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Advanced Novell Network Management

COURSE 3005

Novell Education
INSTRUCTOR GUIDE

[Link]

100-004830-001 Version 1

Proprietary Statement
Copyright 2003 Novell, Inc. All rights reserved. No part of this publication may be reproduced, photocopied, stored on a retrieval system, or transmitted without the express prior consent of the publisher. This manual, and any portion thereof, may not be copied without the express written permission of Novell, Inc. Novell, Inc. 1800 South Novell Place Provo, UT 84606-2399

Trademarks
Novell, Inc. has attempted to supply trademark information about company names, products, and services mentioned in this manual. The following list of trademarks was derived from various sources.

Novell, Inc. Trademarks

NetWare, the N-Design, and Novell are registered trademarks of Novell, Inc. in the United States and other countries. CNA, CDE, CNA are service marks and CNE is a registered service mark of Novell, Inc. in the United States and other countries. Certified Novell Administrator, Certified Novell Engineer, eDirectory, IPX, NCP, NetWare Core Protocol, NLM, Novell Certificate Server, Novell Client, Novell Cluster Services, Novell Distributed Print Services, Novell iFolder, and Novell Storage Services are trademarks of Novell, Inc. ConsoleOne, GroupWise, ManageWise, NDPS, NDS, Novell Directory Services, and ZENworks are registered trademarks of Novell, Inc.

Disclaimer
Novell, Inc. makes no representations or warranties with respect to the contents or use of this manual, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc. reserves the right to revise this publication and to make changes in its content at any time, without obligation to notify any person or entity of such revisions or changes. Further, Novell, Inc. makes no representations or warranties with respect to any NetWare software, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc. reserves the right to make changes to any and all parts of NetWare software at any time, without obligation to notify any person or entity of such changes. This Novell Training Manual is published solely to instruct students in the use of Novell networking software. Although third-party application software packages are used in Novell training courses, this is for demonstration purposes only and shall not constitute an endorsement of any of these software applications. Further, Novell, Inc. does not represent itself as having any particular expertise in these application software packages and any use by students of the same shall be done at the students own risk.

Other Trademarks
Adaptec is a registered trademark of Adaptec, Inc. AMD is a trademark of Advanced Micro Devices. Pentium is a registered trademark of Intel Corporation. Windows is a registered trademark of Microsoft Corporation. NetScanTools is a trademark of Northwest Performance Software, Inc. Oracle is a registered trademark of Oracle Corporation. Btrieve is a registered trademark of Pervasive Software, Inc. Norton AntiVirus is a trademark of Symantec Corporation. VMware is a trademark of VMware, Inc.

Software Piracy
Throughout the world, unauthorized duplication of software is subject to both criminal and civil penalties. If you know of illegal copying of software, contact your local Software Antipiracy Hotline. For the Hotline number for your area, access Novells World Wide Web page at [Link] and look for the piracy page under Programs. Or, contact Novells anti-piracy headquarters in the U.S. at 800-PIRATES (7472837) or 801-861-7101.

Advanced Novell Network Management / Instructor Guide

Contents

Contents

Course Setup

Set Up the Classroom . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setup-1

Setup Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setup Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setup Time-Saving Procedure . . . . . . . . . . . . . . . . . . . . . . Setup Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setup-2 Setup-5 Setup-6 Setup-7

Setup for Section 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setup-50

Customize the Exercise to Meet Student Needs . . . . . . . Setup-50 Set Up the Network for the Exercise . . . . . . . . . . . . . . . . Setup-51 Introduction

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-1 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-1 Certification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-2 Relationship to Other Courses in the Curriculum . . . . . . . Intro-2 Agenda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-2 Course Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-4 Scenario . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-4
Digital Airlines Company Information . . . . . . . . . . . . . . . Intro-4 Digital Airlines eDirectory Tree . . . . . . . . . . . . . . . . . . . . Intro-7 Digital Airlines NetWare 6 Implementation Plan . . . . . . . Intro-8

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MODULE 1

Migrate NetWare 4 and NetWare 5 Servers to NetWare 6

Migrate NetWare 4 and NetWare 5 Servers to NetWare 6

SECTION 1

Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

In-Place Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 NetWare Accelerated Upgrade . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Objective 1

