Scribd
Upload
609 views2 pages

Communication Styles

The document discusses three main communication styles: passive, assertive, and aggressive. The passive style is compliant and vague, while the aggressive style is sarcastic, critical, and disrespectful. The assertive style expresses messages firmly but politely and respects both oneself and others. Good communication involves believing that all individuals deserve equal respect, making eye contact, using open body language, and being willing to compromise to develop good relationships and positive outcomes.

Uploaded by

Evaggelia Chroni
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
609 views2 pages

Communication Styles

The document discusses three main communication styles: passive, assertive, and aggressive. The passive style is compliant and vague, while the aggressive style is sarcastic, critical, and disrespectful. The assertive style expresses messages firmly but politely and respects both oneself and others. Good communication involves believing that all individuals deserve equal respect, making eye contact, using open body language, and being willing to compromise to develop good relationships and positive outcomes.

Uploaded by

Evaggelia Chroni
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Communication Styles

Passive General Compliant, submissive, talks little, vague noncommittal communication, puts self down, praises others I dont mindthats [Link] alright

Assertive Actions and expressions fit with words spoken, firm but polite and clear messages, respectful of self and others

Aggressive Sarcastic, harsh, always right, superior, know it all, interrupts, talks over others, critical, putdowns, patronising, disrespectful of others

Thats a good idea, and how about if we did this This is what were too or I can see that, doing, if you dont like but Id really like... it, tough Im okay, youre okay Believes or acts as if all the individuals involved are equal, each deserving of respect, and no more entitled than the other to have things done their way Im okay, youre not

Beliefs

Youre okay, Im not Has no opinion other than that the other person/s are always more important, so it doesnt matter what they think anyway

Believe they are entitled to have things done their way, the way they want it to be done, because they are right, and others (and their needs) are less important Narrow, emotion-less, staring, expressionless

Eyes

Avoids eye contact, looks down, teary, pleading Makes body smaller stooped, leaning, hunched shoulders

Warm, welcoming, friendly, comfortable eye contact Relaxed, open, welcoming

Posture

Makes body bigger upright, head high, shoulders out, hands on hips, feet apart Pointing fingers, making fists, clenched, hands on hips Make enemies, upset others and self, feel angry and resentful

Hands

Together, fidgety, clammy

Open, friendly and appropriate gestures

Consequences

Give in to others, dont get what we want or need, self-critical

Good relationships with others, happy with outcome and to

thoughts, miserable

compromise

You might also like