101
Introducing
Emotional Intelligence
What
is
EI?
Salovey
and
Mayer
(1990)
reintroduced
the
term
Emo;onal
Intelligence
to
the
world,
describing
it
as:
a
form
of
social
intelligence
that
involves
the
ability
to
monitor
ones
own
and
others
feelings
and
emo;ons,
to
discriminate
among
them,
and
to
use
this
informa;on
to
guide
ones
thinking
and
ac;on.
What
is
EI?
Both
Mayer
and
Salovey
viewed
EI
as
a
set
of
mental
abili;es
that
promote
Intellectual
and
Emo;onal
growth,
believing
that
emo;ons
have
capacity
to
make
thinking
process
more
intelligent
and
therefore
that
it
is
also
possible
to
think
intelligently
about
emo;ons
(Salovey
and
Mayer,
1997)
While
recognizing
the
limita;ons
of
the
tradi;onal
theories
of
intelligence
regarding
the
ability
to
perceive,
process
and
eec;vely
manage
emo;ons,
Salovey
and
Mayer
decided
to
develop
a
valid
measures
of
EI
which
led
unto
crea;on
of
MSCEIT
What
is
the
Value
of
EI?
Healthier
Society
(Mental
and
Physical)
Be2er
Produc7vity
More
Compassionate
Society
(Less
conict)
(School,
Work,
Social
SeNngs)
EI
leads
unto
What
is
the
Value
of
EI?
Increase
your
ability
to
pay
aSen;on
(
it
is
hard
to
focus
when
you
are
anxious,
bullied
etc.)
Enable
you
to
make
beSer
decisions
(emo;ons
can
alter
your
thinking
processes)
BeSer
your
mental
health
Also
(people
generally
lack
strategies
to
manage
their
emo;onal
resources)
Lead
unto
beSer
rela;onships
(anger
control,
mood
improvement,
self
control,
increased
empathy
etc.)
What
is
the
Value
of
EI?
Managers/Leaders
with
higher
EI
Have
greater
sensi;vity
and
empathy,
and
are
more
expressive
Are
rated
as
more
eec;ve
leaders
by
direct
reports
and
managers
Receive
greater
merit
increases
Receive
higher
performance
ra;ngs
Teams
with
higher
EI
Have
faster
cohesion
Perform
more
eec;vely
in
a
shorter
;me
Are
more
sa;sed
with
team
communica;on
Receive
more
social
support
from
team
members
Emo7onal
Intelligence
Understanding
the
causes
and
consequences
of
emo;ons
Recognizing
emo;ons
in
self
and
others
Labeling
emo;ons
accurately
EI
Expressing
emo;ons
appropriately
Regula;ng
emo;ons
eec;vely
Emo7onal
Intelligence
Vision
How
do
you
want
to
feel?
Individual
/
Dyad
/
Family
/
Team
/
Corpora;on
How
do
you
feel?
Iden;fying
emo;ons
in
one
self
and
others
by
interpre;ng
facial
expressions,
body
language,
vocal
tones,
and
physiology.
Iden7fy
your
emo7ons
Mood
Meter
Iden;fying
emo;ons
in
one
self
and
others
by
interpre;ng
facial
expressions,
body
language,
vocal
tones,
and
physiology.
Self-Awareness
/Emo7onal
Literacy
/
Regula7on
U7liza7on
of
Feelings
and
Moods
Self-Awareness
/Emo7onal
Literacy
/
Regula7on
Where
are
you
on
the
mood
meter?
What
caused
you
to
feel
this
way?
What
word
best
describes
your
current
feeling?
How
are
you
expressing
this
feeling?
Given
how
you
feel,
what
strategy
will
you
use
to
get
where
you
want
to
be?
Regula7on
GeNng
into
RED
or
Blue?
stop
-
see
your
best
self
-
strategize
-
success
Process
1.
Something
Has
Happened
-
Trigger
2.
Sense
the
Brain
(and
body)
releases
chemicals
causing
you
to
sense
3.
Stop
do
not
let
the
nega7ve
sensa7on
to
take
over
4.
See
your
best
self
imagine
the
best
self,
reac7on
in
the
moment
5.
Strategize
u7lize
premeditated
strategy
to
be
your
best
self
6.
Success
enjoy
the
self-mastery
Building
Empathy
and
Problem
Solving
U7liza7on
of
Feelings
and
Moods
-
GOAL
Prevent
Prepare
for
Dicult
Emo7onal
Moments
Do
you
have
a
toxic
boss?
Do
you
ocen
meet
people
who
make
you
feel
angry,
anxious,
nervous
or
sad?
Do
you
regularly
face
environments
within
which
you
easily
experience
nega;ve
emo;ons?
If
your
answer
to
some
of
these
ques;ons
is
yes
than
you
are
in
need
of
emo;onal
regula;on
that
will
enable
you
to
prepare
for
those
dicult
emo;onal
moments
strategies
that
will
enable
to
you
to
manage
your
emo;onal
state.
U7liza7on
of
Feelings
and
Moods
-
GOAL
Reduce
Ac7ng
Instead
of
Reac7ng
When
you
encounter
a
dicult,
unexpected,
situa;on
that
immediately
makes
you
feel
angry,
anxious
(or
ini;ate
any
other
high
level
energy
nega;ve
feeling)
-
it
is
;me
to
down
regulate.
U7liza7on
of
Feelings
and
Moods
-
GOAL
Inni7ate
-
U7lize
the
Feelings
and
Moods
Intelligently
There
are
moments
in
life
when
one
emo;onal
state
is
prefered
over
another
one.
As
the
modern
science
shows,
each
emo;onal
zone
has
its
streghts
and
weaknesses,
sugges;ng
that
dierent
feelings
and
moods
can
be
u;lized
intelligently
in
order
to
enhance
learning,
cogni;ve
func;oning,
and
social
interac;ons.
U7liza7on
of
Feelings
and
Moods
Maintain
Learn
to
Keep
the
Good
Feelings
you
Have
Ocen,
we
nd
ourselves
in
a
posi;ve
emo;onal
state
that
we
desire
to
perpetuate
but
nd
it
dicult
to
do
so.
The
emo;onal
intelligence
can
provide
you
with
tools
(strategies)
that
can
enable
to
you
to
maintain
the
feelings
that
you
cherish.
U7liza7on
of
Feelings
and
Moods
-
GOAL
Enhance
-
Bringing
the
level
of
Energy
Up
Besides
having
a
clear
need
to
down
regulate
from
;me
to
;me,
there
are
also
moments
in
our
lives
when
we
need
to
enable
for
upward
regula;on.
For
example,
when
we
are
going
to
play
compe;;ve
sports,
have
a
social
interac;on
or
give
a
presenta;on
all
of
these
encounters
might
require
us
to
upward
regulate.
U7liza7on
of
Feelings
and
Moods
-
GOAL
What
strategies
do
you
have
to
regulate?
Immediate
Strategies:
Cogni;ve
one
Posi%ve
Self
Talk
,
Reframing
Long
Run
Strategies:
Behavioral/Cogni;ve
could
be
ac%vity
based
such
as
Yoga,
Gym,
Pain%ng,
Drawing,
Sports,
Media%on
What
works
for
you?
Dierent
strategy
should
be
applied
for
dierent
people,
For
example,
extraverts
and
introverts
might
need
a
dierent
tools:
Extravert
-
might
want
to
meet
people
Introvert
-
might
need
a
quiet
moment