Review How to Prepare for a Server Migration to NetWare 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Prepare the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prepare the Source (Original) Server . . . . . . . . . . . . . . . . . . . . Prepare the Destination (New) Server . . . . . . . . . . . . . . . . . . . Prepare Server Application Files . . . . . . . . . . . . . . . . . . . . . . . 1-5 1-6 1-7 1-9 1-11 1-13 1-15 1-16

Objective 2

Review How to Implement Novell Licensing . . . . . . . . . . . . 1-10

Server and User Licensing Models . . . . . . . . . . . . . . . . . . . . How UAL Coexists with SCL . . . . . . . . . . . . . . . . . . . . . . . . How the Licensing Models Differ . . . . . . . . . . . . . . . . . . . . . License Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Objective 3 Objective 4

Identify How to Perform a Migration . . . . . . . . . . . . . . . . . . . 1-18 Perform Post-Migration Tasks . . . . . . . . . . . . . . . . . . . . . . . . 1-39

Run the External Reference Check Process . . . . . . . . . . . . . . Upgrade Existing NSS Volumes . . . . . . . . . . . . . . . . . . . . . . Perform Other Post-Installation Tasks . . . . . . . . . . . . . . . . . . Exercise 1-1 Upgrade a NetWare 4.11 Server to NetWare 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39 1-40 1-41 1-42

Objective 5

Troubleshoot Post-Installation Issues . . . . . . . . . . . . . . . . . . . 1-65 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-68

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MODULE 2

Troubleshoot and Resolve Novell Network Problems

Identify Tools for Troubleshooting Novell Network Performance Issues

SECTION 2

Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Objective 1 Upgrade Novell Network Management Tools . . . . . . . . . . . . . 2-3
Exercise 2-1 Upgrade Your Novell |Network Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Objective 2

Identify the Troubleshooting Features of Novell NetWork Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

ConsoleOne Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Novell iMonitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NetWare Remote Manager . . . . . . . . . . . . . . . . . . . . . . . . . . Novell iManager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 2-11 2-12 2-14

Objective 3

Identify the Purpose and Function of IP/IPX Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

NetWare IP/IPX Troubleshooting Tools . . . . . . . . . . . . . . . . Client IP Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . TCP/IP Troubleshooting Example . . . . . . . . . . . . . . . . . . . . . Exercise 2-2 Test Your Network. . . . . . . . . . . . . . . . . . . . . . . . Protocol Analyzers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . TCP/IP Toolkits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IP Addressing Calculators . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17 2-25 2-42 2-44 2-47 2-51 2-54

Objective 4

Identify Additional Network Troubleshooting Resources . . . 2-57

Novell Web Site Resources . . . . . . . . . . . . . . . . . . . . . . . . . . 2-57 Shareware and Freeware . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-59

Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-60
Exercise Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-61

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SECTION 3

Troubleshoot and Resolve NetWare Server Issues

Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Objective 1 Identify Server Hardware and Operating System Components . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Identify Server Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Identify Operating System Components . . . . . . . . . . . . . . . . . 3-8 Exercise 3-1 Determine Hardware and Operating System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Objective 2

Troubleshoot and Resolve NetWare Server Issues . . . . . . . . 3-21

Identify the Top Novell Technical Support Server Issues and How to Resolve Them . . . . . . . . . . . . . . . Identify Problems after Installation . . . . . . . . . . . . . . . . . . . . Resolve Console Lock Ups . . . . . . . . . . . . . . . . . . . . . . . . . . Resolve Hard Disk Errors and Access Problems . . . . . . . . . . Resolve Application Monopolizing Server CPU . . . . . . . . . . Resolve Server Memory Problems . . . . . . . . . . . . . . . . . . . . Resolve Slow Server Response . . . . . . . . . . . . . . . . . . . . . . . Identify Multiprocessing Problems . . . . . . . . . . . . . . . . . . . . Find Tools for Managing Servers . . . . . . . . . . . . . . . . . . . . . Exercise 3-2 Resolve Server Problems . . . . . . . . . . . . . . . . . . . 3-21 3-22 3-23 3-24 3-25 3-26 3-30 3-33 3-35 3-39

