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John Smith: 123 ABC Ave. Sydney, N.S.W 2000 04xxxxxxxx

John Smith has over 10 years of experience in customer service roles. He has worked as a Recovery Associate at K-Mart, a Data Entry Consultant at Telstra, and is currently a Help Desk Coordinator at Fujitsu. His responsibilities in these roles involved assisting customers, data entry, problem solving technical issues, and monitoring network traffic. John holds a Bachelor's degree in Business Information Technology and a Master's degree in Computer Science. He has strong skills in Microsoft applications, various operating systems, remote support software, and communication.

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77 views2 pages

John Smith: 123 ABC Ave. Sydney, N.S.W 2000 04xxxxxxxx

John Smith has over 10 years of experience in customer service roles. He has worked as a Recovery Associate at K-Mart, a Data Entry Consultant at Telstra, and is currently a Help Desk Coordinator at Fujitsu. His responsibilities in these roles involved assisting customers, data entry, problem solving technical issues, and monitoring network traffic. John holds a Bachelor's degree in Business Information Technology and a Master's degree in Computer Science. He has strong skills in Microsoft applications, various operating systems, remote support software, and communication.

Uploaded by

whirlpoolresume
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

John Smith

123 ABC Ave. Sydney, N.S.W 2000 04xxxxxxxx [email protected]

EXPERIENCE K-Mart Recovery Associate


April 2007 October 2009

Responsibilities:
Customer service; assisting customers with locating items, price checks, answering enquiries regarding products over-the-phone, stocktaking, cash handling, and general cleaning duties.

Telstra Data Entry Consultant Responsibilities:


Duties include making inbound and outbound phone calls to confirm or reschedule appointments for clients, facilitating customers to the requested department over-thephone, auditing data integrity of client records, reporting any identified issues, undertaking escalation procedures, and performing at a consistent rate to meet daily KPI. March 2010 December 2011

Fujitsu Help Desk Coordinator


February 2012 Present

Responsibilities:
Monitoring network traffic within hotel systems, liaising with field engineers regarding issues to Internet and movie support systems, problem-solving real-time issues and other support requirements about the companys products and services from hotel staff, hotel guests, and third party clients via telephone and e-mail.

EDUCATION
Summer Heights High School Higher School Certificate 2006 University of Western Sydney , Parramatta Campus Bachelor of Business (Information Technology) 2007 - 2010 University of Sydney Master of Commerce (Computer Science) 2011 - 2012

SKILLS & KNOWLEDGE

Computer Skills

Microsoft Windows (2000 & 2003 Server/XP/Vista/7) Linux/OS X Mobile devices, including iOS and Android Microsoft Office Remote Support Software; VNC, Netop, LogMeIn Business Services- Customer Contact Certificate III Organisation skills Interpersonal skills Problem solving Networking ITIL xHTML Web 2.0 technology Information systems (CRM)

Communication Skills

Other Technical Skills

REFERENCES
Available upon request.

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