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Customer Loyalty Program

Maruti Suzuki launched a new customer loyalty and rewards program called Autocard. The Autocard can be obtained by both new and existing Maruti customers with valid ownership proof. It serves as a petro card, loyalty card, and international credit card. Customers earn points through car services, parts purchases, fuel purchases at Indian Oil, and credit card spending. Points can be redeemed for discounts on services, insurance, accessories, fuel and credit card purchases. Maruti hopes the program will attract more partners over time.

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128 views1 page

Customer Loyalty Program

Maruti Suzuki launched a new customer loyalty and rewards program called Autocard. The Autocard can be obtained by both new and existing Maruti customers with valid ownership proof. It serves as a petro card, loyalty card, and international credit card. Customers earn points through car services, parts purchases, fuel purchases at Indian Oil, and credit card spending. Points can be redeemed for discounts on services, insurance, accessories, fuel and credit card purchases. Maruti hopes the program will attract more partners over time.

Uploaded by

nishant
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd

Maruti Suzuki launches customer loyalty program

Maruti Suzuki  launched an all-new customer loyalty-cum-rewards programme


which will benefit new as well as the existing five million Maruti customers across
India.

The programme will work through a unique three-in-one Autocard to be issued by Maruti which will
be a petro card, a loyalty card and an international credit card. The new customers as well as the
existing Maruti owners can opt for the card as long as they possess valid ownership proof.

There are some incredible benefits:

The points can be accumulated in several ways - by getting your Maruti car serviced at a Maruti-
authorised service station, purchase of spares and accessories from such an outlet, buying of fuel
from any Indian Oil outlet, or by simply using it as a credit card.

The usage will give the customer six per cent off on the service bill, plus 500 exchange loyalty
bonus for each periodic service at any Maruti authorised workshop; a three per cent reward on
purchase of car insurance and Maruti genuine accessories; 1.5 per cent reward on fuel purchase
from IOC petrol stations; and 1 per cent off on all spends at card accepting establishments. Maruti
is hopeful of roping in more partners in the programme over time.

The question that really comes to my mind - will I take this card as a replacement
for my existing card or  are they looking at  new card customers?

If I am already a co-branded card customer, life is getting too complex for me - I


have a retail co-branded card, an airline card and now an auto co-branded card. I
will have to start prioritizing my spends against each of these cards. The question
that one needs to ask - is air mile points more valuable to me than auto points
vis-a-vis retail points? The consumer will start taking calls like this as her spends
will

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