Objective 3

Troubleshoot and Resolve Critical Server Abends . . . . . . . . 3-47

What an Abend Is . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What Types of Abends Occur . . . . . . . . . . . . . . . . . . . . . . . . What an [Link] File Is . . . . . . . . . . . . . . . . . . . . . . . . What a Core Dump Is . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to Respond to an Abend . . . . . . . . . . . . . . . . . . . . . . . . How to Create and Submit a Core Dump for Analysis . . . . . Exercise 3-3 Submit an [Link] File for Analysis . . . . . Exercise 3-4 Create a Core Dump . . . . . . . . . . . . . . . . . . . . . . 3-48 3-49 3-50 3-51 3-52 3-57 3-64 3-66

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Objective 4

Troubleshoot and Resolve Server Communication Issues . . 3-70

Resolve Server-to-Server Communication Problems . . . . . . Resolve Workstation-to-Server Communication Problems . . Identify Preventative Maintenance Tasks . . . . . . . . . . . . . . . Exercise 3-5 Resolve Communication Problems . . . . . . . . . . . 3-71 3-72 3-73 3-76

Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-79
Exercise Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-82 SECTION 4 Monitor and Troubleshoot eDirectory

Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Objective 1 Identify eDirectory Databases and Processes . . . . . . . . . . . . . 4-2
eDirectory 8.7 Databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 eDirectory Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Post-Migration or Upgrade Issues That Affect eDirectory Databases and Processes . . . . . . . . . . . . . . . . . . . . 4-6

Objective 2 Objective 3 Objective 4

Identify eDirectory Troubleshooting Steps . . . . . . . . . . . . . . . 4-8 Identify Partition and Replication Placement Design . . . . . . 4-15
Exercise 4-1 Adding Replicas with iManager . . . . . . . . . . . . . 4-17

Use iMonitor Reports to Obtain Server and eDirectory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

How to Review Report Options . . . . . . . . . . . . . . . . . . . . . . . How to Run a Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to View Saved Reports . . . . . . . . . . . . . . . . . . . . . . . . . Exercise 4-2 Verify eDirectory Status Using Reports . . . . . . . 4-21 4-23 4-25 4-26

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Objective 5

Perform Health Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28

Health Check Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iMonitor Health Check Features . . . . . . . . . . . . . . . . . . . . . . iMonitor Health Check Procedure . . . . . . . . . . . . . . . . . . . . . How to Run the Agent Health Report . . . . . . . . . . . . . . . . . . How to Perform a Trace with iMonitor . . . . . . . . . . . . . . . . . How to Perform Directory Service Repair . . . . . . . . . . . . . . . Exercise 4-3 Verify Network Health . . . . . . . . . . . . . . . . . . . . Exercise 4-4 Evaluate an eDirectory Problem . . . . . . . . . . . . . 4-28 4-30 4-30 4-34 4-39 4-43 4-44 4-49

Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-61
Exercise Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-64

MODULE 3

Demonstrate Advanced Novell Network Storage Management Skills

Perform Advanced Novell Storage Services Tasks

SECTION 5

Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

The Scenario . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Objective 1

Expand an NSS Storage Space . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Increase the Number of Logical Volumes in a Storage Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Overbook the Storage Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 Increase the Size of a Storage Pool . . . . . . . . . . . . . . . . . . . . . 5-4

Objective 2 Objective 3

Configure NSS Volume Attributes . . . . . . . . . . . . . . . . . . . . . . 5-9 Mount a DOS Partition as an NSS Volume . . . . . . . . . . . . . . 5-11
How [Link] Works . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 How to Mount a DOS Partition Using [Link] . . . . . 5-13 How to Verify That the DOS Partition Is Mounted . . . . . . . . 5-14

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Objective 4

Use VCU to Create an NSS Volume from a Traditional Netware Volume . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
How VCU Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to Copy a Traditional Volume to an NSS Volume . . . . The Correct VCU Syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exercise 5-1 Perform Advanced NSS Storage Management Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15 5-16 5-17 5-18

Objective 5

Resolve Common NSS Errors . . . . . . . . . . . . . . . . . . . . . . . . 5-20

Determine the Cause of the Problem and List Possible Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Use VERIFY to Determine the Integrity of an NSS Pool . . . Assess Possible Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . Use REBUILD as a Last Resort Solution . . . . . . . . . . . . . . . Use Third-Party Software or Services to Recover Data . . . . Exercise 5-2 Resolve NSS Error Codes . . . . . . . . . . . . . . . . . . Part I: Research an Error Code and Find a Possible Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Part II: Implement the Solution . . . . . . . . . . . . . . . . . . . . . . . 5-20 5-23 5-23 5-24 5-25 5-25 5-26 5-26

