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Tata Indicom Customer Support Response

The customer had written to Tata Indicom regarding cancellation of their internet plan and outstanding payment. Tata Indicom apologized for the delay and informed the customer that their number was under temporary suspension due to non-payment. They stated the outstanding amount and said the line must be in an active state to process cancellation, so the customer would need to pay the balance. Tata Indicom assured the customer of their best services and provided contact information for any further questions.

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Bharat Tailor
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0% found this document useful (0 votes)
135 views3 pages

Tata Indicom Customer Support Response

The customer had written to Tata Indicom regarding cancellation of their internet plan and outstanding payment. Tata Indicom apologized for the delay and informed the customer that their number was under temporary suspension due to non-payment. They stated the outstanding amount and said the line must be in an active state to process cancellation, so the customer would need to pay the balance. Tata Indicom assured the customer of their best services and provided contact information for any further questions.

Uploaded by

Bharat Tailor
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Dear Sir/Madam, Greetings from TATA Indicom!

This is with reference to your mail received regarding your Tata Indicom number 977300728. We value your association with Tata Indicom. We deeply apologize for the inconvenience experienced by you. In response to your mail, we would like to inform you that the concern team is working on your complaint and you will be updated on same shortly. For any further clarification please feel free to call on our helpdesk 1-800-266-3030(Toll-Free from TATA Indicom Number) or email us on [email protected]. Assuring you of our best services at all times. Thanking You,

Warm Regards, Rishikesh Joshi. Customer Care - TATA DOCOMO

-----Original Message----From: [email protected] Sent: 2013-02-18 20:26:00.0 To : [email protected],[email protected] Cc: null Subject: Re: cancellation of internet~~M12474221 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________

now please reply what is my next step. the worst service i got from you people. no response

On Mon, Feb 18, 2013 at 6:51 AM, Bharat Tailor wrote: > i have paid the amount . > Account no - 977300728 > Receipt no - 51505832 > kindly revert back > And please deactivate the plan , > reply as soon as possible > anticipation of positive response >

> > On Mon, Feb 18, 2013 at 4:19 AM, wrote: > >> Dear Sir/Madam, >> >> This is with reference to your mail dated 2013-02-18 regarding your Tata >> Indicom Account number 977300728. >> >> We value your association with Tata Indicom. >> >> We deeply apologize for the delay in response. >> >> In response to your mail, we would like to inform you that your number >> 022-1419430 is under Temporary Suspension from 22-NOV-2012 due to non >> payment of outstanding amount and your current outstanding amount is Rs.1, >> 016/>> >> If you want to cancel the line the line should be in active state for >> taking cancellation request for this you need to clear your outstanding. >> >> Kindly make the payment in any of your nearest TVH office as per the >> attached list. >> >> Assuring you of our best services at all times. >> >> For any further clarification please feel free to call on our helpdesk >> 1-800-266-3030 (Toll-Free from TATA Indicom Number) or email us on >> [email protected] >> >> Thanking you, >> >> Irfan F. Shaikh >> Customer Service - TATA Indicom >> >> -----Original Message---->> From: [email protected] >> Sent: 2013-02-18 15:45:15.0 >> To : [email protected],[email protected] >> Cc: [email protected],[email protected],bharat tailor >> >> Subject: cancellation of internet~~M12469378 >> [Note: Please don't change the subject for internal tracking purpose >> and immediate action. >> _____________________________ >> >> >> I have already applied for the disconnection of my internet plan. >> >> Account no 977300728 >> >> Before paying the balance amount I want u to disconnect my net. >>

>> Revert back for any assistance from my side >> >> I am highly disappointed with your service. >> >> Please its an humble request, deactivate my plan as soon as possible. >> >> And please let me know the procedure. >> >> And highly disappointed with your tata services.. >> >> I have already applied for disconnection of my net but still there is no >> response from your side. >> >> Anticipation of positive response. >> >> >> >> please reply >> > >

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