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Blueprint Vodafone

The document provides a blueprint of a Vodafone service store layout. It outlines the physical spaces in the store including counters for prepaid and postpaid service, a billing kiosk, mobile display section, back office storage, and areas for customer support. It also maps out customer and employee actions like greeting customers, assisting at displays or counters for different services, handling transactions, billing, and complaints.

Uploaded by

Gaurav
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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912 views1 page

Blueprint Vodafone

The document provides a blueprint of a Vodafone service store layout. It outlines the physical spaces in the store including counters for prepaid and postpaid service, a billing kiosk, mobile display section, back office storage, and areas for customer support. It also maps out customer and employee actions like greeting customers, assisting at displays or counters for different services, handling transactions, billing, and complaints.

Uploaded by

Gaurav
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Physical

Evidences

Token Kiosk

Customer Arrive at store


Actions

ContactGreet and
welcome
employee
customer
(Onstage)

Billing

Go to counter 1
for Prepaid
Service

Employee at
Counter 1 for
Prepaid
Service

Desks

Displa

Mobile display
section for mobile
purchase

Assistant to
assist with
display

Go to Counter 2
and 3 for Postpaid service

Employee sitting at
counter 2 and 3 for
Post-paid service
assistance

Back office
storage room

Contact
employee
(Backstage)

Maintenance of
Technology

Displays

Marketing symbols
and themes

Support
process

Vodafone Service

Blueprint- Vodafone Service store

Uniform

Air

Drop bill to
Billing Kiosk

Help them with


Kiosk

Sofa

Go to counter 4 and 5 for


transaction and
documentation
respectively

Employee assist
in transaction at
counter 4

Manager helps customer


at some severe
complaint

Equipment and
wired internet
connections

Process and
record
payment
information

Uniform Sofa Air Desks Displa Billing Physical Evidences Token Kiosk Back office storage room Equipment and wired internet co

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