Objective 6 Objective 7

Restore a Deleted Logical Volume. . . . . . . . . . . . . . . . . . . . . 5-27 Describe Storage Area Networks and Network Attached Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29
Identify How a SAN Works . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29 Identify How NAS Works . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31 List SAN and NAS Design and Implementation Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33

Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34

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SECTION 6

Congure and Troubleshoot a RAID Solution Using NSS

Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Objective 1 Implement RAID 0 with NSS . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
What RAID Is . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hardware RAID versus Software RAID . . . . . . . . . . . . . . . . . Hardware and Software RAID Levels . . . . . . . . . . . . . . . . . . . How to Configure Software RAID 0 in NSS . . . . . . . . . . . . . . How to Use NSSMU to Create RAID Arrays . . . . . . . . . . . . Exercise 6-1 Configure a Software RAID Solution . . . . . . . . . 6-2 6-2 6-3 6-6 6-10 6-10

Objective 2

Configure Partition Mirroring and Duplexing in NSS . . . . . . 6-15

Configure Partition Mirroring and Duplexing in NSS . . . . . . 6-16 Troubleshoot Software RAID and Mirroring in NSS . . . . . . 6-19 Exercise 6-2 Mirror an NSS partition . . . . . . . . . . . . . . . . . . . . 6-20

Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22
SECTION 7 Perform Advanced iFolder Tasks and Troubleshooting

Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Objective 1 Describe iFolder Configuration Files . . . . . . . . . . . . . . . . . . . . 7-1

How to Edit iFolder Configuration Files . . . . . . . . . . . . . . . . . 7-2 When to Edit iFolder Configuration Files . . . . . . . . . . . . . . . . 7-9

Objective 2

Perform iFolder Management Tasks . . . . . . . . . . . . . . . . . . . 7-14

Stop and Start the iFolder Server . . . . . . . . . . . . . . . . . . . . . . Set iFolder Client and Server Policies . . . . . . . . . . . . . . . . . . Change the Location of iFolder User Data . . . . . . . . . . . . . . Add Contexts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Add Additional Administrators . . . . . . . . . . . . . . . . . . . . . . . Change the iFolder Server IP Address . . . . . . . . . . . . . . . . . . Exercise 7-1 Perform Advanced iFolder Management Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14 7-16 7-17 7-18 7-19 7-20 7-22

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Objective 3

Maintain and Troubleshoot the iFolder Client . . . . . . . . . . . . 7-40

The Benefit of the iFolder Client . . . . . . . . . . . . . . . . . . . . . . 7-40 How the iFolder Client Works . . . . . . . . . . . . . . . . . . . . . . . . 7-40 Common Issues Involving the Client . . . . . . . . . . . . . . . . . . . 7-43

Objective 4

Maintain and Troubleshoot the iFolder Server . . . . . . . . . . . 7-46

Adjust the Number of Threads per Child . . . . . . . . . . . . . . . . The Admin Cannot Access the Server Management Console Port Conflict with iPrint Secure Port . . . . . . . . . . . . . . . . . . . Restoring User Accounts When Pass Phrases Are Forgotten LDAP Incorrectly Configured for Non-secure Port . . . . . . . . 7-47 7-48 7-49 7-50 7-53

Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-54

MODULE 4

Deliver High Availability Services with Novell Cluster Services

Design and Set Up an NCS Cluster Conguration

SECTION 8

Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Objective 1 Identify the Purpose and Advantages of Implementing an NCS Solution . . . . . . . . . . . . . . . . . . . . . . . . 8-2
High Availability Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . High Availability Definition . . . . . . . . . . . . . . . . . . . . . . . . . . Computer System Outage Factors . . . . . . . . . . . . . . . . . . . . . . Benefits and Features of an NCS High Availability Solution . 8-3 8-4 8-7 8-8

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Objective 2

Design and Set Up an NCS Cluster Configuration . . . . . . . . 8-10

Basic Clustering System Terms . . . . . . . . . . . . . . . . . . . . . . . NCS Cluster Components . . . . . . . . . . . . . . . . . . . . . . . . . . . Typical NCS Shared Disk System Cluster Configurations . . NCS System Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rules for Managing an NCS SCSI SAN . . . . . . . . . . . . . . . . Troubleshooting a 2-Node NCS SCSI SAN . . . . . . . . . . . . . Exercise 8-1 Design and Set Up a 2-Node SCSI Clustering Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 8-10 8-12 8-13 8-15 8-27 8-28 8-32

Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-40
Exercise Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-42 SECTION 9 Install and Test NCS on a 2-Node Cluster

Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1 Objective 1 Verify NCS System Requirements . . . . . . . . . . . . . . . . . . . . . . 9-2
Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . License Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Shared Disk System Requirements . . . . . . . . . . . . . . . . . . . . . 9-2 9-3 9-3 9-4

Objective 2 Objective 3

Create a Cluster by Installing NCS . . . . . . . . . . . . . . . . . . . . . 9-5 Check Cluster Configuration Settings . . . . . . . . . . . . . . . . . . 9-13
Cluster ADMIN Object . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cluster Object . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Master IP Address Resource Object . . . . . . . . . . . . . . . . . . . Cluster Server Node Objects . . . . . . . . . . . . . . . . . . . . . . . . . Exercise 9-1 Install and Check NCS on a 2-Node Cluster . . . . 9-14 9-14 9-23 9-24 9-25

Objective 4

Test and Monitor the Cluster . . . . . . . . . . . . . . . . . . . . . . . . . 9-34

Cluster State and Cluster Status Views . . . . . . . . . . . . . . . . . 9-34 Console Prompt Commands . . . . . . . . . . . . . . . . . . . . . . . . . 9-38 Exercise 9-2 Test the SBD Partition and Heartbeats . . . . . . . . 9-39

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Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-46
Exercise Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-49 SECTION 10 Congure and Test High Availability File Access

Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 Objective 1 Configure NCS for High Availability File Access . . . . . . . . 10-2
Create a Shared Disk Partition . . . . . . . . . . . . . . . . . . . . . . . . Create and Cluster-Enable an NSS Volume and Pool on a Shared Storage Device . . . . . . . . . . . . . . . . . . . . . . Cluster-Enable an Existing Pool or Volume on the Shared Disk System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exercise 10-1 Create a Cluster-Enabled Volume for High Availability File Access . . . . . . . . . . . . . . . . . . . . . . 10-2 10-3 10-6 10-10

Objective 2

Manage Resources in an NCS Cluster . . . . . . . . . . . . . . . . . 10-18

How to Migrate Resources . . . . . . . . . . . . . . . . . . . . . . . . . . 10-18 How to Troubleshoot Resource States . . . . . . . . . . . . . . . . . 10-20 Exercise 10-2 Test High Availability File Access on the 2-Node Cluster. . . . . . . . . . . . . . . . . . . . . . . . . 10-23

Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-29
SECTION 11 Congure and Test High Availability Services

Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1

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Objective 1 Objective 2 Objective 3 Objective 4 Objective 5 Objective 6

Identify Cluster-Aware and Cluster-Naive Applications . . . . 11-2 Identify How to Cluster-Enable an Application . . . . . . . . . . 11-3 Identify How to Assign Nodes to a Resource . . . . . . . . . . . . 11-5 Identify How to Set Start, Failover, and Failback Modes . . . 11-6 Identify How to View and Edit Load and Unload Scripts . . . 11-8 Identify How to Find NCS Configuration and Troubleshooting Information . . . . . . . . . . . . . . . . . . . . . . . . 11-10
Exercise 11-1 (Optional) Cluster-Enable and Test DHCP Server on Your 2-Node Cluster. . . . . . . . . . . . . . . . . . 11-13 Exercise 11-2 Cluster-Enable and Test iFolder on Your 2-Node Cluster. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-20

Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-30
Exercise Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-32

MODULE 5
SECTION 12

Troubleshoot a NetWare 6 Network

Troubleshoot a NetWare 6 Network

Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1 Objective 1 Create a Disaster Recovery Plan . . . . . . . . . . . . . . . . . . . . . . 12-1
Planning for Hardware Failures . . . . . . . . . . . . . . . . . . . . . . . 12-2 Planning for Calamities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-3

Objective 2

Troubleshoot Network Problems . . . . . . . . . . . . . . . . . . . . . . 12-4

Exercise 12-1 Troubleshoot Network Problems . . . . . . . . . . . . 12-4

Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-5

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APPENDIX A APPENDIX B

Network Components The Network Communication Process ISO Layers and the Communication Process . . . . . . . . . . . . . B-1 IP Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

