you allocate a group video calling subscription to your members, they will be able
to hold group video calls with three or more people (up to a maximum of 10), to help get
work done in more producLive ways. All everyone needs is Lhe laLesL version of 3kype, a
laptop and a webcam.
6.3.1 Allocating group video calling
To allocate a group video calling subscription to one or more members:
1. Click Features in the toolbar.
2. In the menu on the left, click Group video calling.
The group video calling details of your members are displayed.
3. Check the box next to each member for whom you want to allocate a group video
calling subscription.
Page 40 Skype Manager User Guide
4. Click Allocate group video calling.
5. Select how often you would like to be billed and click Buy now.
The group video calling subscription will become available in a few minutes and its cost
will be deducted from your Skype Manager's credit balance.
6.3.2 Cancelling group video calling
To cancel a group video calling subscription for one or more members:
1. Click Features in the toolbar.
2. In the menu on the left, click Group video calling.
The group video calling subscription details of your members are displayed.
3. Check the box next to each member whose subscription you want to cancel.
4. Click Cancel group video calling.
5. Confrm LhaL you wanL Lo cancel by clicking Cancel group video calling.
The group video calling subscriptions will expire on the dates indicated for each
subscription. No further costs will be incurred.
6.4 Voicemail
voicemail leLs you pick up messages LhaL were lefL when you were busy or offine.
Unanswered calls are sent to voicemail and you can listen to the calls whenever you are
signed in to Skype.
voicemail is included wiLh a subscripLion. However, you can also allocaLe voicemail Lo a
member if the member does not have a subscription.
6.4.1 Allocating voicemail
To allocate voicemail to members without subscriptions or to change their voicemail:
1. Click Features in the toolbar.
2. In the menu on the left, click Voicemail.
The voicemail details of your members are displayed.
3. Check the box next to each member to whom you want to allocate voicemail.