WARREN MILLER

901 Sweet Juliet Way Greenville, South Carolina, 29650 •[email protected]

585.281.3279

S AL E S M AN AG E R
Strategic Sales Planning / Market Expansion / Relationship Management
Seeking a position where I can use my expertise at increasing company revenue by improving
sales team performance. I am a sales and management strategist with a 15 year record of
achievement driving multimillion dollar sales growth while providing award winning sales
leadership in highly competitive markets. I am adept at creating sales culture with strong
employee accountability. I am tenacious in building new business, securing customer loyalty
and forging strong relationships with internal and external business partners

Core competencies include:

High-Impact Sales Presentations P&L Management Recruiting and Employee Retention
Solution Selling Strategies Process Improvement Systems Performance Assessment
Territory Growth/Development Conflict Resolution Training and Development
Organizational Leadership Business Value Mapping Team Building
Strategic Market Positioning Competency Models Metric Dashboard Design

PROFESSIONAL EXPERIENCE
Analytical Business Consultant 2008
Independent Contractor, North East Region
Performed my craft as a consultant to small business owners and small mortgage branch operators in order
to elicit; analyze; communicate; and validate requirements for changes in business processes, policies, and
information systems. Implemented agreed upon solutions to achieve desired results.
♦ Designed “Metric Dashboards” for management to track performance, results and make necessary
adjustments in day to day goal setting. The results also increased accuracy of projections and
created higher performance levels.
♦ Facilitated training classes in: Performance Appraisals for employees, Coaching; Leadership
Development; FHA Mortgage Originations, FNMA/FHLMC Mortgage Originations, Customer Service;
and Pipeline Management.
Branch Sales Manager 2005- 2007
HSBC/Household International(1997-2007), Rochester, New York
Corporate recruited rehire to return to “executive fast track program” to oversee all branch operations and
sales functions including recruiting, hiring, training, cash accounting, compliance and regulatory procedures.
Responsible for profit and loss, budgeting and performance management with a strong focus on achieving
high customer satisfaction scores, quality controls and reaching minimum standards of performance.
♦ Instrumental in complete turnaround of under-performing sales team, retrained and implemented
sales systems resulting in 200% increase in mortgage production.
♦ Successfully promoted two account executives to Senior Account Executives and one account
executive to a Branch Manager position.
♦ Met or exceeded all goals throughout tenure, averaging over 100% of dollar growth goals and
increasing Real Estate production to average 4 units monthly per account executive in addition to
increased sales in other loan and ancillary products.
WARREN MILLER Resume2

National Sales Center Production Manager 2004-2005

Countrywide Mortgage, Rolling Meadows, Illinois
Corporate recruited hire, relocated to Chicago, Illinois to open new national call center operation. Set up and
managed a national outbound sales platform for the origination of first mortgages. Recruited and trained a
sales staff of 20 Loan Originators, 3 loan processors, 1 assistant branch manager and 2 team leaders.
Responsible to oversee all operating procedures, workflow including soliciting, compliance, turn time
reviews, underwriting, closings and funding for mortgage originations in 42 states.
♦ Developed internal sales channel with other divisions by making presentations to departments
showing the benefits of cross referrals for the retention of existing customer base and offering
multiple products resulting in 25% increased revenue.
♦ Designed and led location training and team building seminars for sales, underwriting and licensing,
later adopted as company-wide standard for all call center locations.
♦ Event Planning for award presentations, seminars and institutional trade shows.

Area Sales Manager, 2003-2004

Wells Fargo Mortgage – Hudson Valley Region, New York
Corporate recruited hire, relocated to Queens, New York to assume the role of Area Manager of mortgage
production in the Hudson Valley Region. Responsible for: profit/loss accounting, commission calculation,
contract negotiation and key referral relationship management in the Hudson Valley Region. Recruited and
hired new Mortgage Consultants and processors. Provided training in Wells Fargo sales, operations, loan
products and pricing/credit matrixes’. Created inbound marketing initiatives, utilizing telemarketing and lead-
generating organizations.
♦ Made up year to date loss of $700,000 and finish 2003 with a year-to-date profit that made the top 10
best performing areas in the country.
♦ Performed community seminars for credit and finance, trade show events and seminars to Real
Estate and Builder Associations.
♦ Ranked among the top 10 national performers in 2003.
Divisional Training Manager, 2002-2003
HSBC/Household International, Albany, New York
Created and facilitated sales training classes in a nine state division for new and existing account executives.
Tracked and measured success of training for 135 new hires since October 2002 with a 90 % retention rate.
Performed branch visits resulting in a 20% average increase in monthly volume per office. Responsible for
cascade training to district managers, branch managers and regional support staff in compliance, hiring and
human resource workshops.
♦ Built and launched a divisional training center in Budd Lake, New Jersey.
♦ Held position on board to implement National Consumer Protection Policy satisfying the settlement
made with all state attorney general offices and ACORN.(Association of Community Organizations
for Reform Now)
♦ Developed and trained managerial talent to promote 9 new branch sales managers, 3 district
managers and 1 regional manager.
Branch Sales Manager, 2001
HSBC/Household International, Syracuse, New York
WARREN MILLER Resume3

Asked to make a lateral relocation, to acquire more global experience and assume leadership of a branch
that lost money for three years running. Turned branch organically into a one million dollar a month growth
center by end of the first quarter. Branch finished the year exceeding goals by 200% in all loan and ancillary
products.

♦ Promoted two new branch managers and 4 new senior account executives
♦ Executed first national program for loan hardship restructure for foreclosure avoidance in
collaboration with ACORN.
♦ National “SMART”, (strategic leadership panel), nominee for company advisory board.
Branch Sales Manager, 1997-2001
HSBC/Household International, Rochester, New York
Organically grew a 24million dollar branch into a 64million dollar branch in over two years. Started in the
branch as an account executive and assumed manager position in under 10 months. The branch consistently
delivered monthly performance, ranking it number one in the regional network and within the national top ten.
This was a result of staffing and training new account executives in originating, analyzing credit and
processing mortgage applications through the loan closing.
♦ Achieved award winning results in ancillary products of insurance, credit cards, direct payments
through checking accounts and free standing supplemental insurance.
♦ Assisted with a 10 man team to rewrite a national sales training program for new hires called Total
Response in Upfront Selling Today.
♦ Designed management training system to select and develop frontline managers to fill leadership
vacancies in division.
Regional Development Officer 1990-1996
Chrysler Financial Corporation, Allentown, Pennsylvania
New York State Development Officer of correspondent lenders, mortgage brokers and local banking
institutions for a commercial lending division of Chrysler, formerly called General Acceptance Corporation.
♦ Increased correspondent lending relationships by 50% adding 75 new correspondents in the New
York Territory.
♦ Wrote training program and facilitated same to educate correspondent staffs in soliciting and
preparing commercial loan packages.
♦ Created strong presence and marketing materials in regional trade shows for Real Estate and
Banking organizations.

Education and Certifications

International Business Associates: Senior Business Analyst Certification
Toastmasters International
Junior Achievement Instructor, High School Level
Gold Certified FASTER Methodology
The Gallop Foundation Certification Train the Trainer: Analyze performance testing
Zenger Miller Achieve Global Master Certification: International Consulting, Educating and Training the
Trainer
Zenger/Miller Achieve Global Certified Leadership Trainer
Household International Certification Campus Trainer
Notary Public
Finger Lakes Skydiving School Free Fall Certification
Independent Television Video Production Certification Greater Rochester Cablevision
WARREN MILLER Resume4

University of Rochester, Economics and Psychology Major