APPENDIX C

Protocol Analyzers Protocol Analyzer Elements . . . . . . . . . . . . . . . . . . . . . . . . . . C-1 Protocol Analyzer Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-6
Standalone Analyzers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-6 Distributed Protocol Analyzers . . . . . . . . . . . . . . . . . . . . . . . . C-7 Hardware and Software Analyzers . . . . . . . . . . . . . . . . . . . . . C-8

Protocol Analyzer Placement . . . . . . . . . . . . . . . . . . . . . . . . . C-9

Hubbed Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-9 Bridged Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-10 Switched Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-11 Routed Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-13 WAN Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-14

Index

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Course Setup

Read this section before you set up instructor and student workstations and servers.

This course was tested for NetWare 6 with Support Pack 2. If you use a later support pack, you might need to adjust exercise steps.

Set Up the Classroom

Classroom setup can take several hours. Allow adequate time to set up the hardware and software and to test the setup. As part of your testing, complete the exercises to ensure that students can complete the exercises without unexpected problems. To set up your classroom, use the following:

Setup Requirements The following is a diagram of the classroom setup for the course: Setup Time-Saving Procedure Setup Instructions

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Setup Requirements
The following are the classroom setup requirements: Table Setup-1
Setup Setup Time Minimum Requirements

8 hours for setup (one task at a time sequentially) 4 hours for setup (following the procedure under Setup Time-Saving Procedure on Setup-6) .5 hours for testing

Servers Hardware

8 servers: 6 for students; 2 for instructor

Pentium II 266 Mhz 512 MB RAM CD drive 3.5-inch diskette drive Ethernet board DA1 and DA4 - DA9 servers (see Figure Setup-1) require 2 hard disks with 8 GB space each DA1, DA2, and DA4 - DA9 servers (see Figure Setup-1) need Adaptec 2940 or 29160 SCSI adaptors. DA2 server requires 2 network boards. External SCSI Drive (2 GB) housed in an external SCSI enclosure for every 2 servers (including DA1 and DA2) 2 SCSI cables to connect the Adaptec adapters from every 2 servers to the 2 connectors on the back of the SCSI enclosure

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Table Setup-1 (continued)

Setup Software

Minimum Requirements

NetWare 6 OS CD NetWare 6 Support Pack 2 CD eDirectoryTM 8.7 CD eDirectory Webapps CD [Link] (on the Enhanced Learning CD or CNI Net) [Link] (NetWare 6 server and user licenses in DA1\\DATA\SETUP on the DA1 VMwareTM server or CNI Net) or the DAx license folders on the Enhanced Learning CD (Setup)

Workstations

7 workstations: 6 for students; 1 for instructor Hardware (students) A Pentium II 266 Mhz computer, with

128 MB RAM 2 GB hard disk space Ethernet board CD drive 3.5-inch disk drive

Hardware Pentium III 750 Mhz computer, with (instructor) 1 GB RAM

10 GB hard disk space Ethernet board CD drive 3.5-inch disk drive

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Table Setup-1 (continued)

Setup Software (students and instructor)

Minimum Requirements

Windows 2000 Professional with Service Pack 3 Internet Explorer 6 Novell ClientTM for Windows 2000 (start the course with version 4.81, from the NetWare 6 Client CD) Novell Client for Windows 2000 4.83 or later (used for Section 1) ConsoleOne CD ConsoleOne snap-ins for NetWare 6 NICI Client 2.4 CD WinZip VMware Workstation installed on the instructors workstation (evaluation copy and license available at [Link]) VMware servers DA1 and DA3-DA9 (NetWare 4.11) installed on the instructors workstation (available for download from CNI Net, on DVD from distributor or student kit)

Software (instructor only)

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Setup Diagram
The following is a diagram of the classroom setup for the course: Figure Setup-1
(slide)
WS1 Windows 2000 IPX Novell Client BADBEEF DA1 DigitalAir-Tree NW 6 SP2 IP/IPX [Link] BADBEEF DA2 DigitalAir-Tree NW 6 SP2 IP/IPX Internet [Link] BADBEEF DNS/DHCP NAT 2 Network boards

Classroom Hub WS4 Windows 2000 IPX Novell Client BADBEEF WS7 Windows 2000 IPX Novell Client BADBEEF

