Sandra Eckhart
Acworth, GA 30101 Cell: 770-714-7997 [email protected]
Career Overview Motivated, articulate, and dedicated professional with over 15 years of administrative support and customer service experience in the business, banking, and education environment. My goal is to provide excellence in the completion of my job requirements. Core Strengths
Customer service Service orientation Strong client relations Excellent communication skills Strong organizational skills Energetic work attitude Excellent teamwork Efficient time management Creative problem solving Critical thinking Multi task management Identify, report problems, inefficiencies Conflict resolution
Computer proficiency Microsoft Word, Excel, Outlook Training development Executive management support Service orientation Accurate, on time reports Internet research/data collection Documentation Scheduling
Accomplishments Customer Relations: Earned highest marks and awards for customer satisfaction, service, and quality company-wide. Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Market Research Interviewed clients via market research surveys to identify customer needs. Computed Data Reports Provided Government required quarterly/annual reports accurately and on time
Work Experience Carter Consulting Inc. March 2010 to February 2011
Administrative Assistant/Customer Support Atlanta, GA Independently provided technical and research assistance at the Centers for Disease Control, including data collection, evaluation, validation, and reporting of Government mandated quarterly and annual reports. Demonstrated history of producing accurate, timely reports meeting stringent Office of Management and Budget, and Office of Health and Human Services guidelines
Warden Associates Inc. Administrative Assistant/Customer Support Springfield, VA
April 2003 to January 2010
2006-2010 Independently provided technical and research assistance at the Centers for Disease Control, including data collection, evaluation, validation, and reporting of Government mandated quarterly and annual reports. Demonstrated history of producing accurate, timely reports meeting stringent Office of Management and Budget, and Office of Health and Human Services guidelines 2003-2006 Conducted interviews of 7 targeted employee groups at the Centers For Disease Control to assess work being performed Documented manpower requirements analysis in Excel spreadsheets Directed teams in development of process improvement recommendations which led to more efficient organizations IBM Federal Employees Credit Union Customer Service Representative/Teller Atlanta, GA Received multiple reviews acknowledging my level of dedication to excellent customer service. Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot. Accurately balanced cash drawer after every shift. Peoples United Bank May 1995 to January 2001 March 2001 to April 2003
Customer Service Representative, Call Monitoring and Training Analyst Bridgeport, CT Team Achievement Award - developed and implemented a new training program - an organizational improvement that reduced training time in half, improved efficiency and productivity in 100+ telephone banking customer service department. Monitored 3 departments of Call Center, analyzed results, identified performance issues Created and implemented innovative approaches to resolve specific work issues, enhance performance and productivity Provided excellent customer service to call center Telephone Banking customers needing assistance
Educational Background Kaplan University Continuing Education Medical Billing Certificate Dallas, TX, United States Towson State University Education Bachelor of Arts Baltimore, MD, United States
