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Canteen Questionnaire

The document is a survey being conducted by students at the National Institute of Fashion Technology in Chennai to analyze customer satisfaction with the institute's canteen. The survey contains questions about dining frequency, time slot preferences, menu options, cleanliness, ambience, pricing and quality of food, use of suggestion boxes, and requests for suggestions for improvement. It collects personal details including name, gender, department, and resident status and thanks participants for their involvement.

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Jai Kishan
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54K views2 pages

Canteen Questionnaire

The document is a survey being conducted by students at the National Institute of Fashion Technology in Chennai to analyze customer satisfaction with the institute's canteen. The survey contains questions about dining frequency, time slot preferences, menu options, cleanliness, ambience, pricing and quality of food, use of suggestion boxes, and requests for suggestions for improvement. It collects personal details including name, gender, department, and resident status and thanks participants for their involvement.

Uploaded by

Jai Kishan
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
  • Customer Satisfaction Survey in NIFT Canteen: This section contains the customer satisfaction survey questions intended for NIFT canteen users to provide feedback on dining experience, food quality, and service.

NATIONAL INSTITUTE OF FASHION TECHNOLOGY, CHENNAI

DEPARTMENT OF FASHION MANAGEMENT STUDIES

Customer satisfaction in NIFT canteen- Chennai

Dear all,

We are the students of Master of Fashion Management in NIFT, Chennai. This is a survey for
analysing the customer satisfaction in NIFT canteen. It is being done as a part of course curriculum
(Marketing Research & SPSS) of NIFT. Kindly participate in the survey and help us to complete this
survey.

1. How often do you eat in canteen?

[ ] 1-3 days a week [ ] 3-5 days a week [ ] All days [ ] Not at all

2. Are you comfortable with the time slot of canteen?

[ ] Yes [ ] No

Suggest the suitable time slot ___________________________________________________

3. Are you satisfied with menu provided in the canteen?

[ ] Yes [ ] No

4. Is the canteen maintained cleanly?

[ ] Yes [ ] No

5. Do you prefer Non-Veg to be included in normal menu?

[ ] Yes [ ] No

6. Are you satisfied with special meals provided on Wednesday?

[ ] Yes [ ] No

7. What is your opinion about canteen ambience?

[ ] Poor [ ] Fair [ ] Good [ ] Excellent

1
8. Please rate the following parameters when canteen is considered?

(5- Strongly Agree, 4- Agree, 3- Agree or Disagree, 2- Disagree, 1- Strongly Disagree)

Price 5 4 3 2 1

Quality of food 5 4 3 2 1

Cleanliness 5 4 3 2 1

Variety 5 4 3 2 1

Service 5 4 3 2 1

9. Do you use suggestion box regularly?

[ ] Yes [ ] No

If yes, are the complaints rectified?

[ ] Yes [ ] No

10. Give your suggestions for improvement of canteen?

__________________________________________________________________________

___________________________________________________________________________

Personal Details:

11. Name (Optional): ___________________________________

12. Gender: [ ] Male [ ] Female

13. Department: _________________________________

14. Day scholar (or) Hosteller: ________________________

Thank you for participating with us in this survey.

Have a nice day…..!

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