DA4 (empty box) 2 hard disks SCSI adapter (empty box) 2 hard disks SCSI adapter

DA7

WS5 Windows 2000 IPX Novell Client BADBEEF

DA5 (empty box) 2 hard disks SCSI adapter (empty box) 2 hard disks SCSI adapter

DA8

WS8 Windows 2000 IPX Novell Client BADBEEF

WS6 Windows 2000 IPX Novell Client BADBEEF

DA6 (empty box) 2 hard disks SCSI adapter (empty box) 2 hard disks SCSI adapter

DA9

WS9 Windows 2000 IPX Novell Client BADBEEF

Arrange placement of each pair of servers (DA1 and DA2, DA4 and DA5, DA6 and DA7, DA8 and DA9) so they are close enough for the SCSI cables to reach from each server to the SCSI hard disk for clustering.

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Setup Time-Saving Procedure

The tasks listed under Setup Instructions on Setup-7 provide a complete set of steps for setting up the classroom. Although these tasks are listed consecutively, you can save hours by performing these tasks as follows:
1.

Install Windows 2000 on the instructor workstation (WS1) and a student workstation (WS4). You can use a Microsoft scripted installation le (SIF) to run the installation unattended while performing other setup tasks.

x
2.

For details on SIF les, see [Link] treeview/[Link]?url=/technet/prodtechnol/windows2000pro/ deploy/depopt/[Link].

While the Windows 2000 installations are running, complete a NetWare 6 pre-migration installation on server TEMP1 (for VMware server DA1). At this point, do not migrate the server; only perform the pre-migration installation.

3.

While you are waiting for the NetWare 6 files to copy to the servers, return to WS1, make sure Windows 2000 is completely installed, and begin copying the VMware server files to the workstation. Keep the copying process running until all VMware server les are copied in the correct folders.

4.

While the VMware servers are copying on WS1, return to WS4 and complete any remaining steps under Set Up Student Workstations on Setup-47 to prepare the workstation for the course. With WS4 prepared, use imaging software to image workstations WS5 through WS9 from WS4.

5.

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After imaging the workstations, make sure each workstation has a different SID (Windows 2000/NT Security ID).
6.

Make sure all VMware servers are copied to WS1; then complete remaining steps under Set Up the Instructor Workstation on Setup-8. At this point, all workstations are set up and ready, and the VMware servers are on and running.

7.

Finish the steps under Set Up the Instructor Servers on Setup-14 to migrate DA1; install DA2; and update services and management tools. At this point, the instructor servers are ready.

8.

Follow the steps under Set Up Student Servers on Setup-46 and Test the Setup on Setup-49. You have completed the course setup.

Setup Instructions
Complete the following:

Gather Necessary CDs Set Up the Instructor Workstation Set Up the Instructor Servers Set Up Student Servers Set Up Student Workstations Test the Setup

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Gather Necessary CDs

You need the following SEL CDs to perform this setup:

January 2002 CD6A and CD7B (NetWare 6 OS and Novell Client 4.81) April 2002 CD3A (ConsoleOne 1.3.3) August 2002 CD4A (NICI 2.4) November 2002 CD2A and CD2B (eDirectory 8.7 and Web Apps)

In addition, you need to have the following:

NetWare 6 Support Pack 2 CD You can create this CD by downloading the les from [Link]

NetWare 4.11 VMware server files on DVD or CD These are available on DVD from a distributor (such as Kinkos) or in the student kit. You can also download these les from CNI Net and create your own CDs (or DVD).

Set Up the Instructor Workstation

Perform the following on the instructor workstation:

1.

Install Windows 2000 Professional using the following details:

Partition type: NTFS Computer name: WS1 Default log in: Administrator Administrator password: novell OS update: Service Pack 3 for Windows 2000 (or later) Do not backup les.

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IP address: [Link] Subnet mask: [Link]

You congure your workstation to use DHCP after DHCP is installed and congured on server DA2.

x
2. 3.

Install Internet Explorer 6 or later on the workstation. Turn off the Friendly HTTP error messages option in Internet Explorer: a. b. c. From the Internet Explorer menu bar, select Tools > Internet Options. Select the Advanced tab. Scroll down and deselect Show friendly HTTP error messages.

d. Select Apply.
4.

Set up the home page in Internet Explorer to show Web Manager: a. b. c. In the Internet Options dialog, select the General tab. In the Address eld under Home Page, enter [Link] Select Apply.

d. Select OK.
5.

