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FedEx Business Process Overview

The document summarizes FedEx's business process and information system for package delivery. It discusses that FedEx's primary inputs are customer packages and payments, and its primary output is delivery of packages. The business process involves drop off, check in, tracking updates, and delivery. FedEx's COSMOS system monitors every phase of delivery and is used by employees to input information. It utilizes handheld scanners and vehicle dispatch computers to track packages. The information system provides benefits like online tracking, notifications, automation of processes, and customization for customers.

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Nikita Uppal
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© © All Rights Reserved
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20K views12 pages

FedEx Business Process Overview

The document summarizes FedEx's business process and information system for package delivery. It discusses that FedEx's primary inputs are customer packages and payments, and its primary output is delivery of packages. The business process involves drop off, check in, tracking updates, and delivery. FedEx's COSMOS system monitors every phase of delivery and is used by employees to input information. It utilizes handheld scanners and vehicle dispatch computers to track packages. The information system provides benefits like online tracking, notifications, automation of processes, and customization for customers.

Uploaded by

Nikita Uppal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Group 11

Presents:

FedEx
Lily Van, Rocco Ragland, Nikita Uppal,
Kristen Reichert, and Mariam Fanny

The Business Process


What is a Business Process?
Other parts of the business process
includes Inputs: resources transformed into
services
Outputs: services offered to customers

MF

Defined for FedEx

Primary Input: Customers package and


payment

Primary Output: Delivery of package


Process Steps

Drop off - Pay for service


Check In
Tracking Updates
Delivery of Package - Check Out

MF

The Business Process Visualized


KR

The Information System


COSMOS
Customer Operations Service Master Online
System
Monitors every phase of delivery process
Information inputted by employees
Components:
SuperTrackers: hand-held computers used to scan package
progress
DADs: dispatch computer systems in FedEx vehicles

LV

Examples of DADs

Example of handheld
tracking/scanning device
LV

The Information System Benefits


Online interface
Convenient, easy to use, and easy to read
Customizable
Information that pertains to you
Notifications
Immediate updates
Automates complex and repetitive process
Efficient and not time consuming

KR

The Information System Benefits


cont...
Color-coded status bar
Easy status identification
Estimated date of
delivery
Print your own label

NU/RR

The Information System Benefits


cont...

Customization
Time-zone
Time Format
Order of events

NU/RR

The Information System Benefits


cont...
E-mail notifications
Exceptions
Delivery confirmation
Current detailed results

26 language options

NU/RR

The Information System Benefits


cont...
Recently entered
tracking numbers are
notated for future use

NU/RR

Questions?

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