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Course Program XML

1. The document outlines a 6-week business administration course covering topics such as customer service, prioritizing work, designing business documents, and key employability skills including communication, teamwork, and using technology. 2. Each week focuses on a different topic and includes activities like excursions, role plays, presentations from speakers, and designing letters and newsletters. 3. Student progress is assessed through observations, documents, role play recordings, and assignments from course books and modules.

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helengcityeastcc
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40 views1 page

Course Program XML

1. The document outlines a 6-week business administration course covering topics such as customer service, prioritizing work, designing business documents, and key employability skills including communication, teamwork, and using technology. 2. Each week focuses on a different topic and includes activities like excursions, role plays, presentations from speakers, and designing letters and newsletters. 3. Student progress is assessed through observations, documents, role play recordings, and assignments from course books and modules.

Uploaded by

helengcityeastcc
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Business Administration Course Course program Week Topic Text type Topics including excursions & community talks/speakers

Listing personal skills of a good administrator Excursion to Randwick Tafe Speaker / tour of bus admin dept/questions & ans about courses Role play dealing with customers Key employability skills Communication Team work Using technology Self-management Learning Key resources Vocabular y Course Books Mod ules Los Assessment method

Self analysis

Resumes Surveys Mind maps Online information

Customer service

Telephone exchanges Job ads

Tecnology Cultural understanding

Prioritising work & personal organisation al skills Organise schedules

Schedules Diaries Forms

Case studies Goal setting

Problem solving Team work Planning & Organising Problem solving Technology Self-management Team work Initiave

Getting it Right at Work Customer Service Keys to work

111/ G

observation

11/ H

Observation / document

Diaries Emails minutes

Planning events Collecting and organising information Excursion Waverley Council

Design and produce business documents

Letters Emails Agendas

Running meetings

Problem solving Technology Self Management Team work Initiative

Design and produce business documents

Newsletters

Publishing a Newsletter

Teamwork Technology Planning & organising Communication

Getting it Right at Work Negotiati ng and problem solving skills Getting it Right at Work Negotiati ng and problem solving skills Recycling Advanced English

11/ H 111/ G

Observation

2 Peer

11/ H

Document

111/ G

Roleplay recording

RPL if required

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