Install Novell Client version 4.81:

Install Novell Client version 4.81 so students can upgrade to 4.83 in a later exercise. Do not install the latest version at this time.

a. b.

Insert the Novell Client 4.81 CD (January 2002 SEL CD7B). Select your language.

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c.

After the CD autoruns, select Novell Client 4.81 for Windows NT/2000/XP. Select Custom Installation; then select Next. Deselect all components, if any are selected; then select Next.

d. In the License Agreement screen, select Yes. e. f.

g. Select IP and IPX; then select Next. h. Select NDS (NetWare 4.x or later); then select Next. i. j.
6.

Select Finish. When the installation is complete, select Reboot. Insert the NICI CD (August 2002 SEL CD4A). Browse to and double-click NICI24\Win_all\WCNICIU0. In the Welcome window, select Next. In the Setup Complete window, select Finish.

Install NICI 2.4: a. b. c. e.

d. In the License Agreement window, select Yes.

7. 8.

Install WinZip according to the manufacturers instructions. Install ConsoleOne 1.3.3: a. b. c. e. f. Insert the ConsoleOne CD (April 2002 SEL CD3A). Browse to and double-click ConsoleOne133\C1_NW_Win. In the WinZip self-extractor window, select Setup. In the License Agreement window, select Accept. In the Location window, accept the default location by selecting Next.

d. In the Welcome window, select Next.

g. In the ConsoleOne Components window, make sure Reporting Snapins is selected; then select Next. h. In the Next window, select your language (English is always installed); then select Next.

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i. j.
9.

In the Summary window, select Finish. When the installation is complete, select Close. Insert the Enhanced Learning CD in WS1. Locate and run D:\SETUP\CONSOLEONE 1.3.3 SNAPINS FOR [Link] (This le is also available from CNI Net or in DATA:\SETUP on your DA1 VMware server.)

Install ConsoleOne snap-ins: a. b.

c.

Copy the snap-in les to the default location (C:\NOVELL\CONSOLEONE\1.2) on your hard drive by selecting UNZIP.

If you are using workstation imaging, reboot your workstation and broadcast the image to the student workstations before proceeding with Step 10.

10. On your administrator workstation (WS1) install VMware

Workstation according to the product instructions (follow the wizard and accept the defaults).
11. (Conditional) If you are installing VMware Workstation 3.2, fix

the conflict with Novell Client that causes the workstation to lock up after logging in. To x this problem, you configure the VMware Virtual adaptors on the workstation to use static IP addresses. Do the following: a. When you reboot the workstation after installing VMware Workstation, press F8 to start Windows 2000 in Safe Mode with Networking. in Notepad, open C:\WINNT\SYSTEM32\[Link]. Search for the xed IP addresses for host VMnet1 and host VMnet8; then record the addresses:
VMnet1 IP Address VMnet8 IP Address

b. c.

Table Setup-2

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d. Exit Notepad without saving changes to [Link]. e. f. Select Start > Settings > Network and Dial-up Connections. Right-click VMware Virtual Ethernet Adapter (basic host-only support for VMnet1); then select Properties.

g. Select Internet Protocol (TCP/IP); then select Properties. h. Enter the VMnet1 IP address from the [Link] le; then for the subnet mask enter [Link]. i. j. Select OK twice. Repeat Steps f - i for VMware Virtual Ethernet Adapter (Network Address Translation (NAT) for VMnet8) using VMnet8 IP address. You should now be able to run both the Novell Client and VMware workstation without conicts.

k. Restart the computer and log in.

For additional VMware support information, check the Knowledge Base and news groups available at [Link].
12. Copy VMware server files:

a. b.

On WS1 create the following directory: C:\PROGRAM FILES\VMWARE\DIGITALAIR Do one of the following:

If you are using CDs (created from files available on CNI Net), extract the contents of [Link] (the DA1 folder) on your DA1VM CD to the DIGITALAIR directory you created in Step a. Repeat this process for CDs DA3VM, DA4VM - DA9VM, extracting and copying folders DA3 and DA4-DA9.

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If you are using the Course 3005 VMware Servers DVD, copy the [Link] and [Link] files to a temporary directory on your hard drive; then open and unzip the file folders to the DIGITALAIR directory you created in Step a.

c.

Remove the Read-only attribute from all VMware server folders and les copied from the CDs or DVD.<