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Verbal and Non-Verbal Communication Guide

This document discusses verbal and non-verbal communication. It defines verbal communication as communicating through spoken or written words, including speaking, listening, writing and reading. It notes some characteristics of effective verbal communication include being sincere, using simple language, being brief and precise. The document also discusses merits and demerits of verbal communication. It then discusses barriers to effective verbal communication such as status levels and language barriers. It defines non-verbal communication as unwritten and unspoken messages. It discusses types of non-verbal communication such as body language and facial expressions. It notes non-verbal communication flows through all acts of speaking and writing and can be more important than words.

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Fizza Rauf
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38 views12 pages

Verbal and Non-Verbal Communication Guide

This document discusses verbal and non-verbal communication. It defines verbal communication as communicating through spoken or written words, including speaking, listening, writing and reading. It notes some characteristics of effective verbal communication include being sincere, using simple language, being brief and precise. The document also discusses merits and demerits of verbal communication. It then discusses barriers to effective verbal communication such as status levels and language barriers. It defines non-verbal communication as unwritten and unspoken messages. It discusses types of non-verbal communication such as body language and facial expressions. It notes non-verbal communication flows through all acts of speaking and writing and can be more important than words.

Uploaded by

Fizza Rauf
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Verbal

and
non-verbal
communication

VERBAL COMMUNICATION
It means communicating with words,
written or spoken. Verbal communication
consists of speaking, listening, writing and
reading

CHARACTERSTICS OF EFFECTIVE
VERBAL COMMUNICATION
Consider the objective
Be sincere
Use simple language, familiar words
Be brief and precise
assume nothing
Use polite words and tone
Say something interesting and pleasing

MERITS

More personal and informal


Makes immediate impact
Provides opportunity for interaction and feedback
Help us correct ourselves (our messages according to
the feedback and non-verbal cues from the listener)
It is fastest and less expensive

DEMERITS

It can be quickly forgotten.


A word once uttered cannot be taken back
There is no legal evidence of oral communication
Impact may be short lived
Very difficult to be conscious of our body language

BARRIERS TO EFFECTIVE VERBAL


COMMUNICATION

STATUS- formal and informal status levels


affects effectiveness of face to face
communication
COMPLEXES- lack of confidence or sense of
superiority.
ABSTRACTING- it is partial and selective
listening, leading to loss of information
LANGUAGE BARRIER- listener should be
familiar with the language used by the speaker.

NONVERBAL COMMUNICATION
Nonverbal communication includes all
unwritten and unspoken messages, both
intentional and unintentional.

TYPES OF NON VERBAL COMMUNICATION


Kinesics communication

Meta communication

-Body language.

-through words, depicting


alternate meaning.

-includes behavior.

-shows latent meaning.

Forms of non verbal


communication

Facial
expressio
n

Body
movement

Gestures

Eye
contact

voice

Touch

FEATURES :

Non verbal communication flows through all acts of


speaking or writing.

They are the wordless messages .

Is a creative activity , which comes through stimuli


produced by the mind.

Importance of non-verbal communication


A person to have quality
communication skills
must possess the
knowledge of non-verbal
communication.
As compared to words and
vocal variety non-verbal
communication matters a
lot.

THANK YOU
Submitted By:Amit Kumar
DMS
PONDICHERRY UNIVERSITY

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