®
Service Manager is a multi award winning
software solution for Service, Job Cost
and Maintenance industries.
Service Manager is fully integrated to the Sage
Accpac ERP accounting suite providing true
accountability from a central point to help you manage
the resources, products and services your business
offers.
Communicate with your employees or customers
from anywhere day or night using wireless PDA,
mobile/cell Phone or Notebook technologies or via the
internet in order to save time, lower expenses, monitor
profitability, increase productivity and most importantly,
improve customer service and satisfaction.
Service Manager will accommodate your workflow today
and can be easily tailored to grow with your business
into the future.
Whether for your own internal operations or for
commercial operations, if you are involved in
contracting, job cost management, preventative
maintenance or general equipment servicing, then your
business can benefit by deploying a Service Manager
solution.
For more than twenty one (21) years Technisoft has Integrates with Sage Accpac ERP Series
been committed to exceeding our customers
expectations and adding value to the communities
we deal with. Consider these benefits:
"
The ability to control your entire business from a single point
within an integrated accounting solution.
"
Save time and money by effectively managing your labor
scheduling, parts and stock availability, job profitability, RMAs,
site equipment records, and your customer relationships.
"
Critical analytical business information is readily available
to you at all times.
Purchase Requisition
"
Create Service Level Agreements, Warranty and Meter
Return Authorisation Agreements, including preventative maintenance to monitor
Service Instruction/Job Card
Service Quotation
and support your customers.
"
Invoice
UNIVERSAL
Service Company
Document No: 4587
Job No:
Date:
2034
23 Aug 1993
Allow your employees to modify and create jobs via the
Page: 1
internet using the Employee Portal or let you customers save
Mr Ronald Black
2820 Wabash Road
Los Angeles, CA Service Label
Customer: 200 Ronald Black
90048
you time and money by logging jobs and viewing information
Job no: 2034 Hard drive failure
Job Details Contact: Ronald Black Phone: 555 0274
Description: Hard drive failure Type: Equipment:
Computer Repair 2-486 Dx Personal Computer
Reference: SO 2938 Entered: Serial
22 Aug 1993 No:28288-292929
Assigned to:
via the Customer Portal in a self service process.
Chris van der Waal
Equipment ID: 2 Description: 486 Dx Personal Computer
Manufacturer: ABC Co Serial no: 373898-376363-DX
Model: 486Dx Installed: 04 Apr 1993
"
Current Vs. Better
Better management, better control, better information ... better
profitability and service!
®
Major functional areas in Agreements
Service Manager include... "
Full Agreement functionality, including service level,
warranty, rental, and meter based agreements, with definable
response prioritization, parts cover, profit reports, warnings.
Return Authorizations
Jobs Employees Equipment Agreements "
Return Authorization sub-system with supplier and
customer returns including warranty tracking, fault analysis,
shipment tracking, and exchange/rotation tracking.
Faults
Return Online
"
A fault analysis program contains a knowledge-base of
Faults Query Tools symptoms, faults and solutions. This assists in the
Authorizations Solutions
diagnosis and resolution of problems and records
information in a knowledge base for future reference.
Jobs
"
Create and manage templates, quotations, jobs and projects. Query Tools
"
Process multiple Invoices, Credit Notes, or Cost Only entries. "
Empower your organization with tools to easily report
"
Create custom fields, and lists of tasks and activities. history and activity for customers and equipment.
"
Add notes including file attachments, emails and follow-ups. "
Forms include job cards, equipment labels, picking slips,
invoices, credit notes, quotations, and more... Forms can be
"
Manage requisitions, purchases, receipts, and issue stock. customized to suit.
"
Allocate labor, subcontractors, overheads, and equipment to "
Over 100 standard reports to choose from. Reporting tools
jobs (includes base/standard, employee, model and site rates, such as Crystal Reports can be used to create new reports
special customer price lists). or edit existing reports.
"
Maintain and track work-in-progress (includes many Online Solutions
recognition options). Identify profitability, compare budget
variance against actual, identify percentage complete, and "
Securitized Employee and Customer Web Portals allow
determine outstanding revenue and costs. access via an Internet Browser. PDA/Cell phone
technologies allow engineers to enter data remotely from
"
Includes multi-currency and Service Center/Branch accounting. the field either online using a wireless connection, or offline
by storing actions and updating when a connection
"
Fully integrated to Sage Accpac General Ledger, Accounts
becomes available.
Receivable, Accounts Payable* , Inventory Control, Purchase
Orders, Serialized Inventory, Web store, and CRM.
Employees
"
Labor tracking, time entry and job planning.
"
Schedule jobs and employees with drag and drop tools.
"
View workloads, plan ahead, allocate resources, record
actual times, manage conflicts, and reschedule employees /
jobs (real time integration with PDA solution).
"
Track resource utilization, profitability, non-billable time,
unallocated time, commissions, and view employee statistics.
Equipment
"
Tracking of serialized inventory and equipment (includes
equipment transfers, warranty, rentals and returns).
"
Preventative maintenance functions allow you to create task
and service activities based on conditions, meter values and
schedules. Assign resources, take measurements/meter Contact your Sage Accpac Solution provider for further information.
readings, and predict maintenance loading and material * Visit [Link] for up-to-date information on Technisoft Products.
requirements... Email: technisoft@[Link] Tel: +617 55545844 Fax: +61755545522
" View model and equipment history, and ascertain life-cycle Copyright © 2008 Technisoft Pty Ltd. All rights reserved.
Technisoft, the Technisoft logo and Service Manager are registered trade marks of Technisoft Pty Ltd. Sage
financial profitability of equipment. Accpac, the Sage Accpac logo and the Sage Accpac product names mentioned herein are registered
trademarks or trademarks of Sage Software International Inc. in the United States and other countries.
Used by permission.
